Returns

Michael Kors is one of the most famous and popular designer clothing and accessory brands. Thousands of people love Michael Kors for their timeless and trendy designs at reasonable prices.

Although most customers love their Michael Kors products, there are some occasions when a customer wants to return an item for a refund. Luckily, returns at Michael Kors are not difficult.

There are certain timelines and requirements to return Michael Kors products, as well as differences between retailers, so it is important to know the deadline to return the products for your money back.

What is Michael Kors’ Return Policy?

Michael Kors’ return policy says that you may send or bring back your items within 30 days of purchase for a refund. The items must be unused and in the original condition that they were purchased.

For returns occurring by mail, there are several key things to note. Michael Kors does not facilitate exchanges by mail, only returns. You must include the completed packing slip with the required information in the package.

Michael Kors asks that you use the original shipping box and materials when you send back your items. The label is pre-paid and pre-addressed.

Return Deadline	30 days after purchase or product shipment
Return Methods	In-store or mail-in
Exchange Deadline	30 days after purchase or product shipment
Exchange Method	In-store only
Refund Timeline	Refund will appear next the bank statement
Refund Method	Original payment method

How To Return a Michael Kors Item?

It is very simple to return Michael Kors products. There are two things that you must have. They are your receipt from the original purchase and if the items were shipped to you, the packing slip from the shipment. To ship back the items you want to return, follow these steps.

• Fill out all the required information on the packing slip that came with the original package.
• Pack the items you are sending back securely and include all of the pages of the packing slip in the package. Michael Kors encourages its customers to use the original shipping boxes and shipping materials.
• Apply the pre-paid and pre-addressed return shipping label to the package.

If the purchase you made was on michaelkors.com, you can ship your package at any US Postal Service business, residential mailbox, dropbox, or schedule a free pick-up at USPS.com. If the purchase was made on michaelkors.ca, you can ship your return package with the pre-paid label at a Canada Post business.

If the items were purchased online but picked up in-store, simply email Michael Kors’ Customer Service department at customerservice@michaelkors.com. For those in Canada, please email customerservice@michaelkors.ca. The customer service department will send you a pre-paid shipping label for your return package.

Can You Return an Online Purchase to the Store?

Yes, you can return items purchased online on the Michael Kors website to a Michael Kors store. It must be a Michael Kors store and not a third-party retailer that carries Michael Kors products because third-party retailers have different return policies and merchandise.

To do this, just bring the items you want to return to the store along with the original packing slip and the purchase method you used. This must happen within 30 days of when the order was shipped.

How Strict is the Michael Kors Return Policy?

The Michael Kors return policy is considered a great return policy. They give their customers a very lenient and lengthy amount of time to decide whether or not they like the items. In addition, they have a very simple return system including pre-paid shipping labels.

Michael Kors will inspect each item that gets returned, however. This is to ensure that the items were not used and that they are still in perfect condition.

Michael Kors Exchange Policy

Michael Kors has an exchange policy that follows the same system as their returns. To make exchanges, the items must be sent back via mail or brought back to the store. The item being exchanged must be unused and in the same condition, it was purchased.

Michael Kors Refund Policy

You can expect the refund to be processed swiftly as long as the items are not used or worn and they have been returned in the condition they were bought in. In addition, they must be returned within 30 days of purchase or shipment.

The refund will be for the cost of the item and will show up on the payment method’s next statement, usually about 3 to 4 weeks.

Does Michael Kors Take Returns Without a Receipt?

No, Michael Kors does not accept returns or exchanges without a receipt, invoice, or gift receipt.

Does Michael Kors Accept Returns After 30 days?

Michael Kors does not accept returns after 30 days. Although the process may take longer than 30 days for shipped returns, you are fine as long as you have the items you wish to return in the mail within 30 days of the shipping date.

What Items Cannot be Returned to Michael Kors?

Items that have been worn, altered, washed, or damaged by the customer after the purchase will not be accepted for return and you will not get a refund. In addition, Michael Kors does not accept returns for the following items:

• Swimwear
• Underwear
• Face Masks
• Clearance Items
• Final Sale Items
• Personalized Items
• Engraved Items
• Monogrammed Items
• Custom-made Items

See Also: Michael Kors Black Friday

FAQs

Does Michael Kors give full refunds?

Yes, Michael Kors offers full refunds for eligible items and covers the shipping charge for shipped returns.

Can I Return Michael Kors Products After Use?

No, if the item has been worn, altered, damaged, or washed it will not be accepted. In addition, if the item has been used in any way, it will not be accepted.

How Long do Michael Kors Refunds Take?

Depending on whether you ship the return or go to a store, it can take several weeks or 15 minutes. Going to a store is usually the quickest way to resolve a return, but shipping is often more convenient for folks.

Conclusion

Overall, Michael Kors has a pretty standard return policy. They have some exceptions to what can be returned, but that is common for a clothing or accessory store.

As long as you have your proof of purchase (invoice, gift receipt, receipt), acceptable items, and you initiate the return within 30 days of purchase or shipping, you are good to go!

Other Brands’ Policies

Vitamix	Sweaty Betty	MyProtein
LOFT	Dillards	Adidas
Debenhams	Last Minute	Emma Mattress

Vitamix is a well-known blender company that offers its customers high-quality appliances at affordable prices. Their blenders are built well and last a long time, which has given them a devoted customer base that swears by Vitamix products.

Vitamix is sold online and at third-party retailers, so its products are widely accessible. Despite their accessibility and well-made blenders, not everyone loves their products.

If someone has a return or exchange to make, Vitamix makes the return process simple and easy, thanks to their simple and understandable return policy!

What is Vitamix’s Return Policy?

Vitamix offers their United States of America and Canadian customers a 30-day free trial where customers may take the product home, use it for 30 days, and return it for a full refund if they are not satisfied.

Essentially, the 30-day free at-home trial with a money-back guarantee is a 30-day timeline where you must return the product if you are not happy with it. The only reason this is different from other return policies is that you can use the Vitamix product during these 30 days, while most other return policies will not accept used merchandise as a return.

If you chose to return the Vitamix product within the 30-day free trial, you will receive a full refund and Vitamix will pay for the cost of shipping for you to mail it back.

Once the 30 days are up, the return policy takes a turn. Returning a Vitamix product after 30 days means that you will be deducted a restocking fee from the refund. You will also be in charge of paying for shipping costs to mail the blender or product back to Vitamix.

The refund will be placed back on the original payment method.

Vitamix requires that folks who want to return their Vitamix product after 30 days get a Return Authorization number, which can be obtained by calling 1-800-848-2649 and selecting option 1.

For products returned 60 to 90 days after purchase, the customer will receive a restocking fee of 15% of the purchase price. 91 days to 6 months after purchase, the customer is charged a restocking fee equal to 25% of the purchase price. 6 months to a year after purchase, the customer is charged 35% of the purchase price as a restocking fee.

Vitamix does not accept any product returns after a year from the purchase date has passed.

The business-use return policy is a bit different. Customers who bought Vitamix products for commercial usage must get in touch with the Customer Service department of Vitamix at 1-800-4DRINK4.

Vitamix’s business return policy makes it very clear that Vitamix is not responsible for items returned to the company without authorization.

For the return to be successful, the refund given, and the product accepted, the items must be authorized with a Return Authorization number.

All shipments with returned products must be marked with the Return Authorization number. All products must be unused, still in the original packaging/carton, and unopened. In addition, the return must happen within 120 days of the purchase. Vitamix does not accept returns after 120 days.

Customized Vitamix products built to a customer’s specifications cannot be returned. The customer is in charge of paying for shipping and will be credited a restocking charge below 20% of the total purchase invoice.

However, if a replacement is ordered at the time of the return, the restocking charge will be lowered to 10%.

How To Return a Vitamix Product?

To return a Vitamix product, you must know whether you are a business or home customer.

Home customers first need to get the Return Authorization number for their order by calling Vitamix Customer Service. Once you have the number, you can simply package up the Vitamix item with the original invoice or packing slip, print a shipping label and the return authorization number, and send it off within one year of purchase.

Business customers need to get a return authorization number as well, but there are more criteria for business customers making a return than a home customer.

Business customers need to ensure that the Vitamix products are in their original shipping carton or package, unopened, and unused. The return must occur within 120 days of purchase.

Can You Return an Online Purchase to a Store?

Vitamix does not have any stores, so no, you cannot return an online purchase in-store. Some retailers carry Vitamix products, but they will not accept your return unless you purchased the product from their store.

How Strict is Vitamix’s Return Policy?

Vitamix has a very strict return policy. For example, they will not accept any returns without a return authorization number. Thye have extremely specific restocking fees, timelines, and different criteria for home and business users.

There is not a lot of wiggle room or flexibility in Vitamix’s return policy.

Vitamix Exchange Policy

Vitamix does not have any information about an exchange policy that is currently available.

Vitamix Refund Policy

Vitamix will give home customers a full refund within 30 days of their purchase. After 30 days, there are percentages deducted/credited to the customer for restocking fees, so the refund is not in full.

Does Vitamix Accept Returns Without a Receipt?

You will need a receipt for a Vitamix return, however, the return authorization number is also very important.

Does Vitamix Accept Returns After 30 Days?

Vitamix accepts returns up to a year after purchase for at-home purchases and up to 120 days after purchase for business purchases.

What Products Cannot Be Returned to Vitamix?

All products can be returned to Vitamix, however, business customers cannot return used merchandise. Home customers can return used merchandise within the 30-day free trial window.

FAQs

Does Vitamix Give Full Refunds?

Vitamix gives full refunds within the first 30 days of the free at-home trial. After that, there are deductions/credits for restocking fees.

Can I Return a Vitamix Product After Use?

Yes, home customers can return a used Vitamix blender within 30 days of purchase for a full refund. Business customers cannot return used products and neither can home customers after 30 days.

How Long do Vitamix Refunds Take?

Refunds can take anywhere between two to four weeks to show up on the original payment method.

Conclusion

All in all, Vitamix has a very thorough return policy that covers both home customers and business clients. They have a strict policy for both customers, and although their free trial offer seems very good, it is a 30-day full refund timeline.

Other Brands’ Policies

HomeGoods	Lids	MyProtein
LOFT	Dillards	Adidas
Debenhams	Last Minute	Emma Mattress

Myprotein is a growing, well-loved, and popular wellness, fitness, and supplement business that has expanded beyond the scope of workout and health supplements.

They have a large and devoted customer base that loves their products, including limited edition protein powder, workout gear, and other supplements.

But when an order goes wrong or a customer does not like the product they received, a return must occur. Myprotein’s return policy is easy to understand and important for their customers to know to make returns a breeze in the future!

What is Myprotein’s Return Policy?

Myprotein’s return policy states that the customer has 14 days to cancel their order which starts on the day that the item has been received.

Myprotein is very clear that for any returns to occur, the customer must get a return authorization number before trying to return the items. All items that the customer is trying to return must be in the packaging they came in, unused, and undamaged.

All safety seals, tags, and other indications of use must still be on the packages or products for the items to be successfully returned to Myprotein.

All the products that are returned to Myprotein are checked to ensure that they are in the proper condition to be returned and if the customer is entitled to a refund based on the condition of the products.

If you are entitled to a refund based on the previous criteria, you will be refunded the cost of the item as well as the original cost of delivery.

Return Deadline	14 days from the arrival of the item
Return Method	Mail-in
Exchange Period	No exchange policy
Exchange Method	No exchange policy
Refund Period	7 business days to 30 days
Refund Method	Original payment method

The clothing products sold by Myprotein have a 14-day return policy, with some items excluded from the return process altogether, which is discussed later.

Any refunds made from a return will be made to the original payment method used to purchase the item. The original cost of delivery is included in the refund as well.

If you received the wrong item, you can receive a replacement or a refund for it. You must return the wrong item in the same condition that arrived within 14 days of the day that you received it.

If you receive a faulty or damaged item, reach out to Myprotein customer service so that they can help you with returning or fixing the item.

How To Return Myprotein Items?

Returning a Myprotein product is very simple, even if it seems a touch confusing. To begin, you will need to access the webpage with your Myprotein account. From here, you will follow the following steps to begin the return process.

• Go to the “Order History” button and select it to open a list of your previous orders from Myprotein.
• Select the order you would like to return or the order that has the item you want to return.
• If the item meets the basic criteria for returns, there will be a “return” button. Click the button.
• The web page will prompt you to complete the return process!

Can You Return an Online Purchase to the Store?

No, you cannot return Myprotein products to the store. This is because there are no stores that are currently individually selling Myprotein products.

How Strict is the Myprotein Return Policy?

The MyproteinReturn policy is very strict. It indicates very clearly that all returns must be made within 14 days of receiving the items. Additionally, there are no exchange policies currently listed by the Myprotein company.

14 days is a very quick turnaround time for a return policy, so it makes everything a bit more strict. Additionally, the company requires that customers get a return authorization number from the company to return their goods, which can sometimes indicate a stricter return policy.

Myprotein Exchange Policy

Myprotein does not have an exchange policy currently listed by the company. Currently, there is only a return policy.

Myprotein Refund Policy

The Myprotein return policy states that eligible items will receive a full refund as well as a refund of the delivery cost for the original delivery. Return shipping falls to the customer. The refund will be paid in full to the original payment method that the items were purchased on, to begin with.

The refund typically shows up 7 business days to 30 days after the refund is initiated.

Does Myprotein Take Returns Without a Receipt?

The current return policy does not indicate whether the items must be returned with a receipt or without a receipt. Most return policies will require a receipt, packing slip, or voice with the return as proof of purchase.

Does Myprotein Accept Returns After 30 Days?

No, Myprotein does not accept returns after 30 days. The return policy is very clear and says that returns will only be accepted up to 14 days after the items are received by the customer.

What Items Cannot be Returned to Myprotein?

The items that cannot be returned to Myprotein are face masks and underwear. This is due to hygiene reasons and to keep everybody safe and healthy. All other items are available to be returned as long as they are in the original condition they were purchased in, unopened, unused, and undamaged.

FAQs

Does Myprotein Give Full Refunds?

Yes, Myprotein gives full refunds to eligible customers returning products that are unopened, unused, and undamaged. Refunds are only given to customers returning products that are acceptable for returns.

Can I Return Myprotein Products After Use?

No, the company will not accept returns of used products.

How Long do Myprotein Refunds Take?

Refunds from Myprotein can take anywhere from seven business days to 30 days. Usually, this depends on the season as businesses can become overwhelmed during the holiday season resulting in longer wait times.

Conclusion

Overall, Myprotein has a strict return policy that does not allow for any wiggle room. If you are planning to make a return to this company, make sure that you do it on time and that your items are in perfect condition so that you can get your full refund including your delivery costs.

Other Brands’ Policies

HomeGoods	Lids	River Island
LOFT	Dillards	Adidas
Debenhams	Last Minute	Emma Mattress

 

Debenhams is a department store chain that is popular in the United Kingdom. These department stores sell clothing and accessories for men and women.

Sometimes you buy clothes at the moment and realize you don’t have anywhere to wear them to, or the clothes don’t fit right. In these situations, you will need to return your clothes to Debenhams.

Debenhams’ return policy is easy to navigate for customers. As long as the products you purchased meet Debenhams’ return guidelines; you can return or replace your items.

What is the Debenhams Return Policy?

Debenhams’ return policy allows you to return undamaged goods within 28 days of in-store and online purchase. Items returned in their original condition within the 28 days are eligible for Debenhams’ return policy.

Piercings and face masks are ineligible for a refund even within the guidelines due to hygiene issues. Refunds are issued at the employee’s discretion.

Refunds for items that don’t fit right or that you no longer want are granted as long as they comply with Debenhams’ return policy requirements.

Return Timeline	28 days
Return Method	In-store or online
Exchange Period	No exchange policy
Exchange Method	No exchange policy
Refund Period	28 days
Refund Method	Original payment method

How to Return a Debenhams item?

Returning an item to Debenhams is easy for customers to navigate.

• For online purchases, contact customer service online.
• Take your products to the store where you initially purchased them for in-store purchases.
• Online orders will receive a shipping return label
• Online orders must be repackaged securely before shipment.
• You must pay for the return shipment. Your shipping is not included in your return.
• After the facility receives your return, your refund will be issued to your original payment method.

Neglecting to properly secure the items in your return package can result in your refund being denied. Debenhams only accepts returns for products in their original condition, which means items damaged in shipping are no longer in original condition.

Once your return is received, Debenhams will send you an email confirmation. If your refund is denied, you will also receive an email notifying you of this.

Debenhams will not cover the shipping cost of rejected returns. Therefore, ensure you follow all of Debenhams’ return guidelines before returning your product.

Can You Return an Online Purchase to Debenhams?

Yes, you can return an online purchase to Debenhams. However, items purchased online must be returned online. You cannot return online purchases in-store.

You also cannot return in-store purchases online. Instead, you must return items to the store or website you originally purchased from.

How Strict is the Debenhams Return Policy?

Debenhams’ return policy is not super strict, but it isn’t highly lenient. You have 28 days to determine if you like your product or want to return it. Washed or damaged clothing items are not eligible for Debenhams’ return policy.

If you return items to Debenhams, they must be in their original condition. Any tampering like washing or extended wear of products will be rejected for the return policy.

Debenhams Exchange Policy

Debenhams does not have an active exchange policy in place. All return items are subject to the refund policy instead of an exchange policy. You cannot return any Debenhams merchandise for equal or lower value items. Instead, your money will be issued to your original payment method.

Debenhams Refund Policy

Debenhams will issue refunds for returns that comply with Debenhams’ return policy. Debenhams will refund the total amount to your original payment method. Debenhams will not issue cash refunds for returned products.

Does Debenhams Take Returns Without a Receipt?

No, for both online and in-store purchases, you must have a receipt for your purchase to process your Debenham’s return. Without a receipt, Debenhams cannot issue a return because they don’t have enough information on the date of purchase or information to verify you made the purchase.

The store or website must ensure that you purchased your product within the return policy guideline. Without proof of purchase, like a receipt, they cannot verify your purchase.

Does Debenhams Accept Returns After 30 Days?

No, Debenhams will not accept any returns after the 28-day grace period. Any items you attempt to return 28 days after purchase will be rejected.

What Items Cannot be Returned to Debenhams?

Here are several products Debenhams will not accept as a return. Hygiene is a significant reason why some items are ineligible for returns. The items that won’t be accepted for a return at Debenhams are below.

• Piercing jewelry
• Face masks
• Makeup
• Undergarments
• Swimwear

FAQ

Does Debenhams give full refunds?

Yes, Debenhams issues full refunds to returned items. The only stipulation is that customers returning products online must pay for their return shipping.

Can I return Debenhams product after use?

No, if you wore the clothing out and about and it is detected, your return will be denied. You cannot return clothing items worn longer than the initial try-on. Washed clothing items will also be rejected for a return because the products must be in their original condition.

How long do Debenhams refunds take?

It can take up to 14 days for your Debenhams refund to be fully processed. If after 14 days you don’t notice your refund in your bank account, you need to contact customer service. Check your email for confirmation that your refund is approved.

Conclusion

Debenhams has a straightforward return policy that is easy for customers to navigate. Where you purchased your product will affect how you return your product.

You cannot return any products that extend past the 28-day grace period that Debenhams offers. Any returns after 29 days of purchase will automatically be rejected.

Products with hygiene issues like piercings and linger are also ineligible for Debenham’s return policy. Upon purchase, most products will state if they are not eligible for a refund.

To return any items to Debenhams, the products must be in their original condition. After the clothing is worn or washed, it will be ineligible for a refund. You can try the clothing on, but anything more than that won’t be refunded.

Other Brands’ Policies

HomeGoods	Lids	River Island
LOFT	Bass Pro Shop	Adidas
Old Navy	Last Minute	Emma Mattress

Sweaty Betty is a very popular activewear brand with clothing designed to empower and flatter women. They offer high-quality products such as workout leggings that are made with fabric that features four-way stretch and moisture wicking technology.

Their leggings are also designed to sculpt the wearer’s body and the fabric is not see-through, which makes them very popular among active women who want clothing that is comfortable and high-quality. 

But even with all of the great things about Sweaty Betty’s products, sometimes a customer needs to return an item or two. Luckily, Sweaty Betty has a great return policy!

What is Sweaty Betty’s Return Policy?

Sweaty Betty has a very basic and easy-to-understand return policy. Sweaty Betty will accept items for return within 45 days of the product’s delivery date.

Return Deadline	45 Days
Return Method	Mail-In
Exchange Period	45 Days
Exchange Method	Mail-In
Refund Period	Within 5 Business Days
Refund Method	Original Payment Method

Sweaty Betty will not accept all items. There are certain requirements that the returning items must meet, including the condition that they are in. All items a customer is returning must be in perfect condition with absolutely no signs of wear.

Any items that are shipped back to Sweaty Betty and found to be worn, damaged, or imperfect will not get the customer a refund.

Another requirement for returns is the inclusion of proof of purchase with the shipment and the returns form. The returns form is a mandatory form for the return to be processed once the item is received by Sweaty Betty. Returns cannot be processed without the return form, so make sure to fill it out properly and ship it with the returned items.

Sweaty Betty offers free return postage on all orders returned within the United States, but the company recommends that you maintain the proof of postage for your records.

Once Sweaty Betty receives your returned item and accepts the return, you will receive your full refund within 5 business days. It is important to note that it is 5 business days from when Sweaty Betty gets the returned item, not 5 business days from the return shipment.

Lastly, Sweaty Betty has merchandise sold at independent retailers with their prices and return policies. Items purchased online from Sweaty Betty cannot be returned at a retailer that carries their merchandise. Sweaty Betty products purchased at an independent retailer cannot be returned to Sweaty Betty via mail.

How To Return Sweaty Betty Items?

Returns to Sweaty Betty are all conducted online unless the merchandise was purchased at an independent retailer which has its return policies. To conduct a return for Sweaty Betty, follow the instructions below.

• Fill out the return form that came with the original order. This is very important. You can get a new return form from the Sweaty Betty website to print and fill out.
• Navigate to the “Online Returns Portal” on the Sweaty Betty website and register your return.
• Select a USPS drop-off point.
• Download the pre-paid shipping label or the mobile QR code, which does not require a printer.
• Package up the items along with the return form and proof of purchase and ensure the package is sealed.
• Bring the package to the USPS drop-off point and complete the shipping process.

Make sure that you ship the returns within 45 days of the item’s arrival so that the return is accepted.

Can You Return an Online Purchase in Store?

No, you cannot return an online purchase in-store because Sweaty Betty currently does not have any stores. Sweaty Betty products that were purchased at an independent retailer must be returned to that retailer according to their return policy and cannot be sent to Sweaty Betty.

Products purchased from the Sweaty Betty website cannot be returned at independent retailers either.

How Strict is the Sweaty Betty Return Policy?

The Sweaty Betty return policy is not that strict. They give their customers 45 days to decide whether they want to keep or return the items, which is plenty of time to make a choice.

Their requirements for the condition of returned items are completely reasonable, they provide pre-paid shipping labels and easy return directions that can be completed online by the customer.

Overall, Sweaty Betty has a very average return policy that does not limit or restrict its customers in any way.

Sweaty Betty Exchange Policy

Sweaty Betty has an exchange policy for products that were given as a gift, as long as the gift came with a gift receipt. Customers can exchange the gift within 45 days for another item of equal or lesser value or a Sweaty Betty gift card.

To make an exchange, customers have to get in touch with Sweaty Betty’s customer care representatives to complete the process.

Sweaty Betty Refund Policy

Sweaty Betty will give customers returning items a full refund if the products are returned in perfect condition within 45 days of delivery. The refund will go to the original payment method within 5 business days.

Does Sweaty Betty Take Returns Without a Receipt?

No, Sweaty Betty’s return policy clearly states that proof of purchase must be included in the return, otherwise they will not process the return and the customer will not get a refund.

Does Sweaty Betty Accept Returns After 30 Days?

Yes, Sweaty Betty accepts returns up to 45 days after the items were delivered to the customer. They do not accept returns or exchanges after 45 days.

What Items Cannot be Returned to Sweaty Betty?

Any items that are not in perfect condition will not be accepted as returns and the customer will not receive a refund.

FAQs

Does Sweaty Betty Give Full Refunds?

Yes, Sweaty Betty gives all eligible returns a full refund as well as complimentary pre-paid shipping.

Can I Return Sweaty Betty products After Wear/Use?

Sweaty Betty does not accept any products that are not in perfect condition, so if the product has been used or worn and is not in perfect condition, they will not accept it.

How Long Do Sweaty Betty Refunds Take?

The refund will be processed and returned to the original payment method 5 business days after the return is received by Sweaty Betty.

Conclusion

In general, Sweaty Betty has an average return policy with limited exceptions or requirements. As long as the items are perfect and returned in 45 days, you will get your refund!

Other Brands’ Policies

HomeGoods	Lids	River Island
LOFT	Bass Pro Shop	Adidas
Old Navy	Last Minute	Emma Mattress

 

Emma Mattress is, you guessed, a mattress company that provides mattresses shipped directly to their customer’s doors. They also sell a variety of mattress and bed-related products like mattress protectors, foam pillows, and more.

Emma Mattress products are well-loved and have great reviews all over the internet, yet despite their popularity, some customers want to return their Emma Mattress products.

Luckily, the Emma Mattress return policy and return process are made to be super simple and easy to take care of. There are specific requirements and limitations on returns to Emma Mattress, so understanding the return policy is crucial.

What is Emma Mattress’ Return Policy?

Emma Mattress has a return policy that is simple and clear. It begins with a 100-night free trial. The free trial is risk-free and allows customers to try out the Emma mattress for 100 days with a refund guarantee if the customer does not like the mattress.

Return Deadline	100 Days
Return Method	Pick Up
Exchange Period	No Exchange Policy
Exchange Method	No Exchange Policy
Refund Period	Up To 2 Weeks
Refund Method	Original Payment Method

Essentially, Emma Mattress guarantees full refunds if the mattress or product is returned within 100 days. During those 100 days, the customer is permitted to use, sleep on and otherwise enjoy the Emma Mattress.

Emma Mattress’ return policy states that a customer service representative will help take care of everything during the return process. The customer service team for Emma Mattress is very thorough and professional. Emma Mattress customers wishing to return a product can get in touch with the customer service team at support@emma-mattress.com

Emma Mattress’ return policy is very simplistic and ends here. Most of the return work is done by the customer service representative assigned to your case. Beyond the risk-free 100-night trial ending in a refund, if the customer returns the mattress, there is not much more to the return policy.

It is important to note that Emma Mattress will not accept mattresses that have been stained or severely damaged as returns and customers will not get a refund for mattresses of that kind. In addition, Emma Mattress will not accept mattresses that show signs of use beyond normal wear and tear.

During the 100-night trial, keep the mattress safe and protected so that you can get a full refund if you choose to return the mattress.

How To Return an Emma Mattress Product?

Returning an Emma mattress or a product from a mattress is incredibly simple. Because the mattresses are delivered to the customer’s door through the mail, the mattresses are shrink wrapped to make them smaller so that they can fit in the box.

However, Emma Mattress knows that their customers cannot shrink wrap a mattress to ship back to them. To make sure that all of their customers can get refunds and return their mattresses if they want, Emma Mattress will arrange a pickup time for the mattress to be picked up and taken out of your home at no cost to you.

To begin the return process for Emma Mattress, you must first reach out to customer service. You can e-mail or call the customer service team from a mattress. That is the only step to getting your mattress returned and a refund administered.

Can You Return an Online Purchase to a Store?

You cannot return an Emma Mattress product to a store. Emma Mattress currently does not have any stores where customers can go to purchase and return products. All returns must be done pick-up style and arranged through the Emma Mattress customer service department.

How Strict is the Emma Mattress Return Policy?

Emma mattress has a very lenient return policy. They allow their customers to use their products for 100 days. Within those 100 days, if a customer decides they do not like the product, they can have it picked up and returned to Emma Mattress at no cost to them and get a full refund.

This is a fairly standard return policy for a mattress company that ships mattresses. However, this is a very rare return policy for other types of businesses that typically have return deadlines of 30 or 45 days.

Emma Mattress Exchange Policy

Emma Mattress does not currently have an exchange policy for any of its products.

Emma Mattress Refund Policy

Emma Mattress’ refund policy states that the refund for eligible products that have completed the return process will show up on the original payment method within a week.

Emma Mattress also states that they will not pick up or refund mattresses that are stained or damaged from customers who wish to return them after use.

Does Emma Mattress Take Returns Without Proof of Purchase?

Emma Mattress will require proof of purchase if you wish to return an item. Customer service will ask to see a packing slip, electronic receipt, or an invoice that indicates you are the customer.

Does Emma Mattress Accept Returns After 30 Days?

Yes, Emma Mattress accepts returns up to 100 days after purchase and will give a refund to products in the 100-might free trial.

What Items Cannot be Returned to Emma Mattress?

Items that cannot be returned to Emma Mattress are products and mattresses that have been stained, damaged, or show signs of use beyond normal wear and tear. Items that have passed the return deadline cannot be returned either.

FAQs

Does Emma Mattress Give Full Refunds?

Yes, Emma Mattress gives full refunds to eligible products, such as mattresses with a 100-night free trial that are returned within 100 days of purchase.

Can I Return Emma Mattress Products After Use?

Yes, if the product is under a 100-day free trial, you can return the product within 100 days to get a full refund and use it during those 100 days.

How Long do Emma Mattress Refunds Take?

Emma Mattress’s refunds take approximately a week to process.

Conclusion

Overall, Emma Mattress has a standard return policy for a mattress company. It is simple, to the point, and most of the return business is carried out one-on-one with a customer service representative who guides the customer through every step of the process, ensuring everything goes well.

Other Brands’ Policies

HomeGoods	Lids	River Island
LOFT	Bass Pro Shop	Adidas
Old Navy	Toys R Us	Oakley

When the day has been ruff, get your little guy some nutritious and delicious food to take a bit of the edge off. 

For pet food and pet-related necessities, look no further than Chewy, the American pet-related product website! Here you can purchase great quality pet food, medications, and other pet-related products. 

While the lack of store locations and inability to exchange products make the return process a little bit more cumbersome than other pet-related retailers, the 100% unconditional satisfaction guarantee makes up for it.  

What Is Chewy’s Return Policy?

Chewy products can be returned up to, and including, 365 days after the original purchase date. Returned items should be unused or expired, and in the original packaging. You cannot return prescription medications. There are no exchanges allowed at Chewy, returns are refund only. 

Return Period	365 Days
Return Method	Online or in store
Exchange Period	365 Days
Exchange Method	Online or in store
Refund Period	7-10 Working Days
Refund Method	Original method of payment

How to Return a Chewy Item

Chewy items can be returned using one of three methods. You can use the live messaging platform, the regular website, or the Customer Service phone line to return your item or items. You cannot return an item for an exchange.

The Chewy Live Messaging Platform

This is the best option for returning your Chewy products. You can interact with a Customer Service Agent while accessing and using the virtual platform. You get the best of both worlds. 

First, go to the Chewy website. Click the Chat Now section at the bottom of the page or the 24/7 Chat button at the top of the screen. You will need to enter your name and email associated with purchases to access the chat feature. 

After entering the chat, you will need to disclose to the Customer Service Agent that you would like to return your item or items. You will need to let them know why you are returning the item or items in questions. 

Finally, you will have to follow the purchase-specific instructions provided by the Customer Service Agent. These will be tailored to your particular issues and purchases. 

The Chewy Website 

A second option for returning an item or items purchased at Chewy is to directly use the website. 

You will want to click on the Message Us tab on the Chewy website. You will have to enter the appropriate information. Be sure to fill out every applicable field to proceed.

After you have input your information, you will want to open the drop-down menu when it appears on screen. You may have to click a banner to view the drop-down menu. You will need to select the Issue With Order or Product option to proceed with your return. 

Once you have chosen the option Issue With Order or Product you will be able to choose from the listed issues. Click the issue that best fits your reason for returning the product. 

Next, fill out all the pertinent information regarding why exactly you are returning the item or items to Chewy. 

For the rest of the process, follow all instructions on screen and input the appropriate information in all fields as honestly as possible. You will want to fill everything out to the best of your ability in order to make the return process as easy as possible. 

Chewy Phone Line Customer Service

This last option is a good option if you are not using a computer or a laptop and are on your mobile device. 

First, you will need to call the following number: 1-800-672-4399. Let the agent that answers the phone that you would like to return an item or items. Inform the agent of the reasons for your return.

Next, the agent will give you a Merchandise Authorization Number. If the agent does not give you this number, ask for the number. It is important to have the Merchandise Authorization Number. 

Finally, follow all instructions given by the Customer Service Agent. It may be helpful to write down the instructions or type them into your notes app to remember the steps. If possible, see if you can go through the steps with the Customer Service Agent on the phone to reduce the amount of confusion. 

Can You Return an Online Purchase to the Store? 

No. Unfortunately there are no store locations for Chewy. It is sold exclusively online. All returns are made through online methods. 

How Strict is the Chewy Return Policy? 

Chewy has a 100% Unconditional Satisfaction Guarantee on their products. It is not super strict with its return policy. You have a full year, 365 days, to return the items. No matter what the reason, as long as the product is unopened, unused, and in original condition it can be returned. 

Chewy Exchange Policy

There are no exchanges allowed with Chewy’s return policy. The only potential exchange is a prescription medication. A prescription medication has the possibility of being exchanged if the prescription medication is the wrong prescription or it is damaged. Only then may you be eligible for an exchange at the discretion of Chewy personnel. 

Chewy Refund Policy

Return your item or items using the return methods given to you by Chewy personnel. All refunds will be given to the original payment method. No cash refunds will be given. 

At the discretion of Chewy personnel, refunds may be given without return of the product. This is unusual and decided on a case-by-case basis. 

If prescription medications are incorrect or damaged upon arrival, you will have the possibility of a refund on the prescribed medication. This is also decided by Chewy personnel on a case-by-case basis. 

See Also: Chewy Price Match

Does Chewy Accept Returns Without a Receipt? 

All purchases are made online, so receipts are always available. You can look through your order history for details on a purchase or look for an email confirmation with the receipt. If you can’t find it, chat or call Customer Service. They will be able to find your receipt. 

Does Chewy Accept Returns After 30 Days?

Yes! The return policy for Chewy allows up to a year, or 365 days, to be returned. 

What Items Cannot be Returned to Chewy?

Usually, prescription medications cannot be returned to chewy. See the exceptions mentioned under the Exchange Policy and Refund Policy. 

Opened products, used items, or items not in original condition cannot be returned. 

FAQs

Does Chewy Give Full Refunds?

Yes Chewy will give a full refund to the original payment method, assuming the product meets the Chewy’s return criteria. 

Can I return a Chewy product after use?

No the 100% Unconditional Satisfaction Guarantee does not apply to items that have been opened or used. 

How long do Chewy refunds take?

Allow up to 10 business days for the refunded amount to show up in the appropriate account. 

Conclusion

Chewy can be a great source of pet food, pet medications, and other pet-related necessities! However, you cannot exchange any products with Chewy and Chewy does not have any physical stores to return items. This puts a slight strain on the return policy. 

Even with the slight difficulties in returning Chewy products, the return process is not all bad. Chewy gives you 365 days to return your items and they have a 100% Unconditional Satisfaction Guarantee on unopened and unused items, in original condition. 

For excellent pet resources, shop Chewy! Just put a bit more thought into what you are purchasing and the possibility of a return.

Other Brands’ Policies

HomeGoods	Lids	Petsmart
LOFT	Bass Pro Shop	Adidas
Old Navy	Toys R Us	Oakley

For young, trendy styles visit your local Old Navy! Yes, we are aware of the massive contradiction, but Old Navy is full of youthful looks. 

Old Navy is an American owned company, owned by Gap Inc., who provides trendy clothing and accessories. It is related to the companies of GAP, Banana Republic, and Athleta. The recent changes of Old Navy’s return policy has made it a bit more rigid, but overall the return policy is a good return policy for clothing and accessories. 

What Is Old Navy’s Return Policy? 

Old Navy offers online and in-person returns for refunds and exchanges. The returns are free when processed in-store and for some online returns, with limitations. Items must be returned within 30 days of the original purchase date or shipping date. Some online purchases are mail only for the return process. 

Return timeline	30 days
Return method	Mail, in-store
Exchange period	30 days
Exchange method	In-store or by mail
Refund period	7-10 business days
Refund method	Original payment method

How to Return an Old Navy Item

Items may be returned to Old Navy via mail, for online purchases, or in-store. Online purchases can be returned via mail or in-store. In-store purchases can only be returned in-store. 

For returning online purchases, via mail, follow the instructions below. Some purchases are mail-only, so be sure to read all fine print or instructions for the item or items.

Online Returns

First, you must use a mobile device or desktop to go to the Old Navy website. On the website you will need to go to the section regarding Returns and Exchanges. 

Once on the Returns and Exchanges page of the Old Navy Website, click on the link for the interactive process. Use the interactive process to create a prepaid UPS or USPS return label and a packing slip. There is no printer necessary for these steps. Follow all prompts and requirements for the interactive process. 

Next, you will want to pack the item or items that you wish to return. You must pack in the original packaging and pack safely. Ensure that no items will fall out or go missing during transit. Pack the item or items with the packing slip created in the previous process.

After you have completed packing the item or items, and the packing slip, secure the return label to the package. Make sure it is visible to all carriers so there is no confusion and a reduction in delays or the package getting lost. 

Lastly, you will need to ship the package. Bring the package to the nearest, most convenient UPS or USPS location. Which carrier you use will be determined by the interactive process mentioned above. Follow the instructions listed on the return label. 

As an important note: You may also simply mail the product without the prepaid label to the address on the Returns and Exchanges portion of the website. However, you will need to pay for shipping yourself. 

In-Person Returns

Online purchases can be returned in-store as well. In-store purchases must be returned in-store. Follow these instructions for in-store returns.

First, use the store locator or a search engine to find the nearest or most convenient Old Navy location. Go to the location and locate the customer service desk or a cash register. If you cannot find either, ask the nearest staff member.

Once you have reached the customer service desk or cash register, disclose to the Old Navy staff member that you would like to return your item or items. Also disclose if you are looking for an exchange or a return. 

Finally, present your proof of purchase. Your proof of purchase can be either the receipt or the original credit card used for the purchase, if made by credit card. After your proof of purchase has been approved you may be eligible for a refund or exchange.

Can You Return an Online Purchase In-Store?

Yes! You can certainly return an online purchase in-store. It is free to return online purchases in or with the prepaid label, so it is up to you which is the most convenient for you. 

How Strict Is the Old Navy Return Policy?

The Old Navy return policy was made a bit stricter on May 1st, 2022. Any purchase made on or after May 1st must be returned within 30 days from the date of original purchase or shipping date. Any purchase made before, can be returned up to 45 days after. 

However, the Old Navy return policy is more relaxed when it comes to proof of purchase. You don’t always need a receipt to prove that you purchased what you will be returning. If you paid by card, you just need to bring the original card used for the purchase. 

Old Navy Exchange Policy

The Old Navy exchange policy requires that the item be returned. With your exchange you can receive a new size, color, or style of the original product. You can receive exchanges for online or in-store purchases. For online exchanges, contact the customer service team. 

Old Navy Refund Policy

For a full refund, you must return the item properly. Upon receiving the item, you may be eligible for a full refund. Your item, or items, must be in the original packaging. Certain items, like swimwear and sunglasses, must have tags and hygiene measures in place. 

Refunds will be given in the form of the original payment method. 

Does Old Navy Accept Returns Without a Receipt? 

Yes! You may return items with the original receipt, confirmation email, or the original card used to purchase what you are returning. 

Does Old Navy Accept Returns After 30 Days?

Yes, for now. Old Navy accepts returns after 30 days ONLY if the product was purchased before May 1st, 2022. 

What Items Cannot Be Returned to Old Navy?

Swimwear and sunglasses without hygienic liners or tags cannot be returned. Items that are marked as Final Sale cannot be returned. 

FAQs

Does Old Navy give full refunds?

Yes! Online returns are free as well, if you use the prepaid label or return in-store. 

Can I return an Old Navy product after use?

Theoretically, yes. It must be in original condition and with original packaging. 

How long do Old Navy Refund take?

Please allow up to 10 business days for refunds to process and arrive in your account. 

Conclusion

For a trendy store, Old Navy certainly has a trendy return policy. While it does have the 30-day period for returns, and is rigid in this new policy, you are able to use other methods than just the receipt for proof of purchase. With this flexibility you don’t have to worry about keeping the receipt in a safe place if you paid by card. 

Shop Old Navy today!

Other Brands’ Policies

HomeGoods	Lids	River Island
LOFT	Bass Pro Shop	Adidas
Old Navy	Toys R Us	Oakley

For a company that is just as competitive with its return policy as it is with its athletic products, check out Oakley Inc.! 

Oakley is a company that produces sports related accessories. From sunglasses and visors to snowboard goggles and sneakers, this California company is a go-to for many in the sports world. The return authorization of Oakley is a great addition to the return policy, putting Oakley at the top of the list for sports enthusiasts in terms of its return policy. 

What is Oakley’s Return Policy? 

Oakley’s return policy requires that the item be returned within 30 days of purchase, or 45 days if the Return Authorization is generated. It can be returned in-store or online. Custom items and orders are not available for return. Items must be in good condition. Items may also be repaired upon return. 

Return timeline	30 days
Return method	Mail, in-store
Exchange period	30 days
Exchange method	In-store or by mail
Refund period	7-10 business days
Refund method	Original payment method

How to Return an Oakley Product

Oakley products may be returned online or in-store. However, they may only be returned if purchased from the Oakley website itself or from an authorized Oakley store.

Products purchased from other retailers with the Oakley brand will not be accepted for returns at Oakley. You must find the return policy for the outside retailer to return the item. 

Online Returns

For online returns, follow the steps laid out below.

First, as soon as possible after purchase, you will want to generate the Return Authorization. The Return Authorization allows returns to be made up to 45 days after the generation of the Return Authorization. 

Next, you will want to go to the Oakley website. This will be where you purchased the product. 

Once you have found the product that you have purchased you will want to click on a drop-down menu for return options. The menu will offer UPS Options. This will allow you to return the purchase in-store or through other means.

After you have opened the drop-down menu you will want to select either the Store Drop-Off option to return the item in store, or the UPS Pick-Up option to return the item without traveling to an authorized Oakley retailer. 

Once you have picked a return option you will want to pack the items in the original packaging. You will want to package them safely to ensure the best return process possible. You will also want to add all tags and other identifying features or purchasing sources that accompanied the item.

After properly packaging the item or items to be returned you will need to create a list of the items that are being returned. It is best to also include information as to why the items are being returned. This can help Oakley better process your request. 

Upon properly packaging the box, await the arrival of your UPS driver. Hand the box or package off to the UPS personnel. 

You will then receive an email confirmation. Keep this email for reference, and DO NOT DELETE THE EMAIL CONFIRMATION. 

In-Store Returns 

For in-store returns, follow the process outlined below. 

First, use the store locator or a search engine to find the nearest retailer. There are retailers in 48 of the 50 states in the United States of America. 

Next, repackage the item in its packaging if possible. Keep all tags and original packaging. 

Bring the item, its packaging, and proof of purchase to the store. Please keep your receipt on your phone if it was in email form or a hard copy if it was in printed form. 

Upon arrival, find the nearest cashier or customer service desk. If you cannot find either, please ask an Oakley staff member for assistance. They will be able to direct you to the appropriate location. 

At the cash register provide the proof of payment and the item to be returned. Disclose if you would like to exchange the item or if you would like a refund for the price of the item. 

Can You Return an Online Purchase to the Store?

Yes! You can return any item that you purchased directly from the Oakley website to any Oakley store. You will want to follow the above instructions for In-Store returns to properly return your item. Bring a printed or digital copy of your email receipt and show the appropriate personnel. 

How Strict is the Oakley Return Policy?

The Oakley return policy is strict in that it will ONLY accept returns from purchases made through the Oakley Inc. website or an Oakley Inc. physical store. You may not return Oakley items purchased at an additional retailer that sells Oakley Products. 

It is also strict in the 30 day rule. You must return the item within 30 days or within 45 days after the Return Authorization has been generated. 

Oakley Exchange Policy

For Oakley products, only products in good condition and the original form can be exchanged. 

The Oakley exchange policy also designates the 30 day or 45 day time limit on returns for exchange. Again, for the 45 day window you will need to generate the Return Authorization. 

Oakley products may only be exchanged once. The products have a one time use policy for exchanges. 

Oakley Refund Policy

The Oakley refund policy only takes place after a verified return of purchase. If you dropped it off in-store this may be quicker than an online return. For an online return, be sure to call and verify the return of your purchased item. 

The entire refund procedure can take up to 15 days to go through. Once you have verified the return of purchase and the refund has been approved, please allow 5 business days for the amount to show up in an account if purchased with a debit or credit card. 

Only the original price of the purchased item will be refunded. There will be no refund of shipping costs applicable to the return of the purchased item. 

Does Oakley Accept Returns Without a Receipt? 

No. You will need the receipt to prove that you have purchased the item that you are returning. The receipt may be printed or shown via email, but the original receipt must be provided to properly return the item. 

Does Oakley Accept Returns After 30 Days? 

Yes! Oakley accepts returns up to 45 days after the generation of Refund Authorization. This can be done online or by calling the company’s phone number. Without the generation of Refund Authorization, you can only return the item up to 30 days after the purchase of said item. 

If you purchased multiple items on different dates and wish to return the items together, be sure to return the items before the 30 day or 45 day limit of the earliest purchased item to achieve success. 

What Items Cannot Be Returned to Oakley

Items that have not been purchased through an authorized Oakley store cannot be returned. It must have been purchased through the Oakley store’s online website or a physical Oakley store to be returned.

Items not in good or original condition cannot be returned. Items more than 30 days after purchase without Refund Authorization generated or 45 days after the generation of Refund Authorization will not be accepted. 

FAQs

Does Oakley Give Full Refunds?

Yes. Oakley will give a full refund upon return of a properly packaged item after all of the proper requirements have been fulfilled.

Can I Return an Oakley Product After Use?

Yes, you may return an item after use. It must fulfill all the requirements and be in good condition. 

How Long Do Oakley Refunds Take?

Oakley refunds can take up to 15 days to complete. Once payment has been verified, leave 5 business days for the amount to arrive in the proper account. 

Conclusion

Oakley has great products and a great return policy. The addition of the return Authorization allows additional days to pass before the product must be returned. It is a wonderful addition to their return policy. You may exchange your products or receive a full refund. 

Happy shopping! 

Other Brands’ Policies

HomeGoods	Lids	River Island
LOFT	Bass Pro Shop	Adidas
Joann	Toys R Us	Harvey Norman

What do hipster apartments and trendy women’s clothing have in common? LOFTs! 

For trendy women’s clothing at a rate that can’t be beat, try LOFT, the affordable department store. For even better deals, try LOFT outlet stores! The wide variety of accepted returns, as per LOFT’s return policy, make it as easy as possible to return your purchase. 

What is LOFT’s return policy? 

Loft return policy allows customers to return items within 30 days, although exceptions are made beyond the 30 days. Items purchased from LOFT can be returned in-store or by mail. You may return unwashed and unworn items with or without the receipt, although it is beneficial to return with the receipt.

You may return for a refund online or in-person, but exchanges must be done in-store. 

Return timeline	30 days
Return method	Mail, in-store
Exchange period	30 days
Exchange method	In-store or by mail
Refund period	7-10 business days
Refund method	Original payment method

How to Return a LOFT Item

You may return LOFT items through mail or in-person at a LOFT location. It is important to note that items purchased at LOFT stores must be returned to LOFT stores. Items purchased at LOFT outlet stores must be returned to LOFT outlet stores. Online items must be returned at a LOFT store, not a LOFT outlet store. 

Online Returns

For items that are returned by mail, you have 2 options. You may use the prepaid shipping label for your LOFT items, or you may mail it on your own. Mailing your item or items with the prepaid label are only to be shipped using the USPS – United States Postal Service. Items for exchange may not be mailed. 

Follow the instructions specified below for each option accordingly. 

Mailing with Prepaid Shipping Label

In order to obtain your prepaid label, go to the LOFT website and search for the Customer Service page. There will be a section on the LOFT return policy. There will also be a link to start your return process. Click on the link.

After you have clicked on the link it will take you to a page where you must enter some information. Enter the order number for the purchase and the email associated with the purchase. 

Once you have input your information you will need to print your return label and make sure that you have printed out your invoice return. 

Next, pack your items and include the printed return invoice. You must ensure that the items are in original condition. They must not have any marks that would indicate wear or tear. 

Following the packing of the item or items to be returned, close the package that you are mailing the item or items with. Secure the prepaid shipping label to the outside of the package. Make sure no other shipping labels are visible on the package. This will avoid confusion and confirm a smooth return process. 

Finally, drop the package at your most convenient USPS location. If you are using this method, $7.95 will be deducted from your return credit amount. 

Mailing Without Prepaid Label

First you will want to go to the Customer Service page of the LOFT website to print your return invoice. This will be found after you have submitted your order number and associated email address. 

Next, pack your items in their original condition. They should not have any wear or tear marks on them. Close your package and ensure that none of the items will fall out. 

After the item or items have been packaged properly, choose your carrier. Some examples of good carriers to choose are UPS and FedEx. You may still use the USPS even without the prepaid label, you are just not required to in this case. 

Mail to the following address: 

LOFT Online Store

1901 East State Road 240

Greencastle, IN 46135

Please note that this method may delay the return process by up to 3 weeks. 

In-Store Returns

For in-store returns use the store locator to find your most convenient store location. Bear in mind that LOFT store purchases are only allowed to be returned at LOFT stores. LOFT outlet store purchases must be returned at the associated LOFT outlet store. 

Locate the customer service desk or nearest cash register at the store’s location. Ask a staff member for assistance if you need help locating customer service or a cash register.

Disclose to the staff member at the appropriate location that you would like to return your purchase for a refund or an exchange. 

Provide your proof of purchase and photo ID where applicable. 

Can You Return an Online Purchase to the Store? 

Yes! In fact, it may be beneficial to return in-store. You won’t have $7.95 deducted from your return amount and you will not have to pay for your own shipping. 

How Strict is the LOFT Return Policy?

The LOFT return policy is not very strict. You may return items without a receipt and after the 30-day time window. There are no limits on when you must return the item by. It just must be in good, wearable condition to be potentially resold. 

LOFT Exchange Policy 

LOFT has a Quick Exchange Policy that is great if you need a different size or color. All you need to do is call the following number: 1-888-LOFT-444. You can only exchange in-store and within 30 days for an actual exchange. After the 30-day window you will only receive a store credit. 

LOFT Return Policy

In order to receive a refund on your purchase from LOFT you will need to return the item or items to the appropriate location. 

If you return the item or items within 30 days of purchase AND with the receipt, you will receive a full refund in the original payment method. 

If you return the item or items after 30 days or without a receipt, you will only receive a store credit for the current selling price. 

Does LOFT Accept Returns Without a Receipt? 

Yes! Loft does accept returns without a receipt; however, you will not receive a refund in the original payment method. You will just receive the store credit, as mentioned above.

Does LOFT Accept Returns After 30 Days?

Yes! Loft does accept returns after 30 days. There is no limit as to when you can return an item as long as it is unwashed and unworn. You will, however, not receive a full refund in the form of the original payment method. You will only receive a store credit, as mentioned above. 

What Items Cannot Be Returned to LOFT? 

Online purchases cannot be returned at Ann Taylor, Ann Taylor Factory, or LOFT outlet. 

Final sale merchandise cannot be returned. This is merchandise that ends in a .44, .77, or .88 for the original price. 

Items from the swimwear collection cannot be returned. Same goes for items in the maternity collection. 

FAQs

Does LOFT give full refunds?

Yes! Loft will give you a full refund if item or items are returned within 30 days and with the receipt. 

Can I Return a LOFT product after use?

No. Only unworn and unwashed items can be returned to LOFT stores or LOFT outlet stores. 

How long do LOFT refunds take?

Allow up to 3 weeks for the full refund process to take place. 

Final Thoughts

If you need to return a product, LOFT is one of the best commercial chains to do it at.  Items can be exchanged quickly with the Quick Exchange Policy.

LOFT provides full refunds on items returned within 30 days and with the receipt. Even without the receipt or after 30 days you will be able to return your items! Just for a store credit this time. 

LOFT offers a variety of ways to return your purchases for refund or exchange. If you want to shop at a company that cares about you even after your initial purchase, try LOFT today!

Other Brands’ Policies

HomeGoods	Bass Pro	River Island
Ralph Lauren	JB Hi-Fi	Target
Joann	Nordstrom	Harvey Norman

For quality home goods, look no further than your local HomeGoods stores! 

The furnishing chain of HomeGoods provides quality indoor and outdoor furnishings for all occasions. From furniture and lighting to rugs and pillows HomeGoods has all of your home decor wishes at an affordable price. What could be better than that? Perhaps their return policy?

The mix of fraud prevention tactics and the reasonable nature of the return measures make the HomeGoods return policy just as good as the goods they provide. 

What is HomeGoods Return Policy? 

You may return items to HomeGoods either in-store or online, via mail. Purchases made in-store are available for an exchange or refund. Online purchases are refund only. You must return the in-store purchase within 30 days of original purchase date and online purchases must be received within 40 days of the original purchase date.

HomeGoods retains all rights to deny or refuse any return. 

Return timeline	30 days
Return method	Mail, in-store
Exchange period	30 days
Exchange method	In-store or by mail
Refund period	10-14 business days
Refund method	Original payment method

How to Return a HomeGoods Item?

You may return an online purchased item either via mail or in-store. In-store purchases must be returned in store. 

Online Returns

Online purchases may be returned online via shipping. For shipping returns, follow the instructions below.

First, you must locate the return shipping label provided. It will be in the package with the item or items to be returned. You must fill out any and all applicable areas on the form truthfully, and to the best of your ability. 

Next, you must pack the item or items in any applicable original packaging. Ensure that it is packed well, and no items will go missing. You must include a copy of the receipt or confirmation email with the package. 

Finally, secure the return shipping label to the package and drop the package at the site designated on the return label. A return credit of $14.99 for shipping and handling will be deducted from your refund amount. Returns are only accepted if they are received less than 40 days from the original date of purchase. An additional 10 days are added to the return time to allow proper time to return the item or items purchased online. 

In-Store Returns

Any online order may be returned in-store and the $14.99 credit will not be deducted from your refund. 

To return a purchase in-store, follow the set of instructions below. 

First, search the nearest or most convenient store location. This can be done through a search engine or the store locator on the HomeGoods website. 

Once you arrive at the chosen store, you must locate the customer service desk or a cash register to process the return. If you cannot find either, ask the nearest store employee for assistance. They will be able to point you in the right direction. 

Upon reaching the customer service desk or the cash register, you will need to disclose that you would like to return your item for a refund or an exchange. Only items purchased in-store are eligible for an exchange. 

Finally, you must sign for the return. All returns in-store must be completed with a signature. If you do not have the register receipt, in-store purchases, or email confirmation, for online purchases, you must provide the following information: name, address, signature, and valid photo ID. 

Can You Return an Online Purchase to the Store?

Yes! In fact, it is recommended that you return the purchase in-store. You will not have the $14.99 credit deducted from your refunded amount. If at all possible, return the purchase in-store. 

How Strict is the HomeGoods Return Policy? 

The HomeGoods policy is reasonably strict to prevent fraudulent claims. Signatures are always required and without a receipt you will need to provide your name, address, signature, and a valid photo ID.

However, that being said, you are still able to return items past the 30-day return policy for in-store purchases. 

HomeGoods Exchange Policy

Online purchased goods are not eligible for exchanges. This is due to the rapid changing of products that are available. 

For items purchased in-store that you would like to exchange, you must first return the item and disclose to personnel that you would like to exchange the item. 

HomeGoods Refund Policy

You may receive a full refund for items returned within 30 days of the original purchase date of in-store purchases, with the appropriate register receipt. You will receive a refund in the form of the original payment method. With no receipt you will only receive a store credit. 

For cash refunds allow a 10-business day period for possible fraud detection. For debit and credit purchases allow the typical bank processing time. This may vary from bank to bank. Items purchased with PayPal will be refunded through a store credit. 

For mailed returns for refund, allow a 10-14 business day period for processing. 

Does HomeGoods Accept Returns Without a Receipt?

Yes! HomeGoods does accept returns without a receipt. You will just need to provide your name, address, a signature, and a valid form of photo ID. 

Does HomeGoods Accept Returns After 30 Days?

Yes! However, you will only receive a store credit for the refund. You will not receive payment in the form of the original payment method. 

What Items Cannot Be Returned to HomeGoods?

Items that have been worn, used, or are not in resalable condition cannot be returned to HomeGoods. 

FAQs

Does HomeGoods give full refunds?

Yes! If you meet all of the applicable requirements, HomeGoods will provide you with a full refund. 

Can I return a HomeGoods product after use?

No. Unfortunately, items that have been used are not eligible for return. 

How long do HomeGoods refunds take?

Please allow up to 10-14 business days for online refunds. Allow a 10-business day period for cash refunds to prevent and deter fraud. 

Allow a few days, depending on your bank, for credit and debit refunds for bank processing. Store credit will be refunded upon return. 

Conclusion

HomeGoods has a very good return policy. It prevents fraudulent claims and ensures that everyone stays safe during the return process. The only major difference with these anti-fraud methods is the additional 10-day period for cash refunds. Otherwise, the biggest change is the necessary signature for all returns. 

The rest of the return policy is very sensible and even allows returns on in-store purchases past the 30-day return period and without a receipt. 

Happy shopping at HomeGoods!

Other Brands’ Policies

New Look	Lids	River Island
Ralph Lauren	Bass Pro Shop Return Policy	Adidas Return Policy
Joann	Toys R Us	Harvey Norman

Once you go here once, you’re guaranteed to be… Hooked! 

As the go-to retailer for anything fishing, hunting, camping, and outdoor recreation-related activities, Bass Pro Shop has been providing customers with quality merchandise since 1972. 

With its iconic logo, Bass Pro Shops has become an incredibly successful business. The sensible return and refund policy of Bass Pro Shop makes up for the inability to exchange items.  

What is Bass Pro Shop’s Return Policy?

Items may be returned to Bass Pro Shop for a refund within 60 days of the original purchase date and with a valid proof of purchase. They may be returned online via mail or in-store. It doesn’t matter where the initial purchase was made, items may be returned to either Bass Pro Shop or Cabela’s.

After 60 days, you may still potentially be eligible for a return, it is just on an inspection basis. Bass Pro Shop retains all rights to deny or refuse a return. 

Return timeline	60 days
Return method	Mail, in-store
Exchange period	60 days
Exchange method	In-store only
Refund period	7-10 business days
Refund method	Original payment method

How to Return a Bass Pro Shop Item

Items may be returned online, via mail, or in-store. 

Online Returns

For online returns via mail, follow the below instructions. 

First, you must go to the Bass Pro Shop website on a desktop or mobile device. You must locate the Returns.

You can get to this page by scrolling to the bottom of the home page. At the bottom of the page there is a Help section. Within the Help section there is a Returns section. Click on the word Returns. Once you have clicked the word Return it will bring you to the Returns section of the website. 

Upon arriving at the Returns section of the website, you must follow the on-screen prompts for online purchases.

You must request a return label to ship the item or items being returned. It will require you to enter the order number and the associated email address. Click enter and follow the remaining prompts. 

The return label received may be printed at home or you can choose to receive a QR code that may be shown at FedEx or Walgreens, and they will print the label for you. 

Once you have the return label, package the item, or items, in its original packaging. Once the item or items have been packaged, secure the return slip to the package.

Bring your package to the most convenient carrier of your choice and ship the package. The appropriate shipping address is on the return slip. 

Keep an eye out for email confirmation regarding verification that the package was received. If you do not receive confirmation, call the Customer Service Team at Bass Pro Shop. 

In-Store Returns

For in-store returns, follow the below instructions. 

First, you must ensure that the item has not been altered in any way. Do a quick search for the most convenient Bass Pro Shop of Cabela’s location for you. You must bring the item or items to be returned, proof of purchase, and a photo ID to the store.

Upon arriving at the store, go to a customer service desk or a cash register. If you cannot find either, you may ask a staff member for assistance, and they will point you to the nearest location within the store. 

Once you have reached the customer service desk or the cash register, disclose to the staff member at the desk or register that you wish to return your purchase. Show proof of purchase and ID to properly return the item. 

Can You Return an Online Purchase In-Store?

Yes! You may return applicable purchases that you made online to a Bass Pro Shop or Cabela’s near you. Use a search engine to find the nearest, or most convenient, store location to you. Follow the instructions listed above for In-Person Returns. Be sure to bring original email confirmation, emailed receipt, or other proof of purchase.

How Strict is the Bass Pro Shop Return Policy?

The Bass Pro Shop return policy is very sensible and rather flexible. Yes, it is advised for best results to return your item within 60 days and with proof of purchase. However, it is still possible to return the items after 60 days and without a receipt. Without a receipt you will just be given a gift card balance for your return, if it is accepted. 

Bass Pro Shop Exchange Policy

Previously, Bass Pro Shop did have an exchange policy. That has recently changed. As of May 2022, there is no exchange policy at Bass Pro Shop. Items that would have been exchanged will receive a refund. 

Bass Pro Shop Refund Policy

To receive a full refund on your original purchase in the form of the original payment method, return the item within 60 days, with proof of purchase and a photo ID. 

After 60 days you may still receive a full refund, but that is entirely based on inspection of the product. If it passes the inspection completed by the store employee, you may be eligible for a refund. 

A refund of a gift card is made for purchases that meet all requirements other than the proof of purchase. Without a receipt you will not receive your refund in the original payment method. 

Does Bass Pro Shop Accept Returns Without a Receipt?

Yes! For an item or items without a receipt you may receive a refund in the form of a gift card. 

Does Bass Pro Shop Accept Returns After 30 Days? 

Yes! The official Bass Pro Shop return policy states that items may be returned up to, and including, 60 days past the date of the original purchase. After 60 days you still have the possibility of your return being accepted. It must pass an inspection completed by a Bass Pro Shop employee. 

What Items Cannot Be Returned to Bass Pro Shop?

Custom items cannot be returned to Bass Pro Shop, nor can any product with alterations or reconditioning. Any gasoline-fueled items that have been used, or show signs of gasoline, cannot be returned. Any firearms, ammunition, or related products may be returned for safety concerns. 

FAQs

Does Bass Pro Shop give full refunds?

Yes! If you meet the specified requirements for returns for refund, you will receive a full refund in the form of the original payment method. 

Can I Return a Bass Pro Shop product after use?

Certain items can be returned after use. However, they must be in original condition and must not be broken, altered, or reconditioned. Any marks of use or gasoline on a gasoline-fueled item will not be able to be returned. 

How long do Bass Pro Shop refunds take?

Refunds are processed upon return. As with any refund, allow a few days for the bank to approve the transaction for payments made by card. Cash will be immediately dispensed. 

Conclusion

Bass Pro Shop has a fairly sensible return policy for its customers despite its recent lack of an exchange policy. For returns, you are given 60 days.

This is more than enough time to return the item by mail or in-store. Returns are even allowed after this 60-day period and are even allowed without a proof of purchase. 

If you shop at Bass Pro Shop and are less than satisfied with your purchase, be sure to take advantage of the great refund policy! It’s a hook, line, and sinker!

Other Brands’ Policies

Adidas	Lids	River Island
Ralph Lauren	JB Hi-Fi	Target
Joann	Nordstrom	Harvey Norman

As Nike’s biggest rival, Adidas provides amazing alternatives to Nike products. Adidas is a European company that has made it big in the Americas and has all of your sportswear essentials readily available. 

Adidas sells quality footwear, clothing, and accessories to go with many athletic activities. The ease of returning products to Adidas, and the assistance along the way, to put together an excellent return policy for use.  

What is Adidas’ Return Policy? 

To return an Adidas item to Adidas you will need to do so within 30 days of receiving the product. Certain popular products must be returned within 7 days. You can return your Adidas product for a refund or an exchange and can be returned online, via FedEx, or in-store.

You can only return products purchased at Adidas.com, or from an Adidas-owned store to Adidas. You can return it to additional retailers, but you must return it to that company using their return policy. 

Return timeline	30 days
Return method	Mail, in-store
Exchange period	30 days
Exchange method	In-store only
Refund period	7-10 business days
Refund method	Original payment method

How to Return an Adidas Item

Online items from Adidas can be returned online, via FedEx, or in-store. In-store purchases that were delivered to your doorstep must be delivered online. In-store purchases that you received in-store must be returned in-store. 

Online Returns

Online purchases can be returned in-store as well, but for online returns follow the instructions below.

First, go to the Adidas website. Click on the Returns & Exchanges portion of the website. It will prompt you to click refund or exchange. Select the appropriate return method. 

Once you have chosen the method of refund or exchange, you will need to enter your order number and the associated email address. The order number can be found in the original order confirmation email. 

After entering your order confirmation number and the associated email address, follow all of the prompts that come up on screen. Fill out all forms as best, and truthfully, as possible. You will receive your prepaid return label. 

Next, you will need to print your label. You can do this with a printer at your location or bring the QR code associated with the return to any FedEx store, and they will be able to print it for you. 

Upon printing your return label, pack all items in the original packaging with tags and other identifying features. Ensure the package is tightly closed so no items fall out. 

Finally, drop the item off at the most convenient FedEx location for you. You can use a search engine or the FedEx store locator to find an appropriate FedEx location. 

In-Store Returns

In-store returns must be returned to an Adidas-owned store. You cannot return an Adidas item purchased at Foot Locker to an Adidas store. If you purchased the item in-store but it was delivered to your doorstep, you must return this purchase using the online method. 

First, use the Adidas store locator to find an Adidas-owned store near you. As the company is based in Europe there may be fewer physical stores in the United States. 

Next, you must follow all of the instructions on the back of the original receipt. The original receipt is required to return an item or items. 

Can You Return an Online Purchase In-Store?

Yes! You can return an online purchase to an Adidas-owned store. The purchase must have been made directly from the Adidas website. See the Return & Exchanges area of the website or call customer service if you have any questions.

How Strict Is the Adidas Return Policy

The return policy is reasonably strict, but it has some leniency that other companies don’t have. Purchases must be returned within 30 days and you must have the receipt for proof of purchase. 

Items must be returned within 30 days, however, this is 30 days from the date you received the product. This is beneficial for online orders, as it is from the date you received the item and not from the original date of purchase. 

Additionally, for exchanges, you have 10 days to ship the old product. Most stores must have received the product in a certain time frame, but for Adidas you only need to ship the product within the 10-day time frame. 

Adidas Exchange Policy

For exchanges, allow 1-2 business days for processing the return. Only different sizes and colors are available for exchanges right now. The product that is to be exchanged for the old product will be held for 10 days. During this time, you must have shipped the purchase to Adidas using FedEx and the return label supplied by Adidas. 

Adidas Refund Policy

To receive a refund from Adidas, you must have returned the item. Follow all instructions above to return your purchase to Adidas. You will be refunded the full amount, no extra refunds for shipping costs with FedEx, in the form of the original payment method. 

The item must be in its original packaging with the original tags and other identifying features. 

Does Adidas Accept Returns Without the Receipt?

No. Adidas does not accept returns without the receipt. 

For in-store purchases you must bring the original receipt with you to return the item. It will also have additional instructions for your return. 

For online purchases, your receipt will be in email form. Check the confirmation number from the receipt in your email as you will need it for the return. 

Does Adidas Accept Returns After 30 Days?

No, unless you have shipped the online items within 10 days of the online purchase. If this is the case, it can take more than 30 days for the return to reach its location but the return will still be accepted, if valid for return. 

What Items Cannot Be Returned to Adidas? 

Used items cannot be returned to Adidas. Custom items cannot be returned to Adidas. Bad Bunny Puerto Rico items cannot be returned to Adidas.

FAQs

Does Adidas give full refunds?

Yes! Adidas does give full refunds on applicable products. However, the FedEx shipping costs are not refunded.

Can I Return an Adidas Product After Use?

Unfortunately, no. You cannot return an Adidas product after using it or wearing it.

How long do Adidas Refunds Take?

For online purchases, allow up to 21 days for processing. For in-store purchases allow 10 days for refund to show up in account. If you haven’t received the amount in your account within 14 days, contact Adidas. 

Final Thoughts 

Adidas has a great return policy. 

For online orders you don’t have to make sure that they’re received in a certain amount of time, so you don’t have to worry about delays by the carrier. Adidas provides a full FAQ section on their website, an in-depth policy review of key features, and a guided return process.

For all of these great benefits, shop Adidas now!

Other Brands’ Policies

New Look	Lids	River Island
Ralph Lauren	JB Hi-Fi	Target
Joann	Nordstrom	Harvey Norman

What company embodies the toy selling mindset better than Toys R Us? 

This toy company has stores across the globe but there’s nowhere better to examine the efficiency of a return policy than Canada. Toys R Us, despite its lack of stores in the United States of America, has an excellent return policy in Canada.

The reasonable nature and clarity of the return policy that Toys R Us has in place is designed to make the return process as smooth and easy as possible.

What is the Toys R Us Return Policy? 

Items that have been purchased online or in-store may be refunded up to, and including, 30 days past date of original purchase. RClub members are eligible to get rewards up to 90 days past the date of original purchase. The items in question must be unused, in original packaging, resalable, and accompanied by original receipt. 

Return timeline	30 days
Return method	Mail, in-store
Exchange period	30 days
Exchange method	Online or In-store only
Refund period	7-10 business days
Refund method	Original payment method

How to Return a Toys R Us Item

Toys R Us items are eligible for return both online through Canada Post and in-store. There is a separate return policy for damaged or defective items. 

Online Returns

Via Canada Post

For online returns via Canada Post, free of charge, follow the specific instructions below. 

First, pack the product in the original packaging. Make sure that the packing is tightly closed to ensure that no parts or pieces of the product can fall out. Be sure to include the original packing slip in the packaging of the item or items to be returned. 

Once the item or items to be returned are properly repackaged, bring the entire package to the most convenient Canada Post office location. Provide the Canada Post employee with the following information:

• Place Item on Scale
• Select Return Services
• Enter Canada Post Return ID: PR425009
• Complete required fields
• Remind customer to keep copy of receipt given by Canada Post 

The above information can be made available to you through an email to show the Canada Post representative. Simply contact customer service to receive the appropriate email. 

Online Purchase Returned In-Store

To return a product that was purchased online to a Toys R Us store use the following instructions. 

First, repackage the item or items to be returned in their original packaging. Be sure to include the original packing slip. 

Next, use the store locator to find the most convenient Toys R Us location for you. When you arrive at the store locate the customer service desk or a cash register. 

Upon arrival at the customer service desk or the cash register, disclose to Toys R Us personnel that you would like to return or exchange your purchase. You must show the original confirmation email to the Toys R Us employee for a refund or to exchange the item or items. 

In-Store Returns (NOT Online Purchase) 

For in-store returns on an item or items that were purchased in-store as well, follow the instructions listed below.

First, use the store locator to find the most convenient store location for you. Go to that store with the item or items to be returned in the original packaging. 

Upon arrival at the store in question, locate the customer service desk or a cash register. Disclose to the Toys R Us staff member that you would like to return or exchange your item or items. 

You must have the original receipt, to show proof of purchase, in order to receive your refund or to exchange the purchase. 

Damaged or Defective Items 

For items that are defective, follow the instructions below. 

First, contact the Customer Service Team via the Toys R Us website or through the chat feature. They will provide you with the return label, or information on how to obtain the return label, to return the purchase free of charge. 

Next, package the item or items in the original packaging. 

Once the item or items have been packaged, you must print the return label and secure it to the package. 

Finally, follow the instructions on the return label and the instructions provided by the Customer Service Team for specific mailing requirements. 

Can You Return an Online Purchase to the Store?

Yes, you may return your online purchases to the most convenient store location for you. Be sure to follow the instructions indicated above. 

How Strict is the Toys R Us Return Policy? 

The Toys R Us return policy is relatively strict. It requires a receipt and is strict on its time limit. However, it is very reasonable, and it has a very clear policy outlined on the store website. 

Toys R Us Exchange Policy

Opened packages may be exchanged only for the exact product that was purchased. If the exact product isn’t available, you will receive a refund. 

Open video games and DVDs, that are defective, may be exchanged for the initial title only. 

Car seats may be returned only if the instructions are present and intact, and the registration form is present and has not been completed. 

Toys R Us Refund Policy

For a refund, return the package either through Canada Post or in-store. 

If an item or items are returned to the warehouse by Canada Post, allow 7-10 business days to process the refund. 

If an item or items are returned in-store refund will be made upon return in the method of the original form of payment. Cash, debit, and credit cards will be refunded in their specific method. Gift cards, store credit, and PayPal purchases will all be refunded in store credit. 

Does Toys R Us Accept Returns Without a Receipt

Generally, no. You must have the receipt to return an item or items to Toys R Us. If it is a gift, you may be able to return without a receipt, but it is encouraged to contact the gifter to obtain the confirmation order. 

Does Toys R Us Accept Returns After 30 Days? 

Unless you are a member of RClub, Toys R Us will not accept returns after 30 days. If you are a member of RClub you have up to, and including, 90 days to return your item or items. 

What Items Cannot be Returned to Toys R Us?

Maternity garments, maternity support belts, bras, and opened breast pumps are not able to be returned. 

FAQs

Does Toys R Us give full refunds?

Yes! Toys R Us will give a full refund through the original payment method. 

Can I return a Toys R Us product after use?

Unfortunately, no. All products must be unused unless they are defective. 

How long do Toys R Us refunds take?

Allow 7-10 business days for online returns that have been returned to the warehouse via Canada Post. All 15 business days for lost or delayed packages by the carrier. 

For in-store returns, refunds are given upon return. 

Final Thoughts

The return policy of Toys R Us in Canada is one of the most clear and reasonable return policies for chain commercial retailers. They may be strict with the policy, but it is presented in an appropriate manner and is easily followed. If you have any questions, always feel free to contact the Customer Service Team. 

Happy toy shopping!

Other Brand Policies

New Look	Lids	River Island
Ralph Lauren	JB Hi-Fi	David Jones
Joann	Nordstrom	Harvey Norman

Accessible designer goods are at your fingertips with one of the oldest department stores in the world: David Jones.  

Since 1838, David Jones has been bringing the quality of designer goods into the home. From footwear, clothing, and accessories to appliances, David Jones is your retailer for top-of-the-line brands and products.

The ability to return your high-quality goods within 60 days fashions David Jones into a top-notch retailer for quality designer goods.

What Is David Jones’ Return Policy?

Products that have been purchased directly from David Jones stores or from the official website are eligible for in-store return as well as mailed returns. You will receive the full price of payments made on the item or items, for both full price and on-sale products.

David Jones retains full rights to refuse or deny a return. You must have proof of purchase and it must be in resellable shape. 

Return timeline	60 days
Return method	Mail, in-store
Exchange period	60 days
Exchange method	In-store only
Refund period	7-10 business days
Refund method	Original payment method

How to Return a David Jones Item?

David Jones products are eligible for both shipped or mailed returns in addition to in-store returns. You always have the option to return online purchases in-store. 

Online Returns

If you are looking to ship or mail your David Jones products, use the following instructions. Make note of the following fact: You may not exchange returned items that are mailed. 

First, look for a packing slip from the original packing that the item or items arrived to you in. Fill out all of the sections on the packing slip truthfully, and to the best of your ability. This will ensure a smooth return and refund process. 

If there is no packing slip enclosed, or you cannot find the additional packing slip, go to the email that you used when purchasing the item online. Look for your email confirmation. Print the confirmation and use this instead of your packing slip. 

Once the packing slip has been filled out or the confirmation email has been printed, please indicate the reasons for the return and a list of the item or items being returned. 

After the paperwork has been completed, repacked the item or items in the original packaging. Make certain that there are no missing pieces and that the item is in original quality and resealable. It is up to you to make sure that the product is returned safely. 

Next, mail the package to this address:

David Jones Fulfilment Centre

Dock 8, Corner of Derby & Stubbs Streets

Silverwater NSW, 2128

Upon mailing the package, it is advised that if you are shipping high-value goods in the mail you purchase shipping insurance or another form of insurance on the package. You may also purchase tracking information for the package. However, bear in mind that if you do so you will not be reimbursed. None of the shipping costs will be refunded upon return. 

After mailing your package, await confirmation that the package has been received. If you do not receive confirmation within a reasonable amount of time, call the company. Once the package has been received and is confirmed for refund, allow up to 7 business days for the refund to be processed and to land in your account. 

Note: Flammable items and perfumes cannot be mailed in as a return. They must be returned in-store. 

In-Store Returns

For in-store returns, for either online purchased items or items purchased in-store, follow the instructions below. 

First, using the store locator or a search engine, locate the nearest location of David Jones or just go to your David Jones store of preference. This can be your return location. 

Upon arrival at the return location, look for a customer service desk or a cashier’s desk. If you cannot find either, ask a staff member to direct you in the proper direction. 

After locating the customer service desk or the cashier’s desk, disclose to the staff member that you would like to return your item or items. Also disclose if you are looking for a refund or an exchange. You must provide proof of purchase and a valid photo ID. 

David Jones staff members reserve the right to deny or refuse any return if deemed unacceptable or not resellable. 

Can You Return an Online Purchase to a Store?

Yes! In fact, if you are looking to exchange an item or items from your online purchase you will need to do so in person at a location that is most convenient for you. 

How Strict Is David Jones’ Return Policy?

The return policy held by David Jones is very strict. You must show a photo ID and proof of purchase at all in-store returns. All items to be returned must be in resellable condition. David Jones reserves the right to deny or refuse any return at their discretion. 

David Jones Exchange Policy

All exchanges must be done in-store, no matter if the purchase was made online or in-store. 

For exchanges, return your item or items and disclose to the staff member that you would like to exchange your item or items. 

David Jones Refund Policy

For a full refund on your David Jones purchase, return your item to David Jones either through mail or in-store. Disclose that you would like a full refund for your item. Ensure that the item is in resellable condition. 

You will be refunded through the original payment method. David Jones rewards payments will be refunded in the form of a gift card. Allow up to 7 business days for the refund amount to arrive in your account if paid for by card. 

Does David Jones Accept Returns Without a Receipt? 

You must have proof of purchase to return an item or items. David Jones will not accept any return without a receipt or proof of purchase. The additional accepted methods for proof of purchase are listed below: 

• Original Register Receipt
• Online Proof of Purchase
• Original Exchange Receipt
• David Jones Store Card Statement
• David Jones American Express Card Statement
• David Jones American Express Platinum Card Statement 

Does David Jones Accept Returns After 30 Days?

Yes, for most items. As of 2019 David Jones allows 60 days for returns from the original date of purchase. There are a select number of items that are only limited to a 30-day return. As the list includes a decent number of designer brands, please check the David Jones website for specifications or call David Jones customer service. 

What Items Cannot Be Returned to David Jones? 

Items not purchased directly through the David Jones official website, or a legitimate David Jones store cannot be returned.

Items that are not in resellable condition cannot be returned. 

Items without proof of purchase cannot be returned. 

FAQs

Does David Jones give full refunds?

Yes, David Jones gives full refunds for the price of full price or on sale purchases for the original amount paid. 

Can I return a David Jones product after use?

Yes, as long as the product is in resellable condition and meets all of the requirements stated above for returns. 

For video games and software out of the packaging, it can only be returned if it is defective or malfunctions. 

How long do David Jones refunds take?

Usually David Jones refunds take 1–2 business days, however, allow a full 7 business days for the amount to show up in your account. 

Final Thoughts 

While David Jones may be strict with its return policy, the 60-day policy combined with the clarity of the return process fashions the David Jones return policy one of the best in the business.

For high quality goods with a high-quality return policy, go check out one of the oldest department stores in the world: David Jones!

Other Brands’ Policies

New Look	Lids	River Island
Ralph Lauren	JB Hi-Fi	Target
Joann	Nordstrom	Harvey Norman