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Returns

Hibbett Sports Return Policy

February 22, 2022 By Laura Ritterman Leave a Comment

Lots of sports gear and apparel companies have baffling return policies. They are all paranoid about being scammed by seasonal shoppers returning things after using them. So, when it comes to Hibbett Sports, one has to ask: What is their return policy and how does it work?

hibbett sports

Hibbett Sports Return Policy

Hibbett Sports return policy allows customers 60 days to return products either in-store and online to ensure they have a good experience with the company. When Standard ground return shipping is used, returns are handled for free. The consumer will be responsible for any other ways.

How to Return Hibbett Sports Equipment?

There are two ways to return equipment that you bought from Hibbett Sports:

  1. Through the mail.
  2. Through their storefront locations.

How to Return a Hibbett Sports Product Through the Mail

To begin with, returning products to Hibbett Sports through the mail is a service only offered for products bought online. If you bought something in the store, you have to return it to the store.

The process of returning products to Hibbett Sports through the mail starts with filling out their form online, which includes the order number and your name. You do not need a proof of purchase to return online orders (or rather, the order number is considered proof of purchase).

You will be given a shipping label to print out and attach to your package or envelope. This shipping label will include its destination, so you do not have to worry about that.

Do You Have to Pay Fees on Hibbett Sports Mail Returns?

No, you do not have to pay shipping fees when returning things to Hibbett Sports through the mail. This is part of the reason their special shipping label is required. There is also no returning or restocking fees for returning goods through this method.

What Condition do Products Need to be in to be Returned?

Hibbett Sports requires that all products that you return be in “new” conditions when you return them. That means clothes are unwashed and appear unworn. Anything that is not clothes, apparel, and accessories must not be removed from their wrappers or packaging.

You must also return everything with its original packaging, although that packaging does not necessarily need to be intact. If you open something like a baseball bat or other equipment and it seems to be defective, then you should return it to the manufacturer, not Hibbett.

How Long do You Have to Return Things to Hibbett?

Hibbett Sports allows you to make returns for a full refund up to 60 days after you bought them. Does this mean that you cannot get a refund if you return them more than 60 days after?

Surprisingly, no. You can make a return after 60 days as well. You will not get a full refund in cash, but you can get a full refund in store credit and a partial refund in cash. This means that it is easy to replace whatever you are returning after that time since you get store credit.

Are There any Products That Cannot be Returned?

There are items that cannot be returned. They include items that are not in “new” condition, as previously mentioned, as well as items which have been customized or used in any way.

But beyond that, there are also certain items that cannot be returned at all. They do not present a comprehensive list, but any items that have their new-ness compromised by being taken out of the package at all, or items above a certain category of size.

Further, what items cannot be returned depends partly on how they were purchased. Canoes, for instance, cannot be returned if they were bought online. Simply put, there is no easy way for a customer to ship a canoe back to Hibbett, nor is there an easy way to receive one.

Therefore, you cannot return everything. Most apparel and equipment can be returned, but if you are dealing with something that cannot be transported personally, then you should probably contact customer support about whether or not it can be returned before you try mailing it.

Can You Return Products to Hibbett After Use?

The answer to this is more complicated than a simple yes or no. Like many places, Hibbett requires its returns to be in a “new” condition. But whether or not an article of clothing, for instance, looks “new” is totally subjective.

You might get your return rejected even though you literally never wore it simply because the person at the store was suspicious of you and thought you did wear it. You might get something you did wear accepted for basically the opposite reason. It all depends on the circumstances.

The one circumstance it definitely does not depend on is whether or not you actually used it. The people at the store will not know one way or the other, so it is all a matter of whether or not they believe you in whatever you say. But it is wise to only return things that you have not used.

Is Hibbett’s Return Policy Strict?

Hibbett definitely has a less strict return policy than most other stores. Sports equipment stores tend to have incredibly strict policies to protect them from people who are just using equipment once and then returning it. Hibbett still has these, but it skips over the more extractive rules.

The lack of shipping fees, restocking fees, and the hugely generous length of time you have to make returns makes Hibbett’s return policy feel incredibly merciful. And even if you do not return your items within the time they give you, they still give partial refunds after that period of time.

Conclusion

Hibbett’s Sports has a cheaper, easier, and more rewarding return policy. Just so long as you follow the rules and go by the procedure that they lay out, you should get your money back.

The big difference between their return process and other stores’ return processes is the custom shipping label they give you. This will be new and strange to some people but remember that it is meant to save you time, energy, and effort.

So many places have deliberately obstructive return processes that Hibbett’s generous policies seem like they are hiding something between the lines. But the truth is that they are great.

Other Brands’ Policies

ZaraDillardsDiscount Tire
SheinMacy’sTarget
JoannNordstromH&M

Filed Under: Returns

Bunnings Return Policy

May 13, 2022 By Laura Ritterman Leave a Comment

An Australian retailer, Bunnings will happily help customers exchange or return their goods purchased from any one of their stores. Their returns policy falls within your rights under the Australian Consumer Law.  When you enter the store with a product to return, you must identify the products to the door reader or gatekeeper upon entry.

If you do not have your proof of purchase, Bunnings will still allow you to return a product. However, they will take down your identification.

bunnings warehouse

What Is Bunnings’s Return Policy?

Bunnings allows for 30 days to return a product. As long as you are in that window and have the receipt, tax invoice, or proof of purchase, most returns will be accepted at Bunnings.

Most Bunnings store locations have a designated returns and exchanges desk. There, Bunnings team members will provide you with full assistance.

All refunds will be provided back in the original tender. Checks, on the other hand, will be refunded as cash once bank processing of the check has cleared. Credit card refunds must be processed back onto the same credit card.

For their plant products, Bunnings guarantees their plants for 12 months. If you are not 100% happy with the plant, you may return it with the receipt and it will be refunded. This excludes seedlings, including flowers and vegetable seedlings. It also excludes potted bloomers, or short-lived plants that are not expected to live more than 3 to 5 months in the garden.

How To Return A Bunnings Item?

If you made your purchase at a Bunnings store, enter the store and immediately identify your return to the greeter or gatekeeper. From there, you’ll be directed to the returns and exchanges desk. The staff will walk you through the process. Be sure to have your proof of purchase or tax invoice with you.

Online purchases can be returned in store with the tax invoice.

Can You Return An Online Purchase To The Store?

Most Bunnings purchases will need to be returned in store. However, if you have questions about returning an online item, you will need to contact the customer support team. They can be reached at customersupport@bunnings.com.au.

How Strict Is The Bunnings Return Policy?

Bunnings requires you to return your items within 30 days. It is also important that you have your proof of purchase, tax invoice, or other documentation at hand. If you do not have these items, they will take down your information, such as what is found on your driver’s license. However, they still reserve the right to refuse your return or refund.

Bunnings Exchange Policy

Exchanges are eligible for certain items. As long as the proof of purchase is provided along with the item and within 30 days of purchase, you can exchange an item.

Exchanges are not eligible on items that do not qualify for returns.

What Items Cannot Be Returned To Bunnings?

Certain items cannot be returned to Bunnings locations. These items include:

  • Custom-made products.
  • Any products specifically cut to size per your request.
  • Toilet seats, if the packaging has been opened.
  • Tinted paint.

If you receive a custom-made product, or have a product specifically cut to size per your request and the job is done incorrectly, you may still be able to exchange them.

Exceptions (to return policy)

If you received an item that is damaged or faulty, reach out to Bunnings’s customer service. They will work with you to issue an exchange for the same item. They may also be able to repair the item.

If there’s a major problem with an item you received, Bunnings states that you are entitled to a replacement, repair, or refund. Examples of major failure with the products include issues that would have stopped you from buying it if you knew about it first, faults that make it unsafe, or the product being significantly different from the description.

However, bear in mind that this does not include damages that occurred from misuse. If it seems that the product was used incorrectly and broken, Bunnings will refuse the refund, exchange, or repair.

If the fault is not on you, and Bunnings cannot repair the product within a reasonable time, you may opt to choose a refund or replacement.

FAQs

Does Bunnings Give Full Refunds?

As long as items are undamaged, unused, and still within the acceptable 30 day return window, Bunnings will issue you a full refund. How long the refund takes to enter your bank account will depend heavily on the bank you have.

Can I Return Bunnings Products After Use?

For the most part, Bunnings products should be in good, unused condition when you return them. They must be in their original packages, and being sellable condition. Bunnings reserves the right to refuse any exchange or refund.

How Long Do Bunnings Refunds Take?

Typical commercial customer returns will take 10 days to return. Retail customers purchasing special order or custom-made products should expect a 30-day return turnaround. Retail customers purchasing all other products will experience a 14-day turnaround.

See Also: Bunnings Price Match

Conclusion

Bunnings provides many house and homewares, perfect for building or commercial projects. Because of that, they allowed 30 days for exchanges based on the buyer changing their mind.

As long as it’s not one of the items that are prohibited for returns, such as woodcut to the buyer’s specifications, and the product is still in the original package, you can process a return.

If you are unsure of anything regarding Bunnings’s return policy, call the store’s customer service line. You can also chat with them at the customer service desk of your local store location.

Some locations may have variable rules and regulations, so be sure to find out the exact rules for yours.

Other Brands’ Policies

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Filed Under: Returns

Overstock Return Policy

February 20, 2022 By Laura Ritterman Leave a Comment

Overstock is one of the largest online retailers in the world and rivals Amazon for its reach and its loyal customer base.

While most people are satisfied with their purchases at Overstock, there are times when you may want to return a product and get a full refund.

The good news is that returning a product to Overstock is rather easy and doesn’t take much time or work. However, you need to make sure you do it within their advertising timeline to receive your money back.

overstock

What is Overstock’s Return Policy?

Overstock return policy states that you can bring your items back within 30 days of purchase for a full refund. All products must be in original condition to how they were purchased.

It is important to note that you will be responsible for shipping costs if you are returning the item due to buyer’s remorse, such as the item not fitting or from changing your mind.

Return Timeline30 Days
Return MethodMail or In-Store
Exchange PeriodNo exchange policy
Exchange MethodNo exchange policy
Refund PeriodWithin 14 Business Days
Refund MethodOriginal payment method

How To Return a Overstock item?

The return process for an Overstock item is fairly straight-forward although you need to fill out a return item form and you must have an Overstock account.

  • Firstly, you must sign into your account.
  • Then, you will click the “Orders & Returns” tile from your Dashboard in My Account.
  • Following this, click “Return Item” next to the item you want to return.
  • Provide your return information. Click “Submit Return”.
  • Click “Get Label” to select your return label delivery, and follow the included instructions to return your item.
  • You will receive a link with three options to receive your return shipping label: “Get Mobile Code” which requires no printing, “Print Label” or “Email Link”.
  • If you did not elect to use our return shipping label, please make note of your return shipping address and RMA number.

After completing all of these steps you will get a confirmation via your email address that will include your UPS return link and further instructions for sending your products in.

You will be responsible for packaging your returning products and can use original or new packaging.

If you do not have an Overstock account, you are still able to return your product but you will need to create a new account with the same email address you used to make the purchase.

Can you return an online purchase to the store?

Overstock does not have physical in-person stores so you cannot return them to an actual location.

However, Overstock does have third party sellers. If you make a purchase via a third party seller, the return policy will be dependent on their rules.

See Also: Ebay Returns

How strict is the Overstock return policy?

Compared to many other companies, the Overstock return policy is quite lenient. 30 days is plenty of time to decide if you do or do not want an item and the return process is rather simple.

Keep in mind that Overstock will inspect all return items and that everything returned must be in new or unused condition with all the original product accessories if you wish to receive a refund.

Overstock Exchange Policy

Overstock does not adhere to an actual exchange policy. Instead, the company has a return policy that will refund your money and allow you to purchase something new.

Overstock Refund Policy

As long as you return your product within 30 days of delivery and it is in good condition with the original product inserts and accessories, you can expect the refund policy to be processed quickly.

In a typical refund, you will receive the amount of the product. However, if the return is a result of an Overstock mistake or a defective product, they will give you the full cost of the product and shipping charges as well.

You can expect to receive your refund within four weeks of shipping your package back to the company.

You will be notified via email about the entire return and refund process.

Does Overstock take returns without a receipt?

You do not need a physical receipt of your product when making an Overstock return because the company will hold all records of the sale.

Does Overstock accept returns after 30 days?

Overstock will not accept a return after 30 days. That being said, the entire return and refund process usually takes weeks and lasts longer than 30 days.

However, you need to have your product in the mail within 30 days of it being delivered to you.

What items cannot be returned to Overstock?

Overstock has certain items that it will not accept returns for, such as:

Health and Beauty:  
– Perfumes and Fragrances
– Skin Care Products
– Makeup and Nail Care Products
– Personal Grooming Products
– Aromatherapy and Massage Products
– Vitamins and Supplements
– Medical Supplies and Equipment
– Dental Care Products
– Insect Repellents and Sunscreens
Personal and Perishable Items:
– Intimate Apparel
– Body Jewelry
– Products containing food items
– Flowers and Plants
Other Non-Returnable Items:  
– “As is” and “Final Sale” items
– Ink Cartridges
– Factory-Sealed sports collectibles
– Club O Membership
– Gift Cards  
Non-Returnable If Opened:  
– Mattresses (unless damaged or defective)
– Mattress Toppers and Pillows
– Items sold in bulk or by the case  

Non-Returnable if worn, or if tags/liners are removed:  
– Swimwear
– Designer Clothing
– Designer Handbags and Accessories

FAQs

Does Overstock give full refunds?

Overstock does guarantee a full refund for your product. And if the return is due to a mistake done by Overstock, they will also cover the cost of shipping.

Can I return Overstock product after use?

Certain items, such as swimwear and designer clothing, cannot be returned after use. Additionally, mattresses and mattress toppers and pillows can also not be returned if they’ve been opened.

How long do Overstock refunds take?

From beginning to end, you can expect an Overstock refund to take about four weeks. This 30 day timeline is started after you ship the product back to Overstock.

Conclusion

Overstock has a very easy and simple return process that doesn’t take much time for you and doesn’t take much time when it comes to getting your money back either.

With just a few exceptions, Overstock is open to processing a refund on nearly anything you buy in their online stores.

The most important thing to remember about Overstock is that they require you return the item within 30 days of it being delivered to your home.

Other Brands’ Policies

ZaraDillardsDiscount Tire
SheinMacy’sTarget
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Filed Under: Returns

Joann Return Policy – Do I Have 90 Days For A Refund?

February 20, 2022 By Laura Ritterman Leave a Comment

Joann works in textiles and fashion production. These industries are not always known for having the best return policies, but they actually can. The most forgiving return policies recognize that making clothes is just a matter of what materials you have.

Joann is a company that has policies like that. What state or shape the materials are in is far less important than what materials you are returning. For that reason, Joann has a great return policy. But what is their return policy? And how does it work?

jo-ann

Joann Return Policy

You can obtain a complete refund if you bring the fabric and the receipt to a JOANN shop. If you return the fabric within 90 days of purchase, you can claim a refund without a receipt. If you do this, the amount you get will be equivalent to the item’s lowest selling price in the previous 90 days.

Return Period90 Days
Return MethodIn-Store or By Mail
Exchange Period90 Days
Exchange MethodIn-Store or By Mail
Refund Period7-10 business days
Refund MethodOriginal payment method

What Can You Return at Joann?

You can return anything—literally anything—that you buy at Joann. However, if you bought something from a store you can only return it to a store. If you bought something online you can return it to a store, but you can also return it through the mail.

How Do You Return Products to Joann?

When returning product to a store, you must have your product in its entirety in at least somewhat recognizable condition. You also need a receipt of purchase. A proof of purchase, like a bank statement or order number, will not work for returning at a store.

Returning online you can use a proof of purchase. In that case, the process will begin by calling Joann’s customer care number. They will take your information, such as your name and order number, and send you a return label. Some people are confused at this stage, but do not worry.

The return label is there to indicate that Joann has already paid for your shipping costs. It only helps you. Most people are so accustomed to stores having extractive return policies that they expect the return label to complicate things. But no, the return label makes things easier.

Package your items and apply the shipping label, and then ship it off. Joann will receive your items in a few days, and you will receive your refund a few days after that.

See Also: Coach Return Policy

Does Joann Provide Full Refunds?

Yes, though the manner in which they provide the refunds has some nuances. For instance, you can only get your refund in the same tinder that you made your purchase in. That means that if you paid with a card, it will be refunded to that card. If you paid in cash, it will be given in cash.

However, there is a catch: If you made a purchase of over $100, then they cannot give you that refund in cash right there. Instead, they have to send you a check or money order for that amount. The reason is that giving out that amount in cash opens their doors to scammers.

Does Joann Charge Restocking Fees?

Yes, but on only a few of their items. Cricut machines and all sewing machines incur a restocking fee of $25. This covers costs of testing, maintenance, and cleaning that are all required by law before those machines can be put back into consumer circulation.

No other Joann products have restocking fees though.

Does JOANN+ Offer Returns?

No, JOANN+ does not offer returns or refunds at this time. The language they use to describe this makes it sound like a temporary measure, however, as they advise anyone needing help with an order to reach out to a bulk specialist.

Most companies that intend to screw customers out of orders do not encourage those customers to communicate with them. Since JOANN+ is relatively new as well, it is likely that returns are in development but not finalized.

That also means that while they do not technically have returns and refunds ready through JOANN+, JOANN+ customers might still be able to get JOANN+ orders refunded and returned if they communicate with the bulk specialist teams.

Can You Return Joann Products After Use?

Yes, you can. Joann deals mostly in materials, and all materials that they take in from returns will go back into circulation eventually. They will be processed first, however, which will get rid of any wear, tear, or dirtiness that got on them while they were used by customers.

For this reason you can be assured that unless you have practically destroyed your Joann products, they will still take them. This also extends to the sewing machines and other devices they sell. It takes a lot of wear and tear to get Joann to reject a used product return.

How Strict is Joann Return Policy?

Joann’s return policy is possibly the least strict it can be. You can return every product they sell, with restock fees on only a small number of them. You can get full refunds, and you can even return heavily used products, as well as products that you bought online.

This stands in stark contrast to most stores in the same business, which have strict processes for scrutinizing how much you have “used” their products.

How Long Does a Refund from Joann Take?

Refunds from Joann take different amounts of time based on what kind of refund you are getting and where. An online order that you return by mail will issue its refund about three days after the return has made it to them. That means it will be three days plus its transit time till it refunds.

Returning in a store will be instant unless it is in excess of $100.

FAQs

Can You Refund In-Person Classes?

Yes, but only before you attend them. If you cannot attend a class then you can cancel it for a full refund. You can also reschedule those classes if you want to attend a class at a different time. You cannot, however, refund a class that you have already taken.

How many days do you have for a full refund?

Joann have a generous refund policy which means customers have 90 days to return their fabrics to get their money back.

How quickly does Joann refund after returning items?

Refunds are processed by the company within 7-10 business days.

Conclusion

Joann has a great refund policy. In-store and online orders can both be returned for full refunds no matter what the condition of the products. There are restocking fees, but they are pretty low relative to the cost of the products, and only a few products have them.

For these reasons, Joann’s return and refund policy is one of the best on the market.

Other Brands’ Policies

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SheinMacy’sTarget
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Filed Under: Returns

Coach Return Policy – 30 Days For A Refund?

February 19, 2022 By Laura Ritterman Leave a Comment

Coach has a pretty forgiving return policy as long as you follow the terms and conditions. All items need to be returned within 30 days of the purchase to receive a full refund. If you purchased the item while it was on sale or on clearance, you have to return it within 14 days.

Some items cannot be returned though and all items being returned have to be new and in unused condition. You also need to make sure you have the receipt.

coach store

What is Coach’s return policy?

Coach has an open return policy where you have 30 days to return the product and it needs to be unused and new. If you bought the item on sale or clearance, you will only have 14 days to return the item.

Return Period30 Days
Exceptions14 day returns on sale items
Return MethodIn store or Online
Exchange Period30 Days
Exchange MethodIn store or Online
Refund Period7-10 business days
Refund MethodOriginal payment method

How To Return a Coach item?

Coach offers a few easy ways to make returns. You can choose one of the ones below. 

In-Store Return

You can return any item you have bought to a Coach store including items you have bought online. You can find the nearest store to you and pay them a visit to make the return. A cashier at the register will be able to help you.

You need to make sure you have the original order invoice or the receipt to make the return as they will not allow you to make returns if you do not have the receipt.

Online Returns

You can return items online if you bought the item online.

  1. Fill out the return form that came with the item when you received it in the mail.
  2. Make sure to include the form in the item you are sending back.
  3. Make sure to ship your item to the Coach main site at CSI Returns, One Coach Way, Jacksonville, FL 32218.
  4. Use FedEx, USPS, or UPS to send the item back.

When making an online return, you will be in charge of the shipping costs so you won’t get the full refund amount back into your pocket.

Can you return an online purchase to the store?

Yes. You can take the online purchase to the store. You cannot return in-store purchases online though. If you bought the item in the store, you will need to go back to a store to give the item back.

How strict is the Coach return policy?

Coach’s return policy is strict because they want to make sure all the items being refunded are new and not used. So, if you have used the item and just decided you did not like it, you will not be able to return it.

For items you bought on clearance, you only have 14 days to return them which only gives you a small window to decide if you want to keep the item or not.

Coach Exchange Policy

The exchange policy is the same as the return policy. If you want to get a different item, you have 30 days to take it back to the store or put it in the mail to send back to the warehouse. The exchange item has to be of equal or lesser value.

Coach Refund Policy

You can get a refund on Coach items if you take them back to the store with the receipt within 30 days.

Does Coach take returns without a receipt?

You need the receipt to make a return and get a full refund. If you lost the receipt or the order invoice, you will only be able to return the product for a gift card. The card will not have the original purchase amount though in all cases. It will have the lowest selling price of your item within the past 30 days.

What items Cannot be returned to Coach?

All items can be returned to Coach unless they have been open and worn.

Exceptions (to return policy)

There are not many exceptions to the return policy since Coach allows you to return almost all items within 30 days.

If you want to see if they will still take your product, you can always go to the store and check as it’s worth it to see.

The only exception to the return policy is that if the item was bought on sale, you have to return it within 14 days. Final sale items cannot be returned.

How long do Coach refunds take?

If you return it to the store, you will get a refund the same day. If you decide you want to return it online, you have to wait for the warehouse to receive the product and then refund the money to your bank or credit card. This usually takes 7-10 days but can take longer around the holidays or a promotional period.

FAQs

Does Coach give full refunds?

Coach will always give you full refunds if you return the item within 30 days and if the item is not used or worn. If you do not have the receipt, then you will only be able to exchange the item and not get a refund.

Can I return a Coach product after use?

Coach requires all their items to be unopened and unused to return them. If you have already used the item, they will probably not take the product back. If the product is faulty though or was damaged before you received it, you will still be able to return it even if you opened it.

Does Coach accept returns after 30 days?

No. Coach will only take returns within 30 days and within 14 days for clearance products.

Conclusion

Coach is basic with their return policy as it matches many other clothing and purse stores on the market. 30 days is a shorter time period than some other stores though.

Other places do not allow you to return items that were on sale, but Coach allows you to return even items on clearance as long as it’s within 14 days of the purchase date.

Other Brands’ Policies

ZaraDillardsDiscount Tire
SheinMacy’sTarget
MarshallsKohlsCostco

Filed Under: Returns

Nordstrom Return Policy – Guide To A Full Refund

February 19, 2022 By Laura Ritterman Leave a Comment

Nordstrom’s return policy includes different caveats for online or in-store purchases. Depending on whether you have the receipt or item tags, you may receive a full refund or a refund in the form of a Nordstrom gift card. Nordstrom reviews each return on a case-by-case basis.

Nordstrom

What Is the Nordstrom Return Policy?

Nordstrom accepts returns on a case-by-case basis. They do not have a set time limit for returns but can issue 50% partial refunds for returns they consider to be late. Refunds are issued to the original tender or as a store credit.

Nordstrom accepts apparel, footwear, home items, and accessories for refunds. You cannot return items marked Final Sale or Non-Returnable. Beauty items are also a final sale unless stated otherwise.

Your returned items must be in their original packaging. The items cannot have been worn, damaged, or altered.

Nordstrom Return Policy
Return PeriodNo Set timeframe
Return Method1. In-store
2. Drop-off Curbside
3. By Mail
Refund Window5-7 days for a refund
Exchange PolicyNo Exchanges Offered

How to Return a Product To Nordstrom

In-Store

If you purchased your Nordstrom product at a store, you’ll need to return it in-person to any Nordstrom store. If you purchased your product at a Nordstrom boutique, you’ll need to return it to that same boutique.

Nordstrom Rack has a different return policy, only accepting returns on certain items within 45 days by mail or at a Nordstrom Rack or Nordstrom store.

Via Mail

Here’s how to return a product purchased at Nordstrom.com.

For a Nordstrom online purchase, you can return it via mail, curbside return, or in-store.

If you do not have an order number for your online purchase, you cannot use the curbside return options. Curbside return is also not available for fine jewelry, designer, or opened baby gear items.

You can start your return on the Nordstrom website, where you’ll print out a prepaid shipping label. If you don’t have a printer, you can show a digital return code at a USPS location and they will print the label for you.

The original shipping charges for your online Nordstrom purchase will not be refunded.

Nordstrom Exchange Policy

Nordstrom does not have an exchange option or policy at this time. You will need to return your item and then re-order or re-purchase the correct item separately.

Nordstrom Refund Policy

If you’re returning your product to a Nordstrom store or via curbside return, you’ll receive a full refund if you have an order number and/or the original tags on the product. Refunds are returned to the original payment source within 5-7 business days.

If your product does not meet the parameters previously described, you’ll likely receive a refund as a Nordstrom credit via gift card instead. This is up to the discretion of the store attendant and also depends on whether they can track your purchase in their system or not.

Online refunds via mail are usually received within 10-14 business days. It then takes another 5-7 days for your refund to be processed and reflected on your payment source.

See Also: Nordstrom Price Match

How Strict Is the Nordstrom Return Policy?

The Nordstrom return policy includes a rather vague caveat that allows them to review returns on a “case-by-case basis.” This leaves a lot of room for either leeway or strictness, depending on the sales attendant who is taking care of you.

Generally speaking, if your product is in its original condition, with tags and a receipt, you should have no problem returning your item for a full refund.

Does Nordstrom Have Free Returns?

Yes, returning an item at Nordstrom is free. If you are returning an item via mail, you can print a prepaid shipping label.

Unfortunately, original shipping charges for items purchased online will not be refunded to you.

Who Pays the Return Shipping Charge?

Nordstrom provides a prepaid shipping label for returns by mail. You must submit a return ticket online to receive this label via email. You can then print it out and tape it to your package.

If you don’t have a printer, the email should include a digital return code that you can show at your local USPS office. They will then be able to print the label and use it for shipping.

How Long Do Nordstrom Refunds Take?

If you are returning a product in-store or via curbside return, you can receive a cash or gift card refund straight away. If your payment method was a debit/credit card or PayPal, it could take 5-7 business days to process your refund.

If you mail in your return, it is typically received within 10-14 business days. It will then take an additional 5-7 business days for your payment to be refunded to you.

What Is the Nordstrom Return Policy without a Receipt?

If you don’t have a receipt, Nordstrom will try to find your purchase in their system. This can be done if you paid with a debit/credit card or e-wallet, or if you have your order number. If they find your purchase, you may be refunded to your original payment source.

If they don’t find your purchase, you could be refunded the current price of that item in the form of a Nordstrom gift card.

Can I Return Items on Sale?

You can return a Nordstrom sale item so long as it is not marked Final Sale or Non-Returnable. Beauty products cannot be returned.

Does Nordstrom Deny Returns?

Nordstrom reserves the right to deny a return if the sales associate decides it does not meet the return policy’s standards. If your product is in its original form and you have the tags and receipts, you will likely receive a refund without issue.

FAQs

What Items Cannot Be Returned to Nordstrom?

Nordstrom does not return items marked Final Sale or Non-Returnable. Worn, damaged, or altered products are not accepted. Beauty products are also non-returnable unless otherwise stated.

Does Nordstrom Accept Returns After 30 Days?

Yes, Nordstrom can accept returns after 30 days; however, all returns are accepted on a case-by-case basis. Nordstrom Rack also accepts returns up to 45 days after purchase.

Can I Return Nordstrom Product After Use?

If your products appear used, damaged, or altered, Nordstrom can deny your return.

Other Brands’ Policies

ZaraDillardsDiscount Tire
SheinMacy’sTarget
MarshallsKohlsCostco

Filed Under: Returns

Big W Return Policy

February 18, 2022 By Laura Ritterman Leave a Comment

Selling a full range of home-essentials throughout Australia, Big W provides an easily accommodating return policy. They allow returns 90 days after the original purchase date with their Change of Mind Returns policy. As long as you have your proof of purchase, you can get a full refund if the product is in original, saleable condition.

Certain items cannot be returned, and online items can be processed for in-store returns. You can also mail in returns.

big w

What Is Big W’s Return Policy?

BIG W offers a wide window for returns. The store will provide you with a refund within 90 days of purchase. You may also be able to exchange. To initiate a return, you will need your receipt/proof of purchase and the product itself.

The items must be in its original and saleable condition and packaging, with all accessories included. The product must not have been used or worn. If it is a perishable product, it cannot be expired.

Return Period90 Days
Return MethodIn Store or online
Exchange Period90 Days
Exchange MethodIn Store or online
Refund PeriodWithin 2-3 Days
Refund MethodMethod of Payment

How To Return A Big W Item?

If you made your purchase at a BIG W store, you can approach the customer courtesy desk at your nearest location in order to process your product return or exchange. The staff will walk you through the process. Be sure to have your proof of purchase with you.

For online returns, you’ll need to mail the product to the return address provided on the packing slip.

Big W Exchange Policy

Exchanges are eligible for certain items. As long as the proof of purchase is provided along with the item and within 90 days of purchase, you can exchange an item.

Exchanges are not eligible on items that do not qualify for returns.

What Items Cannot Be Returned To Big W?

Certain items cannot be returned to Big W stores. This is usually for hygienic reasons, especially during the pandemic. While Big W does have the change of mind policy, they will not provide a refund on the following items:

  • Toilet paper, paper towels, and tissues.
  • Soaps, toiletries, cosmetics, feminine hygiene and incontinence products, and pain relief.
  • Cleaning items such as antibacterial wipes, sprays and cleaners, and disposable gloves.
  • Nappies / diapers and baby wipes.
  • Pet food.

If you have bought too many or changed your mind on any of these items, Big W’s policy instead encourages you to share with those around you.

Exceptions (to return policy)

If you received an item that is damaged or faulty, reach out to Big W’s customer service. They will work with you to issue an exchange for the same item. They may also be able to repair the item.

If there’s a major problem with an item you received, Big W states that you are entitled to a replacement, repair, or refund.

Examples of major failure with the products include issues that would have stopped you from buying it if you knew about it first, faults that make it unsafe, or the product being significantly different from the description.

However, bear in mind that this does not include damages that occurred from misuse.

If it seems that the product was used incorrectly and broken, Big W will refuse the refund, exchange, or repair. If the fault is not on you, and Big W cannot repair the product within a reasonable time, you may opt to choose a refund or replacement.

How Long Do Big W Refunds Take?

How long a Big W refund takes to show up in your bank account depends on the bank you are using. Typically, shoppers have noted a 2 to 3 day delay if the payment was sourced from your bank account through paypal. If you used PayPal funds, the return may be instant.

If you are shipping products back that you purchased online, factor shipping time into your expected turnaround. Big W products returned in store will be processed immediately.

See Also: Gucci Returns

Can I Return Big W Products After Use?

For the most part, Big W products should be in good, unused condition when you return them. They must be in their original packages, and being sellable condition. Big W reserves the right to refuse any exchange or refund.

It is best to ensure you were completely happy with the product before purchasing it. If you receive an online order, try it on immediately. If you find it does not fit, begin to initiate the exchange immediately before you remove the tags.

FAQs

Does Big W Give Full Refunds?

As long as items are undamaged, unworn, and still within the acceptable 90 day return window, Big W will issue you a full refund. How long the refund takes to enter your bank account will depend heavily on the bank you have. Cash returns may be exchanged for store credit.

How Strict Is The Big W Return Policy?

Big W does provide a wide return window, they are strict when it comes to having your proof of purchase. If you don’t have this record, you won’t be able to return your items to the store. Additionally, they will not take back products that are heavily damaged, soiled, or no longer in the original package.

Can You Return An Online Purchase To The Store?

Yes, you can return online Big W purchases back to your nearest store. Please ensure that you have the packing slip and proof of purchase when you return the items.

Conclusion

Big W wants their customers to be completely satisfied with all of their products. Because of that, they allowed 90 days for exchanges based on the buyer changing their mind.

As long as it’s not one of the items that are prohibited for returns, such as personal hygiene products, items in good condition will be accepted for a full refund.

If you are unsure of anything regarding Big W’s return policy, call the stores customer service line.

You can also chat with them at the customer service desk of your local store location. Some locations may have variable rules and regulations, so be sure to find out the exact rules for yours.

Related:

Harvey NormanWhole Foods
The Good GuysLidl

Filed Under: Returns

Lidl Return Policy

February 19, 2022 By Laura Ritterman Leave a Comment

Grocery stores are not known for their return policies. It is strange to imagine someone coming into a store to return a food item that they bought. Many people assume Lidl to be the same as other places that focus on food sales for the same reason.

But just because it is uncommon and unlikely does not mean it is untrue. Lidl has a return policy for many reasons. Chief among them is the fact that is better to have one and not need one than need one and not have it. But how does it work? And how does one return things to Lidl?

lidl

What is Lidl’s Return Policy?

If you have the receipt, you can return an original Lidl-branded product. Lidl guarantees a complete refund if an eligible item is returned within 90 days after purchase.

There are two things that you can return to Lidl:

  1. Lidl-branded item
  2. National brand and non-food items

This encompasses everything that you can buy from Lidl as well, except for faulty food items. You cannot return faulty food items since those just become waste anyways.

Food items can be returned within 90 days of buying them. These should be returned in the original packaging and with a receipt.

Faulty non-food items can be returned to a store so long as you have a proof of purchase. The original packaging is not required. You can get either a replacement or a full refund. This can happen any time within a year of buying the item.

You can actually return faulty non-food items more than a year after you bought them, you just have to start the process with a customer service agent over the phone rather than in a store.

Items that are neither food nor faulty can be returned within the first 90 days of buying them. In this case you will have to bring the receipt and the original packaging. The item must also be in a “new” and resaleable condition if you want to get a full refund or exchange for it.

Return Period90 Days
Return MethodIn-Store
Exchange Period90 Days
Exchange MethodIn-Store
Refund MethodMethod of Payment

Can You Return an Online Purchase to a Store?

Imagine that you buy something online and want to return it. How do you go about that? Lidl is one of the few stores that does not sell anything online that you cannot get at the store itself.

That means anything that you buy online can be returned to a normal store. And not only that, but it has to be returned that way. Lidl does not have any methods for doing returns on items through the mail. So, be careful shopping online if you do not have a Lidl in your area.

Does Lidl Take Returns Without a Receipt?

No, Lidl does not take returns without a receipt. Proof of purchase does not work—you need a receipt, even if your order comes from their online store. That means printing out the receipt in order to show it to customer support if you want to return an item you got online.

Lidl Exchange Policy

Lidl’s exchange policy is similar to the exchange policy of many stores: Because they offer full refunds, exchanging items is possible in practice even if there is not language set aside for it on paper. Just return the item for the full refund, and then use the money to get something else.

Lidl Refund Policy

That way of doing returns is heavily reliant on having a clear refund policy, however. So, what can you get refunds on with Lidl? The short answer is that you can technically get refunds on anything, but it is not promised that you will get refunds on everything you return to them.

You can get refunds on food items, but it is uncommon. Remember that when you are returning food items you are basically claiming that the food did not meet your standards in some way. You cannot return mostly eaten food items and expect to get a refund for them.

You will always be able to get refunds on faulty non-food items. Be sure to have the original packaging and receipt when you return them, but because you are returning things that are faulty, customer service will generally be accommodating to the inconvenience it caused you.

You will be able to get refunds on non-faulty non-food items about half of the time. This is because these items need to be returned in a “new” condition that they can be resold in. That means if you buy a t-shirt from Lidl, you can only return it if you never wore it or washed it.

How Strict is the Lidl Return Policy?

Lidl’s return policy is strict when it comes to what you can return, but it is not very strict in just about every other way a return policy can be strict. Specifically, while the manner in which you return a non-faulty, non-food item might be strict, you have 90 days to do it.

With faulty items you have a whole year, and customer service will still work with you even if you return the item more than a year later. The real obstacle that you will face when trying to return things is not the time you have to do it, but the availability of it since you cannot return by mail.

Conclusion

Lidl allows you to return anything you buy from them, but it will only accept certain things if they are in the right condition. Whether or not they accept food items or non-faulty, non-food items are the most uncertain, as the standards for the conditions they need to be in are subjective.

Still, you have plenty of time to return either of them, and anything you return will get you a full refund. Just be sure to have your receipt with you, even if you bought something online.

Also remember that you will only be able to return something to an in-person store. Even items that you buy online can only be returned to an in-person store, though you can talk to a customer service agent about the return process on the phone beforehand to speed it up.

Other Brand Policies

GucciFootlockerCoach
SheinMacy’sTarget
MarshallsHollisterCostco

Filed Under: Returns

Curry’s PC World Return Policy

February 15, 2022 By Laura Ritterman Leave a Comment

Electronics companies seem to either have the most forgiving or the most unforgiving return policies. Either they allow you to return things even when they are borderline destroyed, or they do not let you return things even when they are absolutely pristine.

So, which one is Curry’s PC World?

The answer is more complicated than a simple yes or no.

currys pc world

What is Curry’s PC World return policy?

Curry’s PC World’s return policy is that they will accept the return of a product in three different circumstances. Faulty products must be returned to a store or by mail within 30 days, unwanted products must be returned to a store within 21 days. You must submit the paperwork to return them by mail within 14 days, but you actually have another 14 days after that to return them.

Damaged products do not have a listed time limit.

Those circumstances are:

  1. If the product is unwanted
  2. If the product is faulty
  3. If the product is damaged

Each of these circumstances has different requirements attached to it.

Currys Return Policy
Return PeriodUnwanted items: 21 Days
Faulty items: Within 30 days
Damaged: Unlisted
Return MethodIn Store or online
Exchange Period30 Days
Exchange MethodIn Store or online
Refund PeriodWithin 14 Days From Purchase
Refund MethodMethod of Payment

The most important thing to remember about Curry’s PC World return policy is that it is primarily concerned with how a product looks. That means that if you are returning it because it is faulty or broken, then the fault or breakage should be clear by looking at it. That much is obvious.

What is not so obvious is what happens if you return an unwanted item after you have already taken it out of its packaging. What do you do then?

How to Return an Unwanted Item?

You can return an unwanted item only so long as you return it within 21 days of purchasing it. In that case it has to be wrapped in its original packaging, unopened. If you do that, then you can return your item for a full refund or equivelant exchange for any in-store item.

You can still return an unwanted item within 14 days of buying it if it has been opened. In that case, however, you will have to return it in a “new condition”. That means it has not been started up, had anything installed, or had any additions or software put onto it.

This is one of the more interesting requirements. How do they know you have started something up, installed it, or installed something onto it? There are some tests they can do, but with many computers, there are ways of “rolling back” any changes you make to their original points.

In short, while you can only return an unwanted item in “new” condition, you can make it “new” even if you have used it. Although it is always safer to actually return it new.

You can return an unwanted item at a store or through the mail. Small items and large items need to have a proof of purchase with them, as well as a different return form depending on whether or not they are a large or small item.

See Also: Does Currys Price Match

How to Return a Faulty Item?

You can return a faulty item to a Curry’s PC World within 30 days of receiving it. As before, you need both a proof of purchase and proof that is a faulty item. You will get a full refund for this.

Most times, the proof that it is a faulty item is the item itself. A computer that will not turn on, a hose that is visibly broken, etc. The item needs to be unambiguously faulty out of the box.

The process for returning it is the same as with an unwanted item. You can return it to the store or return it by mail. There are unique forms for both small and large item returns by mail.

How to Return a Damaged Item?

Returning a damaged item is more simple than you probably think. Most people worry that you will have to somehow prove that it arrived damaged, rather than being damaged from use.

The truth is, Curry’s PC World accepts both as if they are the same. The important thing to them is not the difference between an item that was damaged before or after you opened it. The important thing is whether it is returned as damaged or unwanted.

A damaged item is not a security risk. No matter what its condition it will be broken down for its parts. An item returned in an unwanted state has to be new, as otherwise it could have malicious software on it. It is also worth noting that damaged returns are not promised refunds.

How Long do Curry’s PC World Refunds Take?

Making a return in a store will make the refund instant. Going by mail will make it take longer. You will have to wait for the initial travel time of shipping the product. Once it actually gets back to Curry’s PC World the refund will usually be posted about three business days after that.

How Strict is Curry’s PC World Refund Policy?

When compared to other PC and appliance retailers, Curry’s PC World’s refund policy is pretty generous. Not only can you get a full refund, but you can return damaged or faulty items.

This is unusual, as many retailers will make it so their contract of sale disallows you from using their return policy to return damaged or faulty products. In those cases, you would just be stuck with the product. With this policy, you can return it for a full refund.

FAQs

How long is the refund process?

The refund timeframe can take up to 14 days to fully process.

Can you make returns without a receipt?

Yes, but you still need a proof of purchase. A proof of purchase does not necessarily need to be a receipt. It can also be a bank statement or online sales invoice.

Conclusion

Curry’s PC World will require you to do some paperwork, but its refund policy and process are laid out very clearly on their website. Their customer support is also good at helping people get where they need to go in order to make their returns and leave satisfied.

Other Brand Policies

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Filed Under: Returns

Crate and Barrel Return Policy

February 13, 2022 By Laura Ritterman Leave a Comment

Crate and Barrel has some great furniture. However, sometimes you purchase something, only to realize later on that it didn’t work in your home the way you wanted.

Keep reading to figure out exactly how Crate and Barrel’s policy works and what all can be returned or exchanged.

crate and barrel

What is Crate and Barrel’s Return Policy?

Crate and Barrel allow refunds and exchanges, so long as you call within the first seven days after delivery. You still have 30 days to return the item, as long as you have communicated this with the company.

Return Period30 Days
Return MethodIn-store or By Mail
Exchange Period30 Days
Exchange MethodIn-store or By Mail
Refund Period7-10 Business Days
Refund MethodOriginal payment method

Crate and Barrel have different return policy windows depending on the category they fall into. This also includes the items they have excluded within their policy.

ItemsReturn Window
Furniture and RugsMust set up a return within 7 days 30 days to return Not eligible for online returns
Non-Furniture and Rug ItemsHave 90 days to return
Store SamplesNot eligible for returns or exchanges Sold as-is
Basic Freight ItemsMust set up a return within 7 days 30 days to return Not eligible for online returns
Custom ItemsNot eligible for returns or exchanges
BotanicalsNot eligible for returns or exchanges

How To Return a Crate and Barrel Item?

For Furniture, Rugs, and Basic Freight Items

  1. Call Crate and Barrel to arrange a return within 7 days of pick-up or delivery
  2. Return the item within 30 days of pick up or delivery
  3. Bring some form of proof of purchase
  4. Payment will be returned to the card the item was purchased with (for cash payments, you will receive up to the first $100 in cash and the rest mailed as a check)

For Non-Furniture Items In-Store Returns

  1. Bring the item to store within 90 days
  2. Item must be in good condition and unused and unwashed
  3. Show proof of purchase
  4. Money will be returned to whatever card you used to make the purchase (for cash payments, you will receive up to the first $100 in cash and the rest mailed as a check)

For Non-Furniture Items Online Returns

  1. Sign in to your online returns with your order number and ZIP code
  2. Select item to return
  3. Fill out the form on why you are returning the item
  4. Print out the FedEx shipping label
  5. Pack up item
  6. Drop off at FedEx store
  7. Track your return online

For online orders, you are in charge of return shipping. Unless the item was damaged or broken upon delivery, Crate and Barrel will not pay or return money for any shipping costs.

Can You Return an Online Purchase to the Store?

Yes, online items can be returned to the store as long as you have proof of purchase.

How strict is the Crate and Barrel Return Policy?

Crate and Barrel’s return policy is very strict.

However, Crate and Barrel will try to work with you on proof of purchase. Even if you don’t have a receipt, they will take almost any proof of purchase, or try and look it up for you.

Crate and Barrel Exchange Policy

Crate and Barrel’s exchange policy is the same as their return policy.

  1. For non-furniture items, you have 90 days to exchange an item and must provide proof of purchase unless you want to exchange for the same item.
  2. For furniture, rugs, and basic freight items, you have 7 days to make a call to request a return. The item must then be returned within 30 days of delivery or pick-up for an exchange. Proof of purchase is required.

Crate and Barrel Refund Policy

Crate and Barrel’s refund policy is the same as their return policy.

  1. For non-furniture items, you have 90 days to exchange an item and must provide proof of purchase.
  2. For furniture, rugs, and basic freight items, you have 7 days to make a call to request a return. The item must then be returned within 30 days of delivery or pick-up for a refund. Proof of purchase is required.

For returns, money will be returned the same way you made the purchase. If the item was paid for in cash, up to the first $100 will be returned to you immediately. After that, the rest will be sent to you via check.

Does Crate and Barrel Take Returns Without a Receipt?

Crate and Barrel require some proof of purchase for a return. If you only want an exchange for the exact same item, you may not need a receipt. However, to exchange for a different item or to get a return, some proof of purchase is required.

Almost anything can be used as proof of purchase:

  1. Original receipt
  2. Gift receipt
  3. E-receipt
  4. Original packing slip
  5. Gift packing slip
  6. Order number
  7. Gift registry number
  8. Email address used to receive the e-receipt
  9. Crate and Barrel Credit Card
  10. Major credit card used to make the purchase.

Does Crate and Barrel Accept Returns After 30 Days?

If the item was a non-furniture item, it can be returned for up to 90 days.

For furniture, rugs, and basic freight items, they must be returned within 30 days, and only after making a call to return the item within the first 7 days.

What Items Cannot be Returned to Crate and Barrel?

Gift cards, customized items, and botanical items all cannot be returned to Crate and Barrel. Cut yardage is also a final sale and cannot be returned. 

Exceptions

Items that were floor samples, or items that were worn, washed, or not in good condition are not eligible for returns. Also, any items purchased during a final sale are unable to be returned.

How Long Do Crate and Barrel Refunds Take?

For credit cards, the amount can take 1-3 days to hit your credit card after the item has been successfully returned to Crate and Barrel. For cash, you will receive the first $100 immediately. For the check, they will send it by mail, which can take roughly up to a week, depending on the speed of the post office.

FAQs

Does Crate and Barrel Give Full Refunds?

Crate and Barrel does not give any refunds for shipping or delivery fees. They will pay you back the full cost of the item you purchased.

Can I Return a Crate and Barrel Product After Use?

If non-furniture items have been worn or washed, they are not eligible for returns. The Crate and Barrel website doesn’t state anything about furniture, we would assume that as long as they are still in great condition, they can be returned.

How long is the Crate & Barrel return window?

Customers have 30 days to return to their store.

Conclusion

Crate and Barrel’s return policy is relatively straightforward. Larger items like furniture and rugs cannot be returned online, and instead only sent into the store.

For these large items, you must also call customer service within the first 7 days after delivery and return within the first 30 days to get a full refund.

For other items, you have 90 days to return the item for a full refund.

Other Brand Policies

GucciFootlockerDiscount Tire
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Filed Under: Returns

Vans Return Policy – Do I Have 60 Days For A Refund?

February 10, 2022 By Laura Ritterman Leave a Comment

Vans has very strict policies when it comes to the return and refund of their items. They have a 60-day window for all returns, but all of the original tags, receipts, paperwork, and boxes must be returned with the item as well. No item can be returned if it has been washed or worn, and they do not allow for exchanges.

Keep reading to figure out the best way to receive a return on Vans’ products to get your money back.

vans store

What is Vans’ Return Policy?

Vans has strict rules about the items they will accept.

  1. The item cannot be worn or washed
  2. The original tags must be on the product and they must be in the original package
  3. If a custom order, the issue must be written on the design picture
  4. You must have a return address, refund form, and original paperwork must be brought in with the product when making in-store purchases.
Return Period60 Days
Return MethodIn-Store or Online
Exchange PeriodN/A
Exchange MethodN/A
Refund Period60 Days
Refund MethodIn-Store or Online

How To Return a Vans Item?

Store Return

To return an item to Vans in-store, you must have:

  1. The receipt or order number
  2. Your merchandise
  3. The original packaging
  4. The return form paperwork that was included in your order

Having all of this, you just have to enter the store and speak to someone in customer service or at a till.

Online

Vans returns are only able to be sent through the US Postal Service or FedEx. Original shipping charges are not refunded.

  1. Pack item back into original Vans box
  2. Go online to get your return label
  3. Write your name, return address, and order number on the return shipping label
  4. Drop off the box at the post office or FedEx carrier
  5. Once Vans gets the return, your return will be issued within 30 days

Can You Return an Online Purchase to the Store?

Yes, you can return items to a Vans retail store that were purchased online. However, if the item was purchased with Apple Pay, PayPal, or Klarna, you will not be able to get cash back, and will only receive store credit.

See Also: Vans Black Friday

How Strict is the Vans Return Policy?

Van’s return policy is very strict. While items can be opened, if they have been worn or washed, they cannot be returned. Customers can return items if the color, style, or product was wrong, the product came in damaged, or if it wasn’t up to the customer’s standards as long as it is within the first 60 days.

Vans’ Exchange Policy

Vans does not have a specific exchange policy, as they rarely offer exchanges. On their website Vans states that if you want an exchange, you can contact their customer service. However, on other parts of the website it states that they do not accept exchanges. Instead, they suggest you return the item and then purchase the new product.

Vans’ Refund Policy

Vans offers a 60-day refund on items. As long as the item wasn’t purchased via PayPal, Apple Pay, and Klarna, then you will get a refund to the card you bought the item with. If you bought an item with a gift card, a new gift card will be sent to you.

 It can take up to 30 days after Vans receives the items for them to send your refund, which can take up to 2 weeks. This means that you may have to wait for a refund up to 44 days after returning an item.

If the item was purchased online, Vans will not refund the shipping cost unless they were at fault.

Does Vans Take Returns Without a Receipt?

Vans does not take returns without a receipt or order number. If you have the order number, but not the receipt, then you should be able to still get a return. However, they will not make any exceptions for a missing receipt or order number.

Does Vans Accept Returns After 30 days?

As long as the items are unwashed and unworn, Vans will accept returns for up to 60 days. Just make sure when you go to return an item that you have everything you need such as the return form, the box, tags, and receipt or order number.

See Also: Harbor Freight Return Policy

What Items Cannot be Returned to Vans?

Custom orders or designs cannot be returned to Vans. Items that do not have the original paperwork, box, tags, or receipt can also not be returned.

Exceptions (To The Return Policy)

Custom orders and designs cannot be returned, except in very rare cases where the design was incorrect or damaged. If the item was worn or washed, it is also unable to be returned.

FAQs

Does Vans Give Full Refunds?

Yes. Vans will give full refunds on any items that are unwashed or unused, have their original tags, and that you have a receipt and original box for.

Can I Return a Vans Product After Use?

No. Vans does not accept returns after use or if the object was washed. They are very strict on this, and will not even offer store credit in exchange. 

How Long Do Vans Refunds Take?

Vans refunds can take up to 30 days. If the product was returned via mail, it can take an additional two weeks on top of that, as it will take time for the item to get to the company.

Conclusion:

Vans’ returns and refunds can be a bit of a hurdle. They are very vague on their website and have very strict policies. They will not return anything worn or washed, or without the paperwork, package, and tags that came with it. They do not allow exchanges either, and instead suggest that customers return the item and then purchase the one they did want.

With all of this, it can be confusing to get a return. When in doubt, it is best to contact customer support to figure out the exact guidelines and what would be accepted.

Other Brand Policies

GucciFootlockerDiscount Tire
SheinMacy’sTarget
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Filed Under: Returns

AutoZone Return Policy

February 8, 2022 By Laura Ritterman Leave a Comment

Autozone’s return policy is very strict but does allow for full returns, refunds, and exchanges for up to 90 days. However, if you do not have the original packaging and receipt, Autozone may not grant your refund. Store credit can still be possible, but not guaranteed. You will also have to pay for shipping costs if the return wasn’t due to a mistake on Autozone’s part.

In the article below, we will explain more about Autozone’s return policy and frequently asked questions about their return program.

autozone

What is AutoZone’s return policy?

Autozone’s return policy gives you a 90-day window to return most items. They must be in their original package, with no damage or customizations, and you need your original receipt.

Return Period90 Days
Return MethodIn-Store or Online
Exchange Period90 Days
Exchange MethodIn-Store or Online
Refund Period7-10 Days
Refund MethodIn-Store (with a receipt) or Online

How To Return an AutoZone Item?

AutoZone offers two easy ways to return an item. For both methods, however, Autozone will not refund shipping costs until the product came broken or there was some sort of shipping error.

Store Return

Returning an item to the store is a simple process.

  1. Bring the cleaned product that is in its original package to the store
  2. Ask a cashier to return the product for you
  3. Show original receipt
  4. If you used a credit card to originally make the purchase, you’ll have to present the card to get refunded. Otherwise, they will give you cash

If the product you bought was something you filled with fluids, it will have to be drained before being returned.

Fulfillment Center

Unless Autozone messed up the shipping of your product, returning the item will cost you money.

  1. Go online to Autozone’s fulfillment center
  2. Find your order
  3. Fill out part B of your shipping invoice return form
  4. Pack the product in its original packaging – make sure you include the form
  5. Place the return label on the package
  6. Go to a carrier store to deliver the item

Autozone highly recommends using a carrier that offers tracking to make sure the package gets delivered safely. As with returning items in-store, make sure that any excess fluids are drained.

Can you return an online purchase to the store?

Yes, items purchased online can be returned to any store, as long as you have the original package and a receipt. However, it is important to note that unless there was something wrong with your delivery, Autozone will not return any shipping costs.

See Also: AutoZone Price Match

How strict is the AutoZone return policy?

Autozone’s return policy in-store is pretty strict. If you don’t have a receipt, it is very unlikely that they will give you a refund or exchange. If that is the case, what you can try to do is call Autozone’s customer care department to try and see if they can find proof of purchase for you.

Sometimes, they may be able to give you in-store credit instead of cash back if you don’t have your receipt with you.

AutoZone’s Exchange Policy

AutoZone offers exchanges to almost all of their items. As long as it is an item that could be returned, it is an item that can be exchanged.

AutoZone’s Refund Policy

AutoZone will take a refund on anything you can return for full price, as long as you return the item in its original package, and have your original receipt. Without the receipt, you may only get store credit.

Does AutoZone take returns without a receipt?

Autozone is pretty strict about not giving refunds or without a receipt. If you call customer care, they may be able to find some proof of purchase. If they can’t, they may not accept the return. Sometimes, they may give you store credit instead.

What items Cannot be Returned to AutoZone?

Items such as gift cards, customized products, or items purchased during a sale cannot be returned. Batteries have their own warranty and while may be able to be returned, you’ll have to look at the warranty to figure out when the return window expires.

Exceptions (To The Return Policy)

Batteries are the only exception to Autozone’s return policy, as they have their own warranty. Items that have been bought during a sale, customized, or gift cards cannot be returned or refunded ever.

Can I Return an AutoZone Product After Use?

Yes, products can be returned after use, as long as you still have the receipt and original item.

 If it was a core product, which is a part of the vehicle being replaced in your car, the part can be returned to Autozone if you originally bought it there. However, the part must pass an inspection first. If it fails the test, you may not get a refund.

Does AutoZone Give Full Refunds?

Yes, AutoZone gives full refunds if you have your item in its original package and have the receipt. It must also not be any of their items that fall under no returns or exception to returns. If you do not have the original packaging and receipt, they might still give you some store credit, though they do not always do that.

If you want, you can try to contact customer care online or on the phone to see if they can find proof of purchase.

FAQs

How Long Do AutoZone Refunds Take?

If you used a card, refunds can take between 7 to 10 days. If you purchased an item with cash, you can receive a refund right away.

Does AutoZone accept returns after 30 days?

Yes, Autozone’s window for returns, refunds, and exchanges is 90 days.

How many days do you have to return to AutoZone?

Autozone allow customers to return to the store or online within 90 days of purchase.

Other Brand Policies

GucciJohn LewisDiscount Tire
SheinMacy’sTarget
MarshallsHollisterCostco

Conclusion

AutoZone will allow refunds or exchanges on almost any items they sell, except for customized products, gift cards, and batteries if it is outside their warranty.

They give you a generous 90-day window to return any item. However, a receipt and the original box are necessary to receive a refund. It is a fair refund, although it can be seen as strict.

Filed Under: Returns

Harvey Norman Return Policy

February 13, 2022 By Laura Ritterman Leave a Comment

Harvey Norman allows you to return most items within 14 days from the time you received the item. You can return it for a refund, exchange, or gift card.

There are some items though that cannot be returned. In addition, if the item was damaged or incorrectly supplied, the company will replace the item under their Consumer Guarantees Act rather than you need to go through the exchange or refund policy.

harvey norman

What is Harvey Norman’s return policy?

While Harvey Norman is pretty open to accept returns for any product that you are not fully satisfied with, within 14 days from purchase. The return policy also changes slightly depending on the item you want to return but the standard window is 14 days.

There are some terms and conditions.

Harvey Norman Return Policy
Return Period14 Days
Return MethodIn Store or online
Exchange Period14 Days
Exchange MethodIn Store or online
Refund PeriodWithin 7 days
Refund MethodMethod of Payment

Here are some examples below of common items bought from Harvey Norman and how the return policy applies to them.

Personal care, grooming, and hygieneCannot be refunded unless faulty
AppliancesCan return for 14 days
ElectronicsCan be returned for 14 days
Sale and Clearance itemsCannot be refunded unless faulty
Hardware and flooringDepending on the specific warranty
FurnitureCan be returned within 14 days except for bedroom furniture that has already been used
BeddingCannot be returned once opened, this includes pillows, mattresses, and bed linen

How To Return a Harvey Norman item?

Harvey Norman offers a few simple ways to make returns. 

Store Return

You can return any item you bought from the company to the nearest store. Make sure you bring your receipt and all the original packaging with you as the company will check to see if the item has been used.

Online Returns

If you made the purchase online, you can return it online to get a refund via an internet transfer into the bank account that was originally used to buy the item. The refund typically takes about 7 days.

  1. Log into the Harvey Norman website.
  2. Go to “returns”.
  3. Click “return items” next to the item that you want to return if there is more than one in the order.
  4. They will send you a label through your email that you can use to return the item.

Certain electronics and other valuable items cannot be returned online. If there is no option to return it online, the website will let you know next to the item.

Can you return an online purchase to the store?

If you do not want to go to the store again, you can return the item online. This often allows you to get a return or refund faster.

See Also: Does Bing Lee Price Match?

How strict is the Harvey Norman return policy?

While Harvey Norman wants you to be satisfied with all their products, they do make you abide by the terms and conditions when you want to return an item. To return an item, you need proof of purchase, the original packaging, and it needs to have been purchased within 14 days.

See Also: Harvey Norman Price Match

Harvey Norman Exchange Policy

Harvey Norman’s exchange policy follows the same rules as their return policy. If you want to make an exchange, you need to do so within 14 days of the purchase.

Harvey Norman Refund Policy

Harvey Norman will return most items within 14 days as they are not used and are in their original packaging.

Does Harvey Norman take returns without a receipt?

When you return an item to the store, you need to have proof of purchase, so they will not allow you to return the items if you do not have a receipt. If you made the purchase online, they should be able to see the purchase order from your account.

Does Harvey Norman accept returns after 30 days?

No, the return policy states that you need to have the item returned within 14 days from the day you received the item.

What items Cannot be returned to Harvey Norman?

There are many items that cannot be returned to Harvey Norman, they are included below:

  • Beds, bedroom furniture, mattresses
  • Pillows, mattress protectors, bed linen
  • Customized and special orders
  • Items marking display or floor stock
  • EPAY software and games
  • Gift cards, SIM cards, vouchers, and recharge cards
  • Personal care items that involve grooming hygiene

Exceptions (to return policy)

There are few exceptions to the return policy since it is not very strict, to begin with, you and you can return most items.

The items listed above cannot be returned or exchanged in almost every case unless there is a problem with the item and it was given or shipped to you faulty.

Many SIM Card and gift card items cannot be returned even if you never used them. So, make sure you need the item and plan to use it before you purchase it.

FAQs

Does Harvey Norman give full refunds?

Yes, Harvey Norman will give you a full refund for any item returned as long as you follow the terms and conditions and the item is not on the exclusion list. You will receive all your money back.

Can I return a Harvey Norman product after use?

Items must be in their original unopened condition to return to Harvey Norman. This means you cannot return the item if you have opened it and used it. If the problem was faulty, you can still return it even if you opened it.

How long do Harvey Norman refunds take?

If you return the item to the store, you get a refund immediately. If you make the return online, it can take up to 7 days to receive the money in your bank account once the store has received the item back.

Conclusion

Harvey Norman has a fairly strict return policy as they only give you 2 weeks to return the item. Other companies offer 30 or even 90 days.

If you aren’t sure whether you can return the item or not, you can always take it into the store and see if they will accept it. They have a long list of exclusion items though so make sure it’s not on this list before you try to return it. 

Related:

GucciJohn LewisLululemon
SheinMacy’sTarget
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Filed Under: Returns

Hollister Return Policy – 30 Day Return Policy?

February 10, 2022 By Laura Ritterman Leave a Comment

Hollister is a US clothing retailer and brand under the Abercrombie and Fitch umbrella. Customers have the ability to buy from the company either online or in-store. However, with buying from a company sometimes you need to return products that you potentially changed your mind about.

In this post, we review the Hollister return policy so you know all of the details before requesting a refund or exchanging for another product.

hollister

What is the Hollister return policy?

The Hollister return policy is fairly flexible allowing customers to return items up to 30 days after purchase. After 30 days, Hollister allows for a merchandise credit instead. Clothing should remain unworn and unwashed.

Hollister Return Policy
Return Period30 Days
Return MethodIn Store or online
Exchange Period30 Days
Exchange MethodIn Store or online
Refund PeriodUp to 30 Days
Refund MethodMethod of Payment

How To Return a Hollister item?

There are two methods of returning an unwanted or exchangeable item to Hollister, in store and online.

Online

If you ordered online, you can return your Hollister items through the Hollister website by finding the returns tab on your online account. You can initiate a return from there. You can choose to print the return label as presented by Hollister or make your own with the proper return address.

You’ll want to note that Hollister will not pay for return shipping – you’ll actually have $7 deducted from your refund regardless of the outcome of the return. You’ll receive the amount back on your card after the refund is processed.

In Store

Stores are similar but don’t have a fee. You can return items purchased online or in store at the store. You’ll need to bring proof of purchase in order to make a return. In person, you can receive either the refund the same way you paid – via cash or card.

Can you return an online purchase to the store

Yes, you can return an online purchase to a store. The stores can handle both in store and online returns. Online does not handle in store purchases.

How strict is the Hollister return policy?

The answer is, not especially. The Hollister return policy is fairly lenient in that they will take a return without the original tags on the item. Most Hollister stores will want to see an identification card to prevent people from repeatedly bringing back non-Hollister clothes and getting refunded.

The return policy is fairly general and doesn’t actually suggest the need to have the original tags on – or suggest that the customer shouldn’t wear or try on new clothes, which is unusual. We imagine this approach to returns leads to customer loyalty.

See Also: Primark Return Policy

Hollister Exchange Policy

Generally, the Hollister exchange policy is quite similar to the refund policy. The only difference is that Hollister will allow customers in store and online to pick out something else. The Hollister site doesn’t say anything specific about how to move forward receiving a new item – though we are sure it’s as easy as the rest of their site and policy.

Does Hollister take returns without a receipt?

Yes Hollister accepts returns without a receipt, however, they do have a limit. A local Hollister store will likely want identification to ensure you aren’t repeatedly returning items without receipts or tags. From the perspective of a high-end clothing line, this makes sense.

Does Hollister accept returns after 30 days?

Yes, and no. Hollister will accept a return after 30 days, but instead of receiving a full cash or card refund, you’ll receive store credit for the value of the merchandise. Hollister’s clothing lines do change rapidly with seasonal fashion, so the lack of need to return cash refunds for not as recent items works.

What items cannot be returned to Hollister?

Their website does not specify any particular items that are not returnable, which is impressive considering that most of the items bought at Hollister are clothes. While they aren’t specific about this, be sure to ask Hollister to make sure.

If you are concerned about an item, check with customer service in the store or online first.

See Also: Lululemon Return Policy

Can I return a Hollister product after use?

In a word, yes. The Hollister website doesn’t specify the condition in which clothing must be returned, though common sense dictates you don’t attempt to return a torn shirt or one covered in stains. Hollister seems fairly liberal in their policy, and expects their customers to come to them to discuss issues with clothing to find something different or that fits better.

See Also: Vans Return Policy

Does Hollister give full refunds?

This depends on what you call full! Hollister will issue a full refund for clothing returned properly within 30 days. If you bought and returned online, you can expect to have $7 deducted for the cost of shipping and processing an item for a refund.

FAQs

Can I return online with no order confirmation?

No, you’ll need a receipt or order confirmation to return items online. This i

What if I bought a Hollister item in another country?

If you were out of the United States or traveling between countries when shopping and end up returning an item in a different place, the return policy is slightly different. You’ll receive a merchandise credit for the item for the lowest price the item has ever been sold for in the local currency, in that country.

How long do Hollister refunds take?

The site does not specify how long a Hollister refund is expected to take. In an store refund will be fast depending on the day and speed of your bank.

Conclusion

Hollister offers a fairly lenient return policy for the purpose of clothing without fully indicating the condition of the clothing required.

Hollister assumes customers will be responsible and loyal by not being very specific about instructions. They also make online returns fairly easy though their return shipping is not free.

Related: John Lewis Return Policy

Filed Under: Returns

John Lewis Return Policy

February 7, 2022 By Laura Ritterman Leave a Comment

The John Lewis return policy is generally pretty flexible unless you’re trying to return an item like a mattress or a used electronic device. The company is also known to have pretty lenient staff, so if products don’t fully fit the criteria for a return, you may still be eligible for a refund.

Before returning your product to John Lewis, it’s important to know the stipulations for what can and can’t be returned. Although the staff is lenient, some products are unable to be accepted for hygienic or safety purposes.

john lewis

What is the John Lewis Return Policy

John Lewis return policy states that products that are unopened or unused can be returned for up to 35 days after the date of purchase. All electronic devices must not have any of your personal information on it and the original stickers and packaging need to be present.

John Lewis Returns
Return Period35 Days
Return MethodIn-Store or online
Exchange Period35 Days
Exchange MethodIn-Store or online
Refund Period14 Business Days
Refund MethodOriginal Method of Payment

Regardless of condition, you’ll likely be able to return the product as long as it’s within the 35 day timeframe. However, some cases may constitute a need to pay a restocking fee. Generally, a faulty item nulls the need to pay the fee but items returned for non-faulty reasons will require that fee to be paid.

Product DescriptionReason for ReturnRestocking Fee (Y/N)Return Policy
Large itemDamage/Faulty partsN35 Days
Large itemDuplicate/Change of mind/etc..Y35 Days
Small itemDuplicate/Change of mind/etc..N35 Days
Small Electrical ItemFaulty electronicN35 Days
GiftAny reasonN35 Days
Jewelry/WatchesCost 500£ or moreN35 Days
Jewelry/WatchesCost 500£ or lessN35 Days

How to Return a John Lewis Product

To return a product to John Lewis, you can do so in-store or online. To return the item in-store, all you need is the item and proof of purchase. Proof of purchase can be a receipt, delivery note, or order number.

To return a product to John Lewis online, you can log into your store account and request a refund. You’ll then be prompted to print out the necessary labels and then take it to your nearest courier to ship. If you don’t have an account with John Lewis, you can also initiate a return request by providing your order number and billing postcode.

There are also other alternative ways to return a John Lewis product including doing so at your nearest Waitrose or returning to another collection point.

Can You Return an Online Product to the Store?

Yes, you can return a John Lewis online store product at your nearest John Lewis location or another collection point. You’ll just need to provide the order number.

How Strict is the John Lewis Return Policy

Although the John Lewis return policy has specific stipulations, the staff at John Lewis are generally pretty lenient. If you’re a few days over the return window or the item doesn’t have all of the original stickers, you can typically still have a successful return.

With that said, items like mattresses or other things that pose a sanitation risk are non-negotiable.

John Lewis Exchange Policy

Items returned within 35 days of purchase can be exchanged for another item. Once you initiate the return request, the item will go through a verification process before it’s approved. Once approved, you can use your refund to find another product at the same price.

John Lewis Refund Policy

As long as an item is returned within 35 days of purchase and passes the verification process, consumers will be eligible for a full refund of the product. Items that were purchased online or over the phone can be returned where you’ll receive a refund of the standard delivery charge within 14 days of the purchase.

Jewelry items worth more than 500£ require the customer to return the item at a physical John Lewis storefront. The refund, in this case, will be processed within 14 days of the refund request.

Does John Lewis Take Returns Without a Receipt?

You can return John Lewis items without a receipt. However, instead of a cash or card refund, you’ll be issued store credit for the item’s current value in the store.

Does John Lewis Accept Returns After 30 Days?

As per the John Lewis return policy, all returns that meet the terms and conditions of the company can be returned up to 35 days after the date of purchase.

See Also: Argos Return Policy

What Can’t be Returned?

Although the John Lewis return policy is fairly lenient, there are a few things that can’t be returned after purchasing them. Among these items are mattresses. Due to sanitation reasons, mattresses cannot be accepted as returns. However, John Lewis offers a service that will repair any mattress purchased through them for up to seven years after purchase.

Along with that, electronics that have your personal data stored on them (personal phone data, programmed TV, etc.) can no longer be returned. Among the other items that aren’t eligible for returns are:

  • Items past the return policy timeframe
  • Heavily used products
  • Products without their original packaging
  • Used gift cards, CDs, or vinyl records
  • Perishable goods
  • Live plants or trees
  • Used computer software
  • Personalized products
  • Other hygiene risks (face coverings, pierced earrings, lingerie, bedding, etc..)

Return Policy Exceptions

The one main exception to the John Lewis return policy is with faulty items. While regular items can’t be returned after 35 days, faulty items have a longer allowance.

See Also: John Lewis Price Match

FAQs

Does John Lewis Offer Full Refunds?

Full refunds are given to customers who return within the 35 day timeframe and can provide proof of purchase on the item in question.

How Long Do John Lewis Refunds Take?

Refunds initiated in-store are available to you instantaneously. However, refunds that are initiated online, or refunds of high-end jewelry, can take up to 14 days to authenticate.

Can I Return a Product After Use?

According to John Lewis policy, items cannot be returned if they’re in used condition. Return items cannot have any of your personal information programmed into them and all original packaging must be there.

Conclusion

There are several stipulations tacked onto the John Lewis return policy. While these stipulations are in place, the stores themselves tend to be pretty lenient with returns. If you don’t have a receipt or proof of purchase available, John Lewis staff can give you store credit for the item’s current in-store value.

If you aren’t sure whether or not an item is eligible for returns, it’s always best to call or visit the store to ask.

Filed Under: Returns

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