Last Updated on October 16, 2022 by Laura Ritterman
Bergdorf Goodman allows the return of most products within 30-days of purchasing, providing they have been returned in a condition where they can be resold. They will only allow the return of CHANEL products for 14-days after purchase.
Let’s explain how the Bergdorf Goodman return policy works. There are a few intricacies, but the policy is fairly simple.
Table of Contents
What Is Bergdorf Goodman Return Policy?
Bergdorf Goodman allows returns for 30-days after purchase. The exception to this rule is CHANEL products, which can only be returned for 14-days after purchase.
You are allowed to return any product to Bergdorf Goodman, providing it can be resold. For example, the original tags must still be on the product, and it must be unworn.
You can return the product in-store or via mail.
If you return via mail, then you will need to pay for the shipping costs.
| Return Deadline | 30 Days |
| Return Methods | By mail or in store |
| Exchange Period | 30 Days |
| Exchange Method | By mail or in store |
| Refund Period | Within 10 business days |
| Refund Method | Original payment method or store credit |
How To Return a Bergdorf Goodman Product
If you wish to return online purchases by mail, then you must use this link. If you are returning the product more than 30 days after delivery, then you will be charged $9.99 for the return.
If you wish to return in-store purchases via mail, then you will need to mail directly to the store, with your receipt included.
If you wish to return an online purchase in-store, then you must use the same link. It will generate a return code for you.
If you have purchased the product in-store, then just head in with your receipt.
How Strict Is The Bergdorf Goodman Return Policy?
The return policy for Bergdorf Goodman is very strict. People have had their products returned to them when Bergdorf Goodman decided that the products were not in a condition where they could be resold.
If you are returning outside of the allotted return window for your product, then it will be outright rejected, no matter the quality of the product.
Bergdorf Goodman Exchange Policy
You can return and exchange most products in the Bergdorf Goodman range within 30-days of purchase. You cannot return CHANEL products beyond 14 days.
Do bear in mind that if you return beyond 14 days, then there will be a $9.99 fee charged for online returns. You can return to the store for free.
The goods must be in a condition where they can be resold i.e. unworn, and with all original tags still there. You cannot return personalized items.
Bergdorf Goodman Refund Policy
You can return products to Bergdorf Goodman within 30-days of purchase for a refund. If you return online, then you will need to pay $9.99 for clearance items, or items that have been returned after 14-days.
The items you return must be in a condition where they can be resold.
You can return both in-store and online purchases to a store. You will not be charged a fee.
Does Bergdorf Goodman Accept Returns After 30 Days?
No, the company hold a strict policy of not accepting returns after 30 days.
What Items Cannot Be Returned To Bergdorf Goodman?
Bergdorf Goodman cannot accept returns on personalized products, nor on products that cannot be resold. If an item has been worn or used in any way, then the return will be rejected.
Does Bergdorf Goodman Have Free Returns?
If you return products online within 14 days of receipt, then yes. You will get a free return. If you return online after that (but before 30 days), then you will need to pay $9.99.
You will also need to pay $9.99 at all times if the item was on clearance.
Who Pays The Return Shipping Charge?
Before 14-days, Bergdorf Goodman will pay the return shipping charge. After 14-days, the customer is responsible.
If you return an in-store purchase via mail, you will always be responsible for the charge.
The one exception to this rule is if you have purchased a very large item from Bergdorf Goodman. They may charge an extra fee for them to come and collect it. This will be determined at the point of return.
How Long Do Bergdorf Goodman Returns Take?
They aim to process refunds within 2-weeks of receiving the product at their warehouse.
What Is Bergdorf Goodman Return Policy Without a Receipt?
You cannot return a product to Bergdorf Goodman without a receipt.
Can I Return Items On Sale?
Yes. If you have purchased online, you will need to pay a $9.99 fee for a return if the item is marked as ‘clearance’. All items should be returned in store without any fee being charged for it, however.
Can I Return Bergdorf Goodman Product After Use?
No. The product must be unused if you are returning it to Bergdorf Goodman. The company is very strict about this rule, and they will regularly deny the return of products if they believe that the item has been used.
Can You Return Items From Bergdorf Goodman To Neiman Marcus?
No. Neiman Marcus is not able to accept any returns from products purchased from Bergdorf Goodman. If you have purchased the item from Bergdorf Goodman, then you must return it to Bergdorf Goodman.
FAQs
No, these products will have to be returned to Bergdorf Goodman. While Last Call has the same owners, it is a different company.
Only in the case of faulty products. You are responsible for all return shipping costs to Bergdorf Goodman.
Yes, if Bergdorf Goodman believe that your returned products are not in a condition where they can be resold, they will be returned with no refund.
Conclusion
While the Bergdorf Goodman return policy may seem a little bit complicated at first glance, it isn’t. You can return most products to them within 30-days of purchase and you will get a refund or exchange (providing that product can be resold).
However, if you return beyond 14-days online, then you must pay a $9.99 returns fee. The fee will be covered by Bergdorf Goodman otherwise.
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