Lots of sports gear and apparel companies have baffling return policies. They are all paranoid about being scammed by seasonal shoppers returning things after using them. So, when it comes to Hibbett Sports, one has to ask: What is their return policy and how does it work?
Hibbett Sports Return Policy
Hibbett Sports return policy allows customers 60 days to return products either in-store and online to ensure they have a good experience with the company. When Standard ground return shipping is used, returns are handled for free. The consumer will be responsible for any other ways.
How to Return Hibbett Sports Equipment?
There are two ways to return equipment that you bought from Hibbett Sports:
- Through the mail.
- Through their storefront locations.
How to Return a Hibbett Sports Product Through the Mail
To begin with, returning products to Hibbett Sports through the mail is a service only offered for products bought online. If you bought something in the store, you have to return it to the store.
The process of returning products to Hibbett Sports through the mail starts with filling out their form online, which includes the order number and your name. You do not need a proof of purchase to return online orders (or rather, the order number is considered proof of purchase).
You will be given a shipping label to print out and attach to your package or envelope. This shipping label will include its destination, so you do not have to worry about that.
Do You Have to Pay Fees on Hibbett Sports Mail Returns?
No, you do not have to pay shipping fees when returning things to Hibbett Sports through the mail. This is part of the reason their special shipping label is required. There is also no returning or restocking fees for returning goods through this method.
What Condition do Products Need to be in to be Returned?
Hibbett Sports requires that all products that you return be in “new” conditions when you return them. That means clothes are unwashed and appear unworn. Anything that is not clothes, apparel, and accessories must not be removed from their wrappers or packaging.
You must also return everything with its original packaging, although that packaging does not necessarily need to be intact. If you open something like a baseball bat or other equipment and it seems to be defective, then you should return it to the manufacturer, not Hibbett.
How Long do You Have to Return Things to Hibbett?
Hibbett Sports allows you to make returns for a full refund up to 60 days after you bought them. Does this mean that you cannot get a refund if you return them more than 60 days after?
Surprisingly, no. You can make a return after 60 days as well. You will not get a full refund in cash, but you can get a full refund in store credit and a partial refund in cash. This means that it is easy to replace whatever you are returning after that time since you get store credit.
Are There any Products That Cannot be Returned?
There are items that cannot be returned. They include items that are not in “new” condition, as previously mentioned, as well as items which have been customized or used in any way.
But beyond that, there are also certain items that cannot be returned at all. They do not present a comprehensive list, but any items that have their new-ness compromised by being taken out of the package at all, or items above a certain category of size.
Further, what items cannot be returned depends partly on how they were purchased. Canoes, for instance, cannot be returned if they were bought online. Simply put, there is no easy way for a customer to ship a canoe back to Hibbett, nor is there an easy way to receive one.
Therefore, you cannot return everything. Most apparel and equipment can be returned, but if you are dealing with something that cannot be transported personally, then you should probably contact customer support about whether or not it can be returned before you try mailing it.
Can You Return Products to Hibbett After Use?
The answer to this is more complicated than a simple yes or no. Like many places, Hibbett requires its returns to be in a “new” condition. But whether or not an article of clothing, for instance, looks “new” is totally subjective.
You might get your return rejected even though you literally never wore it simply because the person at the store was suspicious of you and thought you did wear it. You might get something you did wear accepted for basically the opposite reason. It all depends on the circumstances.
The one circumstance it definitely does not depend on is whether or not you actually used it. The people at the store will not know one way or the other, so it is all a matter of whether or not they believe you in whatever you say. But it is wise to only return things that you have not used.
Is Hibbett’s Return Policy Strict?
Hibbett definitely has a less strict return policy than most other stores. Sports equipment stores tend to have incredibly strict policies to protect them from people who are just using equipment once and then returning it. Hibbett still has these, but it skips over the more extractive rules.
The lack of shipping fees, restocking fees, and the hugely generous length of time you have to make returns makes Hibbett’s return policy feel incredibly merciful. And even if you do not return your items within the time they give you, they still give partial refunds after that period of time.
Hibbett’s Sports has a cheaper, easier, and more rewarding return policy. Just so long as you follow the rules and go by the procedure that they lay out, you should get your money back.
The big difference between their return process and other stores’ return processes is the custom shipping label they give you. This will be new and strange to some people but remember that it is meant to save you time, energy, and effort.
So many places have deliberately obstructive return processes that Hibbett’s generous policies seem like they are hiding something between the lines. But the truth is that they are great.