Last Updated on April 20, 2022 by Laura Ritterman
Aerie is a clothing company that’s quite popular these days. They’ve built a name for themselves just like their sister brand, American Eagle.
They pride themselves on helping you, the customer, resolve any and all issues in a satisfying way. Does this customer first policy extend to their return and exchange policy as well?
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What is Aerie’s return policy?
You are required to have proof of purchase, which includes the following: original receipt, invoice, order confirmation page, order details page, and order emails. If you no longer have your proof of purchase, you can still make the return. It will just be given to you as a product exchange or store credit equal to the current price of the item.
| Return timeline | No time limit |
| Return method | Mail, in-store |
| Exchange period | No time limit |
| Exchange method | Mail, in-store |
| Refund period | 5-7 business days |
| Refund method | Original payment method, gift card |
If, for whatever reason, you are not completely satisfied with your purchase from Aerie, you can return it for a full refund. However, there are some rules to this.
Aerie has a very generous return policy. So long as you have your invoice, you can make a return at any point after purchase.
There is no time limit or return window – you may initiate a return at any point after you’ve purchased and received the item or items. You will still be eligible for a full refund in the form of cash back to the original payment method, an exchange, or an AE gift card.
How do you return a product to Aerie?
Not only does Aerie have an incredibly generous “no time limit” policy on their returns, they also have multiple ways you can make that return.
You can return your products either through the mail, or by returning the item to a physical Aerie or AE location.
In-store
Returns and exchanges are easy and free at Aerie. You simply need to bring the merchandise you would like to return, your proof of purchase, and the credit or debit card used to make the original purchase.
You will still be eligible for a return if you don’t bring your proof of purchase. The refund will be issued in the form of an AE gift card, issued to the current price of the returned item.
If your purchase was made online, you can return it through the mail instead of taking it to a physical location. However, Aerie does not currently accept mail-in exchanges.
- Log onto the Aerie online portal
- Select which items you’d like to return
- Print your shipping label and attach them to the outside of your packaging
- If your order ended up qualifying for a free return, you can use their label instead free of charge
- A 5$ fee will be deducted from your refund amount to cover the shipping costs, but only if your return did not qualify for a free return.
Can you return a used product to Aerie?
Yes, used items can be returned to Aerie. However, they must be in like-new condition.
Any damaged products will still be accepted, however swimsuits and bikini bottoms that no longer have the hygienic layer will not be eligible for a return.
A washed article of clothing can still be processed, even if you’ve removed and lost the original tag for the item.
What do I need to make a return at Aerie?
Thankfully, Aerie has made the return process quite simple.
All you need is the item you’re returning, proof of purchase (in the form of a receipt, invoice, order confirmation page, order details page, order emails), and the credit or debit card used to make the purchase.
If the article is used, missing tags, or washed it can still be processed and returned. Only damaged items, or used bikini bottoms and swim suits cannot be accepted.
Can I return an online purchase to a physical Aerie location?
Yes, you may return an online purchase to any physical Aerie location.
You may also return an Aerie product purchased online to any AE or Tailgate location as well.
Also, if your item was an online only product, it can still be returned to a physical Aerie location.
Clearance items will also be allowed for returns. With proof of purchase, this will confirm the price you originally purchased it for, and your refund will match that price.
Can I return Aerie products to AE or Tailgate?
Yes you may return Aerie products to AE or Tailgate. You may also return AE or Tailgate products at Aerie, and vice versa.
What qualifies as an even exchange?
If you’ve chosen to exchange your item, it must be an even exchange. The qualifications for this are as follows:
The item must match color, fit and style. Any changes in style, fit, or color may result in a slightly different cost.
To change the style, fit, or color of your item, you will need to return your current one and purchase a new item at the current retail price.
How long does the return process take?
Once your return has been processed, regardless of the method you chose to return your item, you will receive an email letting you know that your refund is now being processed.
After the refund is processed and triggered, you will receive the refund in the account associated with the original payment method within 5-7 business days.
If you mailed your package back to Aerie, it could take anywhere from 2-4 weeks for the items to make it back to the original distribution center.
Conclusion
Aerie, AE, and Tailgate are beloved fashion brands all belonging to the American Eagle Outfitters. Aerie themselves specialize in intimate clothing and swim suits.
Thankfully, this goliath of a brand cares about the customer experience. You will be able to return your items whenever you want with no time limit, so long as you have proof of purchase.
Even without proof of purchase, Aerie will still work with you.
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