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Returns

Calvin Klein Return Policy

May 2, 2022 By Laura Ritterman Leave a Comment

So how do you go about returning a product to Calvin Klein? This article will walk you through the process step by step.

calvin klein

Calvin Klein Return Policy

Calvin Klein has an easy-to-navigate 45 day return policy. Their return policy is standard as far as clothing brands go. Some items are not eligible to be returned, and no returns will be accepted forty-five days after the item is received by you.

Return timeline45 days
Return methodMail, in-store
Exchange period45 days
Exchange methodMail, in-store
Refund period14 business days
Refund methodOriginal payment method

How to return an item to Calvin Klein

Calvin Klein allows you to make returns within fort five days either by shipping your return to them or by returning the product to one of their retail stores.

What items can be returned to Calvin Klein?

The first thing you need to do when returning an item to Calvin Klein is to figure out if your item is even eligible to be returned. Below is a list of items that can be returned.

  • Unworn clothing
  • Clothing with tags still attached
  • Unwashed clothing
  • Unused accessors
  • Accessories with tags still attached

So, if all these things can be returned, what items are unable to be returned? These items will be seen in the section below.

What items cannot be returned to Calvin Klein?

Calvin Klein will not accept certain products for returns, even if it is within the forty-five-day window. The items that will not be accepted as a return are listed below.

  • Custom items
  • Items listed as “Final Sale”
  • clothing that is worn beyond initial try on
  • Items without tags attached
  • items that have been washed

If you decide to purchase items from Calvin Klein, make sure to keep the tags attached when trying on the items. As soon as the tags are removed, you will not be able to return the product.

What if you receive your Calvin Klein items damaged?

If you receive damaged items from Calvin Klein, contact customer service right away. Damaged items will not be charged a processing or shipping fee. Customer service can be reached by:

  1. Calling the phone number listed on their website
  2. Sending an email
  3. Chatting with a representative live online

If you receive a damaged item from Calvin Klein, do not go through the standard return process. Always let customer service know, as this will put you higher on the priority list and you will not be charged to ship the items back to Calvin Klein.

Options for damaged items from Calvin Klein

If you receive a damaged item from Calvin Klein, you will be given three different options to mend the issue. The options are listed below.

  • Receive a refund for the damaged product
  • Receive a replacement for the damaged product
  • Receive a store credit for the damaged product

You will not be compensated for more than the amount you spent on the damaged product.

Returns to Calvin Klein by mail

If you do not live close to a Calvin Klein retail store, you can still return your items through the mail. Follow the directions below to be walked through the return process.

  1. Find your order number
  2. Go to the Calvin Klein website and scroll to the bottom of the home page
  3. Look under the “Help” section and click on “Returns”
  4. Click “Start a Return”

The website will guide you through the rest and you will be sent a prepaid shipping label. The shipping and processing fee will be deducted from your refund amount.

Returns to Calvin Klein in store

If you do live close enough to a Calvin Klein retailer to return your items in-store, you will not be charged a processing fee. You may return online orders in-store too if you have your return slip.

  1. Bring in the items you wish to return with your proof of purchase
  2. Locate a Calvin Klein employee
  3. Explain that you would like to return your item

The employee will walk you through the rest of the process. This return method is quicker and cheaper than returning items by mail.

What if the custom item you ordered from Calvin Klein arrives damaged or wrong?

While normally Calvin Klein doesn’t accept returns for custom items, the exception to that rule is if they arrive damaged or incorrect. In this situation, you also will not be charged a return processing fee.  However, if you entered the information wrong when you ordered the custom item then your item doesn’t qualify for a refund.

When can you expect a refund from Calvin Klein?

So, you’ve decided to return the item and would like the money refunded to your payment method. This process will take some time, so you will need to be patient. Below will explain the process your refund is going through

  • Processing your refund will take up to fourteen days. The Calvin Klein team needs to look at your order and the items you’ve sent back to determine if you qualify for a refund.
  • Once a decision is reached about if you will receive a refund or not, you will receive an email from Calvin Klein. Keep an eye on your email for a few weeks after you’ve sent back your items.
  • If your refund gets approved, it can take up to three additional business days for the funds to appear in your account
  • Keep in mind that Calvin Klein will deduct a $4.95 shipping and processing fee from your refund if the items were not incorrect or damaged

Conclusion

Calvin Klein’s return policy is like most large clothing brands. The policy leans just slightly on the generous side because Calvin Klein offers you a forty-five-day return window instead of a thirty-day return window. Most clothing companies require returns to be unworn, unwashed and still have the tags on.

The standards that Calvin Klein requires items to be returned line up with the standard most clothing retailers require. In-store returns are cheaper and more convenient than mail returns are. If you can return your items to a Calvin Klein retail store, that is the better option of the two. Returning items to Calvin Klein is easy as long as the return policy is followed.

Other Brands’ Policies

New LookLidsRiver Island
Ralph LaurenTommy HilfigerTarget
JoannNordstromSephora

Filed Under: Returns

Bath and Body Works Return Policy

April 20, 2022 By Laura Ritterman Leave a Comment

The return policy that Bath and Body Works has is extremely forgiving and generous compared to most brands. The only time they will not accept an item back is if it has been fully used. There is no timeframe that you need to return the item within.

If the product isn’t empty, you can return any purchase you’ve made, whenever you want, for whatever reason you want. So how do you go about making a return? This article will help you navigate the return process easier.

bath and body works

What Is The Bath and Body Works Return Policy?

The company are flexible and allow their customers to return their items anytime, no matter what the reason is. Therefore you can easily return your products for a full refund.

If you are unhappy with the quality of your products, you are able to return the item to any of the Bath & Body Works or White Barn stores in the United States for a full refund, subject to the provisions of the company return policy.

Return timelineNo time limit
Return methodMail, in-store
Exchange periodNo time limit
Exchange methodMail, in-store
Refund period21 days
Refund methodOriginal form of payment

Online Returns

What are the steps to making an online return with Bath and Body Works? You will need to have your order number or shipping confirmation ready. Then, just follow the following steps.

  1. Go to the Bath and Body Works website
  2. scroll to the bottom of the home page
  3. under the “customer care” section, click “Returns and Exchanges”
  4. Click “Online Purchase Return Options”
  5. Select the option that is appropriate for you

The option you click on will guide you through the steps from there. If you have had the items for over ninety days and you want a refund, it will be issued through a gift card.

If it has been less than ninety days, the funds will be refunded onto the payment method used when the item was purchased

Online Exchanges

If you purchased something online and wish to exchange it instead of receiving a refund, that is fine too. However, you cannot exchange purchases that are returned by mail. Online purchases can only be exchanged in-store.

How to exchange items instore

For both online and in-store purchases, the exchange process is the same, since you cannot exchange online that are returned by mail.

  1. Must be exchanged in the country that the original purchase took place
  2. Some stores in the US will require a government id
  3. Bring the product you wish to exchange into the store
  4. Exchange the product for one of equal value to the original purchase price

Yes, you can even exchange products that are mostly used at Bath and Body Works. The Products just can’t be empty.

Refunds

So instead of exchanging an item say you just want your money back. This is also acceptable, and you can still return products that have been used under this policy if they are not empty. Empty products will not be accepted as a return.

Refund Guidelines

  • Need either a receipt or a confirmation email to prove purchase
  • Gift cards over ten dollars cannot be redeemed for cash
  • Refunds can only be issued in the country of original purchase
  • Gift cards cannot be returned
  • It May take up to 21 business days to process the refund
  • Credit Card refunds will take between three to seven business days to process
  • PayPal refunds may take anywhere from five to thirty business days to process
  • If the item was purchased on sale, you will only receive the amount spent on the item back. You will not receive back more than you paid for the product.

What if I received a damaged item?

No matter what brand you order from, sometimes you may receive an item that is damaged before you even get the chance to use it. This could’ve happened while the product was made or while it was in transit. Here is the process to follow when you receive a damaged item from Bath and Body Works.

Damaged products take a higher priority to get resolved than undamaged product returns or other customer concerns. That is why Bath and Body Works wants customers to reach out directly if they receive a damaged or faulty product.

Steps to deal with receiving a damaged item

  • Got to the Bath and Body Works website and scroll down to the bottom of the site
  • Click “Chat with Us” and inform them of the problem
  • You will be given the option to either replace your item or have a refund issued
  • Contacting them this way will resolve your issue quicker than going through the regular refund process
  • Contacting Bath and Body Works about your damaged item will put you higher on the priority list
  • You may also exchange for an item of equal value if the original item is out of stock
  • You may also call customer service if that is preferable to you. Their phone number is located on their website

Can you return gifts?

You may return gifts if you have a gift invoice. Proof of purchase is still required for all returns, even the return of gifts. Any gifts that are returned to a Bath and Body Works store without a gift invoice will depend on the policy of the specific store you are trying to return it to.

What if you don’t give someone the gift invoice?

If you are buying a gift for someone else and you want them to be able to return it if they want, make sure to include the gift invoice when you give them the item. Otherwise, they may be unable to return the product.

Some stores may still accept a return without the gift invoice, but they will base the refund or exchange amount on the lowest price the item has ever sold for. This is if they decide to accept the return at all.

Conclusion

Bath and Body Works had an extremely generous and forgiving return policy. Most companies will not accept items that are used like Bath and Body Works does. They have become well known for having such a generous return policy.

Whether you just don’t like the product or want to test out a different product in exchange for the one you already have, all you need is proof of purchase and your return will be accepted.

 Most companies will also have a time frame that you must return the gift from the time you receive your product. Bath and Body Works will accept returns whenever you have your proof of purchase.

Other Brands’ Policies

New LookLidsRiver Island
Ralph LaurenTommy HilfigerAerie
JoannNordstromSephora

Filed Under: Returns

Aerie Return Policy

April 20, 2022 By Laura Ritterman Leave a Comment

Aerie is a clothing company that’s quite popular these days. They’ve built a name for themselves just like their sister brand, American Eagle.

They pride themselves on helping you, the customer, resolve any and all issues in a satisfying way. Does this customer first policy extend to their return and exchange policy as well?

aerie

What is Aerie’s return policy?

You are required to have proof of purchase, which includes the following: original receipt, invoice, order confirmation page, order details page, and order emails. If you no longer have your proof of purchase, you can still make the return. It will just be given to you as a product exchange or store credit equal to the current price of the item.

Return timelineNo time limit
Return methodMail, in-store
Exchange periodNo time limit
Exchange methodMail, in-store
Refund period5-7 business days
Refund methodOriginal payment method, gift card

If, for whatever reason, you are not completely satisfied with your purchase from Aerie, you can return it for a full refund. However, there are some rules to this.

Aerie has a very generous return policy. So long as you have your invoice, you can make a return at any point after purchase.

There is no time limit or return window – you may initiate a return at any point after you’ve purchased and received the item or items. You will still be eligible for a full refund in the form of cash back to the original payment method, an exchange, or an AE gift card.

How do you return a product to Aerie?

Not only does Aerie have an incredibly generous “no time limit” policy on their returns, they also have multiple ways you can make that return.

You can return your products either through the mail, or by returning the item to a physical Aerie or AE location.

In-store

Returns and exchanges are easy and free at Aerie. You simply need to bring the merchandise you would like to return, your proof of purchase, and the credit or debit card used to make the original purchase.

You will still be eligible for a return if you don’t bring your proof of purchase. The refund will be issued in the form of an AE gift card, issued to the current price of the returned item.

Mail

If your purchase was made online, you can return it through the mail instead of taking it to a physical location. However, Aerie does not currently accept mail-in exchanges.

  1. Log onto the Aerie online portal
  2. Select which items you’d like to return
  3. Print your shipping label and attach them to the outside of your packaging
  4. If your order ended up qualifying for a free return, you can use their label instead free of charge
  5. A 5$ fee will be deducted from your refund amount to cover the shipping costs, but only if your return did not qualify for a free return.

Can you return a used product to Aerie?

Yes, used items can be returned to Aerie. However, they must be in like-new condition.

Any damaged products will still be accepted, however swimsuits and bikini bottoms that no longer have the hygienic layer will not be eligible for a return.

A washed article of clothing can still be processed, even if you’ve removed and lost the original tag for the item.

What do I need to make a return at Aerie?

Thankfully, Aerie has made the return process quite simple.

All you need is the item you’re returning, proof of purchase (in the form of a receipt, invoice, order confirmation page, order details page, order emails), and the credit or debit card used to make the purchase.

If the article is used, missing tags, or washed it can still be processed and returned. Only damaged items, or used bikini bottoms and swim suits cannot be accepted.

Can I return an online purchase to a physical Aerie location?

Yes, you may return an online purchase to any physical Aerie location.

You may also return an Aerie product purchased online to any AE or Tailgate location as well.

Also, if your item was an online only product, it can still be returned to a physical Aerie location.

Clearance items will also be allowed for returns. With proof of purchase, this will confirm the price you originally purchased it for, and your refund will match that price.

Can I return Aerie products to AE or Tailgate?

Yes you may return Aerie products to AE or Tailgate. You may also return AE or Tailgate products at Aerie, and vice versa.

What qualifies as an even exchange?

If you’ve chosen to exchange your item, it must be an even exchange. The qualifications for this are as follows:

The item must match color, fit and style. Any changes in style, fit, or color may result in a slightly different cost.

To change the style, fit, or color of your item, you will need to return your current one and purchase a new item at the current retail price.

How long does the return process take?

Once your return has been processed, regardless of the method you chose to return your item, you will receive an email letting you know that your refund is now being processed.

After the refund is processed and triggered, you will receive the refund in the account associated with the original payment method within 5-7 business days.

If you mailed your package back to Aerie, it could take anywhere from 2-4 weeks for the items to make it back to the original distribution center.

Conclusion

Aerie, AE, and Tailgate are beloved fashion brands all belonging to the American Eagle Outfitters. Aerie themselves specialize in intimate clothing and swim suits.

Thankfully, this goliath of a brand cares about the customer experience. You will be able to return your items whenever you want with no time limit, so long as you have proof of purchase.

Even without proof of purchase, Aerie will still work with you.

Other Brands’ Policies

New LookLidsRiver Island
Ralph LaurenTommy HilfigerTarget
JoannNordstromSephora

Filed Under: Returns

Lids Return Policy

April 12, 2022 By Laura Ritterman Leave a Comment

Lids is an athletic retailer based in the US. With locations in the United States, Puerto Rico, Canada, and the United Kingdom, it predominantly operates under the Lids brand. The vast majority of shops are located in shopping malls and factory outlet areas.

While the company Lids is not extremely strict when it comes to returns, like most clothing brands they do have specific conditions when it comes to making returns. some items will not be accepted at all.

lids

Lids Return Policy

If you have purchased an item from Lids and wish to return it, all you need to do is reach out online or in-store to return the items. Lids have a 90 return policy and will not accept returns after you have had your items for ninety days.

Return Period90 Days
Return MethodIn Store or online
Exchange Period90 Days
Exchange MethodIn Store or online
Refund Period7-10 Business Days
Refund MethodMethod of Payment

How to go about returning an item to Lids

Follow these steps to begin your return process. Returning items to Lids is easy to navigate.

  1. Find your order number or shipping confirmation
  2. Go to the Lids website
  3. Scroll to the bottom of the home page
  4. Look for the category titled “Returns”
  5. If you wish to return an item that arrived damaged or incorrect then click “Damaged or Defective Merchandise”
  6. If you want to return something gifted to you click “How do I return a gift?”
  7. For any other returns click “what is your return policy”
  8. Lids will email you a shipping label to return your items

What items can you return to lids?

  • Unworn clothing items
  • Unwashed clothing items
  • Items that you receive damaged
  • Items that are in the original condition are received in
  • Items with tags still attached

What items will Lids not accept as a return?

  • Items that have been worn beyond being tried on
  • Items that have been washed
  • Items damaged by the customer
  • Items that have received custom embroidery
  • items that were received over ninety days before the requested refund date

What if there is something incorrect about your custom item?

If there is something wrong with the customized item, instead of following the regular return procedure, either contact customer service via e-mail or phone number. If you attempt to return a custom item through the standard return process, you will be unable to return the item.

Normally customized items will not be accepted as a return, but if there is something made incorrectly about the item, or the item is received damaged, that is an exception. Lids will offer a refund or a replacement for any incorrect or damaged items. 

What will make your custom item eligible for a return?

These are the exceptions to the policy against returning custom items. Any other reasons will not be considered.

  • Wrong color
  • Wrong quantity
  • Misspellings on the company’s part
  • Wrong design
  • Damage from manufacturer
  • Damage from shipping
  • Wrong size
  • Wrong style

So, if you order a custom item for someone, and later you no longer like that person and don’t want to give them, you will not be able to refund or exchange the item. However, if you decide to send back the custom item anyways, Lids’ will donate the custom item to a charity that they decide on.

Can you return items after ninety days?

Lids will accept items that are returned after the ninety days is over, but you will receive no reimbursement for this return. Lids will send items that are in their original condition to a charity that they decide on after the ninety days is up.

If you know for a fact you will not use your item and you don’t care about receiving reimbursement, this option is still available, so the product doesn’t go to waste. You may not benefit from this return, but someone will.

Accidently shipping an item to Lids

Sometimes you may find yourself in a situation where you accidentally ship something to Lids that you didn’t intend to. Unfortunately, Lids doesn’t guarantee that you can get your item back. However, it isn’t always impossible to get your item back either.

How to go about getting back an item sent to Lids by mistake

There is no promise that you will get your item back, but it doesn’t hurt to try. Here is what you can do if you send a personal item to Lids on accident.

  • Get ahold of customer service as soon as you realize your mistake
  • If they can return your item, you will be charged a fee to have your item returned
  • They may hold the item for up to thirty days if they decide to
  • You will be notified about tracking information of the item if they can return it to you

Be very careful not to put any of your personal belongings in the return package when you send back Lids’ products. It is best to avoid this process altogether, especially since they can guarantee the safe return of your personal belongings.

How long does it take to get your money back from Lids?

Any item that is returned to Lids will take as long as ten days to be evaluated and processed. After the item is approved for the refund, it may take to an additional seven days for the funds to appear back in your account. 

A quicker way to receive your money back is to select the option to receive an E-gift card. This is only a good option if you plan to purchase from Lids again.

FAQs

Does Lids do returns without receipt?

Yes, you can return an item to Lids without a receipt or packing slip, but you won’t be able to get a refund since the firm will either swap your item for a different one or issue merchandise credit in the form of a gift card.

Will you be charged to ship back a return?

Shipping charges for returning items to Lids depend on the situation or reason for the return. If an item is returned because of damage or an incorrect product, Lids will cover shipping costs. If you decide to return an item for preference reasons, the shipping cost will be deducted from your return.

How long does it take to get a refund from Lids?

It can take approximately 7-10 business days to receive your refund.

Conclusion

Lids’ return policy is like many large clothing brands’ return policies. The return policy isn’t abnormally strict. However, the return policy isn’t super flexible either.

 No refunds or exchanges will be considered after ninety days, but it is nice that Lids’ will donate any clothing you return to them after the ninety days instead of just disposing of the product. Returning an item is not difficult if it complies with Lids’ return policy. Any items that do not comply with the policy may not be returned.

Other Brands’ Policies

New LookDillardsRiver Island
Ralph LaurenTommy HilfigerTarget
JoannNordstromSephora

Filed Under: Returns

River Island Return Policy

March 27, 2022 By Laura Ritterman Leave a Comment

River Island is a very popular company and international provider of some of the hottest clothing in the world. It is also known for its strong customer support, including its ability to process a return.

When it comes to making a return for River Island, the company has an easy to follow process that permits the customer to go in-store or start a return online with few exceptions.

River Island

What is River Island’s return policy?

River Island return policy allows returns of their items within 28 days of delivery or store purchase. All products returned are required to be in their original packaging. Certain exceptions to the return policy apply, which includes items such as beauty products and underwear that customers are not able to return.

It is important to remember at all times that any item returned needs to be clean, unworn and unused, and still has the tags on it. You will also need the original receipt or confirmation email of the purchase when you are making a return to River Island.

Return Period28 Days
Return MethodIn Store or online
Exchange PeriodNo Exchange Policy
Exchange MethodIn Store or online
Refund PeriodWithin 7 Days
Refund MethodMethod of Payment

How To Return a River Island item?

Because River Island has so many ways for you to buy, they also have so many ways for you to return your product based upon how you bought it.

In-Store Return

You are able to return your product to any store in the country, no matter where you bought it. Even if you made the buy online, you are able to return it to any River Island store, just make sure you bring your receipt as proof or purchase.

Online Return

Similarly, if you are hoping to return an item you bought online from River Island, you are able to take it to any store and start your return process there. Your confirmation email will act as proof of purchase so you need to be sure to bring it with you when you are initiating a return.

Orders placed using Klarna Pay in 3 are not eligible for exchanges in stores.

Can you return an online purchase to the store?

Yes, you certainly can return an online purchase to the store. In fact, River Island encourages customers to do just that because it is a faster process.

However, you must remember that you need your confirmation email when you are making a return in-store for a product that you bought online.

How strict is the River Island return policy?

River Island’s return policy is fairly strict but goes along the same lines as many other companies.

It is vital that you return a product within 28 days of delivery or store purchase and it is very important that the tags are still attached to the product and that they are all clean and unworn.

River Island Exchange Policy

River Island does not have much of an exchange policy. The company is only able to offer exchanges for online orders in UK stores and each of them must be accompanied by a confirmation email for proof of purchase.

River Island Refund Policy

River Island will refund most products if you start the refund process within 28 days of purchase or delivery. There are some exceptions to their returns, including swimwear and food, but the company is okay giving most refunds.

Does River Island accept returns after 30 days?

River Island does not accept a return after 30 days. In fact, the company doesn’t accept returns after just 28 days, meaning that you have less time to start your return process than you do with most other companies, especially considering River Island is a UK company and if you are an American customer, you need to keep in mind the amount of time it takes to get a product overseas.

What items Cannot be returned to River Island?

There are a few River Island products that cannot be returned to the company, such as food, grooming supplies, cosmetics after the hygiene seal has been broken, pierced jewelry, and swimwear that is lacking a hygiene strip.

Exceptions (to return policy)

The following goods are not eligible for refunds or exchanges:

  • Food
  • Swimwear that does not have a hygiene strip
  • Grooming supplies
  • Cosmetics when the hygiene seal is broken
  • Pierced jewelry

You must return any gifts, homeware, and electrical items in their original packaging, unless they are defective.

How long do River Island refunds take?

If you’re returning an online order within the United Kingdom, River Island will process it and offer a refund within 10 days of receiving it.

Keep in mind that River Island is a British corporation. If you’re returning an online order from the United States, the firm intends to process your return and offer a refund within 7 days of receiving the package at our distribution location.

Refunds will be performed using original payment method if you return a retail purchase or an online transaction to one of our shops. Your refund will be put onto a River Island Refund Card if you do not have the original credit or debit card.

River Island will give you a confirmation email after your refund has been processed for online orders.

Your refund will appear on your bill within one to ten days once it has been processed, depending on your payment provider’s processing lead times.

FAQs

Does River Island give full refunds?

River Island does give full refunds when you are returning a product but you should allow one to ten days after processing before you can expect to see the item back in your account. You can check the status of your return on the River Island website. Once the status of your order is shown as “Returned” that means you will then have about one to ten days before the refund is delivered.

Can I return a River Island product after use?

No, you cannot return a River Island product after using it. All River Island products suitable for returns must be unworn and clean and need to still have their tags attached.

Does River Island take returns without a receipt?

River Island does not allow a return without a receipt.

Conclusion

As long as you start your return process within 28 days, River Island will be able to process a return on most products, as long as they haven’t been worn and still have their original tags and you have retained the receipt.

Just keep in mind that it is an international company and it may take longer for the process to complete.

Other Brands’ Policies

ZaraNew LookGucci
Ralph LaurenTommy HilfigerTarget
JoannNordstromSephora

Filed Under: Returns

Nectar Return Policy

March 24, 2022 By Laura Ritterman Leave a Comment

Mattress company Nectar has a very simple and easy return policy. They carry many products but each of them are able to be returned, as long as they are still in good condition and able to be donated.

In fact, Nectar allows all customers an entire year with their products before they need to return them. Additionally, you are required to try out the product for at least a whole month before you even request a return and refund.

nectar

What is Nectar’s return policy?

Nectars offers a return policy where customers can bring their items back on day 31 for opened mattresses and no later than 1 year after delivery. All products must be in mint condition

After delivery, unopened mattresses are eligible for return and refund.

Because Nectar sells many different sleep-related items, they have many different requirements and rules for returns as well.

Nectar MattressesA return request for an opened mattress must be made no earlier than a whole 30 days after the delivery while also no later than one calendar year (365 days) after.   All mattresses must be in good enough condition so they can be donated. Any environmental damage, such as mold or staining, makes a return impossible.
Nectar PillowsYou can return a Nectar pillow 50 days after delivery. The pillow must be clean and undamaged.
Nectar SheetsNectar sheets can be returned within 50 days of delivery if they are unopened. Opened sheets are NOT eligible for returns
Mattress ProtectorsMattress protectors from Nectar can be returned within 50 days of delivery if it is unopened. Opened sheet protectors are NOT eligible for returns.
Adjustable BasesYou may return a Nectar adjustable base within 50 days of its delivery. You also will have a three-year warranty on the product.
Nectar FoundationsYou may return a Nectar mattress foundation within 50 days of its delivery. You also have a three-year warranty on the product.
Bed Frame with HeadboardsYou may return a Nectar bed frame with headboard within 50 days of its delivery. You also have a three-year warranty on the product.
Metal Bed FramesYou may return a Nectar metal frame within 50 days of delivery.

How to Return a Nectar item?

If you hope to return a Nectar item, you will have to contact the company’s customer service at 1-888-425-4854.

The refund on the product will only begin after the product has been delivered back to Nectar. A customer care representative will take care of you and let you know the steps you need to take to get the product back to the company.

Can you return an online purchase to the store?

You are not allowed to return Nectar products to the few in-person stores that Nectar has.

Nectar Exchange Policy

You could purchase a Nectar mattress and then decide you need another.

Except for warranty claims in the first 10 years and manufacturer’s flaws throughout the 365-day trial period, Nectar does not accept exchanges. If you don’t like your present Nectar bed and would like one of their other mattresses, you need to follow the steps stated  to return it and receive a refund. You may buy another Nectar bed at any point during this procedure and then have it sent to your home with free delivery.

If you buy your new mattress before your older product is returned, your credit card may have a balance for both of the beds for a period of time. Likewise, if you fund your Nectar using Affirm, you’ll need to close one loan and establish another.

Nectar Refund Policy

Refunds will be made in the same manner as the initial payment was made. If you used an offer code to purchase a product, the offer code’s monetary value will not be reimbursed or credited if any or all of the goods are returned. Refunds take roughly 30 days on average.

Does Nectar Take Returns Without a Receipt?

Since Nectar has all proof and evidence of your purchase, you don’t need a proper, traditional receipt when you are making a return of your product.

Does Nectar Accept Returns After 30 Days?

For Nectar mattresses, you must make your return AFTER 30 days but before 365.

The trial period begins the day your mattress is delivered, however a 30-night break-in period is required. Customers can break in their mattress for at least 30 evenings before opting to return it during the break-in period. This helps the body to acclimate to the bed.

If you want to switch the bedding for a different design, you’ll have to buy the new one first before getting a refund. That refund will cover the whole cost of the original model purchased.

What Items Cannot be Returned to Nectar?

Nectar’s return policy is typically simple but there are a few ways to disqualify your Nectar mattress from being eligible for a return or exchange:

  • Abnormal wear and tear
  • Products not used with an appropriate base, bed frame, platform bed, box spring, adjustable base or foundation
  • Environmental damage, like mold
  • Mattresses that have been left unopened within 90 days of delivery, which are considered misused

Here is some more information to know about Nectar returns:

  • Items sent outside the contiguous U.S. are not eligible for return
  • Nectar will issue a full refund, but fees for FedEx shipping, white glove service, state-based recycling fees, and promotional value are not refundable
  • Refunds are issued in the form of the original payment
  • A return request can be made no earlier than 30 days after delivery and no later than 365 days after delivery

FAQs

How long do Nectar refunds take?

Refunds from Nectar take roughly 30 days on average.

Can I return a Nectar product after use?

You can return Nectar products after use – up to a year of use – but only if they are not damaged or suffer from abnormal wear and tear.

Does Nectar give full refunds?

Nectar does give full refunds to your primary form of payment.

Conclusion

Nectar has a very easy to use and simple return policy, especially compared to other mattress companies.

The fact that you have a whole year to test out your mattress means that you will be very confident you have made the right choice with the product when you finally decide to return to keep it.

Other Brands’ Policies

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Ralph LaurenTommy HilfigerTarget
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Filed Under: Returns

New Look Return Policy

March 24, 2022 By Laura Ritterman Leave a Comment

New Look is one of the top fashion retailers that sells some of the best and most exclusive brands. It also has a very extensive online presence, allowing you to purchase these items from the comfort of your home. And its return policy is quite straightforward and simple. In fact, New Look prides itself on a fast return policy.

It is important to remember that, unlike other companies, New Look doesn’t allow 30 days with a product before attempting to return it. Instead, you have only 28 days to decide if you want to return it. Aside from that difference, New Look is similar to other companies when it comes to returns and the entire process doesn’t take too long at all.

new look

What is New Look Return Policy?

New Look return policy allows customers 28 days to return their items back to the company. Your 28-day period begins on the date on your receipt or when you received/collected any things you purchased online.

Any item, including sale products and those purchased with special discounts, can be returned within 28 days.

The items must be unused and in perfect condition.

Items must be returned with either a valid dispatch note (for online orders) or a valid receipt or proof of purchase.

All refunds will be granted in the original tender currency and to the original manner of payment (unless otherwise stated).

Return Period28 Days
Return MethodIn Store or online
Exchange PeriodNo Exchange Policy
Exchange MethodIn Store or online
Refund PeriodWithin 21 Days From Purchase
Refund MethodMethod of Payment

How To Return a New Look item?

You will need a return label when you are sending an item back to New Look. But even if you don’t have a printer, you are still able to partake in a no print return.

The fastest way to get a return on a New Look item is to take it to a in-person store, no matter if you bought it online or not. You will want to bring your return form.

Can you return an online purchase to the store?

You certainly can. In fact, you are encouraged to return an online purchase to the store and the company says that is usually the fastest way to get your funds back.

How strict is the new Look return policy?

The New Look return policy is rather easy and forgiving but it is also strict in some ways. Specifically, it will not allow any sort of return outside of the 28 days time period. If you attempt to return a product after that period, the company will refuse. Additionally, if you send a product back to the company after 28 days, it will simply be sent back to you.

New Look Exchange Policy

New Look does not have an actual exchange policy. Instead, you are able to return the product and then purchase a new one, which is essentially an exchange although it is not called one.

New Look Refund Policy

The New Look refund policy is quite easy and straightforward. After sending your product back in, the company will handle the rest but will keep you in the loop for the entire process.

New Look will give you a confirmation email once we have received your package. In any case, we recommend that you maintain track of your tracking numbers carefully. You will be repaid as soon as possible after receiving your return to the PayPal account in use for payment.

Does New Look accept returns after 30 days?

New Look has an even stricter time period regulation. You are required to return a product within 28 days of your purchase, which is a very specific and different set of time compared to other clothing companies.

What items Cannot be returned to New Look?

New Look is very specific when it comes to returning food products or products that contain alcohol. The company is unable to return or refund such items unless they are faulty.

Exceptions (to return policy)

New Look does not allow returns on pierced jewelry, cosmetics, or facial covers due to hygienic concerns. If the initial packaging or hygiene seal has been broken, they do not provide returns on swimwear/underwear briefs. If the entire packaging has been removed, they will not be able to exchange or refund scents.
New Look will not take customized or consumable goods or products containing for return or refund unless such product is defective.
Online purchases of Third Party Brand products may only be refunded and reimbursed through the warehouse.
Returns can only be made in the stores and you cannot return a product to the warehouse.
New Look will not accept any products that were returned after the 28-day return period has expired, and that have been worn or considered unsellable.
If you make your purchase via PayPay, you will be refunded with a New Look gift card.

How long do New Look refunds take?

You should receive your reimbursement within three weeks of delivering your goods to the return shipper, but in many circumstances, you will receive it sooner.

This time frame includes the time it takes to acquire your return from the carrier (5 to 10 business days), the time it would take to review your return after they get it (1 to 3 business days), and the time required your bank to process the refund request (5 to 10 business days).

FAQs

Does New Look give full refunds?

New Look certainly does give full refunds to your initial form of payment. You should allow about three weeks time to receive your refund.

Can I return a New Look product after use?

No, New Look does not allow you to return a product after use. The product must be unworn and in original condition.

Does New Look take returns without a receipt?

No New Look does not take returns without a receipt. You need to provide a receipt when you are making a return to New Look.

Conclusion

As long as you have your receipt, do not use the products before return and contact the company within 28 days, you should be able to return your New Look product easily.

It is also very important that you always keep in mind that New Look has a very sizable online presence and has a strong customer care support team so if there are any questions about making a return, you should always feel free to contact them.

Other Brands’ Policies

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Ralph LaurenTommy HilfigerTarget
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Filed Under: Returns

Hugo Boss Return Policy

March 20, 2022 By Laura Ritterman Leave a Comment

Hugo Boss has a strict thirty-day return policy unless stated otherwise. They do not allow for any flexibility when it comes to their return window. This is because they produce luxury German clothing. The refund process will also take a while. You will not see your funds back in your account immediately.

How do you return items to Hugo Boss? To return items to Hugo Boss you must either ship the items back to them or return the items to a Hugo Boss location.

hugo boss

Hugo Boss Return Policy

Hugo Boss return policy requires customers to make a return within 30 days after delivery, merchandise must be returned in its original, unused, and unwashed condition. Bring your order receipt form and the original payment method to the Hugo Boss store when returning the product for a complete refund.

Return Period30 Days
Return MethodIn Store or online
Exchange Period30 Days
Exchange MethodIn Store or online
Refund PeriodWithin 14 Days From Purchase
Refund MethodMethod of Payment

Returning Hugo Boss items online

  1. Visit the Hugo Boss website
  2. In the upper left corner of the webpage open the menu
  3. Click “Need assistance?”
  4. Click “FAQ and Contact Form”
  5. Click “Free Returns” and select the option that applies to you
  6. Hugo Boss items returns will receive a prepaid shipping label to send the items back with

Hugo Boss items may be exchanged or refunded so long as the return policy is followed. So, what are the requirements for returning Hugo Boss items?

The requirements for a Hugo Boss return

  1. Typically, the return window is thirty days from the time you receive your product
  2.  Personalized items cannot be returned
  3. Items that have been worn longer than it takes to try them on may not be returned
  4. Items must be in the same condition as they were when received
  5. Items may not be washed before being returned
  6. You will receive a prepaid postage sticker
  7. Returning items is free. You will not need to pay for shipping

These return requirements are the same whether the items are being returned in-store or online. The return window and the condition items can be returned in are standard for most clothing brand return policies.

How long will it take for your refund to process?

Hugo Boss refunds may take up to 14 business days to process. If the return is approved, the only method you will be able to receive your refund is through the same payment method used when you purchased the item.

What happens if I don’t have the same payment method?

If you do not have the same payment method, you can either do an exchange or receive store credit. You may not have the funds returned on an alternative payment method.

To receive the refund, you must also have the original order receipt form. You may not receive a refund without this form, but you may receive store credit or do an exchange.

Exchanging Hugo Boss products

If you are interested in other items at Hugo Boss, an exchange may be a preferable option over a refund. This option allows you to receive your compensation for your return much faster than the refund option.

Can you exchange worn items at Hugo Boss?

Exchanges must still follow the guidelines for returning items. Exchanged items must be returned in the original state they were received in. All Hugo Boss exchanges are processed as returns.

You will be able to exchange up to the amount paid for the initial order. Any money leftover will be issued as a refund and will take up to fourteen business days to process. If you exceed the amount of the initial order, you will be required to pay the difference.

Returning items in store

If you live close to a Hugo Boss location, you may find it easier to return the items to the physical store. To return items in-store the process will be a bit different. For regular item returns, the return window is thirty days. For sale items, the return window is only fourteen days.

You may not return any items to a Hugo Boss location without a receipt. You may also not return any items that are marked as final sales.

Can you return online items in-store?

If you purchase items on the Hugo Boss Online Store, you may still be able to return the items to select locations. You do not always have to ship the items back. However, Hugo Boss outlet stores are unable to accept returns from online purchases

You must either provide the receipt or your order confirmation when returning online items to a Hugo Boss store. Returns will not be processed without proof of purchase.

If I used PayPal, can I still get a refund?

Yes and no. No, the funds will not be refunded to your PayPal account, but yes you will still be compensated for your return. Instead of having your money refunded to your account, you will be eligible to receive store credit equal to the amount that is approved for return.

If you want to make sure you can receive a refund do not use PayPal as your payment method when ordering. It will be impossible to have the funds returned to your PayPal account. No exceptions.

How does Hugo Boss’ return policy compare to other retailers?

Most clothing brands will not accept returns of clothing that have been worn for anything more than to be tired on. Hugo Boss is no exception to this return standard. However, considering they are a luxury brand, their rules are not too harsh either. There is not a ton of fuss when it comes to returning items to Hugo Boss.

The fact that they aren’t just an online store can make returns feel easy for people who do not feel tech-savvy. They can just go to the physical store and return items there, even if the items were initially ordered online.

Hugo Boss also does not make the customer pay for the postage of their return

 This is a feature that a lot of companies do not have. Plenty of companies will deduct the postage of the return from the refund.

Conclusion

Hugo Boss has a very user-friendly system for their returns, and they are not overly strict about accepting returns as some people may expect out of a luxury brand. They have clear and easy-to-follow guidelines for the items they will accept. The return process is easy for customers to comply with.

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Ralph LaurenTommy HilfigerTarget
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Filed Under: Returns

Princess Polly Return Policy

March 17, 2022 By Laura Ritterman Leave a Comment

The company Princess Polly has a standard return and exchange policy. Under this policy, items can be returned within 30 days, and this 30 day policy does include items that were on sale. Only certain items cannot be returned for hygienic reasons.

So, what does the return process look like? Princess Polly will give you the option to refund, exchange, or receive a gift card for your return. The items that will not be accepted for return will be discussed and explained throughout this article.

princess polly

How do I initiate a return?

Simply go to the Princess Polly website and select their “Help & FAQ” section. Under this section, there will be a tab for Returns and exchanges. Select the country you are returning the item from. Then, select “start a return”.

How to return your items

  1. You will need your order number and your postal code
  2. Items may only be returned within 30 days of being received
  3. You may choose to print out your return label and send the items back that way
  4. You may choose to drop off your items at a select location and have them shipped back from there
  5. Send an email to hi@princesspolly.com if you are returning an item because it is damaged or faulty. They prioritize these returns higher than other returns.

That is how the return process begins. It is a very easy process to walk through. They guide you through the whole process after you start your return.

Which return method should I use?

The two different methods presented for returning items both have their different benefits. If you print off the label, you can ship the items from wherever is most convenient for you. If you drop off the items, you do not need to print off a label.

  1. If you are looking to receive a refund, the cheaper option would be to drop off the items at the designated location, instead of printing off the return label and shipping the items that way. The drop-off method is free.
  2. If you want a refund and choose to print off the label, a $6.95 fee will be deducted from the refund.
  3. If you are exchanging the items, either method is ideal. Both methods are free when it comes to exchanges.

What items am I unable to return?

While Princess Polly has an easy return process for the items that can be returned, and they are not particular about the reasoning for these items’ returns, some items are off-limits.

Items that can’t be returned

  1. Swimsuits without the hygienic seal removed
  2. Products that have been worn and washed
  3. Earrings
  4. Beauty tools
  5. Items with the tags removed
  6. Cosmetic products
  7. Underwear or other undergarments

The reason that these products can not be returned is because of hygiene issues. Princess Polly will only accept items that are returned in their original condition. You cannot wear what you bought, go out and about, wash the clothes when you’re done with them, and then return them.

If you are trying the items on for the first time keep all tags and hygienic seals on in case you need to return the item.

How long will it take to get my money back?

Now, once you’ve gone through and sent back the items that you needed to return, when can you expect to receive your chosen method of compensation? Allow seven business days for the return to be processed.

Refunds with Afterpay or Shop Pay are still able to be processed. The Process is only slightly different

Shop Pay refunds

  • The final installment of the payment will be canceled first
  • The most first payment made will be processed last
  • Can return as many items as you want
  • The fee for the postage will be deducted from the refund if you choose to print off the sticker

Afterpay refunds

  • Continue making payments to Afterpay even when items are being returned. The return amounts will be refunded, but Afterpay installments will still need to be paid on time
  • Afterpay refunds will be issued starting with the last installment and will work backward to the first installment
  • You can choose to return as many items as you wish
  • The fee for postage will be deducted from the refund if you choose to print off the shipping sticker

Factors that affect how long it will take to receive your refund

  1. The returned items will be quarantined for three days before the team processes them
  2. Refund time can depend on your banking institution

What if I want to exchange my items instead of receiving a refund?

Items that can be exchanged are the same items that can be refunded. You will still be unable to exchange any items that do not follow the hygienic return guidelines. If Princess Polly is out of the items you want in exchange for your return, a refund will be issued instead.

How long will it take to process exchanges?

Processing an exchange is much quicker than processing a return. Once the return is dropped off and scanned, the exchange is processed. This is a much better return method than receiving a refund if there are other Princess Polly products you are interested in. You will not need to wait seven business days like you would with a refund.

Final Thoughts

The Princess Polly return process is super simple and easy to navigate for the consumer. The company does a great job taking care of all the confusing and inconvenient parts that can come with returning online products and offers more than one method for items to be returned.

Princess Polly doesn’t require there to be a reason why you are returning the items if the items are compliant with the return guidelines.

You can choose to return the product within the thirty-day window if you simply do not like it. If the product is damaged, all you need to do is email them and your return becomes the top of their priority list.

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Filed Under: Returns

Steam Refund Policy

March 6, 2022 By Laura Ritterman Leave a Comment

Steam wants its customers to be fully satisfied with the games and hardware they offer, and their return policy reflects this. Refund requests are accepted for any reason if the request is made within the return period. However, certain types of digital purchases can only be refunded under specific conditions.

In this article, we’ll discuss some frequently asked questions about Steam’s return policy and how you can request a refund for your purchase.

steam

What is Steam’s Return Policy?

Steam accepts refund requests for any reason, including changing your mind or purchasing by mistake. In many cases, you will get a full refund for the purchase, but there are some exceptions.

Downloadable ContentRefundable within 14 days if the title has not been played for more than two hours and has not been consumed, modified, or transferred. Some third-party DLC cannot be refunded; exceptions will be marked as non-refundable before purchase.
In-Game PurchasesRefundable within 48-hours of purchase so long as the in-game item hasn’t been consumed, modified, or transferred.
Pre-Purchased GamesRefundable at any time before the release date, and within 14 days after the game has been released provided it has not been played for more than two hours.
SubscriptionsRefundable within 48 hours of purchase or automatic renewal if not used during the current billing cycle, which includes playing, consuming in-game items, modifying, or transferring.
BundlesRefundable at any time, provided none of the titles have been transferred and the combined playtime for all items is less than two hours.
HardwareValve Index Hardware is refundable within 14 days and all other Steam Hardware is refundable within 30 days from the day you or a third party receives the Hardware if the item is still in new condition. If the item has been modified or abused in any way, you may not receive the full refund amount.

How to request a refund on a Steam purchase?

All refund requests must go through the Steam Support page at help.steampowered.com. Once you submit a request, you’ll receive a confirmation email and a refund up to 7 days once the request has been approved.

How to Submit a Refund Request

  1. Log in to your Steam account on the Steam Support page.
  2. Once logged in, click on Purchases.
  3. Find the purchase you would like a refund for and click on it. If the title is not listed, that means it is ineligible for a refund.
  4. Select the reason you would like a refund, such as “I purchased this by accident” or “Gameplay or technical issue.”
  5. Click the “I’d like to request a refund” button.
  6. Fill out and submit the request form, which includes where to issue the refund and additional notes.

For refunds on purchased hardware, you must submit a refund request through the Steam Support page and send the items back by following the provided instructions within 14 days.

Can you return an online purchase to the store?

No, you can only initiate a refund request via the Steam Support website.

How strict is the Steam return policy?

Steam’s return policy is strict in the sense that there are conditions that must be met for digital purchase refunds. Games that have been played for more than two hours cannot be returned, and if a game has been modified or transferred, it is ineligible for a refund. In-game purchases and downloadable content also cannot be returned if it has been consumed in-game. However, if you meet these conditions, Steam is open to accepting returns for any reason.

What is Steam’s exchange policy?

Steam does not have an exchange policy for digital purchases. You can request replacement parts for hardware purchases via the Steam Support website.

What is Steam’s refund policy?

Approved refunds will be returned to the original purchaser of the item via the original method of payment. Specific details are in the table above.

Does Steam take returns without a receipt?

Purchases made on Steam are recorded on your Steam account. However, if you are gifted a Steam item, you may request a refund within 14 days of receiving it if the game has not been played for more than two hours. The funds used to purchase the item will be returned to the original purchaser.

Does Steam accept returns after 30 days?

Most digital items cannot be returned after 14 days while some hardware items can be returned within 30 days. However, Steam states that you can initiate a refund request outside the company’s return window to consider.

What items cannot be returned to Steam?

In-game items and DLC that have been consumed cannot be returned, as well as games that have been played for more than two hours.

Exceptions to return policy

If your purchase falls outside of the specified refund window, you may still qualify for a refund. Submit a request via the Steam Support store and customer service will review it.

How long do Steam refunds take?

Approved refunds can take up to seven days to appear in your account, but international payment methods may take longer to process.

If a refund request is approved within a day of purchasing the item, the original transaction will be canceled, and the charge will be dropped from your bank statement. You will not see a credit charge on your account in this scenario. This process can take up to 10 days, or longer for international payment methods.

FAQs

Can I return Steam products after use?

You can return digital products if the title has been played for less than two hours and has not been modified or transferred.

Does Steam give full refunds?

Yes, provided all the conditions for refund have been met.

What is Steam's Refund Policy?

Steam offers refunds to their customers, however, different products have different refund timeframes.

Conclusion

Steam will accept a refund request for any type of item provided the criteria have been met. Games that have been played for longer than two hours, in-game purchases that have already been used, and abused hardware will typically not be refunded, but you can submit a request to Steam for them to review regardless.

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Filed Under: Returns

Tommy Hilfiger Return Policy

March 1, 2022 By Laura Ritterman Leave a Comment

Conveniently, Tommy Hilfiger allows free returns. That means you will not have to pay an additional fee for a returned item. When you go through the return process online, they will issue you a paid shipping label.

tommy hilfiger

What Is Tommy Hilfiger’s Return Policy?

Tommy Hilfiger accepts returns within 45 days. Items being returned must be in unworn condition with the original tags still attached.

For orders placed within the United States and Canada, Tommy Hilfiger accepts returns within 45 days after sending out your shipping confirmation. There is no fee associated with returns, making it easier on customers. In order to accept a return, all items must be unworn with tags still attached.

Footwear must be unworn and be sent back in the original shoebox. However, it is important that you remove any post labels.

Items that are marked as final sale are not applicable for returns. It’s important to take this into consideration when shopping.

Tommy Hilfiger Return Policy
Return Period45 Days
Return MethodIn-Store or online
Exchange Period45 Days
Exchange MethodIn-Store or online
Refund Period10-14 Day
Refund MethodMethod of Payment

How To Return A Tommy Hilfiger Item?

To return a Tommy Hilfiger item, log on to your account on the Tommy Hilfiger website. From there, follow the prompts to download a printable, pre-paid shipping label. You will also be issued a return slip.

If you want to make sure your return is processed quickly, and that you get your refund in a timely manner, take care to include the unused items and return slip in your return package.

Your package may not include a paper invoice/packing slip. Your return slip works as your receipt and packing slip. You may access your return slip by following the ‘Start A Return’ link and completing the return prompts.

Any Tommy.com purchases made using the Klarna, AfterPay, & PayPal payment methods must be returned by mail only.

In-Store

When you decide to return a purchase in person, Tommy Hilfiger will issue a refund for any products in their original, unworn condition. Tags must be attached in order to be eligible for return. Additionally, returns must be made within 45 days of when you received the shipment confirmation. If you bring your items along with a return slip to any Tommy Hilfiger outlet location, your return will be processed immediately.

By Mail

Mail returns are quick and easy. Head to Tommy.com, log in with your information, and select ‘START A RETURN’.

When you select ‘Start A Return’, follow the onscreen prompts in order to download a prepaid shipping label and return slip. You’ll need to attach these to a shipping box or envelope with your returned item enclosed.

Online purchases may not include a paper invoice. In this case, the return slip will stand in as the receipt and packing slip. The ‘Start A Return’ link on Tommy.com will have everything you need to access the needed documents for a return. Simply log on through this portal and complete the return prompts.

In the event that you are unable to access or print your return slip, you must include the following information alongside your return:

  • Order number
  • First and Last Name
  • Mailing address
  • Phone number
  • Email address
  • Reason for return
  • Purchase date
  • Payment method

Can You Return An Online Purchase To The Store?

Yes. You are able to return items purchased on Tommy.com to any Tommy Hilfiger retail store in the USA and Canada. To do this, bring your unworn, tagged merchandise to the store and speak to a sales associate. Be sure to bring along the packing slip, which can be accessed online via your login portal.

Please note that you cannot return items purchased at Tommy.com to any Macy’s locations. If you purchased a Tommy Hilfiger item at a Macy’s store, you must return them to Macy’s, abiding by their return policies.

Tommy Hilfiger Exchange Policy

At the moment, Tommy Hilfiger does not accept online exchanges. However, purchases made in store can be exchanged within 45 days of purchase.

What Items Cannot Be Returned To Tommy Hilfiger?

Only items that are marked as FINAL SALE cannot be returned. Otherwise, returned items must be in unworn, unused condition and bearing their original tags.

Exceptions (to return policy)

If you receive an item that is damaged, opened, or incorrect upon arrival, contact customer service to discuss the possibility of a refund. However, final sale items are strictly final sale.

Can I Return Tommy Hilfiger Products After Use?

Clothing, shoes, or accessories returned to Tommy Hilfiger must have absolutely minimal wear and tear. They must be in clean, near-perfect condition. It is best to try items on thoroughly in the store to ensure that you are positive of your purchase.

If you ordered an item online, try it on as soon as it arrives. If you do not like the fit, cut, or style, begin to process your return right away. Tommy Hilfiger will not accept returns after 45 days, or if an item shows excessive wear or use.

FAQs

Does Tommy Hilfiger Give Full Refunds?

Items returned in perfect condition within 45 days of purchase are eligible for a full refund. Because the returns are free, you will not have to worry about any deduction to your total cost.

How Strict Is The Tommy Hilfiger Return Policy?

While the free returns offered by Tommy Hilfiger are usually easy to orchestrate, the store does reserve the right to refuse or deny any refund or return. They may do this based on product condition or on the length of time since the original purchase.

How Long Do Tommy Hilfiger Refunds Take?

When processing a return, you will receive the refund to the same payment method used at the time of purchase within 10-14 days. How long this will take exactly depends on your bank. Please factor in shipping time into your refund processing time when you are returning via mail.

Conclusion

Because the returns are free, Tommy Hilfiger is fairly easy to process a refund for. As long as you return an item and unused condition with the tags attached within 45 days, you can expect to receive a full refund. If you bring your items into a Tommy Hilfiger store, they will process the refund immediately.

If you are unsure of anything regarding Tommy Hilfiger’s return policy, get in touch with their customer service line. Their staff will gladly assist with any questions you may have.

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Filed Under: Returns

Ralph Lauren Return Policy

March 1, 2022 By Laura Ritterman Leave a Comment

An iconic luxury brand, Ralph Lauren wants their customers to be entirely satisfied with their purchases. When customers aren’t satisfied, they will gladly accept returns on items that are unwashed, unworn, and have not been altered. Items should also be returned with the original tags. For most items, returns are accepted within 30 days of order shipment date. Watches and fine jewelry must be returned within 10 days of order shipment date.

Cannot be returned to Ralph Lauren or Polo Ralph Lauren stores. These items must be returned via mail using their online return process. They are not eligible for exchanges.

ralph lauren

What Is Ralph Lauren’s Return Policy?

Ralph Lauren will accept returns within 30 days of the original shipment date. Items bought in store can also be returned within 30 days. Watches and find jewelry must be in perfect condition, and still have their protective materials, tags, and stickers intact. These returns can be made for free within 10 days of the original shipment date.

Ralph Lauren Return Policy
Return Period30 Days
Return MethodIn-Store or online
Exchange Period14 Days
Exchange MethodIn-Store or online
Refund PeriodWithin 15 Days From Purchase
Refund MethodMethod of Payment

How To Return A Ralph Lauren Item?

Ralph Lauren accepts returns in store or online.

In Store

In order to make your Ralph Lauren in store return process much smoother, you can start the process of your return online.

Head to their store returns page in order to select your payment method, and follow the on-screen prompts.

In-Store purchases can only be returned within 30 days of the purchase date.

Online

You must have your order number and zip code handy. You can log in through your account to begin the process of the return.

Once you complete the simple steps required, you’ll be provided with a prepaid shipping label.

You will also be provided with several options to drop off your package. Some of these package drop off locations will include UPS stores.

Can You Return An Online Purchase To The Store?

Part of the process of submitting an online return includes being given the option to return these items in store. This conveniently allows shoppers to head to the nearest Ralph Lauren location to return their online purchases.

How Strict Is The Ralph Lauren Return Policy?

The luxury brand Ralph Lauren has a fairly strict return policy. Certain items may only be returned within certain days, and items must be in perfect condition in order to be eligible for refund. It was supposed to be returned within 30 days, with some exceptions.

Limited edition styles are eligible for return only within 7 days of the shipping date.

Ralph Lauren Exchange Policy

Exchanges are eligible for certain items. Items bought in stores that are the wrong size or color can be exchanged for alternatives. Exchange orders will be immediately processed with free shipping. The store will also provide a free return label for the new order.

Items must be received within 14 days from the day the exchange is initiated to avoid being charged. Buy Online, Pick Up In Store, and Ship To sSore orders are not eligible for exchanges.

However they can be returned in store or by mail via the online returns processes.

What Items Cannot Be Returned To Ralph Lauren?

Only some items are eligible for exchange or return at Ralph Lauren. The following items may not be returned or exchanged under any circumstances:

  • Personalized items. Because they were made especially for the customer, they cannot be returned.
  • Gift boxes.
  • Home lighting.
  • Ralph’s coffee products.

You receive any of these items damaged, incorrectly labeled, or faulty, you may reach out to Ralph Lauren’s customer service department to have them exchanged.

It may be in your best interest, however, to initiate this in store. In general, the process may be faster there.

Exceptions

If you received an item that is damaged, incorrectly customized, or faulty, reach out to Ralph Lauren’s customer service. They will work with you to issue an exchange for the same item.

How Long Do Ralph Lauren Refunds Take?

You will be able to see your refund arriving within 15 days of receipt. Bear in mind that these are business days, and weekends may not count toward the total return time expected.

If you are opting to replace a faulty product, the new product will be sent to you as soon as the returned one has been received and processed at the Ralph Lauren store.

Please factor in shipping time to your estimated return period.

Ralph Lauren products returned in store will be processed immediately.

Can I Return Ralph Lauren Products After Use?

Ralph Lauren products are expected to be in pristine condition if or when they are returned. They must be unwashed, unworn, and still bearing all of their original tags. Ralph Lauren reserves the right to refuse any returned items.

It is best to ensure you were completely happy with the product before purchasing it. If you receive an online order, try it on immediately. If you find it does not fit, begin to initiate the exchange immediately before you remove the tags.

FAQs

Does Ralph Lauren Give Full Refunds?

As long as items are undamaged, warren, and still within the acceptable return window, Ralph Lauren will issue you a full refund. How long the refund takes to enter your bank account will depend heavily on the bank you have. Cash returns may be exchanged for store credit.

How Many Days Is Ralph Lauren's Refund Policy?

Ralph Lauren allows 30 days for their customers to return items for a refund.

What Items Cannot be Returned To Ralph Lauren

Personalized Items, Gift Boxes, Home Lighting and Ralph’s Coffee Products are among the products that can’t be returned.

Conclusion

Ralph Lauren has a stricter return policy. Certain items, like luxury limited items, watches, and fine jewelry, have shorter return windows. They will also not accept items that are in A worn or washed condition. They are a luxury brand meaning they need to be able to resell their products for high asking prices.

If you are unsure of anything regarding Ralph Lauren’s return policy, reach out to their customer service line. Their staff will gladly assist with any questions you may have.

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Filed Under: Returns

Hibbett Sports Return Policy

February 22, 2022 By Laura Ritterman Leave a Comment

Lots of sports gear and apparel companies have baffling return policies. They are all paranoid about being scammed by seasonal shoppers returning things after using them. So, when it comes to Hibbett Sports, one has to ask: What is their return policy and how does it work?

hibbett sports

Hibbett Sports Return Policy

Hibbett Sports return policy allows customers 60 days to return products either in-store and online to ensure they have a good experience with the company. When Standard ground return shipping is used, returns are handled for free. The consumer will be responsible for any other ways.

How to Return Hibbett Sports Equipment?

There are two ways to return equipment that you bought from Hibbett Sports:

  1. Through the mail.
  2. Through their storefront locations.

How to Return a Hibbett Sports Product Through the Mail

To begin with, returning products to Hibbett Sports through the mail is a service only offered for products bought online. If you bought something in the store, you have to return it to the store.

The process of returning products to Hibbett Sports through the mail starts with filling out their form online, which includes the order number and your name. You do not need a proof of purchase to return online orders (or rather, the order number is considered proof of purchase).

You will be given a shipping label to print out and attach to your package or envelope. This shipping label will include its destination, so you do not have to worry about that.

Do You Have to Pay Fees on Hibbett Sports Mail Returns?

No, you do not have to pay shipping fees when returning things to Hibbett Sports through the mail. This is part of the reason their special shipping label is required. There is also no returning or restocking fees for returning goods through this method.

What Condition do Products Need to be in to be Returned?

Hibbett Sports requires that all products that you return be in “new” conditions when you return them. That means clothes are unwashed and appear unworn. Anything that is not clothes, apparel, and accessories must not be removed from their wrappers or packaging.

You must also return everything with its original packaging, although that packaging does not necessarily need to be intact. If you open something like a baseball bat or other equipment and it seems to be defective, then you should return it to the manufacturer, not Hibbett.

How Long do You Have to Return Things to Hibbett?

Hibbett Sports allows you to make returns for a full refund up to 60 days after you bought them. Does this mean that you cannot get a refund if you return them more than 60 days after?

Surprisingly, no. You can make a return after 60 days as well. You will not get a full refund in cash, but you can get a full refund in store credit and a partial refund in cash. This means that it is easy to replace whatever you are returning after that time since you get store credit.

Are There any Products That Cannot be Returned?

There are items that cannot be returned. They include items that are not in “new” condition, as previously mentioned, as well as items which have been customized or used in any way.

But beyond that, there are also certain items that cannot be returned at all. They do not present a comprehensive list, but any items that have their new-ness compromised by being taken out of the package at all, or items above a certain category of size.

Further, what items cannot be returned depends partly on how they were purchased. Canoes, for instance, cannot be returned if they were bought online. Simply put, there is no easy way for a customer to ship a canoe back to Hibbett, nor is there an easy way to receive one.

Therefore, you cannot return everything. Most apparel and equipment can be returned, but if you are dealing with something that cannot be transported personally, then you should probably contact customer support about whether or not it can be returned before you try mailing it.

Can You Return Products to Hibbett After Use?

The answer to this is more complicated than a simple yes or no. Like many places, Hibbett requires its returns to be in a “new” condition. But whether or not an article of clothing, for instance, looks “new” is totally subjective.

You might get your return rejected even though you literally never wore it simply because the person at the store was suspicious of you and thought you did wear it. You might get something you did wear accepted for basically the opposite reason. It all depends on the circumstances.

The one circumstance it definitely does not depend on is whether or not you actually used it. The people at the store will not know one way or the other, so it is all a matter of whether or not they believe you in whatever you say. But it is wise to only return things that you have not used.

Is Hibbett’s Return Policy Strict?

Hibbett definitely has a less strict return policy than most other stores. Sports equipment stores tend to have incredibly strict policies to protect them from people who are just using equipment once and then returning it. Hibbett still has these, but it skips over the more extractive rules.

The lack of shipping fees, restocking fees, and the hugely generous length of time you have to make returns makes Hibbett’s return policy feel incredibly merciful. And even if you do not return your items within the time they give you, they still give partial refunds after that period of time.

Conclusion

Hibbett’s Sports has a cheaper, easier, and more rewarding return policy. Just so long as you follow the rules and go by the procedure that they lay out, you should get your money back.

The big difference between their return process and other stores’ return processes is the custom shipping label they give you. This will be new and strange to some people but remember that it is meant to save you time, energy, and effort.

So many places have deliberately obstructive return processes that Hibbett’s generous policies seem like they are hiding something between the lines. But the truth is that they are great.

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Filed Under: Returns

Bunnings Return Policy

May 13, 2022 By Laura Ritterman Leave a Comment

An Australian retailer, Bunnings will happily help customers exchange or return their goods purchased from any one of their stores. Their returns policy falls within your rights under the Australian Consumer Law.  When you enter the store with a product to return, you must identify the products to the door reader or gatekeeper upon entry.

If you do not have your proof of purchase, Bunnings will still allow you to return a product. However, they will take down your identification.

bunnings warehouse

What Is Bunnings’s Return Policy?

Bunnings allows for 30 days to return a product. As long as you are in that window and have the receipt, tax invoice, or proof of purchase, most returns will be accepted at Bunnings.

Most Bunnings store locations have a designated returns and exchanges desk. There, Bunnings team members will provide you with full assistance.

All refunds will be provided back in the original tender. Checks, on the other hand, will be refunded as cash once bank processing of the check has cleared. Credit card refunds must be processed back onto the same credit card.

For their plant products, Bunnings guarantees their plants for 12 months. If you are not 100% happy with the plant, you may return it with the receipt and it will be refunded. This excludes seedlings, including flowers and vegetable seedlings. It also excludes potted bloomers, or short-lived plants that are not expected to live more than 3 to 5 months in the garden.

How To Return A Bunnings Item?

If you made your purchase at a Bunnings store, enter the store and immediately identify your return to the greeter or gatekeeper. From there, you’ll be directed to the returns and exchanges desk. The staff will walk you through the process. Be sure to have your proof of purchase or tax invoice with you.

Online purchases can be returned in store with the tax invoice.

Can You Return An Online Purchase To The Store?

Most Bunnings purchases will need to be returned in store. However, if you have questions about returning an online item, you will need to contact the customer support team. They can be reached at customersupport@bunnings.com.au.

How Strict Is The Bunnings Return Policy?

Bunnings requires you to return your items within 30 days. It is also important that you have your proof of purchase, tax invoice, or other documentation at hand. If you do not have these items, they will take down your information, such as what is found on your driver’s license. However, they still reserve the right to refuse your return or refund.

Bunnings Exchange Policy

Exchanges are eligible for certain items. As long as the proof of purchase is provided along with the item and within 30 days of purchase, you can exchange an item.

Exchanges are not eligible on items that do not qualify for returns.

What Items Cannot Be Returned To Bunnings?

Certain items cannot be returned to Bunnings locations. These items include:

  • Custom-made products.
  • Any products specifically cut to size per your request.
  • Toilet seats, if the packaging has been opened.
  • Tinted paint.

If you receive a custom-made product, or have a product specifically cut to size per your request and the job is done incorrectly, you may still be able to exchange them.

Exceptions (to return policy)

If you received an item that is damaged or faulty, reach out to Bunnings’s customer service. They will work with you to issue an exchange for the same item. They may also be able to repair the item.

If there’s a major problem with an item you received, Bunnings states that you are entitled to a replacement, repair, or refund. Examples of major failure with the products include issues that would have stopped you from buying it if you knew about it first, faults that make it unsafe, or the product being significantly different from the description.

However, bear in mind that this does not include damages that occurred from misuse. If it seems that the product was used incorrectly and broken, Bunnings will refuse the refund, exchange, or repair.

If the fault is not on you, and Bunnings cannot repair the product within a reasonable time, you may opt to choose a refund or replacement.

FAQs

Does Bunnings Give Full Refunds?

As long as items are undamaged, unused, and still within the acceptable 30 day return window, Bunnings will issue you a full refund. How long the refund takes to enter your bank account will depend heavily on the bank you have.

Can I Return Bunnings Products After Use?

For the most part, Bunnings products should be in good, unused condition when you return them. They must be in their original packages, and being sellable condition. Bunnings reserves the right to refuse any exchange or refund.

How Long Do Bunnings Refunds Take?

Typical commercial customer returns will take 10 days to return. Retail customers purchasing special order or custom-made products should expect a 30-day return turnaround. Retail customers purchasing all other products will experience a 14-day turnaround.

See Also: Bunnings Price Match

Conclusion

Bunnings provides many house and homewares, perfect for building or commercial projects. Because of that, they allowed 30 days for exchanges based on the buyer changing their mind.

As long as it’s not one of the items that are prohibited for returns, such as woodcut to the buyer’s specifications, and the product is still in the original package, you can process a return.

If you are unsure of anything regarding Bunnings’s return policy, call the store’s customer service line. You can also chat with them at the customer service desk of your local store location.

Some locations may have variable rules and regulations, so be sure to find out the exact rules for yours.

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Filed Under: Returns

Overstock Return Policy

February 20, 2022 By Laura Ritterman Leave a Comment

Overstock is one of the largest online retailers in the world and rivals Amazon for its reach and its loyal customer base.

While most people are satisfied with their purchases at Overstock, there are times when you may want to return a product and get a full refund.

The good news is that returning a product to Overstock is rather easy and doesn’t take much time or work. However, you need to make sure you do it within their advertising timeline to receive your money back.

overstock

What is Overstock’s Return Policy?

Overstock return policy states that you can bring your items back within 30 days of purchase for a full refund. All products must be in original condition to how they were purchased.

It is important to note that you will be responsible for shipping costs if you are returning the item due to buyer’s remorse, such as the item not fitting or from changing your mind.

Return Timeline30 Days
Return MethodMail or In-Store
Exchange PeriodNo exchange policy
Exchange MethodNo exchange policy
Refund PeriodWithin 14 Business Days
Refund MethodOriginal payment method

How To Return a Overstock item?

The return process for an Overstock item is fairly straight-forward although you need to fill out a return item form and you must have an Overstock account.

  • Firstly, you must sign into your account.
  • Then, you will click the “Orders & Returns” tile from your Dashboard in My Account.
  • Following this, click “Return Item” next to the item you want to return.
  • Provide your return information. Click “Submit Return”.
  • Click “Get Label” to select your return label delivery, and follow the included instructions to return your item.
  • You will receive a link with three options to receive your return shipping label: “Get Mobile Code” which requires no printing, “Print Label” or “Email Link”.
  • If you did not elect to use our return shipping label, please make note of your return shipping address and RMA number.

After completing all of these steps you will get a confirmation via your email address that will include your UPS return link and further instructions for sending your products in.

You will be responsible for packaging your returning products and can use original or new packaging.

If you do not have an Overstock account, you are still able to return your product but you will need to create a new account with the same email address you used to make the purchase.

Can you return an online purchase to the store?

Overstock does not have physical in-person stores so you cannot return them to an actual location.

However, Overstock does have third party sellers. If you make a purchase via a third party seller, the return policy will be dependent on their rules.

See Also: Ebay Returns

How strict is the Overstock return policy?

Compared to many other companies, the Overstock return policy is quite lenient. 30 days is plenty of time to decide if you do or do not want an item and the return process is rather simple.

Keep in mind that Overstock will inspect all return items and that everything returned must be in new or unused condition with all the original product accessories if you wish to receive a refund.

Overstock Exchange Policy

Overstock does not adhere to an actual exchange policy. Instead, the company has a return policy that will refund your money and allow you to purchase something new.

Overstock Refund Policy

As long as you return your product within 30 days of delivery and it is in good condition with the original product inserts and accessories, you can expect the refund policy to be processed quickly.

In a typical refund, you will receive the amount of the product. However, if the return is a result of an Overstock mistake or a defective product, they will give you the full cost of the product and shipping charges as well.

You can expect to receive your refund within four weeks of shipping your package back to the company.

You will be notified via email about the entire return and refund process.

Does Overstock take returns without a receipt?

You do not need a physical receipt of your product when making an Overstock return because the company will hold all records of the sale.

Does Overstock accept returns after 30 days?

Overstock will not accept a return after 30 days. That being said, the entire return and refund process usually takes weeks and lasts longer than 30 days.

However, you need to have your product in the mail within 30 days of it being delivered to you.

What items cannot be returned to Overstock?

Overstock has certain items that it will not accept returns for, such as:

Health and Beauty:  
– Perfumes and Fragrances
– Skin Care Products
– Makeup and Nail Care Products
– Personal Grooming Products
– Aromatherapy and Massage Products
– Vitamins and Supplements
– Medical Supplies and Equipment
– Dental Care Products
– Insect Repellents and Sunscreens
Personal and Perishable Items:
– Intimate Apparel
– Body Jewelry
– Products containing food items
– Flowers and Plants
Other Non-Returnable Items:  
– “As is” and “Final Sale” items
– Ink Cartridges
– Factory-Sealed sports collectibles
– Club O Membership
– Gift Cards  
Non-Returnable If Opened:  
– Mattresses (unless damaged or defective)
– Mattress Toppers and Pillows
– Items sold in bulk or by the case  

Non-Returnable if worn, or if tags/liners are removed:  
– Swimwear
– Designer Clothing
– Designer Handbags and Accessories

FAQs

Does Overstock give full refunds?

Overstock does guarantee a full refund for your product. And if the return is due to a mistake done by Overstock, they will also cover the cost of shipping.

Can I return Overstock product after use?

Certain items, such as swimwear and designer clothing, cannot be returned after use. Additionally, mattresses and mattress toppers and pillows can also not be returned if they’ve been opened.

How long do Overstock refunds take?

From beginning to end, you can expect an Overstock refund to take about four weeks. This 30 day timeline is started after you ship the product back to Overstock.

Conclusion

Overstock has a very easy and simple return process that doesn’t take much time for you and doesn’t take much time when it comes to getting your money back either.

With just a few exceptions, Overstock is open to processing a refund on nearly anything you buy in their online stores.

The most important thing to remember about Overstock is that they require you return the item within 30 days of it being delivered to your home.

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Filed Under: Returns

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