Last Minute is a popular website that is used for people who want to book last-minute holidays. People also use the website to book all-inclusive holidays or to book vacations during flash sales. Although the website usually offers great deals and people are able to book amazing vacations, there are sometimes when refunds are needed.
Unfortunately, there are many blogs and reviews from people that complain about the return process through Last Minute. If you need to cancel your plans for some reason, you might find it difficult to receive refunds from the company.
What is Last Minute’s Refund Policy
Last Minute’s Refund Policy states that they only give refunds on flights if the airline has canceled the flight. Refunds on unused vouchers can be made within 14 days of purchase. Once a booking has been made though, no refunds are eligible.
As you can see, Last Minute has a pretty strict refund policy. Once a booking has been made whether it be with hotels, flights, etc, you are not eligible for refunds. The only way they issue refunds is if the hotel or airline cancels your trip for some reason.
Refunds will not be given on expired or extended vouchers.
| Return Timeline | Within 14 days of vouchers |
| Return Method | Online |
| Exchange Period | No exchange policy |
| Exchange Method | No exchange policy |
| Refund period | Within 14 days of purchase of vouchers |
| Refund method | Original payment method |
How to Get a Refund on a Last-Minute Voucher or Trip?
If you have a voucher that you purchased that you do not want, you will need to send the voucher and a cover letter explaining why you want to return it to lastminute.com Ltd.
For trips and hotel stays, you will need to send them an email with your proof of purchase and proof that the airline or hotel canceled your trip.
The company should email you back with further steps to take, but many people online complain it takes weeks or even months to get a response.
How strict is the Last Minute Refund Policy?
Last Minute’s return policy is very strict compared to other companies. Other booking companies allow you to cancel the trip within 24 hours of purchase. Some other companies also allow you to cancel trips and get refunds if you get sick or have another medical reason for not being able to go on the trip.
Last Minute only gives refunds though when the airline or the hotel is at fault. This means you might lose out on all that money you used for booking if something happens and you can’t go on the trip.
Last Minute Exchange Policy
Last Minute does not allow you to exchange trip details. You can exchange vouchers though if that particular company allows you to do so. You will need to check with the voucher company though as Last Minute does not do the exchanges themselves.
Some companies might be more willing to exchange vouchers than others, so it’s always a good plan to check with the company you plan to use the voucher with and see what they have to say.
Last Minute Refund Policy
Last Minute does not have a refund policy as they do not issue refunds on anything that has been purchased unless there is a problem with the airline or hotel that is caused by the third party.
If there is a situation with you or someone you are traveling with, they will not make refunds. Vouchers are the only thing that can be refunded and you only have 14 days from the date of purchase so you are extremely limited on time to make the refund.
The exact time it will take you to receive your money back depends on the voucher company as Last Minute will have to deal with them before they are able to issue your money back to you.
Does Last Minute accept returns after 30 days?
Last Minute does not accept returns on any bookings. They will not issue refunds unless you can prove that the airline or company canceled our reservation and did not give you a new itinerary.
You can only get a refund on vouchers within 14 days of purchase. So, there are no scenarios where Last Minute allows returns or refunds after 30 days.
What Items Cannot be Refunded?
All items cannot be refunded unless they were a voucher. Vouchers can be refunded within 14 days of purchase. If you are physically returning your voucher, you will need to pay for the costs of mailing it back to Last Minute.
If a booking has been made with the voucher already, it cannot be returned. If the voucher has expired or was extended for some reason, you cannot return it. All vouchers purchased through retailers or third-party resellers cannot be refunded unless you contact that retailer directly.
Refunds cannot be made on any tangible gifts that were purchased such as personalized items or any type of hygiene items.
FAQS
Does Last Minute give full refunds?
Last-minute only give full refunds on vouchers purchased within the last 14 days. All their trips including airline and hotel stays will not be given full refunds unless your booking was canceled by the other party and not by you.
Can I return vouchers after using them or booking them?
Once a voucher has been used or booked it is no longer eligible to be returned. This applies to vouchers for Last Minute and other retailer vouchers.
How long do Last Minute refunds take?
Users have said it takes weeks to months to get refunds on vouchers and trips that were canceled by airlines. Last Minute does not have an official timeline saying when refunds might be given back to you.
Final Thoughts
Last Minute has a very strict return policy as they do not allow refunds on any trips that have been booked unless there is a problem with the airline or hotel. Vouchers only have a 14-day return window.