Returns

When the day has been ruff, get your little guy some nutritious and delicious food to take a bit of the edge off. 

For pet food and pet-related necessities, look no further than Chewy, the American pet-related product website! Here you can purchase great quality pet food, medications, and other pet-related products. 

While the lack of store locations and inability to exchange products make the return process a little bit more cumbersome than other pet-related retailers, the 100% unconditional satisfaction guarantee makes up for it.  

What Is Chewy’s Return Policy?

Chewy products can be returned up to, and including, 365 days after the original purchase date. Returned items should be unused or expired, and in the original packaging. You cannot return prescription medications. There are no exchanges allowed at Chewy, returns are refund only. 

Return Period	365 Days
Return Method	Online or in store
Exchange Period	365 Days
Exchange Method	Online or in store
Refund Period	7-10 Working Days
Refund Method	Original method of payment

How to Return a Chewy Item

Chewy items can be returned using one of three methods. You can use the live messaging platform, the regular website, or the Customer Service phone line to return your item or items. You cannot return an item for an exchange.

The Chewy Live Messaging Platform

This is the best option for returning your Chewy products. You can interact with a Customer Service Agent while accessing and using the virtual platform. You get the best of both worlds. 

First, go to the Chewy website. Click the Chat Now section at the bottom of the page or the 24/7 Chat button at the top of the screen. You will need to enter your name and email associated with purchases to access the chat feature. 

After entering the chat, you will need to disclose to the Customer Service Agent that you would like to return your item or items. You will need to let them know why you are returning the item or items in questions. 

Finally, you will have to follow the purchase-specific instructions provided by the Customer Service Agent. These will be tailored to your particular issues and purchases. 

The Chewy Website 

A second option for returning an item or items purchased at Chewy is to directly use the website. 

You will want to click on the Message Us tab on the Chewy website. You will have to enter the appropriate information. Be sure to fill out every applicable field to proceed.

After you have input your information, you will want to open the drop-down menu when it appears on screen. You may have to click a banner to view the drop-down menu. You will need to select the Issue With Order or Product option to proceed with your return. 

Once you have chosen the option Issue With Order or Product you will be able to choose from the listed issues. Click the issue that best fits your reason for returning the product. 

Next, fill out all the pertinent information regarding why exactly you are returning the item or items to Chewy. 

For the rest of the process, follow all instructions on screen and input the appropriate information in all fields as honestly as possible. You will want to fill everything out to the best of your ability in order to make the return process as easy as possible. 

Chewy Phone Line Customer Service

This last option is a good option if you are not using a computer or a laptop and are on your mobile device. 

First, you will need to call the following number: 1-800-672-4399. Let the agent that answers the phone that you would like to return an item or items. Inform the agent of the reasons for your return.

Next, the agent will give you a Merchandise Authorization Number. If the agent does not give you this number, ask for the number. It is important to have the Merchandise Authorization Number. 

Finally, follow all instructions given by the Customer Service Agent. It may be helpful to write down the instructions or type them into your notes app to remember the steps. If possible, see if you can go through the steps with the Customer Service Agent on the phone to reduce the amount of confusion. 

Can You Return an Online Purchase to the Store? 

No. Unfortunately there are no store locations for Chewy. It is sold exclusively online. All returns are made through online methods. 

How Strict is the Chewy Return Policy? 

Chewy has a 100% Unconditional Satisfaction Guarantee on their products. It is not super strict with its return policy. You have a full year, 365 days, to return the items. No matter what the reason, as long as the product is unopened, unused, and in original condition it can be returned. 

Chewy Exchange Policy

There are no exchanges allowed with Chewy’s return policy. The only potential exchange is a prescription medication. A prescription medication has the possibility of being exchanged if the prescription medication is the wrong prescription or it is damaged. Only then may you be eligible for an exchange at the discretion of Chewy personnel. 

Chewy Refund Policy

Return your item or items using the return methods given to you by Chewy personnel. All refunds will be given to the original payment method. No cash refunds will be given. 

At the discretion of Chewy personnel, refunds may be given without return of the product. This is unusual and decided on a case-by-case basis. 

If prescription medications are incorrect or damaged upon arrival, you will have the possibility of a refund on the prescribed medication. This is also decided by Chewy personnel on a case-by-case basis. 

Does Chewy Accept Returns Without a Receipt? 

All purchases are made online, so receipts are always available. You can look through your order history for details on a purchase or look for an email confirmation with the receipt. If you can’t find it, chat or call Customer Service. They will be able to find your receipt. 

Does Chewy Accept Returns After 30 Days?

Yes! The return policy for Chewy allows up to a year, or 365 days, to be returned. 

What Items Cannot be Returned to Chewy?

Usually, prescription medications cannot be returned to chewy. See the exceptions mentioned under the Exchange Policy and Refund Policy. 

Opened products, used items, or items not in original condition cannot be returned. 

FAQs

Does Chewy Give Full Refunds?

Yes Chewy will give a full refund to the original payment method, assuming the product meets the Chewy’s return criteria. 

Can I return a Chewy product after use?

No the 100% Unconditional Satisfaction Guarantee does not apply to items that have been opened or used. 

How long do Chewy refunds take?

Allow up to 10 business days for the refunded amount to show up in the appropriate account. 

Conclusion

Chewy can be a great source of pet food, pet medications, and other pet-related necessities! However, you cannot exchange any products with Chewy and Chewy does not have any physical stores to return items. This puts a slight strain on the return policy. 

Even with the slight difficulties in returning Chewy products, the return process is not all bad. Chewy gives you 365 days to return your items and they have a 100% Unconditional Satisfaction Guarantee on unopened and unused items, in original condition. 

For excellent pet resources, shop Chewy! Just put a bit more thought into what you are purchasing and the possibility of a return.

Other Brands’ Policies

HomeGoods	Lids	Petsmart
LOFT	Bass Pro Shop	Adidas
Old Navy	Toys R Us	Oakley

For young, trendy styles visit your local Old Navy! Yes, we are aware of the massive contradiction, but Old Navy is full of youthful looks. 

Old Navy is an American owned company, owned by Gap Inc., who provides trendy clothing and accessories. It is related to the companies of GAP, Banana Republic, and Athleta. The recent changes of Old Navy’s return policy has made it a bit more rigid, but overall the return policy is a good return policy for clothing and accessories. 

What Is Old Navy’s Return Policy? 

Old Navy offers online and in-person returns for refunds and exchanges. The returns are free when processed in-store and for some online returns, with limitations. Items must be returned within 30 days of the original purchase date or shipping date. Some online purchases are mail only for the return process. 

Return timeline	30 days
Return method	Mail, in-store
Exchange period	30 days
Exchange method	In-store or by mail
Refund period	7-10 business days
Refund method	Original payment method

How to Return an Old Navy Item

Items may be returned to Old Navy via mail, for online purchases, or in-store. Online purchases can be returned via mail or in-store. In-store purchases can only be returned in-store. 

For returning online purchases, via mail, follow the instructions below. Some purchases are mail-only, so be sure to read all fine print or instructions for the item or items.

Online Returns

First, you must use a mobile device or desktop to go to the Old Navy website. On the website you will need to go to the section regarding Returns and Exchanges. 

Once on the Returns and Exchanges page of the Old Navy Website, click on the link for the interactive process. Use the interactive process to create a prepaid UPS or USPS return label and a packing slip. There is no printer necessary for these steps. Follow all prompts and requirements for the interactive process. 

Next, you will want to pack the item or items that you wish to return. You must pack in the original packaging and pack safely. Ensure that no items will fall out or go missing during transit. Pack the item or items with the packing slip created in the previous process.

After you have completed packing the item or items, and the packing slip, secure the return label to the package. Make sure it is visible to all carriers so there is no confusion and a reduction in delays or the package getting lost. 

Lastly, you will need to ship the package. Bring the package to the nearest, most convenient UPS or USPS location. Which carrier you use will be determined by the interactive process mentioned above. Follow the instructions listed on the return label. 

As an important note: You may also simply mail the product without the prepaid label to the address on the Returns and Exchanges portion of the website. However, you will need to pay for shipping yourself. 

In-Person Returns

Online purchases can be returned in-store as well. In-store purchases must be returned in-store. Follow these instructions for in-store returns.

First, use the store locator or a search engine to find the nearest or most convenient Old Navy location. Go to the location and locate the customer service desk or a cash register. If you cannot find either, ask the nearest staff member.

Once you have reached the customer service desk or cash register, disclose to the Old Navy staff member that you would like to return your item or items. Also disclose if you are looking for an exchange or a return. 

Finally, present your proof of purchase. Your proof of purchase can be either the receipt or the original credit card used for the purchase, if made by credit card. After your proof of purchase has been approved you may be eligible for a refund or exchange.

Can You Return an Online Purchase In-Store?

Yes! You can certainly return an online purchase in-store. It is free to return online purchases in or with the prepaid label, so it is up to you which is the most convenient for you. 

How Strict Is the Old Navy Return Policy?

The Old Navy return policy was made a bit stricter on May 1st, 2022. Any purchase made on or after May 1st must be returned within 30 days from the date of original purchase or shipping date. Any purchase made before, can be returned up to 45 days after. 

However, the Old Navy return policy is more relaxed when it comes to proof of purchase. You don’t always need a receipt to prove that you purchased what you will be returning. If you paid by card, you just need to bring the original card used for the purchase. 

Old Navy Exchange Policy

The Old Navy exchange policy requires that the item be returned. With your exchange you can receive a new size, color, or style of the original product. You can receive exchanges for online or in-store purchases. For online exchanges, contact the customer service team. 

Old Navy Refund Policy

For a full refund, you must return the item properly. Upon receiving the item, you may be eligible for a full refund. Your item, or items, must be in the original packaging. Certain items, like swimwear and sunglasses, must have tags and hygiene measures in place. 

Refunds will be given in the form of the original payment method. 

Does Old Navy Accept Returns Without a Receipt? 

Yes! You may return items with the original receipt, confirmation email, or the original card used to purchase what you are returning. 

Does Old Navy Accept Returns After 30 Days?

Yes, for now. Old Navy accepts returns after 30 days ONLY if the product was purchased before May 1st, 2022. 

What Items Cannot Be Returned to Old Navy?

Swimwear and sunglasses without hygienic liners or tags cannot be returned. Items that are marked as Final Sale cannot be returned. 

FAQs

Does Old Navy give full refunds?

Yes! Online returns are free as well, if you use the prepaid label or return in-store. 

Can I return an Old Navy product after use?

Theoretically, yes. It must be in original condition and with original packaging. 

How long do Old Navy Refund take?

Please allow up to 10 business days for refunds to process and arrive in your account. 

Conclusion

For a trendy store, Old Navy certainly has a trendy return policy. While it does have the 30-day period for returns, and is rigid in this new policy, you are able to use other methods than just the receipt for proof of purchase. With this flexibility you don’t have to worry about keeping the receipt in a safe place if you paid by card. 

Shop Old Navy today!

Other Brands’ Policies

HomeGoods	Lids	River Island
LOFT	Bass Pro Shop	Adidas
Old Navy	Toys R Us	Oakley

For a company that is just as competitive with its return policy as it is with its athletic products, check out Oakley Inc.! 

Oakley is a company that produces sports related accessories. From sunglasses and visors to snowboard goggles and sneakers, this California company is a go-to for many in the sports world. The return authorization of Oakley is a great addition to the return policy, putting Oakley at the top of the list for sports enthusiasts in terms of its return policy. 

What is Oakley’s Return Policy? 

Oakley’s return policy requires that the item be returned within 30 days of purchase, or 45 days if the Return Authorization is generated. It can be returned in-store or online. Custom items and orders are not available for return. Items must be in good condition. Items may also be repaired upon return. 

Return timeline	30 days
Return method	Mail, in-store
Exchange period	30 days
Exchange method	In-store or by mail
Refund period	7-10 business days
Refund method	Original payment method

How to Return an Oakley Product

Oakley products may be returned online or in-store. However, they may only be returned if purchased from the Oakley website itself or from an authorized Oakley store.

Products purchased from other retailers with the Oakley brand will not be accepted for returns at Oakley. You must find the return policy for the outside retailer to return the item. 

Online Returns

For online returns, follow the steps laid out below.

First, as soon as possible after purchase, you will want to generate the Return Authorization. The Return Authorization allows returns to be made up to 45 days after the generation of the Return Authorization. 

Next, you will want to go to the Oakley website. This will be where you purchased the product. 

Once you have found the product that you have purchased you will want to click on a drop-down menu for return options. The menu will offer UPS Options. This will allow you to return the purchase in-store or through other means.

After you have opened the drop-down menu you will want to select either the Store Drop-Off option to return the item in store, or the UPS Pick-Up option to return the item without traveling to an authorized Oakley retailer. 

Once you have picked a return option you will want to pack the items in the original packaging. You will want to package them safely to ensure the best return process possible. You will also want to add all tags and other identifying features or purchasing sources that accompanied the item.

After properly packaging the item or items to be returned you will need to create a list of the items that are being returned. It is best to also include information as to why the items are being returned. This can help Oakley better process your request. 

Upon properly packaging the box, await the arrival of your UPS driver. Hand the box or package off to the UPS personnel. 

You will then receive an email confirmation. Keep this email for reference, and DO NOT DELETE THE EMAIL CONFIRMATION. 

In-Store Returns 

For in-store returns, follow the process outlined below. 

First, use the store locator or a search engine to find the nearest retailer. There are retailers in 48 of the 50 states in the United States of America. 

Next, repackage the item in its packaging if possible. Keep all tags and original packaging. 

Bring the item, its packaging, and proof of purchase to the store. Please keep your receipt on your phone if it was in email form or a hard copy if it was in printed form. 

Upon arrival, find the nearest cashier or customer service desk. If you cannot find either, please ask an Oakley staff member for assistance. They will be able to direct you to the appropriate location. 

At the cash register provide the proof of payment and the item to be returned. Disclose if you would like to exchange the item or if you would like a refund for the price of the item. 

Can You Return an Online Purchase to the Store?

Yes! You can return any item that you purchased directly from the Oakley website to any Oakley store. You will want to follow the above instructions for In-Store returns to properly return your item. Bring a printed or digital copy of your email receipt and show the appropriate personnel. 

How Strict is the Oakley Return Policy?

The Oakley return policy is strict in that it will ONLY accept returns from purchases made through the Oakley Inc. website or an Oakley Inc. physical store. You may not return Oakley items purchased at an additional retailer that sells Oakley Products. 

It is also strict in the 30 day rule. You must return the item within 30 days or within 45 days after the Return Authorization has been generated. 

Oakley Exchange Policy

For Oakley products, only products in good condition and the original form can be exchanged. 

The Oakley exchange policy also designates the 30 day or 45 day time limit on returns for exchange. Again, for the 45 day window you will need to generate the Return Authorization. 

Oakley products may only be exchanged once. The products have a one time use policy for exchanges. 

Oakley Refund Policy

The Oakley refund policy only takes place after a verified return of purchase. If you dropped it off in-store this may be quicker than an online return. For an online return, be sure to call and verify the return of your purchased item. 

The entire refund procedure can take up to 15 days to go through. Once you have verified the return of purchase and the refund has been approved, please allow 5 business days for the amount to show up in an account if purchased with a debit or credit card. 

Only the original price of the purchased item will be refunded. There will be no refund of shipping costs applicable to the return of the purchased item. 

Does Oakley Accept Returns Without a Receipt? 

No. You will need the receipt to prove that you have purchased the item that you are returning. The receipt may be printed or shown via email, but the original receipt must be provided to properly return the item. 

Does Oakley Accept Returns After 30 Days? 

Yes! Oakley accepts returns up to 45 days after the generation of Refund Authorization. This can be done online or by calling the company’s phone number. Without the generation of Refund Authorization, you can only return the item up to 30 days after the purchase of said item. 

If you purchased multiple items on different dates and wish to return the items together, be sure to return the items before the 30 day or 45 day limit of the earliest purchased item to achieve success. 

What Items Cannot Be Returned to Oakley

Items that have not been purchased through an authorized Oakley store cannot be returned. It must have been purchased through the Oakley store’s online website or a physical Oakley store to be returned.

Items not in good or original condition cannot be returned. Items more than 30 days after purchase without Refund Authorization generated or 45 days after the generation of Refund Authorization will not be accepted. 

FAQs

Does Oakley Give Full Refunds?

Yes. Oakley will give a full refund upon return of a properly packaged item after all of the proper requirements have been fulfilled.

Can I Return an Oakley Product After Use?

Yes, you may return an item after use. It must fulfill all the requirements and be in good condition. 

How Long Do Oakley Refunds Take?

Oakley refunds can take up to 15 days to complete. Once payment has been verified, leave 5 business days for the amount to arrive in the proper account. 

Conclusion

Oakley has great products and a great return policy. The addition of the return Authorization allows additional days to pass before the product must be returned. It is a wonderful addition to their return policy. You may exchange your products or receive a full refund. 

Happy shopping! 

Other Brands’ Policies

HomeGoods	Lids	River Island
LOFT	Bass Pro Shop	Adidas
Joann	Toys R Us	Harvey Norman

What do hipster apartments and trendy women’s clothing have in common? LOFTs! 

For trendy women’s clothing at a rate that can’t be beat, try LOFT, the affordable department store. For even better deals, try LOFT outlet stores! The wide variety of accepted returns, as per LOFT’s return policy, make it as easy as possible to return your purchase. 

What is LOFT’s return policy? 

Loft return policy allows customers to return items within 30 days, although exceptions are made beyond the 30 days. Items purchased from LOFT can be returned in-store or by mail. You may return unwashed and unworn items with or without the receipt, although it is beneficial to return with the receipt.

You may return for a refund online or in-person, but exchanges must be done in-store. 

Return timeline	30 days
Return method	Mail, in-store
Exchange period	30 days
Exchange method	In-store or by mail
Refund period	7-10 business days
Refund method	Original payment method

How to Return a LOFT Item

You may return LOFT items through mail or in-person at a LOFT location. It is important to note that items purchased at LOFT stores must be returned to LOFT stores. Items purchased at LOFT outlet stores must be returned to LOFT outlet stores. Online items must be returned at a LOFT store, not a LOFT outlet store. 

Online Returns

For items that are returned by mail, you have 2 options. You may use the prepaid shipping label for your LOFT items, or you may mail it on your own. Mailing your item or items with the prepaid label are only to be shipped using the USPS – United States Postal Service. Items for exchange may not be mailed. 

Follow the instructions specified below for each option accordingly. 

Mailing with Prepaid Shipping Label

In order to obtain your prepaid label, go to the LOFT website and search for the Customer Service page. There will be a section on the LOFT return policy. There will also be a link to start your return process. Click on the link.

After you have clicked on the link it will take you to a page where you must enter some information. Enter the order number for the purchase and the email associated with the purchase. 

Once you have input your information you will need to print your return label and make sure that you have printed out your invoice return. 

Next, pack your items and include the printed return invoice. You must ensure that the items are in original condition. They must not have any marks that would indicate wear or tear. 

Following the packing of the item or items to be returned, close the package that you are mailing the item or items with. Secure the prepaid shipping label to the outside of the package. Make sure no other shipping labels are visible on the package. This will avoid confusion and confirm a smooth return process. 

Finally, drop the package at your most convenient USPS location. If you are using this method, $7.95 will be deducted from your return credit amount. 

Mailing Without Prepaid Label

First you will want to go to the Customer Service page of the LOFT website to print your return invoice. This will be found after you have submitted your order number and associated email address. 

Next, pack your items in their original condition. They should not have any wear or tear marks on them. Close your package and ensure that none of the items will fall out. 

After the item or items have been packaged properly, choose your carrier. Some examples of good carriers to choose are UPS and FedEx. You may still use the USPS even without the prepaid label, you are just not required to in this case. 

Mail to the following address: 

LOFT Online Store

1901 East State Road 240

Greencastle, IN 46135

Please note that this method may delay the return process by up to 3 weeks. 

In-Store Returns

For in-store returns use the store locator to find your most convenient store location. Bear in mind that LOFT store purchases are only allowed to be returned at LOFT stores. LOFT outlet store purchases must be returned at the associated LOFT outlet store. 

Locate the customer service desk or nearest cash register at the store’s location. Ask a staff member for assistance if you need help locating customer service or a cash register.

Disclose to the staff member at the appropriate location that you would like to return your purchase for a refund or an exchange. 

Provide your proof of purchase and photo ID where applicable. 

Can You Return an Online Purchase to the Store? 

Yes! In fact, it may be beneficial to return in-store. You won’t have $7.95 deducted from your return amount and you will not have to pay for your own shipping. 

How Strict is the LOFT Return Policy?

The LOFT return policy is not very strict. You may return items without a receipt and after the 30-day time window. There are no limits on when you must return the item by. It just must be in good, wearable condition to be potentially resold. 

LOFT Exchange Policy 

LOFT has a Quick Exchange Policy that is great if you need a different size or color. All you need to do is call the following number: 1-888-LOFT-444. You can only exchange in-store and within 30 days for an actual exchange. After the 30-day window you will only receive a store credit. 

LOFT Return Policy

In order to receive a refund on your purchase from LOFT you will need to return the item or items to the appropriate location. 

If you return the item or items within 30 days of purchase AND with the receipt, you will receive a full refund in the original payment method. 

If you return the item or items after 30 days or without a receipt, you will only receive a store credit for the current selling price. 

Does LOFT Accept Returns Without a Receipt? 

Yes! Loft does accept returns without a receipt; however, you will not receive a refund in the original payment method. You will just receive the store credit, as mentioned above.

Does LOFT Accept Returns After 30 Days?

Yes! Loft does accept returns after 30 days. There is no limit as to when you can return an item as long as it is unwashed and unworn. You will, however, not receive a full refund in the form of the original payment method. You will only receive a store credit, as mentioned above. 

What Items Cannot Be Returned to LOFT? 

Online purchases cannot be returned at Ann Taylor, Ann Taylor Factory, or LOFT outlet. 

Final sale merchandise cannot be returned. This is merchandise that ends in a .44, .77, or .88 for the original price. 

Items from the swimwear collection cannot be returned. Same goes for items in the maternity collection. 

FAQs

Does LOFT give full refunds?

Yes! Loft will give you a full refund if item or items are returned within 30 days and with the receipt. 

Can I Return a LOFT product after use?

No. Only unworn and unwashed items can be returned to LOFT stores or LOFT outlet stores. 

How long do LOFT refunds take?

Allow up to 3 weeks for the full refund process to take place. 

Final Thoughts

If you need to return a product, LOFT is one of the best commercial chains to do it at.  Items can be exchanged quickly with the Quick Exchange Policy.

LOFT provides full refunds on items returned within 30 days and with the receipt. Even without the receipt or after 30 days you will be able to return your items! Just for a store credit this time. 

LOFT offers a variety of ways to return your purchases for refund or exchange. If you want to shop at a company that cares about you even after your initial purchase, try LOFT today!

Other Brands’ Policies

HomeGoods	Bass Pro	River Island
Ralph Lauren	JB Hi-Fi	Target
Joann	Nordstrom	Harvey Norman

For quality home goods, look no further than your local HomeGoods stores! 

The furnishing chain of HomeGoods provides quality indoor and outdoor furnishings for all occasions. From furniture and lighting to rugs and pillows HomeGoods has all of your home decor wishes at an affordable price. What could be better than that? Perhaps their return policy?

The mix of fraud prevention tactics and the reasonable nature of the return measures make the HomeGoods return policy just as good as the goods they provide. 

What is HomeGoods Return Policy? 

You may return items to HomeGoods either in-store or online, via mail. Purchases made in-store are available for an exchange or refund. Online purchases are refund only. You must return the in-store purchase within 30 days of original purchase date and online purchases must be received within 40 days of the original purchase date.

HomeGoods retains all rights to deny or refuse any return. 

Return timeline	30 days
Return method	Mail, in-store
Exchange period	30 days
Exchange method	In-store or by mail
Refund period	10-14 business days
Refund method	Original payment method

How to Return a HomeGoods Item?

You may return an online purchased item either via mail or in-store. In-store purchases must be returned in store. 

Online Returns

Online purchases may be returned online via shipping. For shipping returns, follow the instructions below.

First, you must locate the return shipping label provided. It will be in the package with the item or items to be returned. You must fill out any and all applicable areas on the form truthfully, and to the best of your ability. 

Next, you must pack the item or items in any applicable original packaging. Ensure that it is packed well, and no items will go missing. You must include a copy of the receipt or confirmation email with the package. 

Finally, secure the return shipping label to the package and drop the package at the site designated on the return label. A return credit of $14.99 for shipping and handling will be deducted from your refund amount. Returns are only accepted if they are received less than 40 days from the original date of purchase. An additional 10 days are added to the return time to allow proper time to return the item or items purchased online. 

In-Store Returns

Any online order may be returned in-store and the $14.99 credit will not be deducted from your refund. 

To return a purchase in-store, follow the set of instructions below. 

First, search the nearest or most convenient store location. This can be done through a search engine or the store locator on the HomeGoods website. 

Once you arrive at the chosen store, you must locate the customer service desk or a cash register to process the return. If you cannot find either, ask the nearest store employee for assistance. They will be able to point you in the right direction. 

Upon reaching the customer service desk or the cash register, you will need to disclose that you would like to return your item for a refund or an exchange. Only items purchased in-store are eligible for an exchange. 

Finally, you must sign for the return. All returns in-store must be completed with a signature. If you do not have the register receipt, in-store purchases, or email confirmation, for online purchases, you must provide the following information: name, address, signature, and valid photo ID. 

Can You Return an Online Purchase to the Store?

Yes! In fact, it is recommended that you return the purchase in-store. You will not have the $14.99 credit deducted from your refunded amount. If at all possible, return the purchase in-store. 

How Strict is the HomeGoods Return Policy? 

The HomeGoods policy is reasonably strict to prevent fraudulent claims. Signatures are always required and without a receipt you will need to provide your name, address, signature, and a valid photo ID.

However, that being said, you are still able to return items past the 30-day return policy for in-store purchases. 

HomeGoods Exchange Policy

Online purchased goods are not eligible for exchanges. This is due to the rapid changing of products that are available. 

For items purchased in-store that you would like to exchange, you must first return the item and disclose to personnel that you would like to exchange the item. 

HomeGoods Refund Policy

You may receive a full refund for items returned within 30 days of the original purchase date of in-store purchases, with the appropriate register receipt. You will receive a refund in the form of the original payment method. With no receipt you will only receive a store credit. 

For cash refunds allow a 10-business day period for possible fraud detection. For debit and credit purchases allow the typical bank processing time. This may vary from bank to bank. Items purchased with PayPal will be refunded through a store credit. 

For mailed returns for refund, allow a 10-14 business day period for processing. 

Does HomeGoods Accept Returns Without a Receipt?

Yes! HomeGoods does accept returns without a receipt. You will just need to provide your name, address, a signature, and a valid form of photo ID. 

Does HomeGoods Accept Returns After 30 Days?

Yes! However, you will only receive a store credit for the refund. You will not receive payment in the form of the original payment method. 

What Items Cannot Be Returned to HomeGoods?

Items that have been worn, used, or are not in resalable condition cannot be returned to HomeGoods. 

FAQs

Does HomeGoods give full refunds?

Yes! If you meet all of the applicable requirements, HomeGoods will provide you with a full refund. 

Can I return a HomeGoods product after use?

No. Unfortunately, items that have been used are not eligible for return. 

How long do HomeGoods refunds take?

Please allow up to 10-14 business days for online refunds. Allow a 10-business day period for cash refunds to prevent and deter fraud. 

Allow a few days, depending on your bank, for credit and debit refunds for bank processing. Store credit will be refunded upon return. 

Conclusion

HomeGoods has a very good return policy. It prevents fraudulent claims and ensures that everyone stays safe during the return process. The only major difference with these anti-fraud methods is the additional 10-day period for cash refunds. Otherwise, the biggest change is the necessary signature for all returns. 

The rest of the return policy is very sensible and even allows returns on in-store purchases past the 30-day return period and without a receipt. 

Happy shopping at HomeGoods!

Other Brands’ Policies

New Look	Lids	River Island
Ralph Lauren	Bass Pro Shop Return Policy	Adidas Return Policy
Joann	Toys R Us	Harvey Norman

Once you go here once, you’re guaranteed to be… Hooked! 

As the go-to retailer for anything fishing, hunting, camping, and outdoor recreation-related activities, Bass Pro Shop has been providing customers with quality merchandise since 1972. 

With its iconic logo, Bass Pro Shops has become an incredibly successful business. The sensible return and refund policy of Bass Pro Shop makes up for the inability to exchange items.  

What is Bass Pro Shop’s Return Policy?

Items may be returned to Bass Pro Shop for a refund within 60 days of the original purchase date and with a valid proof of purchase. They may be returned online via mail or in-store. It doesn’t matter where the initial purchase was made, items may be returned to either Bass Pro Shop or Cabela’s.

After 60 days, you may still potentially be eligible for a return, it is just on an inspection basis. Bass Pro Shop retains all rights to deny or refuse a return. 

Return timeline	60 days
Return method	Mail, in-store
Exchange period	60 days
Exchange method	In-store only
Refund period	7-10 business days
Refund method	Original payment method

How to Return a Bass Pro Shop Item

Items may be returned online, via mail, or in-store. 

Online Returns

For online returns via mail, follow the below instructions. 

First, you must go to the Bass Pro Shop website on a desktop or mobile device. You must locate the Returns.

You can get to this page by scrolling to the bottom of the home page. At the bottom of the page there is a Help section. Within the Help section there is a Returns section. Click on the word Returns. Once you have clicked the word Return it will bring you to the Returns section of the website. 

Upon arriving at the Returns section of the website, you must follow the on-screen prompts for online purchases.

You must request a return label to ship the item or items being returned. It will require you to enter the order number and the associated email address. Click enter and follow the remaining prompts. 

The return label received may be printed at home or you can choose to receive a QR code that may be shown at FedEx or Walgreens, and they will print the label for you. 

Once you have the return label, package the item, or items, in its original packaging. Once the item or items have been packaged, secure the return slip to the package.

Bring your package to the most convenient carrier of your choice and ship the package. The appropriate shipping address is on the return slip. 

Keep an eye out for email confirmation regarding verification that the package was received. If you do not receive confirmation, call the Customer Service Team at Bass Pro Shop. 

In-Store Returns

For in-store returns, follow the below instructions. 

First, you must ensure that the item has not been altered in any way. Do a quick search for the most convenient Bass Pro Shop of Cabela’s location for you. You must bring the item or items to be returned, proof of purchase, and a photo ID to the store.

Upon arriving at the store, go to a customer service desk or a cash register. If you cannot find either, you may ask a staff member for assistance, and they will point you to the nearest location within the store. 

Once you have reached the customer service desk or the cash register, disclose to the staff member at the desk or register that you wish to return your purchase. Show proof of purchase and ID to properly return the item. 

Can You Return an Online Purchase In-Store?

Yes! You may return applicable purchases that you made online to a Bass Pro Shop or Cabela’s near you. Use a search engine to find the nearest, or most convenient, store location to you. Follow the instructions listed above for In-Person Returns. Be sure to bring original email confirmation, emailed receipt, or other proof of purchase.

How Strict is the Bass Pro Shop Return Policy?

The Bass Pro Shop return policy is very sensible and rather flexible. Yes, it is advised for best results to return your item within 60 days and with proof of purchase. However, it is still possible to return the items after 60 days and without a receipt. Without a receipt you will just be given a gift card balance for your return, if it is accepted. 

Bass Pro Shop Exchange Policy

Previously, Bass Pro Shop did have an exchange policy. That has recently changed. As of May 2022, there is no exchange policy at Bass Pro Shop. Items that would have been exchanged will receive a refund. 

Bass Pro Shop Refund Policy

To receive a full refund on your original purchase in the form of the original payment method, return the item within 60 days, with proof of purchase and a photo ID. 

After 60 days you may still receive a full refund, but that is entirely based on inspection of the product. If it passes the inspection completed by the store employee, you may be eligible for a refund. 

A refund of a gift card is made for purchases that meet all requirements other than the proof of purchase. Without a receipt you will not receive your refund in the original payment method. 

Does Bass Pro Shop Accept Returns Without a Receipt?

Yes! For an item or items without a receipt you may receive a refund in the form of a gift card. 

Does Bass Pro Shop Accept Returns After 30 Days? 

Yes! The official Bass Pro Shop return policy states that items may be returned up to, and including, 60 days past the date of the original purchase. After 60 days you still have the possibility of your return being accepted. It must pass an inspection completed by a Bass Pro Shop employee. 

What Items Cannot Be Returned to Bass Pro Shop?

Custom items cannot be returned to Bass Pro Shop, nor can any product with alterations or reconditioning. Any gasoline-fueled items that have been used, or show signs of gasoline, cannot be returned. Any firearms, ammunition, or related products may be returned for safety concerns. 

FAQs

Does Bass Pro Shop give full refunds?

Yes! If you meet the specified requirements for returns for refund, you will receive a full refund in the form of the original payment method. 

Can I Return a Bass Pro Shop product after use?

Certain items can be returned after use. However, they must be in original condition and must not be broken, altered, or reconditioned. Any marks of use or gasoline on a gasoline-fueled item will not be able to be returned. 

How long do Bass Pro Shop refunds take?

Refunds are processed upon return. As with any refund, allow a few days for the bank to approve the transaction for payments made by card. Cash will be immediately dispensed. 

Conclusion

Bass Pro Shop has a fairly sensible return policy for its customers despite its recent lack of an exchange policy. For returns, you are given 60 days.

This is more than enough time to return the item by mail or in-store. Returns are even allowed after this 60-day period and are even allowed without a proof of purchase. 

If you shop at Bass Pro Shop and are less than satisfied with your purchase, be sure to take advantage of the great refund policy! It’s a hook, line, and sinker!

Other Brands’ Policies

Adidas	Lids	River Island
Ralph Lauren	JB Hi-Fi	Target
Joann	Nordstrom	Harvey Norman

As Nike’s biggest rival, Adidas provides amazing alternatives to Nike products. Adidas is a European company that has made it big in the Americas and has all of your sportswear essentials readily available. 

Adidas sells quality footwear, clothing, and accessories to go with many athletic activities. The ease of returning products to Adidas, and the assistance along the way, to put together an excellent return policy for use.  

What is Adidas’ Return Policy? 

To return an Adidas item to Adidas you will need to do so within 30 days of receiving the product. Certain popular products must be returned within 7 days. You can return your Adidas product for a refund or an exchange and can be returned online, via FedEx, or in-store.

You can only return products purchased at Adidas.com, or from an Adidas-owned store to Adidas. You can return it to additional retailers, but you must return it to that company using their return policy. 

Return timeline	30 days
Return method	Mail, in-store
Exchange period	30 days
Exchange method	In-store only
Refund period	7-10 business days
Refund method	Original payment method

How to Return an Adidas Item

Online items from Adidas can be returned online, via FedEx, or in-store. In-store purchases that were delivered to your doorstep must be delivered online. In-store purchases that you received in-store must be returned in-store. 

Online Returns

Online purchases can be returned in-store as well, but for online returns follow the instructions below.

First, go to the Adidas website. Click on the Returns & Exchanges portion of the website. It will prompt you to click refund or exchange. Select the appropriate return method. 

Once you have chosen the method of refund or exchange, you will need to enter your order number and the associated email address. The order number can be found in the original order confirmation email. 

After entering your order confirmation number and the associated email address, follow all of the prompts that come up on screen. Fill out all forms as best, and truthfully, as possible. You will receive your prepaid return label. 

Next, you will need to print your label. You can do this with a printer at your location or bring the QR code associated with the return to any FedEx store, and they will be able to print it for you. 

Upon printing your return label, pack all items in the original packaging with tags and other identifying features. Ensure the package is tightly closed so no items fall out. 

Finally, drop the item off at the most convenient FedEx location for you. You can use a search engine or the FedEx store locator to find an appropriate FedEx location. 

In-Store Returns

In-store returns must be returned to an Adidas-owned store. You cannot return an Adidas item purchased at Foot Locker to an Adidas store. If you purchased the item in-store but it was delivered to your doorstep, you must return this purchase using the online method. 

First, use the Adidas store locator to find an Adidas-owned store near you. As the company is based in Europe there may be fewer physical stores in the United States. 

Next, you must follow all of the instructions on the back of the original receipt. The original receipt is required to return an item or items. 

Can You Return an Online Purchase In-Store?

Yes! You can return an online purchase to an Adidas-owned store. The purchase must have been made directly from the Adidas website. See the Return & Exchanges area of the website or call customer service if you have any questions.

How Strict Is the Adidas Return Policy

The return policy is reasonably strict, but it has some leniency that other companies don’t have. Purchases must be returned within 30 days and you must have the receipt for proof of purchase. 

Items must be returned within 30 days, however, this is 30 days from the date you received the product. This is beneficial for online orders, as it is from the date you received the item and not from the original date of purchase. 

Additionally, for exchanges, you have 10 days to ship the old product. Most stores must have received the product in a certain time frame, but for Adidas you only need to ship the product within the 10-day time frame. 

Adidas Exchange Policy

For exchanges, allow 1-2 business days for processing the return. Only different sizes and colors are available for exchanges right now. The product that is to be exchanged for the old product will be held for 10 days. During this time, you must have shipped the purchase to Adidas using FedEx and the return label supplied by Adidas. 

Adidas Refund Policy

To receive a refund from Adidas, you must have returned the item. Follow all instructions above to return your purchase to Adidas. You will be refunded the full amount, no extra refunds for shipping costs with FedEx, in the form of the original payment method. 

The item must be in its original packaging with the original tags and other identifying features. 

Does Adidas Accept Returns Without the Receipt?

No. Adidas does not accept returns without the receipt. 

For in-store purchases you must bring the original receipt with you to return the item. It will also have additional instructions for your return. 

For online purchases, your receipt will be in email form. Check the confirmation number from the receipt in your email as you will need it for the return. 

Does Adidas Accept Returns After 30 Days?

No, unless you have shipped the online items within 10 days of the online purchase. If this is the case, it can take more than 30 days for the return to reach its location but the return will still be accepted, if valid for return. 

What Items Cannot Be Returned to Adidas? 

Used items cannot be returned to Adidas. Custom items cannot be returned to Adidas. Bad Bunny Puerto Rico items cannot be returned to Adidas.

FAQs

Does Adidas give full refunds?

Yes! Adidas does give full refunds on applicable products. However, the FedEx shipping costs are not refunded.

Can I Return an Adidas Product After Use?

Unfortunately, no. You cannot return an Adidas product after using it or wearing it.

How long do Adidas Refunds Take?

For online purchases, allow up to 21 days for processing. For in-store purchases allow 10 days for refund to show up in account. If you haven’t received the amount in your account within 14 days, contact Adidas. 

Final Thoughts 

Adidas has a great return policy. 

For online orders you don’t have to make sure that they’re received in a certain amount of time, so you don’t have to worry about delays by the carrier. Adidas provides a full FAQ section on their website, an in-depth policy review of key features, and a guided return process.

For all of these great benefits, shop Adidas now!

Other Brands’ Policies

New Look	Lids	River Island
Ralph Lauren	JB Hi-Fi	Target
Joann	Nordstrom	Harvey Norman

What company embodies the toy selling mindset better than Toys R Us? 

This toy company has stores across the globe but there’s nowhere better to examine the efficiency of a return policy than Canada. Toys R Us, despite its lack of stores in the United States of America, has an excellent return policy in Canada.

The reasonable nature and clarity of the return policy that Toys R Us has in place is designed to make the return process as smooth and easy as possible.

What is the Toys R Us Return Policy? 

Items that have been purchased online or in-store may be refunded up to, and including, 30 days past date of original purchase. RClub members are eligible to get rewards up to 90 days past the date of original purchase. The items in question must be unused, in original packaging, resalable, and accompanied by original receipt. 

Return timeline	30 days
Return method	Mail, in-store
Exchange period	30 days
Exchange method	Online or In-store only
Refund period	7-10 business days
Refund method	Original payment method

How to Return a Toys R Us Item

Toys R Us items are eligible for return both online through Canada Post and in-store. There is a separate return policy for damaged or defective items. 

Online Returns

Via Canada Post

For online returns via Canada Post, free of charge, follow the specific instructions below. 

First, pack the product in the original packaging. Make sure that the packing is tightly closed to ensure that no parts or pieces of the product can fall out. Be sure to include the original packing slip in the packaging of the item or items to be returned. 

Once the item or items to be returned are properly repackaged, bring the entire package to the most convenient Canada Post office location. Provide the Canada Post employee with the following information:

• Place Item on Scale
• Select Return Services
• Enter Canada Post Return ID: PR425009
• Complete required fields
• Remind customer to keep copy of receipt given by Canada Post 

The above information can be made available to you through an email to show the Canada Post representative. Simply contact customer service to receive the appropriate email. 

Online Purchase Returned In-Store

To return a product that was purchased online to a Toys R Us store use the following instructions. 

First, repackage the item or items to be returned in their original packaging. Be sure to include the original packing slip. 

Next, use the store locator to find the most convenient Toys R Us location for you. When you arrive at the store locate the customer service desk or a cash register. 

Upon arrival at the customer service desk or the cash register, disclose to Toys R Us personnel that you would like to return or exchange your purchase. You must show the original confirmation email to the Toys R Us employee for a refund or to exchange the item or items. 

In-Store Returns (NOT Online Purchase) 

For in-store returns on an item or items that were purchased in-store as well, follow the instructions listed below.

First, use the store locator to find the most convenient store location for you. Go to that store with the item or items to be returned in the original packaging. 

Upon arrival at the store in question, locate the customer service desk or a cash register. Disclose to the Toys R Us staff member that you would like to return or exchange your item or items. 

You must have the original receipt, to show proof of purchase, in order to receive your refund or to exchange the purchase. 

Damaged or Defective Items 

For items that are defective, follow the instructions below. 

First, contact the Customer Service Team via the Toys R Us website or through the chat feature. They will provide you with the return label, or information on how to obtain the return label, to return the purchase free of charge. 

Next, package the item or items in the original packaging. 

Once the item or items have been packaged, you must print the return label and secure it to the package. 

Finally, follow the instructions on the return label and the instructions provided by the Customer Service Team for specific mailing requirements. 

Can You Return an Online Purchase to the Store?

Yes, you may return your online purchases to the most convenient store location for you. Be sure to follow the instructions indicated above. 

How Strict is the Toys R Us Return Policy? 

The Toys R Us return policy is relatively strict. It requires a receipt and is strict on its time limit. However, it is very reasonable, and it has a very clear policy outlined on the store website. 

Toys R Us Exchange Policy

Opened packages may be exchanged only for the exact product that was purchased. If the exact product isn’t available, you will receive a refund. 

Open video games and DVDs, that are defective, may be exchanged for the initial title only. 

Car seats may be returned only if the instructions are present and intact, and the registration form is present and has not been completed. 

Toys R Us Refund Policy

For a refund, return the package either through Canada Post or in-store. 

If an item or items are returned to the warehouse by Canada Post, allow 7-10 business days to process the refund. 

If an item or items are returned in-store refund will be made upon return in the method of the original form of payment. Cash, debit, and credit cards will be refunded in their specific method. Gift cards, store credit, and PayPal purchases will all be refunded in store credit. 

Does Toys R Us Accept Returns Without a Receipt

Generally, no. You must have the receipt to return an item or items to Toys R Us. If it is a gift, you may be able to return without a receipt, but it is encouraged to contact the gifter to obtain the confirmation order. 

Does Toys R Us Accept Returns After 30 Days? 

Unless you are a member of RClub, Toys R Us will not accept returns after 30 days. If you are a member of RClub you have up to, and including, 90 days to return your item or items. 

What Items Cannot be Returned to Toys R Us?

Maternity garments, maternity support belts, bras, and opened breast pumps are not able to be returned. 

FAQs

Does Toys R Us give full refunds?

Yes! Toys R Us will give a full refund through the original payment method. 

Can I return a Toys R Us product after use?

Unfortunately, no. All products must be unused unless they are defective. 

How long do Toys R Us refunds take?

Allow 7-10 business days for online returns that have been returned to the warehouse via Canada Post. All 15 business days for lost or delayed packages by the carrier. 

For in-store returns, refunds are given upon return. 

Final Thoughts

The return policy of Toys R Us in Canada is one of the most clear and reasonable return policies for chain commercial retailers. They may be strict with the policy, but it is presented in an appropriate manner and is easily followed. If you have any questions, always feel free to contact the Customer Service Team. 

Happy toy shopping!

Other Brand Policies

New Look	Lids	River Island
Ralph Lauren	JB Hi-Fi	David Jones
Joann	Nordstrom	Harvey Norman

Accessible designer goods are at your fingertips with one of the oldest department stores in the world: David Jones.  

Since 1838, David Jones has been bringing the quality of designer goods into the home. From footwear, clothing, and accessories to appliances, David Jones is your retailer for top-of-the-line brands and products.

The ability to return your high-quality goods within 60 days fashions David Jones into a top-notch retailer for quality designer goods.

What Is David Jones’ Return Policy?

Products that have been purchased directly from David Jones stores or from the official website are eligible for in-store return as well as mailed returns. You will receive the full price of payments made on the item or items, for both full price and on-sale products.

David Jones retains full rights to refuse or deny a return. You must have proof of purchase and it must be in resellable shape. 

Return timeline	60 days
Return method	Mail, in-store
Exchange period	60 days
Exchange method	In-store only
Refund period	7-10 business days
Refund method	Original payment method

How to Return a David Jones Item?

David Jones products are eligible for both shipped or mailed returns in addition to in-store returns. You always have the option to return online purchases in-store. 

Online Returns

If you are looking to ship or mail your David Jones products, use the following instructions. Make note of the following fact: You may not exchange returned items that are mailed. 

First, look for a packing slip from the original packing that the item or items arrived to you in. Fill out all of the sections on the packing slip truthfully, and to the best of your ability. This will ensure a smooth return and refund process. 

If there is no packing slip enclosed, or you cannot find the additional packing slip, go to the email that you used when purchasing the item online. Look for your email confirmation. Print the confirmation and use this instead of your packing slip. 

Once the packing slip has been filled out or the confirmation email has been printed, please indicate the reasons for the return and a list of the item or items being returned. 

After the paperwork has been completed, repacked the item or items in the original packaging. Make certain that there are no missing pieces and that the item is in original quality and resealable. It is up to you to make sure that the product is returned safely. 

Next, mail the package to this address:

David Jones Fulfilment Centre

Dock 8, Corner of Derby & Stubbs Streets

Silverwater NSW, 2128

Upon mailing the package, it is advised that if you are shipping high-value goods in the mail you purchase shipping insurance or another form of insurance on the package. You may also purchase tracking information for the package. However, bear in mind that if you do so you will not be reimbursed. None of the shipping costs will be refunded upon return. 

After mailing your package, await confirmation that the package has been received. If you do not receive confirmation within a reasonable amount of time, call the company. Once the package has been received and is confirmed for refund, allow up to 7 business days for the refund to be processed and to land in your account. 

Note: Flammable items and perfumes cannot be mailed in as a return. They must be returned in-store. 

In-Store Returns

For in-store returns, for either online purchased items or items purchased in-store, follow the instructions below. 

First, using the store locator or a search engine, locate the nearest location of David Jones or just go to your David Jones store of preference. This can be your return location. 

Upon arrival at the return location, look for a customer service desk or a cashier’s desk. If you cannot find either, ask a staff member to direct you in the proper direction. 

After locating the customer service desk or the cashier’s desk, disclose to the staff member that you would like to return your item or items. Also disclose if you are looking for a refund or an exchange. You must provide proof of purchase and a valid photo ID. 

David Jones staff members reserve the right to deny or refuse any return if deemed unacceptable or not resellable. 

Can You Return an Online Purchase to a Store?

Yes! In fact, if you are looking to exchange an item or items from your online purchase you will need to do so in person at a location that is most convenient for you. 

How Strict Is David Jones’ Return Policy?

The return policy held by David Jones is very strict. You must show a photo ID and proof of purchase at all in-store returns. All items to be returned must be in resellable condition. David Jones reserves the right to deny or refuse any return at their discretion. 

David Jones Exchange Policy

All exchanges must be done in-store, no matter if the purchase was made online or in-store. 

For exchanges, return your item or items and disclose to the staff member that you would like to exchange your item or items. 

David Jones Refund Policy

For a full refund on your David Jones purchase, return your item to David Jones either through mail or in-store. Disclose that you would like a full refund for your item. Ensure that the item is in resellable condition. 

You will be refunded through the original payment method. David Jones rewards payments will be refunded in the form of a gift card. Allow up to 7 business days for the refund amount to arrive in your account if paid for by card. 

Does David Jones Accept Returns Without a Receipt? 

You must have proof of purchase to return an item or items. David Jones will not accept any return without a receipt or proof of purchase. The additional accepted methods for proof of purchase are listed below: 

• Original Register Receipt
• Online Proof of Purchase
• Original Exchange Receipt
• David Jones Store Card Statement
• David Jones American Express Card Statement
• David Jones American Express Platinum Card Statement 

Does David Jones Accept Returns After 30 Days?

Yes, for most items. As of 2019 David Jones allows 60 days for returns from the original date of purchase. There are a select number of items that are only limited to a 30-day return. As the list includes a decent number of designer brands, please check the David Jones website for specifications or call David Jones customer service. 

What Items Cannot Be Returned to David Jones? 

Items not purchased directly through the David Jones official website, or a legitimate David Jones store cannot be returned.

Items that are not in resellable condition cannot be returned. 

Items without proof of purchase cannot be returned. 

FAQs

Does David Jones give full refunds?

Yes, David Jones gives full refunds for the price of full price or on sale purchases for the original amount paid. 

Can I return a David Jones product after use?

Yes, as long as the product is in resellable condition and meets all of the requirements stated above for returns. 

For video games and software out of the packaging, it can only be returned if it is defective or malfunctions. 

How long do David Jones refunds take?

Usually David Jones refunds take 1–2 business days, however, allow a full 7 business days for the amount to show up in your account. 

Final Thoughts 

While David Jones may be strict with its return policy, the 60-day policy combined with the clarity of the return process fashions the David Jones return policy one of the best in the business.

For high quality goods with a high-quality return policy, go check out one of the oldest department stores in the world: David Jones!

Other Brands’ Policies

New Look	Lids	River Island
Ralph Lauren	JB Hi-Fi	Target
Joann	Nordstrom	Harvey Norman

So how do you go about returning a product to Calvin Klein? This article will walk you through the process step by step.

Calvin Klein Return Policy

Calvin Klein has an easy-to-navigate 45 day return policy. Their return policy is standard as far as clothing brands go. Some items are not eligible to be returned, and no returns will be accepted forty-five days after the item is received by you.

Return timeline	45 days
Return method	Mail, in-store
Exchange period	45 days
Exchange method	Mail, in-store
Refund period	14 business days
Refund method	Original payment method

How to return an item to Calvin Klein

Calvin Klein allows you to make returns within fort five days either by shipping your return to them or by returning the product to one of their retail stores.

What items can be returned to Calvin Klein?

The first thing you need to do when returning an item to Calvin Klein is to figure out if your item is even eligible to be returned. Below is a list of items that can be returned.

• Unworn clothing
• Clothing with tags still attached
• Unwashed clothing
• Unused accessors
• Accessories with tags still attached

So, if all these things can be returned, what items are unable to be returned? These items will be seen in the section below.

What items cannot be returned to Calvin Klein?

Calvin Klein will not accept certain products for returns, even if it is within the forty-five-day window. The items that will not be accepted as a return are listed below.

• Custom items
• Items listed as “Final Sale”
• clothing that is worn beyond initial try on
• Items without tags attached
• items that have been washed

If you decide to purchase items from Calvin Klein, make sure to keep the tags attached when trying on the items. As soon as the tags are removed, you will not be able to return the product.

What if you receive your Calvin Klein items damaged?

If you receive damaged items from Calvin Klein, contact customer service right away. Damaged items will not be charged a processing or shipping fee. Customer service can be reached by:

1. Calling the phone number listed on their website
2. Sending an email
3. Chatting with a representative live online

If you receive a damaged item from Calvin Klein, do not go through the standard return process. Always let customer service know, as this will put you higher on the priority list and you will not be charged to ship the items back to Calvin Klein.

Options for damaged items from Calvin Klein

If you receive a damaged item from Calvin Klein, you will be given three different options to mend the issue. The options are listed below.

• Receive a refund for the damaged product
• Receive a replacement for the damaged product
• Receive a store credit for the damaged product

You will not be compensated for more than the amount you spent on the damaged product.

Returns to Calvin Klein by mail

If you do not live close to a Calvin Klein retail store, you can still return your items through the mail. Follow the directions below to be walked through the return process.

1. Find your order number
2. Go to the Calvin Klein website and scroll to the bottom of the home page
3. Look under the “Help” section and click on “Returns”
4. Click “Start a Return”

The website will guide you through the rest and you will be sent a prepaid shipping label. The shipping and processing fee will be deducted from your refund amount.

Returns to Calvin Klein in store

If you do live close enough to a Calvin Klein retailer to return your items in-store, you will not be charged a processing fee. You may return online orders in-store too if you have your return slip.

1. Bring in the items you wish to return with your proof of purchase
2. Locate a Calvin Klein employee
3. Explain that you would like to return your item

The employee will walk you through the rest of the process. This return method is quicker and cheaper than returning items by mail.

What if the custom item you ordered from Calvin Klein arrives damaged or wrong?

While normally Calvin Klein doesn’t accept returns for custom items, the exception to that rule is if they arrive damaged or incorrect. In this situation, you also will not be charged a return processing fee.  However, if you entered the information wrong when you ordered the custom item then your item doesn’t qualify for a refund.

When can you expect a refund from Calvin Klein?

So, you’ve decided to return the item and would like the money refunded to your payment method. This process will take some time, so you will need to be patient. Below will explain the process your refund is going through

• Processing your refund will take up to fourteen days. The Calvin Klein team needs to look at your order and the items you’ve sent back to determine if you qualify for a refund.
• Once a decision is reached about if you will receive a refund or not, you will receive an email from Calvin Klein. Keep an eye on your email for a few weeks after you’ve sent back your items.
• If your refund gets approved, it can take up to three additional business days for the funds to appear in your account
• Keep in mind that Calvin Klein will deduct a $4.95 shipping and processing fee from your refund if the items were not incorrect or damaged

Conclusion

Calvin Klein’s return policy is like most large clothing brands. The policy leans just slightly on the generous side because Calvin Klein offers you a forty-five-day return window instead of a thirty-day return window. Most clothing companies require returns to be unworn, unwashed and still have the tags on.

The standards that Calvin Klein requires items to be returned line up with the standard most clothing retailers require. In-store returns are cheaper and more convenient than mail returns are. If you can return your items to a Calvin Klein retail store, that is the better option of the two. Returning items to Calvin Klein is easy as long as the return policy is followed.

Other Brands’ Policies

New Look	Lids	River Island
Ralph Lauren	Tommy Hilfiger	Target
Joann	Nordstrom	Sephora

The return policy that Bath and Body Works has is extremely forgiving and generous compared to most brands. The only time they will not accept an item back is if it has been fully used. There is no timeframe that you need to return the item within.

If the product isn’t empty, you can return any purchase you’ve made, whenever you want, for whatever reason you want. So how do you go about making a return? This article will help you navigate the return process easier.

What Is The Bath and Body Works Return Policy?

The company are flexible and allow their customers to return their items anytime, no matter what the reason is. Therefore you can easily return your products for a full refund.

If you are unhappy with the quality of your products, you are able to return the item to any of the Bath & Body Works or White Barn stores in the United States for a full refund, subject to the provisions of the company return policy.

Return timeline	No time limit
Return method	Mail, in-store
Exchange period	No time limit
Exchange method	Mail, in-store
Refund period	21 days
Refund method	Original form of payment

Online Returns

What are the steps to making an online return with Bath and Body Works? You will need to have your order number or shipping confirmation ready. Then, just follow the following steps.

1. Go to the Bath and Body Works website
2. scroll to the bottom of the home page
3. under the “customer care” section, click “Returns and Exchanges”
4. Click “Online Purchase Return Options”
5. Select the option that is appropriate for you

The option you click on will guide you through the steps from there. If you have had the items for over ninety days and you want a refund, it will be issued through a gift card.

If it has been less than ninety days, the funds will be refunded onto the payment method used when the item was purchased

Online Exchanges

If you purchased something online and wish to exchange it instead of receiving a refund, that is fine too. However, you cannot exchange purchases that are returned by mail. Online purchases can only be exchanged in-store.

How to exchange items instore

For both online and in-store purchases, the exchange process is the same, since you cannot exchange online that are returned by mail.

1. Must be exchanged in the country that the original purchase took place
2. Some stores in the US will require a government id
3. Bring the product you wish to exchange into the store
4. Exchange the product for one of equal value to the original purchase price

Yes, you can even exchange products that are mostly used at Bath and Body Works. The Products just can’t be empty.

Refunds

So instead of exchanging an item say you just want your money back. This is also acceptable, and you can still return products that have been used under this policy if they are not empty. Empty products will not be accepted as a return.

Refund Guidelines

• Need either a receipt or a confirmation email to prove purchase
• Gift cards over ten dollars cannot be redeemed for cash
• Refunds can only be issued in the country of original purchase
• Gift cards cannot be returned
• It May take up to 21 business days to process the refund
• Credit Card refunds will take between three to seven business days to process
• PayPal refunds may take anywhere from five to thirty business days to process
• If the item was purchased on sale, you will only receive the amount spent on the item back. You will not receive back more than you paid for the product.

What if I received a damaged item?

No matter what brand you order from, sometimes you may receive an item that is damaged before you even get the chance to use it. This could’ve happened while the product was made or while it was in transit. Here is the process to follow when you receive a damaged item from Bath and Body Works.

Damaged products take a higher priority to get resolved than undamaged product returns or other customer concerns. That is why Bath and Body Works wants customers to reach out directly if they receive a damaged or faulty product.

Steps to deal with receiving a damaged item

• Got to the Bath and Body Works website and scroll down to the bottom of the site
• Click “Chat with Us” and inform them of the problem
• You will be given the option to either replace your item or have a refund issued
• Contacting them this way will resolve your issue quicker than going through the regular refund process
• Contacting Bath and Body Works about your damaged item will put you higher on the priority list
• You may also exchange for an item of equal value if the original item is out of stock
• You may also call customer service if that is preferable to you. Their phone number is located on their website

Can you return gifts?

You may return gifts if you have a gift invoice. Proof of purchase is still required for all returns, even the return of gifts. Any gifts that are returned to a Bath and Body Works store without a gift invoice will depend on the policy of the specific store you are trying to return it to.

What if you don’t give someone the gift invoice?

If you are buying a gift for someone else and you want them to be able to return it if they want, make sure to include the gift invoice when you give them the item. Otherwise, they may be unable to return the product.

Some stores may still accept a return without the gift invoice, but they will base the refund or exchange amount on the lowest price the item has ever sold for. This is if they decide to accept the return at all.

Conclusion

Bath and Body Works had an extremely generous and forgiving return policy. Most companies will not accept items that are used like Bath and Body Works does. They have become well known for having such a generous return policy.

Whether you just don’t like the product or want to test out a different product in exchange for the one you already have, all you need is proof of purchase and your return will be accepted.

 Most companies will also have a time frame that you must return the gift from the time you receive your product. Bath and Body Works will accept returns whenever you have your proof of purchase.

Other Brands’ Policies

New Look	Lids	River Island
Ralph Lauren	Tommy Hilfiger	Aerie
Joann	Nordstrom	Sephora

Aerie is a clothing company that’s quite popular these days. They’ve built a name for themselves just like their sister brand, American Eagle.

They pride themselves on helping you, the customer, resolve any and all issues in a satisfying way. Does this customer first policy extend to their return and exchange policy as well?

What is Aerie’s return policy?

You are required to have proof of purchase, which includes the following: original receipt, invoice, order confirmation page, order details page, and order emails. If you no longer have your proof of purchase, you can still make the return. It will just be given to you as a product exchange or store credit equal to the current price of the item.

Return timeline	No time limit
Return method	Mail, in-store
Exchange period	No time limit
Exchange method	Mail, in-store
Refund period	5-7 business days
Refund method	Original payment method, gift card

If, for whatever reason, you are not completely satisfied with your purchase from Aerie, you can return it for a full refund. However, there are some rules to this.

Aerie has a very generous return policy. So long as you have your invoice, you can make a return at any point after purchase.

There is no time limit or return window – you may initiate a return at any point after you’ve purchased and received the item or items. You will still be eligible for a full refund in the form of cash back to the original payment method, an exchange, or an AE gift card.

How do you return a product to Aerie?

Not only does Aerie have an incredibly generous “no time limit” policy on their returns, they also have multiple ways you can make that return.

You can return your products either through the mail, or by returning the item to a physical Aerie or AE location.

In-store

Returns and exchanges are easy and free at Aerie. You simply need to bring the merchandise you would like to return, your proof of purchase, and the credit or debit card used to make the original purchase.

You will still be eligible for a return if you don’t bring your proof of purchase. The refund will be issued in the form of an AE gift card, issued to the current price of the returned item.

Mail

If your purchase was made online, you can return it through the mail instead of taking it to a physical location. However, Aerie does not currently accept mail-in exchanges.

1. Log onto the Aerie online portal
2. Select which items you’d like to return
3. Print your shipping label and attach them to the outside of your packaging
4. If your order ended up qualifying for a free return, you can use their label instead free of charge
5. A 5$ fee will be deducted from your refund amount to cover the shipping costs, but only if your return did not qualify for a free return.

Can you return a used product to Aerie?

Yes, used items can be returned to Aerie. However, they must be in like-new condition.

Any damaged products will still be accepted, however swimsuits and bikini bottoms that no longer have the hygienic layer will not be eligible for a return.

A washed article of clothing can still be processed, even if you’ve removed and lost the original tag for the item.

What do I need to make a return at Aerie?

Thankfully, Aerie has made the return process quite simple.

All you need is the item you’re returning, proof of purchase (in the form of a receipt, invoice, order confirmation page, order details page, order emails), and the credit or debit card used to make the purchase.

If the article is used, missing tags, or washed it can still be processed and returned. Only damaged items, or used bikini bottoms and swim suits cannot be accepted.

Can I return an online purchase to a physical Aerie location?

Yes, you may return an online purchase to any physical Aerie location.

You may also return an Aerie product purchased online to any AE or Tailgate location as well.

Also, if your item was an online only product, it can still be returned to a physical Aerie location.

Clearance items will also be allowed for returns. With proof of purchase, this will confirm the price you originally purchased it for, and your refund will match that price.

Can I return Aerie products to AE or Tailgate?

Yes you may return Aerie products to AE or Tailgate. You may also return AE or Tailgate products at Aerie, and vice versa.

What qualifies as an even exchange?

If you’ve chosen to exchange your item, it must be an even exchange. The qualifications for this are as follows:

The item must match color, fit and style. Any changes in style, fit, or color may result in a slightly different cost.

To change the style, fit, or color of your item, you will need to return your current one and purchase a new item at the current retail price.

How long does the return process take?

Once your return has been processed, regardless of the method you chose to return your item, you will receive an email letting you know that your refund is now being processed.

After the refund is processed and triggered, you will receive the refund in the account associated with the original payment method within 5-7 business days.

If you mailed your package back to Aerie, it could take anywhere from 2-4 weeks for the items to make it back to the original distribution center.

Conclusion

Aerie, AE, and Tailgate are beloved fashion brands all belonging to the American Eagle Outfitters. Aerie themselves specialize in intimate clothing and swim suits.

Thankfully, this goliath of a brand cares about the customer experience. You will be able to return your items whenever you want with no time limit, so long as you have proof of purchase.

Even without proof of purchase, Aerie will still work with you.

Other Brands’ Policies

New Look	Lids	River Island
Ralph Lauren	Tommy Hilfiger	Target
Joann	Nordstrom	Sephora

Lids is an athletic retailer based in the US. With locations in the United States, Puerto Rico, Canada, and the United Kingdom, it predominantly operates under the Lids brand. The vast majority of shops are located in shopping malls and factory outlet areas.

While the company Lids is not extremely strict when it comes to returns, like most clothing brands they do have specific conditions when it comes to making returns. some items will not be accepted at all.

Lids Return Policy

If you have purchased an item from Lids and wish to return it, all you need to do is reach out online or in-store to return the items. Lids have a 90 return policy and will not accept returns after you have had your items for ninety days.

Return Period	90 Days
Return Method	In Store or online
Exchange Period	90 Days
Exchange Method	In Store or online
Refund Period	7-10 Business Days
Refund Method	Method of Payment

How to go about returning an item to Lids

Follow these steps to begin your return process. Returning items to Lids is easy to navigate.

1. Find your order number or shipping confirmation
2. Go to the Lids website
3. Scroll to the bottom of the home page
4. Look for the category titled “Returns”
5. If you wish to return an item that arrived damaged or incorrect then click “Damaged or Defective Merchandise”
6. If you want to return something gifted to you click “How do I return a gift?”
7. For any other returns click “what is your return policy”
8. Lids will email you a shipping label to return your items

What items can you return to lids?

• Unworn clothing items
• Unwashed clothing items
• Items that you receive damaged
• Items that are in the original condition are received in
• Items with tags still attached

What items will Lids not accept as a return?

• Items that have been worn beyond being tried on
• Items that have been washed
• Items damaged by the customer
• Items that have received custom embroidery
• items that were received over ninety days before the requested refund date

What if there is something incorrect about your custom item?

If there is something wrong with the customized item, instead of following the regular return procedure, either contact customer service via e-mail or phone number. If you attempt to return a custom item through the standard return process, you will be unable to return the item.

Normally customized items will not be accepted as a return, but if there is something made incorrectly about the item, or the item is received damaged, that is an exception. Lids will offer a refund or a replacement for any incorrect or damaged items. 

What will make your custom item eligible for a return?

These are the exceptions to the policy against returning custom items. Any other reasons will not be considered.

• Wrong color
• Wrong quantity
• Misspellings on the company’s part
• Wrong design
• Damage from manufacturer
• Damage from shipping
• Wrong size
• Wrong style

So, if you order a custom item for someone, and later you no longer like that person and don’t want to give them, you will not be able to refund or exchange the item. However, if you decide to send back the custom item anyways, Lids’ will donate the custom item to a charity that they decide on.

Can you return items after ninety days?

Lids will accept items that are returned after the ninety days is over, but you will receive no reimbursement for this return. Lids will send items that are in their original condition to a charity that they decide on after the ninety days is up.

If you know for a fact you will not use your item and you don’t care about receiving reimbursement, this option is still available, so the product doesn’t go to waste. You may not benefit from this return, but someone will.

Accidently shipping an item to Lids

Sometimes you may find yourself in a situation where you accidentally ship something to Lids that you didn’t intend to. Unfortunately, Lids doesn’t guarantee that you can get your item back. However, it isn’t always impossible to get your item back either.

How to go about getting back an item sent to Lids by mistake

There is no promise that you will get your item back, but it doesn’t hurt to try. Here is what you can do if you send a personal item to Lids on accident.

• Get ahold of customer service as soon as you realize your mistake
• If they can return your item, you will be charged a fee to have your item returned
• They may hold the item for up to thirty days if they decide to
• You will be notified about tracking information of the item if they can return it to you

Be very careful not to put any of your personal belongings in the return package when you send back Lids’ products. It is best to avoid this process altogether, especially since they can guarantee the safe return of your personal belongings.

How long does it take to get your money back from Lids?

Any item that is returned to Lids will take as long as ten days to be evaluated and processed. After the item is approved for the refund, it may take to an additional seven days for the funds to appear back in your account. 

A quicker way to receive your money back is to select the option to receive an E-gift card. This is only a good option if you plan to purchase from Lids again.

FAQs

Does Lids do returns without receipt?

Yes, you can return an item to Lids without a receipt or packing slip, but you won’t be able to get a refund since the firm will either swap your item for a different one or issue merchandise credit in the form of a gift card.

Will you be charged to ship back a return?

Shipping charges for returning items to Lids depend on the situation or reason for the return. If an item is returned because of damage or an incorrect product, Lids will cover shipping costs. If you decide to return an item for preference reasons, the shipping cost will be deducted from your return.

How long does it take to get a refund from Lids?

It can take approximately 7-10 business days to receive your refund.

Conclusion

Lids’ return policy is like many large clothing brands’ return policies. The return policy isn’t abnormally strict. However, the return policy isn’t super flexible either.

 No refunds or exchanges will be considered after ninety days, but it is nice that Lids’ will donate any clothing you return to them after the ninety days instead of just disposing of the product. Returning an item is not difficult if it complies with Lids’ return policy. Any items that do not comply with the policy may not be returned.

Other Brands’ Policies

New Look	Dillards	River Island
Ralph Lauren	Tommy Hilfiger	Target
Joann	Nordstrom	Sephora

River Island is a very popular company and international provider of some of the hottest clothing in the world. It is also known for its strong customer support, including its ability to process a return.

When it comes to making a return for River Island, the company has an easy to follow process that permits the customer to go in-store or start a return online with few exceptions.

What is River Island’s return policy?

River Island return policy allows returns of their items within 28 days of delivery or store purchase. All products returned are required to be in their original packaging. Certain exceptions to the return policy apply, which includes items such as beauty products and underwear that customers are not able to return.

It is important to remember at all times that any item returned needs to be clean, unworn and unused, and still has the tags on it. You will also need the original receipt or confirmation email of the purchase when you are making a return to River Island.

Return Period	28 Days
Return Method	In Store or online
Exchange Period	No Exchange Policy
Exchange Method	In Store or online
Refund Period	Within 7 Days
Refund Method	Method of Payment

How To Return a River Island item?

Because River Island has so many ways for you to buy, they also have so many ways for you to return your product based upon how you bought it.

In-Store Return

You are able to return your product to any store in the country, no matter where you bought it. Even if you made the buy online, you are able to return it to any River Island store, just make sure you bring your receipt as proof or purchase.

Online Return

Similarly, if you are hoping to return an item you bought online from River Island, you are able to take it to any store and start your return process there. Your confirmation email will act as proof of purchase so you need to be sure to bring it with you when you are initiating a return.

Orders placed using Klarna Pay in 3 are not eligible for exchanges in stores.

Can you return an online purchase to the store?

Yes, you certainly can return an online purchase to the store. In fact, River Island encourages customers to do just that because it is a faster process.

However, you must remember that you need your confirmation email when you are making a return in-store for a product that you bought online.

How strict is the River Island return policy?

River Island’s return policy is fairly strict but goes along the same lines as many other companies.

It is vital that you return a product within 28 days of delivery or store purchase and it is very important that the tags are still attached to the product and that they are all clean and unworn.

River Island Exchange Policy

River Island does not have much of an exchange policy. The company is only able to offer exchanges for online orders in UK stores and each of them must be accompanied by a confirmation email for proof of purchase.

River Island Refund Policy

River Island will refund most products if you start the refund process within 28 days of purchase or delivery. There are some exceptions to their returns, including swimwear and food, but the company is okay giving most refunds.

Does River Island accept returns after 30 days?

River Island does not accept a return after 30 days. In fact, the company doesn’t accept returns after just 28 days, meaning that you have less time to start your return process than you do with most other companies, especially considering River Island is a UK company and if you are an American customer, you need to keep in mind the amount of time it takes to get a product overseas.

What items Cannot be returned to River Island?

There are a few River Island products that cannot be returned to the company, such as food, grooming supplies, cosmetics after the hygiene seal has been broken, pierced jewelry, and swimwear that is lacking a hygiene strip.

Exceptions (to return policy)

The following goods are not eligible for refunds or exchanges:

• Food
• Swimwear that does not have a hygiene strip
• Grooming supplies
• Cosmetics when the hygiene seal is broken
• Pierced jewelry

You must return any gifts, homeware, and electrical items in their original packaging, unless they are defective.

How long do River Island refunds take?

If you’re returning an online order within the United Kingdom, River Island will process it and offer a refund within 10 days of receiving it.

Keep in mind that River Island is a British corporation. If you’re returning an online order from the United States, the firm intends to process your return and offer a refund within 7 days of receiving the package at our distribution location.

Refunds will be performed using original payment method if you return a retail purchase or an online transaction to one of our shops. Your refund will be put onto a River Island Refund Card if you do not have the original credit or debit card.

River Island will give you a confirmation email after your refund has been processed for online orders.

Your refund will appear on your bill within one to ten days once it has been processed, depending on your payment provider’s processing lead times.

FAQs

Does River Island give full refunds?

River Island does give full refunds when you are returning a product but you should allow one to ten days after processing before you can expect to see the item back in your account. You can check the status of your return on the River Island website. Once the status of your order is shown as “Returned” that means you will then have about one to ten days before the refund is delivered.

Can I return a River Island product after use?

No, you cannot return a River Island product after using it. All River Island products suitable for returns must be unworn and clean and need to still have their tags attached.

Does River Island take returns without a receipt?

River Island does not allow a return without a receipt.

Conclusion

As long as you start your return process within 28 days, River Island will be able to process a return on most products, as long as they haven’t been worn and still have their original tags and you have retained the receipt.

Just keep in mind that it is an international company and it may take longer for the process to complete.

Other Brands’ Policies

Zara	New Look	Gucci
Ralph Lauren	Tommy Hilfiger	Target
Joann	Nordstrom	Sephora

Mattress company Nectar has a very simple and easy return policy. They carry many products but each of them are able to be returned, as long as they are still in good condition and able to be donated.

In fact, Nectar allows all customers an entire year with their products before they need to return them. Additionally, you are required to try out the product for at least a whole month before you even request a return and refund.

What is Nectar’s return policy?

Nectars offers a return policy where customers can bring their items back on day 31 for opened mattresses and no later than 1 year after delivery. All products must be in mint condition

After delivery, unopened mattresses are eligible for return and refund.

Because Nectar sells many different sleep-related items, they have many different requirements and rules for returns as well.

Nectar Mattresses	A return request for an opened mattress must be made no earlier than a whole 30 days after the delivery while also no later than one calendar year (365 days) after.   All mattresses must be in good enough condition so they can be donated. Any environmental damage, such as mold or staining, makes a return impossible.
Nectar Pillows	You can return a Nectar pillow 50 days after delivery. The pillow must be clean and undamaged.
Nectar Sheets	Nectar sheets can be returned within 50 days of delivery if they are unopened. Opened sheets are NOT eligible for returns
Mattress Protectors	Mattress protectors from Nectar can be returned within 50 days of delivery if it is unopened. Opened sheet protectors are NOT eligible for returns.
Adjustable Bases	You may return a Nectar adjustable base within 50 days of its delivery. You also will have a three-year warranty on the product.
Nectar Foundations	You may return a Nectar mattress foundation within 50 days of its delivery. You also have a three-year warranty on the product.
Bed Frame with Headboards	You may return a Nectar bed frame with headboard within 50 days of its delivery. You also have a three-year warranty on the product.
Metal Bed Frames	You may return a Nectar metal frame within 50 days of delivery.

How to Return a Nectar item?

If you hope to return a Nectar item, you will have to contact the company’s customer service at 1-888-425-4854.

The refund on the product will only begin after the product has been delivered back to Nectar. A customer care representative will take care of you and let you know the steps you need to take to get the product back to the company.

Can you return an online purchase to the store?

You are not allowed to return Nectar products to the few in-person stores that Nectar has.

Nectar Exchange Policy

You could purchase a Nectar mattress and then decide you need another.

Except for warranty claims in the first 10 years and manufacturer’s flaws throughout the 365-day trial period, Nectar does not accept exchanges. If you don’t like your present Nectar bed and would like one of their other mattresses, you need to follow the steps stated  to return it and receive a refund. You may buy another Nectar bed at any point during this procedure and then have it sent to your home with free delivery.

If you buy your new mattress before your older product is returned, your credit card may have a balance for both of the beds for a period of time. Likewise, if you fund your Nectar using Affirm, you’ll need to close one loan and establish another.

Nectar Refund Policy

Refunds will be made in the same manner as the initial payment was made. If you used an offer code to purchase a product, the offer code’s monetary value will not be reimbursed or credited if any or all of the goods are returned. Refunds take roughly 30 days on average.

Does Nectar Take Returns Without a Receipt?

Since Nectar has all proof and evidence of your purchase, you don’t need a proper, traditional receipt when you are making a return of your product.

Does Nectar Accept Returns After 30 Days?

For Nectar mattresses, you must make your return AFTER 30 days but before 365.

The trial period begins the day your mattress is delivered, however a 30-night break-in period is required. Customers can break in their mattress for at least 30 evenings before opting to return it during the break-in period. This helps the body to acclimate to the bed.

If you want to switch the bedding for a different design, you’ll have to buy the new one first before getting a refund. That refund will cover the whole cost of the original model purchased.

What Items Cannot be Returned to Nectar?

Nectar’s return policy is typically simple but there are a few ways to disqualify your Nectar mattress from being eligible for a return or exchange:

• Abnormal wear and tear
• Products not used with an appropriate base, bed frame, platform bed, box spring, adjustable base or foundation
• Environmental damage, like mold
• Mattresses that have been left unopened within 90 days of delivery, which are considered misused

Here is some more information to know about Nectar returns:

• Items sent outside the contiguous U.S. are not eligible for return
• Nectar will issue a full refund, but fees for FedEx shipping, white glove service, state-based recycling fees, and promotional value are not refundable
• Refunds are issued in the form of the original payment
• A return request can be made no earlier than 30 days after delivery and no later than 365 days after delivery

FAQs

How long do Nectar refunds take?

Refunds from Nectar take roughly 30 days on average.

Can I return a Nectar product after use?

You can return Nectar products after use – up to a year of use – but only if they are not damaged or suffer from abnormal wear and tear.

Does Nectar give full refunds?

Nectar does give full refunds to your primary form of payment.

Conclusion

Nectar has a very easy to use and simple return policy, especially compared to other mattress companies.

The fact that you have a whole year to test out your mattress means that you will be very confident you have made the right choice with the product when you finally decide to return to keep it.

Other Brands’ Policies

New Look	Dillards	Gucci
Ralph Lauren	Tommy Hilfiger	Target
Joann	Nordstrom	Sephora