Fanatics is home to a wide variety of sports apparel and fan gear that you can buy online or in person. But sometimes, a product may come home with you or get delivered and not meet your expectations, requiring a return.
Luckily, we’ve done our research and compiled the essentials of the Fanatics return policy. You’ll learn about making exchanges, returning online purchases, and terms associated with these transactions. Keep reading to get answers to all of the frequently asked questions!
What is Fanatics’ Return Policy?
The Fanatics return policy is a year-long agreement. This means that you can return a product up to 365 days after its original ship date. Online returns for a refund are available, as well as online returns for a store e-gift card.
The Fanatics website has a Returns Center where customers can log in with their order number and email address. Note that you must return items in unused condition with the tags and labels still attached.
Once you submit a return request, it should take a maximum of 10 business days to get processed. Then, it should take a maximum of 2-7 business days to get your refund if approved.
Not all merchandise at Fanatics falls under the same return conditions (i.e. outlet purchases can’t get returned). Furthermore, returns for international orders fall under a different set of terms.
|Fanatics Return Policy|
|Return Period||365 Days|
|Return Method||Online or in-store|
|Exchange Period||365 Days|
|Exchange Method||Online or in-store|
|Refund Period||10 business days for processing, 2-7 days for a refund|
|Refund Method||Original Method of Payment|
How to Return a Fanatics Product
Before starting a return, ensure that the product you’re returning is unused/unworn with all labels and tags still intact.
Then, head to the Fanatics Return Center online. Log in with the email address you used to complete your order, as well as the order number. If you don’t know your order number, select the box labeled “I don’t remember my Order ID”.
Next, follow these steps:
- Click on the “Start a Return” button
- Select the product you wish to return and which return method (refund or e-gift card)
- Choose the reason for your return
- Select the “Return Items” button
- Confirm the information
- Download and print out the shipping label (paying the return label fee of $9.99 if you’re requesting a refund)
- Put the return label on your package
- Drop off the return package at USPS
Note that for e-gift card returns, you won’t have to pay the return label fee. Once your return gets processed and approved, Fanatics will email you the e-gift card. They will send it to the email you originally used for your order.
See Also: Steve Madden Return Policy
Can you return an online purchase to the store?
Fanatics only offers the option to return online purchases via mail.
How strict is the Fanatics return policy?
The return policy is pretty strict since the terms are clearly outlined on the Return Center page of the Fanatics website.
Fanatics Exchange Policy
Fanatics doesn’t have a specific policy for making product exchanges. However, one way that you can make an exchange is by returning an online order for an e-gift card. For example, let’s say that you want to exchange a shirt for a different size.
You’d be better off cost-wise to use the site’s e-gift card return option. You save yourself the $9.99 in return label fees. Further, you can get the e-gift card quickly to easily make a new purchase of a different size. The policy for this method is the same as the regular return policy.
Fanatics Refund Policy
The following apply in the Fanatics refund policy:
- You can’t cancel e-gift card returns and try to get a refund instead once it has been processed
- Original shipping charges aren’t included in the refunded price
- Refunds aren’t accepted after 365 days (returned merchandise gets donated to a charity of your choice instead)
- You can’t get a return or refund for customized items
- Fanatics won’t issue refunds for items returned in error
- Fanatics accepts gift returns up to 365 days in exchange for a gift certificate
Does Fanatics take returns without a receipt?
Since Fanatics online returns rely on your Order ID and billing email address, you don’t need a physical receipt.
Does Fanatics accept returns after 30 days?
Fanatics accepts returns after 30 days, unlike most companies (you have 365 days total).
How long do Fanatics refunds take?
It takes up to 10 business days for Fanatics to receive and process your return. Further, it takes 2-7 business days for a refund to reflect in your account.
Does Fanatics have free returns?
You can also choose to return your item for an E-Gift Card. By choosing this option we will waive the return label fee of $9.99.
What items cannot be returned to Fanatics?
You can’t return items that are customized, damaged (unless you received it that way), worn, or missing tags/labels. You also cannot return outlet store purchases.
Unlike most companies, Fanatics offers a 365-day merchandise return policy. You can return online purchases that are in original condition for a refund or a store e-gift card. Follow our tips above to make the return process a breeze!
Related: Fitbit Return Policy