Last Updated on November 15, 2021 by Laura Ritterman
If you have purchased an item from the electronic store behemoth, Best Buy, that you are not entirely in love with, you are in luck. Best Buy offers an all-year-round return policy that applies to purchases from the retailer itself, as well as purchases from its outlets and its subsidiaries.
As with any return policy, conditions do apply. However, Best Buy’s return policy is more than generous.
To learn more about how to take advantage of Best Buy’s return policy when a product did not work out the way you wanted it to, keep reading.
What is Best Buy’s return policy in 2021?
Best Buy’s return policy is built to be as seamless and pain-free as possible. The company understands that sometimes a product just does not work the way you wanted it to or your needs change post-purchase. In that case, Best Buy allows a customer to return or exchange most products within 15 days of purchase.
This window narrows to 14 days since purchase for activated devices, such as cell phones, tablets, mobile hotspots, and cellular wearables, with the exception of Verizon devices in these categories, which have a 30-day return and exchange window.
It is important to note that the return and exchange window begins on the day you receive your product rather than the date of purchase if the date varies.
For Best Buy Elite members, you get the perk of having a 30-day window for returns and exchanges of most products. However, the 14-day window for activated devices like the ones named above still applies regardless of your membership.
For Best Buy Elite Plus members, the window widens even more allowing up to 45 days from purchase to return or exchange an item. Again, the 14-day window for activated devices, with the exception of Verizon devices, still applies.
Lastly, Best Buy Totaltech members are spoiled with a 60-day window for returns and exchanges of most products, with the exception of activated devices.
|Return Timeframe||15 Days post-purchase|
|Return Item Exclusions||Sale items|
|Return Method||1. In-store|
|Exchange Period||15 Days|
|Exchange Method||1. In-store|
|Refund Period||7 Days|
|Refund Method||Original Method of Payment|
|Extended Holiday Returns||Purchases made between Oct 18-Jan 2,returns starts From Jan 16th.|
Best Buy’s return policy excludes all final sale items and other specified purchases such as custom orders, personalized orders, and subscription digital content. For a complete list of excluded items, check out Best Buy’s return policy here. Items to be returned must also be in a like-new condition, meaning items with damages or missing content will be not accepted.
Holiday Return Policy
Now, the window for most purchases made during this holiday season has been extended to January 16, 2022, regardless of your membership status.
This means if you purchase an item from Best Buy anywhere between October 18, 2021, and January 2, 2022, you have until January 16, 2022 to return or exchange that item. This benefit excludes activatable devices and holiday products, such as decorations, artificial trees, and lights.
What is Best Buy’s return policy for online purchases vs. in-store purchases?
Best Buy’s return policy works for both in-store purchases and online purchases. An item purchased online can be returned at any Best Buy physical location or by using a pre-paid shipping label generated by an online return.
Can I return an item at Best Buy without a receipt?
To return an item at Best Buy, you must have the original contents and packaging as well as a receipt, the card used to make the original purchase, and a photo ID.
If you made a purchase online, you may still return that item without the receipt as long as you have the packing slip to show for proof of purchase.
What items cannot be returned at Best Buy without a receipt?
Best Buy asks for proof of purchase for all products in order to process a return. If you are unable to display a receipt or other proof of purchase at the time of the return, you may be able to still return your item by providing the email address tied to the purchase. However, your return still may be denied or it may be allowed but state sales tax and other fees will not be reimbursed.
Does Best Buy have a 30-day return policy?
Best Buy offers a 30-day return policy or longer only for My Best Buy Elite members, My Best Buy Elite Plus members, and Best Buy Totaltech members. For non-members, most products allow for a 15-day return window from the date you received your item.
Despite the standard return policy timing, Best Buy has extended the return and exchange window during the holiday season this year. Any item purchased between October 18, 2021 and January 2, 2022 can be returned or exchanged as late as January 16, 2022. This window extension excludes any activatable devices and holiday products.
What is Best Buy’s return policy after 90 days?
The longest return window offered through Best Buy’s return policy is a 60-day return window for Best Buy Totaltech members for most products. Any merchandise purchased beyond this window will not be accepted.
What is Best Buy’s return policy on open-box items?
Best Buy will accept returns of open-boxed items that are not damaged, as long as you bring in the original packaging and all accessories for the item. If you are unable to provide the original packaging or accessories at the time of the return, you may still be able to return your item with a deduction for the items missing.
What is Best Buy’s return policy for laptops?
Best Buy will accept the return of laptops as long as the return is attempted within the designated return window, the laptop is not damaged, all accessories and original packaging are available and you can provide proof of purchase.
Related: Best Buy Price Match
What is Best Buy’s return policy for headphones?
As with laptops, Best Buy will accept the return of headphones as long as the return is attempted within the designated return window, the headphones are not damaged, all accessories and original packaging are available and you can provide proof of purchase.
Should the headphones have been a gift, Best Buy will offer store credit for the purchase price of the headphones.
What is Best Buy’s return policy in Canada?
Best Buy’s return policy applies for all locations, as well as Best Buy outlets and Best Buy subsidiaries. For a complete list of subsidiaries, check out Best Buy’s return policy here.
See Also: Foot Locker Returns