Last Updated on May 15, 2022 by Laura Ritterman
As Nike’s biggest rival, Adidas provides amazing alternatives to Nike products. Adidas is a European company that has made it big in the Americas and has all of your sportswear essentials readily available.
Adidas sells quality footwear, clothing, and accessories to go with many athletic activities. The ease of returning products to Adidas, and the assistance along the way, to put together an excellent return policy for use.
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What is Adidas’ Return Policy?
To return an Adidas item to Adidas you will need to do so within 30 days of receiving the product. Certain popular products must be returned within 7 days. You can return your Adidas product for a refund or an exchange and can be returned online, via FedEx, or in-store.
You can only return products purchased at Adidas.com, or from an Adidas-owned store to Adidas. You can return it to additional retailers, but you must return it to that company using their return policy.
| Return timeline | 30 days |
| Return method | Mail, in-store |
| Exchange period | 30 days |
| Exchange method | In-store only |
| Refund period | 7-10 business days |
| Refund method | Original payment method |
How to Return an Adidas Item
Online items from Adidas can be returned online, via FedEx, or in-store. In-store purchases that were delivered to your doorstep must be delivered online. In-store purchases that you received in-store must be returned in-store.
Online Returns
Online purchases can be returned in-store as well, but for online returns follow the instructions below.
First, go to the Adidas website. Click on the Returns & Exchanges portion of the website. It will prompt you to click refund or exchange. Select the appropriate return method.
Once you have chosen the method of refund or exchange, you will need to enter your order number and the associated email address. The order number can be found in the original order confirmation email.
After entering your order confirmation number and the associated email address, follow all of the prompts that come up on screen. Fill out all forms as best, and truthfully, as possible. You will receive your prepaid return label.
Next, you will need to print your label. You can do this with a printer at your location or bring the QR code associated with the return to any FedEx store, and they will be able to print it for you.
Upon printing your return label, pack all items in the original packaging with tags and other identifying features. Ensure the package is tightly closed so no items fall out.
Finally, drop the item off at the most convenient FedEx location for you. You can use a search engine or the FedEx store locator to find an appropriate FedEx location.
In-Store Returns
In-store returns must be returned to an Adidas-owned store. You cannot return an Adidas item purchased at Foot Locker to an Adidas store. If you purchased the item in-store but it was delivered to your doorstep, you must return this purchase using the online method.
First, use the Adidas store locator to find an Adidas-owned store near you. As the company is based in Europe there may be fewer physical stores in the United States.
Next, you must follow all of the instructions on the back of the original receipt. The original receipt is required to return an item or items.
Can You Return an Online Purchase In-Store?
Yes! You can return an online purchase to an Adidas-owned store. The purchase must have been made directly from the Adidas website. See the Return & Exchanges area of the website or call customer service if you have any questions.
How Strict Is the Adidas Return Policy
The return policy is reasonably strict, but it has some leniency that other companies don’t have. Purchases must be returned within 30 days and you must have the receipt for proof of purchase.
Items must be returned within 30 days, however, this is 30 days from the date you received the product. This is beneficial for online orders, as it is from the date you received the item and not from the original date of purchase.
Additionally, for exchanges, you have 10 days to ship the old product. Most stores must have received the product in a certain time frame, but for Adidas you only need to ship the product within the 10-day time frame.
Adidas Exchange Policy
For exchanges, allow 1-2 business days for processing the return. Only different sizes and colors are available for exchanges right now. The product that is to be exchanged for the old product will be held for 10 days. During this time, you must have shipped the purchase to Adidas using FedEx and the return label supplied by Adidas.
Adidas Refund Policy
To receive a refund from Adidas, you must have returned the item. Follow all instructions above to return your purchase to Adidas. You will be refunded the full amount, no extra refunds for shipping costs with FedEx, in the form of the original payment method.
The item must be in its original packaging with the original tags and other identifying features.
Does Adidas Accept Returns Without the Receipt?
No. Adidas does not accept returns without the receipt.
For in-store purchases you must bring the original receipt with you to return the item. It will also have additional instructions for your return.
For online purchases, your receipt will be in email form. Check the confirmation number from the receipt in your email as you will need it for the return.
Does Adidas Accept Returns After 30 Days?
No, unless you have shipped the online items within 10 days of the online purchase. If this is the case, it can take more than 30 days for the return to reach its location but the return will still be accepted, if valid for return.
What Items Cannot Be Returned to Adidas?
Used items cannot be returned to Adidas. Custom items cannot be returned to Adidas. Bad Bunny Puerto Rico items cannot be returned to Adidas.
FAQs
Does Adidas give full refunds?
Yes! Adidas does give full refunds on applicable products. However, the FedEx shipping costs are not refunded.
Can I Return an Adidas Product After Use?
Unfortunately, no. You cannot return an Adidas product after using it or wearing it.
How long do Adidas Refunds Take?
For online purchases, allow up to 21 days for processing. For in-store purchases allow 10 days for refund to show up in account. If you haven’t received the amount in your account within 14 days, contact Adidas.
Final Thoughts
Adidas has a great return policy.
For online orders you don’t have to make sure that they’re received in a certain amount of time, so you don’t have to worry about delays by the carrier. Adidas provides a full FAQ section on their website, an in-depth policy review of key features, and a guided return process.
For all of these great benefits, shop Adidas now!
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