Last Updated on February 8, 2022 by Laura Ritterman
Autozone’s return policy is very strict but does allow for full returns, refunds, and exchanges for up to 90 days. However, if you do not have the original packaging and receipt, Autozone may not grant your refund. Store credit can still be possible, but not guaranteed. You will also have to pay for shipping costs if the return wasn’t due to a mistake on Autozone’s part.
In the article below, we will explain more about Autozone’s return policy and frequently asked questions about their return program.
Table of Contents
What is AutoZone’s return policy?
Autozone’s return policy gives you a 90-day window to return most items. They must be in their original package, with no damage or customizations, and you need your original receipt.
| Return Period | 90 Days |
| Return Method | In-Store or Online |
| Exchange Period | 90 Days |
| Exchange Method | In-Store or Online |
| Refund Period | 7-10 Days |
| Refund Method | In-Store (with a receipt) or Online |
How To Return an AutoZone Item?
AutoZone offers two easy ways to return an item. For both methods, however, Autozone will not refund shipping costs until the product came broken or there was some sort of shipping error.
Store Return
Returning an item to the store is a simple process.
- Bring the cleaned product that is in its original package to the store
- Ask a cashier to return the product for you
- Show original receipt
- If you used a credit card to originally make the purchase, you’ll have to present the card to get refunded. Otherwise, they will give you cash
If the product you bought was something you filled with fluids, it will have to be drained before being returned.
Fulfillment Center
Unless Autozone messed up the shipping of your product, returning the item will cost you money.
- Go online to Autozone’s fulfillment center
- Find your order
- Fill out part B of your shipping invoice return form
- Pack the product in its original packaging – make sure you include the form
- Place the return label on the package
- Go to a carrier store to deliver the item
Autozone highly recommends using a carrier that offers tracking to make sure the package gets delivered safely. As with returning items in-store, make sure that any excess fluids are drained.
Can you return an online purchase to the store?
Yes, items purchased online can be returned to any store, as long as you have the original package and a receipt. However, it is important to note that unless there was something wrong with your delivery, Autozone will not return any shipping costs.
See Also: AutoZone Price Match
How strict is the AutoZone return policy?
Autozone’s return policy in-store is pretty strict. If you don’t have a receipt, it is very unlikely that they will give you a refund or exchange. If that is the case, what you can try to do is call Autozone’s customer care department to try and see if they can find proof of purchase for you.
Sometimes, they may be able to give you in-store credit instead of cash back if you don’t have your receipt with you.
AutoZone’s Exchange Policy
AutoZone offers exchanges to almost all of their items. As long as it is an item that could be returned, it is an item that can be exchanged.
AutoZone’s Refund Policy
AutoZone will take a refund on anything you can return for full price, as long as you return the item in its original package, and have your original receipt. Without the receipt, you may only get store credit.
Does AutoZone take returns without a receipt?
Autozone is pretty strict about not giving refunds or without a receipt. If you call customer care, they may be able to find some proof of purchase. If they can’t, they may not accept the return. Sometimes, they may give you store credit instead.
What items Cannot be Returned to AutoZone?
Items such as gift cards, customized products, or items purchased during a sale cannot be returned. Batteries have their own warranty and while may be able to be returned, you’ll have to look at the warranty to figure out when the return window expires.
Exceptions (To The Return Policy)
Batteries are the only exception to Autozone’s return policy, as they have their own warranty. Items that have been bought during a sale, customized, or gift cards cannot be returned or refunded ever.
Can I Return an AutoZone Product After Use?
Yes, products can be returned after use, as long as you still have the receipt and original item.
If it was a core product, which is a part of the vehicle being replaced in your car, the part can be returned to Autozone if you originally bought it there. However, the part must pass an inspection first. If it fails the test, you may not get a refund.
Does AutoZone Give Full Refunds?
Yes, AutoZone gives full refunds if you have your item in its original package and have the receipt. It must also not be any of their items that fall under no returns or exception to returns. If you do not have the original packaging and receipt, they might still give you some store credit, though they do not always do that.
If you want, you can try to contact customer care online or on the phone to see if they can find proof of purchase.
FAQs
How Long Do AutoZone Refunds Take?
If you used a card, refunds can take between 7 to 10 days. If you purchased an item with cash, you can receive a refund right away.
Does AutoZone accept returns after 30 days?
Yes, Autozone’s window for returns, refunds, and exchanges is 90 days.
How many days do you have to return to AutoZone?
Autozone allow customers to return to the store or online within 90 days of purchase.
Other Brand Policies
Conclusion
AutoZone will allow refunds or exchanges on almost any items they sell, except for customized products, gift cards, and batteries if it is outside their warranty.
They give you a generous 90-day window to return any item. However, a receipt and the original box are necessary to receive a refund. It is a fair refund, although it can be seen as strict.
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