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Returns

JB Hi-Fi Return Policy

February 5, 2022 By Laura Ritterman Leave a Comment

The JB Hi-Fi return policy is fairly strict in what can and can’t be returned and how to go about returning an item. To return a JB Hi-Fi product, you must have a receipt for proof of purchase. There are also specific time windows in which you have to return the product in question.

While consumers are protected under the Australian Consumer Law, some items aren’t able to be returned. For example, headphones must be unopened and within 30 days of purchase in order to be returned due to sanitation reasons.

jb hifi price match

What is the JB Hi-Fi Return Policy

JB Hi-Fi’s return policy states that you must have a receipt for proof of purchase in order to return an item. Depending on the state of the item, consumers up to a 90 day window to initiate a return request. For products that are unused and unopened, in new condition, and aren’t faulty in any way, consumers have 30 days to return the item. However, products that are faulty and have damaged packaging have a cap of 90 days.

For items like headphones or other electronics that come into close contact with the ear or mouth, a return is not permitted unless the package is unopened.

Product ConditionReturn PolicyReturn Window
Faulty product, packaging in any condition100% refund90 Days
Unused & unopened product, packaging in good condition100% refund30 Days
Pre-Paid Service Cards (iTunes, Xbox Live, etc.)Must contact third-party for returnMust contact third-party for return


Depending on the product, there may also be certain exclusions you should be aware of like returning digital redemption codes or downloadable PC games.

How to Return a JB Hi-Fi Product

To return a JB Hi-Fi product, you need to provide a receipt for proof of purchase at your nearest JB Hi-Fi storefront. Returns can also be arranged via a courier but your refund will take longer to go through with this method.

If you’ve misplaced or lost your receipt, there are steps you can take to recover your purchase confirmation for your return.

Can You Return an Online Product to the Store?

Yes, you can return online purchases to your closest JB Hi-Fi location. All you need is the receipt or online order confirmation to present proof of purchase.

How Strict is the JB Hi-Fi Return Policy

Because JB Hi-Fi is an electronic retailer, it’s a bit more strict than other companies. While they follow a similar 30 or 90-day return window to most other businesses, there are more exclusions that are tacked onto their returns.

For example, if you purchased a physical PC game that also comes with a digital game download, you’ll be required to return the digital game too in order to receive any type of refund for the product.

The company also has a restriction on the return of any headphones or earbuds that have been opened. This rule is attributed to sanctuary and health reasons.

Interested in finding out if JB Hi-Fi Price match?

JB Hi-Fi Exchange Policy

The JB Hi-Fi exchange policy ties right into its return and refund policy. If you’d like to exchange an item, you should visit your nearest JB Hi-Fi storefront and initiate an exchange request. Be sure to have your receipt handy and you’ll be issued a store credit upon the exchange to use on the day of return.

JB Hi-Fi Refund Policy

All JB Hi-Fi products that are accepted as a return will constitute a 100% refund as long as the refund request is initiated within 30 days for unopened packages or 90 days for faulty products. Refunds are not permitted on headphones or earbuds that have already been opened or used.

See Also: eBay Return Policy

Does JB Hi-Fi Take Returns Without a Receipt?

In order to return a product at JB Hi-Fi, customers must provide a receipt or online order confirmation. If a customer has lost or disposed of their receipt, there are two ways to recover the receipt to initiate the return request.

In-Store Receipt Recovery

A worker can recover your in-store receipt from their system as long as you have the following information:

  • Date of purchase
  • Purchase price
  • Model number of the item
  • Method of payment used/last four digits of the card in question

Online Receipt Recovery

For online receipt recovery, follow these steps:

  1. Log in to your JB Hi-Fi account. If you don’t have one, create an account with the same email you used to make the purchase. You’ll then have access to your purchase history.
  2. Click on the correct order.
  3. Print the order information by clicking the print icon. The icon can be found in the top right corner of your computer screen.

Does JB Hi-Fi Accept Returns After 30 Days?

The only refunds JB Hi-Fi will accept after 30 days are those of faulty items. Items that are faulty and have packaging in any condition can be returned up to 90 days after the date of purchase.

What Can’t be Returned?

Products that could pose a health risk upon returning, like headphones or earbuds, are ineligible for returns unless they’re unopened and it’s within 30 days of the date of purchase.

Return Policy Exceptions and Exclusions

If you purchase a pair of headphones or earbuds and they turn out to be faulty upon first use, you can still return the product back to JB Hi-Fi.

Products that are excluded from the company’s return policy are those used in commercial sales that have been unused and unopened, digital codes that come with faulty products, and digital PC games and computer software.

FAQs

Does JB Hi-Fi Offer Full Refunds?

Full refunds are offered on products that are found to be faulty or unused, unopened products that are within the return policy timeframe.

Can I Return a Product After Use?

Open products can be returned within 30 days unless they’re headphones or earbuds. If you discover the product is faulty upon first use, you have 90 days to initiate a refund request.

How Long Do JB Hi-Fi Refunds Take?

JB Hi-Fi refunds done in store are processed immediately. However, if you initiate a refund via courier, it could take up to two weeks.

Conclusion

The return policy of JB Hi-Fi is pretty straightforward. Products that are within 30 days of purchase and haven’t been opened or used will give you a full refund. However, it’s important to remember that you need a receipt to initiate any type of return request.

If you aren’t sure whether or not your item will be eligible for a return, it’s always worth it to call and ask before making your way to the storefront.

Related: Lowe’s Return Policy: 13 FAQs Answered

Filed Under: Returns

Costco Return Policy

February 5, 2022 By Laura Ritterman Leave a Comment

Costco has a very forgiving return policy. From memberships to used products, they will take almost everything back, and give you a full refund. Most of their items don’t even have a return window on when you have to take them back.

However, some items can’t be returned at all, and some have their own rules. Keep reading to learn the answers to some frequently asked questions and the specifics of Costco’s return and exchange policies.

costco wholesale

What is Costco’s return policy?

Costco is pretty open about accepting returns. They’ll even give you a return for their membership if you are dissatisfied. Also, they will accept returns for almost any reason. This includes changing your mind, missing items, mistake purchases, and lost shipments. Most of their items can even be returned at any point, with no return windows.

Return Policy90 Days
Exchange Policy90 Days
Return MethodIn Store or by mail
Refund MethodOriginal form of payment
MembershipCan be refunded at any time
ElectronicsCan return for 90 days (Cell phone returns depend on the contract)
DiamondsIf over 1.00ct, the diamond can be returned for store credit after being checked for authenticity. Unlimited return time
Cigarettes, alcohol, and medicationDepends on the state, but most Costcos do not accept returns
Perishable or used productsDepends on the specific warranty
Customized ordersCannot be returned, a warranty may apply
All other itemsCan be returned at any time, depending on the item

How To Return a Costco item?

Costco offers two easy ways to return an item, either online or back to their stores.

Warehouse Return

Costco accepts returns to their warehouse. This is beneficial as they will give a refund right away. You can even get refunds for your shipping costs.

Having your original packaging and some form of a receipt is the best way to get a return. However, they may still give some returns without them.

Online Returns

Returning to Costco’s website is almost as easy as going to a warehouse. It just takes four easy steps.

  1. Log into Costco’s website.
  2. Go to “orders and returns”.
  3. Next to the order, you will want, choose “return items”. There will be prompts to follow to return or replace your item.
  4. You will be sent a label right away or you can schedule a pickup.

Special items, jewelry, perishable items, Apple products, digital goods, tires, and vision products can’t be returned online.

Can you return an online purchase to the store?

Yes, you can return an online purchase from Costco to the store. Doing so allows you to get your refund or return faster.

How strict is the Costco return policy?

Costco’s policy is fairly strict. However, since their returns are pretty open and all-encompassing, it is pretty easy to get a return for your item. If you are ever unsure, it is always worth speaking to someone in customer service and they can let you know.

Costco Exchange Policy

Costco doesn’t have a specific exchange policy. Essentially, they will do their best to exchange an item. You can also go to any store or online to return an item, even if it wasn’t the same place you bought it from.

See Also: Costco price match

Costco Refund Policy

Costco will refund the card you used to purchase something at full price for most items. For jewelry, you may not get a refund, but Costco credit instead.

Does Costco take returns without a receipt?

Costco runs on a membership setup. Because of that, whether you bought an item online or in the store, Costco can simply look back on your membership to verify a purchase. Therefore, no receipt is necessary. Just make sure you have your membership with you to make a return.

Does Costco accept returns after 30 days?

For most items, Costco can accept returns after thirty days. 90 days is their return policy, as long as the item wasn’t perishable or had its specific warranty that was less than 30 days,

What items Cannot be returned to Costco?

Cigarettes, alcohol, and medication are generally items that cannot be returned to Costco. Almost everything else, from mattresses to contacts, can be returned thanks to their 100% satisfaction return. 

See Also: Lowes Returns

Exceptions (to return policy)

Pretty much anything can be returned to Costco. Open food, used products, or anything else you could think of can all be returned to Costco at pretty much any time. There are a few exceptions to this.

Cigarettes and medications can never be returned. Alcohol returns depend on the state but generally are also not returnable.

Electronics can be returned in 90 days, although cell phones depend on the provider.

Jewelry can be returned at any time, but all the official paperwork and an authentication test must happen first. Items that get worn down such as tires or batteries can be returned, but they each have their own warranties that stipulate their return window.

FAQs

Does Costco give full refunds?

Yes, Costco gives full refunds for items, including any shipping and handling costs. Even if you return items online, they will cover return costs and shipment costs on a new item if you are getting a replacement.

Can I return a Costco product after use?

As long as it is an item that doesn’t fall under the exception category, used items can be returned to Costco with a full refund. Even if the item has been used, partially eaten, or damaged, they will likely take the item back.

How long do Costco refunds take?

If done in a warehouse, the refund immediately. If you return an item via their online store, Costco will send a return to the card you purchased the item from as soon as they receive and verify the item.

Conclusion

Costco will take a return on almost any item. There have been stories of opened and partially eaten food returned and even used toilets. They don’t seem to care as long as it doesn’t directly violate the few return policies they have.

If you are ever unsure, it is worth taking an item to Costco just to see. You may be surprised to find out you do get a refund after all.

Related: Macy’s Return Policy FAQs, Tips & Tricks

Filed Under: Returns

Harbor Freight Return Policy

February 5, 2022 By Laura Ritterman Leave a Comment

When hazardous materials are concerned, returns and replacements can get a little confusing. Thankfully, we are here to break down Harbor Freight’s return policy for you.

Keep reading to learn how Harbor Freight’s return and exchange policy works, as well as what items may not be accepted.

harbor freight

What is Harbor Freight’s Return Policy?

Most items can be returned to Harbor Freight for a full refund or exchange in 90 days. However, some items are unable to be returned due to the hazardous wastes present. Other items may be subject to a restocking fee. Harbor Freight even has their own warranty, which may help you when a product breaks through no fault of your own.

Due to the wide variety of products Harbor Freight sells, their return policy is fairly vague.

Return Window90-day return window
Exchange Window90-day return window.
Refund Period7-10 Days
Sprayers and PumpsCertain ones can’t be returned if opened. Have a specific form to fill out
Hand Tools90-day return window but lifetime warranty if it breaks

Due to safety reasons, some items cannot be returned when opened. These are generally items that have chemicals or dangerous substances in them.

How To Return a Harbor Freight Item?

To Return In-Store

  1. Make sure any gas or oil is drained and disposed of properly before returning any item to the store
  2. Go to any Harbor Freight store
  3. Bring proof of purchase and government-issued ID
  4. Money can either be returned to the card you purchased it with, or you may get cash instead.

To Return By Mail

  1. You must first obtain a Return Authorization which is done by contacting Customer Service
  2. Provide your order number and reason you are returning the item
  3. Mail the item back, preferably in its original packaging

For any return, a manager has the right to refuse any return, refund, or exchange for any reason. Also, some items are subject to a 20% restocking fee.

To avoid any restocking fees:

  1. The item must be unopened and in new condition
  2. Items are exchanged for an upgraded product in the same category
  3. Item is replaced under an Extended Service Plan
  4. Item is replaced under manufacturer warranty

Can You Return an Online Purchase to the Store?

Yes. Items that use flammable liquids, gasses, or have hazardous materials in them must be returned to the store, even if the items are drained, due to laws surrounding mailing such products. 

How strict is the Harbor Freight Return Policy?

The return policy is pretty flexible as it is really up to the manager to make the final decision on any returns or exchanges. With certain items, it is strict due to hazardous material laws. If items that contain hazards or gasses/oils have been opened, the policy for returning those is very strict to protect everyone involved.

See Also: Lowes Supply Returns

Harbor Freight Exchange Policy

There is a 90-day exchange window on most items. They offer full exchanges on items that have been unopened and in good condition as well as non-hazardous items that have been opened as long as they are in good condition.

If the item breaks in the first 90 days, due to no fault of your own, Harbor Freight has its own warranty to replace items. Hand tools have a lifetime warranty, so if they ever break, you can exchange them for the same item or a similar one.

Harbor Freight Refund Policy

Harbor Freight has certain items that cannot be returned or refunded, such as opened pumps, sprayers, and certain chemicals.

To get a full refund, items must be in original packaging and in new condition. You must also have a receipt or original packaging.

Does Harbor Freight Take Returns Without a Receipt?

Harbor Freight can take returns without a receipt, as long as you have proof of purchase in some form. However, if some proof of purchase is not available, you may have to contact customer service for a return authorization.

What Items Cannot be Returned to Harbor Freight?

Items with dangerous chemicals cannot be returned to Harbor Freight. There are also some spays and pumps that cannot be returned. To check if yours can be returned, you must fill out a pump and sprayer return form.

Exceptions

Due to hazards with mailing such products, items with flammable liquids, gasses, or other hazardous materials are unable to be returned by mail. Also, certain opened items that have hazardous materials in them may be unable to be returned to the store.

Some products are also subject to a restocking fee, though they don’t specify what those items are.

How Long Do Harbor Freight Refunds Take?

If you are mailing your items, once Harbor Freight gets your items and processes them, it can take 1 to 3 days to get your refund.

For in-store returns, you can wait 1-3 days for the return to be processed to your card, or you may get an immediate refund in cash.

Can I Return a Harbor Freight Product After Use?

Some Harbor Freight items can be returned after use, as long as they don’t have or haven’t had any hazardous chemicals in them. Certain items are unable to be returned after opening. If you are unsure whether or not your item is returnable, contacting customer service is best.

FAQs

Does Harbor Freight Give Full Refunds?

Yes, Harbor Freight can give full refunds for most items. Some items are subject to a restocking fee. Also, some items may not be able to be returned due to the hazardous materials inside.

Does Harbor Freight Accept Returns After 30 Days?

Yes. Harbor Freight’s return window is 90 days, so they will accept returns after 30 days.

How Many Days Do You Have To Return To Harbor Freight?

Customers have 90 days to return to the Harbor Freight, either online or to their store.

Conclusion

Harbor Freight has a pretty vague return policy, thanks in part to the fact that many returns are up to the individual manager’s decision. Items can be exchanged or refunded for up to 90 days.

Some hazardous products that cannot be returned. However, Harbor Freight tries to make it easier on the customer by having their own warranty on most items and a lifetime warranty on tools.

Related: Aritzia Return Policy

Filed Under: Returns

Macy’s Return Policy FAQs, Tips & Tricks

February 5, 2022 By Laura Ritterman 1 Comment

Macy’s want their customers to be fully satisfied with their purchases and have implemented a returns policy that enables this as much as possible. Most items are eligible for return under a variety of different conditions.

In the article below, we’re going to look at some frequently asked questions about Macy’s return policy and how and what you can return.

macys store

What is Macy’s Return Policy?

Macy’s return policy for most items means that you can return the item within 90 days in its original condition and you will get a full refund or exchange. There are a number of exceptions to this in terms of timeframe, as well as a few categories of items that are not eligible for return.

Macy’s Return Policy
Return Period90 Days
Return MethodIn Store or by mail
Exchange Period90 Days
Exchange MethodIn Store or by mail
Refund PeriodWithin 14 Days From Purchase
Refund MethodMethod of Payment

How Do I Return a Macy’s Product?

Macy’s offers customers two ways to return a product.

Return to a store

The first is to bring it to a store to return it in person, ideally with proof of purchase, but this can be worked around if you no longer have your receipt.

Both products bought in store and online can be returned to a store, however items bought in store can only be returned in-store.

Return by mail

Items that have been bought online can also be returned by mail.

To do so, package your items and include the return labels when you post them.

Macy’s will then process your refund. If you don’t have your return label, you can print a new one from the website.

How Strict is Macy’s Return Policy?

Macy’s will use discretion to sometimes offer a refund in the form of store credit if you are unable to provide sufficient proof of purchase for a return. Aside from this, which is outlined in the return policy, the policy is adhered to quite strictly.

What is Macy’s Exchange Policy?

If you take your return to the store for an exchange, this can be done on site. If you mail your return in, you will be able to place another order for the same product to be delivered to you.

What is Macy’s Refund Policy?

If you have proof of purchase in the form of the card used to pay, the receipt, the packing slip, or a return label, the refund will be credited back to you in the same way that you paid for it. If you had originally paid in cash in-store, this will be given back, and if you had paid by card, it will be credited to your account.

If you’re returning a gift, Macy’s will give you the value of the product as store credit. In order to get this, you will need to provide a bridal registry number, a gift receipt, or the return label.

You can also get store credit if you don’t have proof of purchase at the lowest price the item held over the past 180 days, but this is discretionary.

Does Macy’s Accept Returns After 30 Days?

Most Macy’s products can be returned within 90 days of purchase, but there are a lot of exceptions to this. Small electrics, items for personal care, dresses, and watches must be returned within 60 days. Merchandise from Finish Line can only be returned with 45 days of purchase.

Area rugs bought online, tech watches, select maternity brands, LensCrafters products, lighting items, and merchandise from Backstage, Burberry, Louis Vuitton, and Last Act have to be returned within the first 30 days of purchase.

Fur Vault products must be returned within 15 days. Tech accessories, Apple products, and merchandise from Longchamp, Tous, and Gucci can only be returned within 14 days of purchase. Area rugs that have been purchased in store will only be accepted for return in the first 7 days from purchase.

Exceptions

Macy’s does not accept returns on custom orders of Alexandre London, any foods or beverages, or any Macy’s Beauty Box products.

ExceptionReturn Period
Apple Products14 days
RugsBought Online: 30 days
Bought In-store: 7 days
Beauty BoxNon-returnable
Bridal Salon By DemetriosNon-returnable
Cosmetics/Fragrances180 Days
Designer brands14 days
Gourmet food and wineNon-returnable
Jewelry & Watches30 days
Small Electronics30 days

Does Macy’s Have Free Returns?

Macy’s offers free returns both in stores and by mail, with a few exceptions.

To make use of the free return when sending an item back by post, simply package it, include the return label, and ship it off. Items ineligible for free returns are all furniture, area rugs, gift cards, lamps, gourmet gifts, wall art, mattresses, and mirrors.

See Also: Macys Price Match

How Long do Macy’s Refunds Take?

Returns to any stores are processed by Macy’s immediately. Returns that are sent by post take up to ten business days before Macy’s credits your account. In both cases, if the refund is going into your bank account, there may be a delay of about a week before the funds are available for you to use.

What is Macy’s Return Policy Without a Receipt?

Yes you can return to Macy’s without a receipt. They will still attempt to refund or exchange your item if you no longer have the receipt.

They can find your purchase details on their system if you can provide them with the original packing slip, the return label, a confirmation email for the shipping or order, the registry number, or the card that was used to pay for the item.

See Also: Lowes Return Policy

Can I Return Items on Sale to Macy’s?

Macy’s will allow you to return products that were part of the Buy One Get One offer, but the refund that’s given will be reflective of the real amount paid, not the list price. In this way, the refunds for each individual item will be neither’s list price, but together will add up to the total, thus allowing both the paid and free items to be refunded.

FAQs

Can I Return Macy’s Products After Use?

Generally, Macy’s accepts products for return if they’re in original condition with the original tags, with an exception for “gently used” fragrance and cosmetic products.

Who Pays the Return Shipping Charge to Macy’s?

When you return items to Macy’s by using the prepaid return label, this is covered by Macy’s at no cost to you. If you return an item in the ineligible categories listed above, you will have to pay for your own return shipping.

Will Macys accept return after 180 days

No, Macy’s return policy is 90 days from purchase, which needs to be adhered to by customers looking to return items for a refund or exchange.

Conclusion

With 90 days to return most items, we know Macy’s return policy offers a fair way for customers to get the most out of their purchases, but we’ve also learned about the various different conditions of returns to Macy’s across their catalog of items and how to make use of their processes.

Related: H&M Return Policy / Costco Return Policy

Filed Under: Returns

Lowe’s Return Policy: 13 FAQs Answered

January 30, 2022 By Laura Ritterman Leave a Comment

Lowe’s is dedicated to ensuring complete satisfaction for their customers, and to achieve this, they’ve created a return policy that is fair and beneficial to shoppers. In most cases, unused items can be returned within 90 days for a full refund, but there are some exceptions.

In the article below, we’re going to look at some Frequently Asked Questions (FAQs) regarding the return policy at Lowe’s.

lowes store

What is Lowe’s Return Policy?

For most products, Lowe’s allows you a return with a full refund or exchange if the product is still unused and it’s within the first 90 days of purchase. Commercial and business partners will usually have 365 days to return their products. A valid photo ID is required to make a return in person.

Certain products can only be returned within 30 days but can be used as long as they’re still “like new,” such as electronics or appliances, while others can only be returned within the same timeframe but still have to be unused, like outdoor power equipment.

Return Timeline90 Days
Return MethodBy Mail or In-store
Exchange Timeline90 Days
Exchange MethodBy Mail or In-store
Refund TimelineWithin 10 business days
Refund MethodOriginal method of payment or store credit

How Do I Return a Lowe’s Product?

There are two ways to return a Lowe’s product. The first way is to bring it to the customer service desk at a Lowe’s store in person.

In-Store

You will need to show valid photo ID. If you have your receipt, this would be good to bring, but if not, there are often other ways to prove your purchase.

You can also generate a return barcode on the website.

By Mail

If you have purchased your product online and would prefer to return it by post, Lowe’s have streamlined the process for doing this.

All you need to do is pack all parts of the product – which is to say everything that came in the original packaging – into a box, print and pack the provided return slip inside and the shipping label outside, and send it off.

How Strict is the Lowe’s Return Policy?

Lowe’s will occasionally make discretionary decisions with regard to its return policy, such as when a receipt cannot be recovered.

Generally, the scope of this discretion is outlined in the return policy, so to that end, it is followed strictly. Any question about a specific return that doesn’t follow the return policy exactly can be made to Lowe’s Customer Care at 1-800-445-6937.

What is the Lowe’s Exchange Policy?

If your product meets all the return policy criteria, you can request to have it exchanged for a new item within 90 days from purchase, providing the one you’re returning has faults or other problems.

What is the Lowe’s Refund Policy?

If you would rather not exchange the product and prefer a refund, you can request this, which can be given to you in cash at the store, credited back through the original payment method, or given to you in the form of in-store credit.

In-store credit will not be given for purchases paid for by debit card. Only in-store credit will be given for purchases from prepaid cards.

Does Lowe’s Accept Returns After 30 Days?

Lowe’s generally accepts returns up to 90 days, but there are exceptions of products that can only be returned within the first 30 days.

The categories that need to be returned within 30 days are TVs and other electronics, major appliances such as fridges and microwaves, outdoor power equipment, trailers, liquid paint, and plumbing products such as water heaters.

What Items Cannot be Returned to Lowe’s?

Lowe’s does not accept returns of products that cover a person’s face, such as masks. Lowe’s also does not accept returns for any prepaid cards or store credits. Y

ou will not be able to get a refund on any labor provided by Lowe’s, such as installation of products, or shipping charges to you, with the only exception being due to a Lowe’s error.

Who Pays the Return Shipping Charge to Lowe’s?

If your purchase was made online, you can use the prepaid shipping label that was sent to you with your purchase to send the product back at no charge to you.

If you bought your product at one of Lowe’s stores but want to return it by mail, you will need to contact Lowe’s Customer Care at 1-800-445-6937 to start the process and determine the cost.

What is Lowe’s Return Policy Without a Receipt?

If you don’t have your receipt, Lowe’s can pull it by checking their system with your original payment method details, your phone number, or the details on your MyLowe’s card.

If you cannot provide those details either but are able to provide valid photo ID, Lowe’s may give you in-store credit based on the product’s current list price, though this is entirely discretionary.

See Also: Do Amazon offer a return policy?

Can I Return Lowe’s Products After Use?

Most products need to be returned unused, but Lowe’s allows a return of certain products that are still in “like-new” condition.

The items that can be returned used must be returned within 30 days and fall into the categories of TVs or electronics, major appliances, liquid paint, or plumbing.

Outdoor power equipment and trailers cannot be returned used, even within the 30-day window.

FAQs

Can I Return Items on Sale to Lowe’s?

Lowe’s does not offer refunds or accept returns on clearance items. If you have problems with the items, you will need to contact the manufacturer directly.

How Long do Lowe’s Refunds Take?

Lowe’s provide cash refunds and in-store credit instantly. If you’re having your refund paid via your original payment method, such as a credit card, the refunds take 5 to 7 business days. Depending on your bank, it may take another week for the refund to be made available to you.

Does Lowe’s Have Free Returns?

Lowe’s does not charge a fee for returns that you bring to their stores. If you bought your Lowe’s product online, you will have been sent a shipping label that is already prepaid.

Conclusion

We’ve learned that the return policy that Lowe’s offers allows you to return most products easily and at no cost within the first 90 days.

We’ve also looked at and now understand all the exceptions so that there will be no issues if we want to return our Lowe’s purchases.

Related: eBay Return Policy

Filed Under: Returns

eBay Return Policy

January 28, 2022 By Laura Ritterman Leave a Comment

eBay has long been a fixture of internet eCommerce. Many things continue to be sold on the site as of today. However, what if you are looking to make a return and get a refund?

We’ll be taking a look at eBay’s policy and also common questions regarding the refund process and more.

ebay

What Is eBay’s Return Policy?

There are multiple return policy options for sellers on eBay. Private sellers may also have the option to include no return policy at their discretion.

Here are the return policy options that are available:

  • No returns
  • 30 days, free returns
  • 30 days, at buyer’s expense
  • 60 days, free returns
  • 60 days, at buyer’s expense

It is also important that Top Rated sellers must offer a return policy of at least 30 days. However, sellers in these categories will have the option for a 14 day return period:

  • Medical, mobility, and disability equipment
  • Camera and photos
  • Collectibles and art

The return policy as it appears may be at the seller’s discretion unless stated otherwise.

How To Return eBay Products?

The item return process may depend on the seller’s policy. Here is a step by step process that you will need to follow:

  • Find the return policy by accessing the ‘purchase history’ option underneath ‘My eBay’. You will be able to find the order along with the original link
  • Double check to make sure if the seller accepts returns. If there is no return policy, no further reading is necessary. If there is a return policy, keep reading.
  • The policy will state how long it will be to return the item. For example, if a seller allows 30 days for a return, you have 30 days since receiving the product to return it. You may also pay for return shipping or pay a restocking fee.
  • Assuming you are logged in, you will need to go to your purchase history and choose the item you want to return. From there, you can choose ‘Return This Item’ under the ‘More Actions’ link. You will also need to select ‘contact seller’.
  • You will need to fill out a form and include details about the item you are returning. You will choose options such as ‘wrong item’, ‘doesn’t fit’, ‘changed my mind’, and other options. Be sure to add photos in order to solidify your case as to why you are requesting a return and refund. Click ‘Request a Return’.
  • Print out the return labels that eBay gives to you. Place them outside of the package. Place the return slip inside the package.
  • You may need to wait for eBay to contact the seller for any further instructions if the package is hard to ship or large in size. If it was an item that was shipped internationally, there may be a waiting period.
  • Package the item like so and make sure you have a tracking number handy so you know of the status.

See Also: Ebay Price Match

How Strict Is The eBay Return Policy?

It’s unclear how strict the return policy is on eBay as there are various policy options. You may be able to return the item within the specific amount of days since receiving it (unless stated otherwise by the seller as a no-return item).

eBay Exchange Policy

An exchange policy may exist if the seller has multiple items. On the eBay website, there appears to be no specific guidelines regarding the exchange of items. You may want to contact the seller about exchanging an item and whether or not it’s possible.

eBay Refund Policy

eBay has a Money Back Guarantee that the seller must honor regardless if they have a return policy or not. They must have within 30 days to refund the buyer.

The guarantee applies if the buyer doesn’t receive the item, gets the item but it doesn’t match the listing, if they receive the item, or if the seller does not fulfill the return policy.

Does eBay Accept Returns After 30 Days?

Unfortunately, after the 30 Day period (or after the set return period), there will be no returns accepted. If there is a no return policy, the item cannot be returned regardless.

What Items Cannot Be Returned To eBay?

There are several items that cannot be returned to eBay.

These include but are not limited to classified ads, industrial equipment and machinery, motor vehicles including RVs, boats, and aircraft; tickets and vouchers, digital content and intangible goods including NFTs (non-fungible tokens); businesses for sale, websites, or real estate.

How Long Do eBay Refunds Take?

On average, refunds should be processed within 2 business days after the seller receives the return. The fund will be available within 3 to 5 days thereafter. You will be refunded based on the payment method you have used during the initial purchase.

Can I Return eBay Products After Use?

This may depend on the product that is being used. It may also be up to the seller as to whether or not they may sell it after use.

This comes down to contacting the seller if you notice any issues with the product during use.

Again, you also want to determine if the item is actually returnable. Remember, there are items that cannot be returned for any reason.

Any tags, original packaging, or anything else may need to be intact before it is repackaged and returned.

The item may not be returned if there is post-shipping damage that occurred during or after use.

Conclusion

eBay’s return policy may have changed over the years. As it stands, sellers can take advantage of one of many options.

If you are a buyer, you’ll want to pay close attention to the seller’s return policy before you even click the purchase button.

You may not be satisfied with the item or something may have happened to it during the shipping process.

With that said, we hope you found this guide to be very helpful. If you recently purchased an item from eBay and need to return it, you can use the steps above.

See Also: Amazon return policy

Filed Under: Returns

H&M Return Policy

January 27, 2022 By Laura Ritterman Leave a Comment

If you enjoy shopping for clothing and accessories for your whole family, you may have heard of H&M. H&M is a large retailer that is known worldwide for its apparel. Sometimes we make purchases that are not the right fit for us or our family and have to return or exchange these items. If this is something that you need to do, read below to see if you can still return your items to H&M.

hm store

What is H&M’s return policy?

H&M will give you 30 days to see if an item that you bought isn’t right for you. H&M offers exchanges and refunds on clothing items, swimsuits (with hygienic seal), and beauty products. All returns must come with the original sales receipt, and be within 30 days of purchase. 

If you want to return an item bought from H&M HOME that was purchased online, it cannot be returned in stores. H&M Home items must be returned by mail. H&M will issue a refund to the original form of payment, it can take up to 14 days for your return to process.

Return Period30 Days
Return MethodPost or in-store
Exchange Period30 Days
Exchange MethodPost or in-store
Refund Period7-10 business days
Refund MethodMethod of Payment

How To Return an item to H&M?

If you have an H&M item that you are wanting to return you can bring it to an H&M store along with your original sales receipt to make the return. If you do not have your original sales receipt you will only be refunded in the amount at which the item is currently selling. 

Can you return an online purchase to the store?

If you purchase an H&M Home item online you can not return the item to an H&M store. These items must be returned by mail. 

All other eligible online purchases can be returned in-store. If you have an H&M item that you purchased online and would like to return it in-store, bring your e-receipt attached to your shipping confirmation email or your order form within 30 days of your purchase. After 30 days, you can return or exchange the items only at the current selling price. All items exchanged must be of equal or greater value.

How strict is the H&M return policy?

H&M has a rather lenient return policy. To receive a full refund on your return you must have your original sales receipt and make the return within 30 days. It is still possible to make a return without a sales receipt after 30 days, for these returns you will be given a refund of the current selling price of the items that are returned. 

H&M Exchange Policy

If you want to exchange an item that you purchased from H&M you can bring the item to an H&M store and complete the exchange. To make the process easier, bring your original sales receipt, and try to complete it within 30 days of the purchase.

H&M Refund Policy

H&M will provide a full refund on items that have their original sales receipt and are made within 30 days of the purchase. For purchases without a sales receipt, or made after 30 days of the original purchase your refund will reflect the current sales price of the items being returned.

Does H&M take returns without a receipt?

Yes. Returns made without a sales receipt will be granted for the value in which the items are currently selling. 

Does H&M accept returns after 30 days?

Yes. Returns made after 30 days will not receive a full refund, rather the refund will reflect the item’s current selling price.

What items Cannot be returned to H&M?

  • Face masks can not be returned to H&M for health and safety reasons.
  • Swimwear that does not have the hygienic seal intact will not be able to be returned, as well as underwear or
  • Items labeled Final Sale. 

See Also: Party City Return Policy

How long do H&M refunds take?

H&M refunds can take up to two weeks for the credit to post to your account. Also, allow one or two billing cycles for the refund to appear on your credit card statement.

Can I return an H&M product after use?

Items should be free of wear to be returned. Swimwear with no hygienic seal, face masks, and underwear will not be granted a return. 

FAQs

What is H&M's extended holiday return policy?

H&M offers an extended return policy for items purchased between  November 19th and December 24th during their holiday season. All items purchased within this time frame are given until January 31st to be returned to an H&M store. Items with a valid sales receipt will be given a refund on the original purchase method used. Items that have a gift receipt will be granted an exchange in the equal value of the items being returned. 

What should I do if I bought a recalled item from H&M?

Sometimes mistakes happen and items that have been sold are recalled due to various reasons. If you learn of an item that you bought that has been recalled contact H&M customer service immediately. You can reach H&M customer service by phone at 855-466-7467, or you can reach out to customer service online. 

Does H&M give full refunds?

Yes H&M offers full refunds with a valid sales receipt on purchases made within the last 30 days. 

What can I do if I need to return a hazardous item?

If you purchased an item that is considered hazardous such as nail polish, perfume, or pressurized sprays you will have to follow a special transportation requirement for the return. All items considered hazardous for return will have to have a visible 

LQ Hazmat Label on the shipping box. This label helps inform the carrier that the return contains flammable substances and that it has a special transportation requirement.

See Also: Does Sephora do returns

Conclusion

Whether you choose to purchase items for your family in-store or online it is always great to know the return process in case you need to exchange or refund your purchase. H&M offers a flexible return program that allows its customers to be happy with the options given. 

Related: Hello Molly Return Policy

Filed Under: Returns

Forever 21 Return Policy

January 29, 2022 By Laura Ritterman Leave a Comment

Forever 21 is a popular clothing store that caters to young women’s and men’s clothing items and accessories. They offer great deals and discounts on already well-priced items. If you have recently gone to a forever 21 store or ordered something online from this retailer, you may need to know if you can return the item. Below we will discuss Forever 21s instore and online return policy.

Forever 21

What is Forever 21 return policy?

If you ordered your items from Forever 21 online you have 30 days from the shipped date to return the items. You can either return them by mail or return them to the store. Forever 21 will refund your money back to its original form of payment.

If you want to return an item that you bought in a Forever 21 store, you have 30 days from the date of purchase to bring the item into the store, along with your receipt, to be given a refund on your original form of payment. 

Return Period30 Days
Return MethodBy Mail or in-store
Exchange Period30 Days
Exchange MethodBy Mail or in-store
Refund Period7-10 business days
Refund MethodMethod of Payment

How To Return a Forever 21 Product

If you want to return an item to Forever 21 gather your original sales receipt, the original form of payment, and take the items to the store within 30 days. 

Can you return an online purchase to the store?

Yes. If you do not want to mail in your return you can take your items to a Forever 21 store to process your return. Be sure to bring your shipping receipt.

How strict is the Forever 21 return policy?

Forever 21 has a moderate return policy. They require items that are returned to be unworn, unwashed, and have no damage. You must have your original sales receipt and the items must have the original tags attached. Each return must be processed within 30 days from the date of purchase. 

Forever 21 Exchange Policy

Forever 21s exchange policy is similar to its return policy. All items must be unworn, unwashed, and free from damage. They must include their original tags still attached and you must present your original sales receipt or shipping receipt for the exchange to be processed.

See Also: Does Forever Price Match

Forever 21 Refund Policy

If you wish you receive a refund at Forever 21 you must return items that are free of wear, have not been washed, and show no signs of damage.

The original sales receipt for in-store purchases must be shown at the time of the refund request.

If you purchased your items online, you must show your confirmation email or package receipt along with your items. Your refund will be given to the original form of payment.

Does Forever 21 take returns without a receipt?

No. Forever 21 requires all returns have a valid receipt or confirmation email to be processed.

Does Forever 21 accept returns after 30 days?

No. Forever 21 has a limit of 30 days for in-store returns and 30 days from the shipping date for online returns.

Exceptions

Forever 21 will not accept any item that has been worn, washed, or damaged. They also will not accept returns on underwear, select swimwear and lingerie, earrings, body jewelry, and gift cards. They also don’t accept returns on items that are labeled Final Sale. 

See Also: Argos return policy

How long do Forever 21 refunds take?

Forever 21 will process your return as quickly as possible and your refund will take up to two billing cycles to be finalized.

Can I return Forever 21 product after use?

No. Forever 21 does not accept returns on items that have been worn, washed, or show signs of damage.

Does Forever 21 give full refunds?

Yes. Forever 21 will grant a full refund as long as the items are unworn, unwashed, and undamaged. They must have their original tags attached and have a valid receipt that is no older than 30 days.

FAQs

What is the mailing address for online sales returns?

If you have an item or items that you wish to send back to Forever 21 via the mail, the return address is: Forever 21, ATTN: ONLINE RETURNS 4323 Indian Ave Perris, CA 92571

What is the return policy for Final Sale Items?

Forever 21 will not accept any return, refund, or exchange on items labeled Final Sale. 

Can I return items paid for with PayPal, Amazon Pay, or Afterpay?

Yes. When returning items paid for with one of these payment services bring in your packing slip or confirmation email from your order. When qualifying items are approved for a return you will be given your refund on the original form of payment. 

How can I return an item that I bought internationally?

If you have purchased an item from Forever 21 outside of the United States you will have to use the Global-e portal for all return, refund, or exchange requests. The Global-e portal can be found on the Forever 21 website, or you can call 1-213-463-9173 for further assistance. 

All items that are returned with the Global-e portal will be subject to the same rules as all other returns. The items must be free from damage, unworn, and have not been washed. They must have their original tags attached and also have their original sales receipt. Buyers will not be given a refund on the original shipping costs and will be charged for return shipping. You may also be liable for customs fees and taxes. 

What is Global-e, and how does it work for international orders?

Global-e is a global eCommerce vendor that allows you to order items from Forever 21 and have them shipped internationally using trusted delivery services. Global-e processes all payments and returns for a trusted Forever 21 experience.

Conclusion

If you enjoy shopping at Forever 21 in-store or online the above information may help if you have any questions about their return policy. The key points to remember from their return policy are to only return unused items within 30 days of your purchase with your original sales receipt.

Related: Sephora Return Policy

Filed Under: Returns

Argos Return Policy

January 24, 2022 By Laura Ritterman Leave a Comment

Argos is a UK-based retailer that offers a wide variety of things for sale. They offer a great online retail structure that allows you to place your order and receive quick home delivery. If you received your Argos order and were not satisfied you may be curious about how to return your items. Continue reading to see how Argos returns are handled.

argos logo

What is Argos’ Return Policy?

Argos requires all returns to be unworn or unused. Each item must have its original packaging and tags as well as be in a resalable condition. You must begin your return within 30 days from the date of your purchase to qualify for a return. You must submit your original sales receipt and submit any free items that came with your purchase. 

If the company grants you an exception (usually if there is an error on their part) you must ship the item back from the country that the return label indicates. This is the one tied to your original shipping address. Failing to do so may result in additional shipping costs.

Argos Return Policy
Return Period30 Days
Return MethodIn Store
Exchange Period30 Days
Exchange MethodIn Store
Refund PeriodWithin 7-10 Days From Purchase
Refund MethodMethod of Payment

How To Return an Argos item?

If you wish to return an item to Argos you must take your items to a qualifying location.

Can you return an online purchase to the store?

Yes. Argos will accept the return of most items in stores. Large items will not be accepted for in-store returns. Large items are items that require two or more people to handle the delivery. Small items are items that were dropped off with only one person.

How strict is the Argos return policy?

Argos requires all returns to be taken with strict rules. The items being returned must not be opened or used. All items must be sealed properly and have the original tags. For returns to be processed you must begin the return within 30 days from the date of purchase and include the sales receipt as proof of purchase. 

Argos Exchange Policy

Exchanges will depend on current stock levels. If Argos can’t offer an exchange, they will do a refund for you instead. The original payment method will be used to process the refund. If you paid with a credit card, your refunds may take up to seven days to process and appear in your account. PayPal refunds take longer, with a timeframe of up to 30 days.

See Also: Argos Price Match

Argos Refund Policy

Refunds will be given back using the original payment method. All refunds must be handled as a return with qualifying items, original sales receipts, and within the proper time frame. Refunds take approximately 7-10 business days to process.

Does Argos take returns without a receipt?

No. You must show valid proof of purchase to receive a return and process a refund. There are multiple ways to show proof of purchase. You can use a kiosk receipt, confirmation email, e-receipt, or your order number. It is also possible to provide your credit card used, bank statement, or email address used to make the order.

Does Argos accept returns after 30 days?

No, all returns must be returned within 30 days of the date of purchase. 

What items can’t be returned to Argos?

  • Any item that is not in its original packaging will not be granted a return.
  • All return items must also have the original tags and be unused with all parts attached.
  • Items such as food, body jewelry, and underwear won’t be accepted as a return unless they were damaged on arrival.
  • DVDs, music software, or CDs must be sealed in their original packaging to qualify for a return. 

See Also: Sephora Return Policy

How long do Argos refunds take?

Argos will process your return as soon as it is received, refunds typically take seven days to arrive back on your original payment method. PayPal refunds can take up to 30 days to process.

Can I return Argos’ product after use?

No. All items must be unused and have the original tags and packaging to qualify for a return.

What should I do if I need more information about the product that I ordered through Argos?

If you need more product information you can visit the Product Support site. There, you can find answers to frequently asked questions about your specific product, find set-up advice, download manuals, and contact support.

FAQs

Can I return opened items to Argos?

Items such as DVDs, CDs, and music software must be unopened and sealed to qualify for a return. Other items must be in their original packaging with the original tags and be unused and undamaged to qualify for a return.

Does Argos have an extended Holiday return season?

Yes. Argos offers extended returns during the holiday season. If you bought a holiday gift for your loved ones between October 17th through December 25th you have until January 24th to return these items. 

Does Argos give full refunds?

Yes. Argos will provide a full refund for all qualifying returns.

Am I required to return all free items associated with my purchase to receive a full refund?

Yes. If you received freebies with your purchase you must return them to receive a full refund. If the free items are not surrendered during the return they will be deducted from your refund amount.

Also, take into consideration that if you purchase a sale item that comes in a bundle all items must be returned for a full refund amount. For example, if you buy an item that is on sale for $12 for a bundle of 3, and the original price of each item is $5, you won’t receive $5 for each item returned. If you only return one of the bundled items your refund will be prorated And you will only receive $2 for your item returned. 

What counts as proof of purchase?

Proof of purchase can be a kiosk receipt, confirmation email, e-receipt, or your order number. If you don’t have access to one of these, Argos should still be able to assist you as long as you provide your credit card, bank statement, or the email address used to buy your item.

Conclusion

Argos is a great place for purchasing many items that you need, it is a one-stop-shop that allows you to place large orders online and have them delivered quickly to your home. They offer a fair return policy and will work with you to make your purchase right if there are any issues.

Related: John Lewis price match

Filed Under: Returns

Fanatics Return Policy

January 19, 2022 By Laura Ritterman Leave a Comment

Fanatics is home to a wide variety of sports apparel and fan gear that you can buy online or in person. But sometimes, a product may come home with you or get delivered and not meet your expectations, requiring a return. 

Luckily, we’ve done our research and compiled the essentials of the Fanatics return policy. You’ll learn about making exchanges, returning online purchases, and terms associated with these transactions. Keep reading to get answers to all of the frequently asked questions!

fanatics

What is Fanatics’ Return Policy?

The Fanatics return policy is a year-long agreement. This means that you can return a product up to 365 days after its original ship date. Online returns for a refund are available, as well as online returns for a store e-gift card. 

The Fanatics website has a Returns Center where customers can log in with their order number and email address. Note that you must return items in unused condition with the tags and labels still attached. 

Once you submit a return request, it should take a maximum of 10 business days to get processed. Then, it should take a maximum of 2-7 business days to get your refund if approved. 

Not all merchandise at Fanatics falls under the same return conditions (i.e. outlet purchases can’t get returned). Furthermore, returns for international orders fall under a different set of terms. 

Fanatics Return Policy
Return Period365 Days
Return MethodOnline or in-store
Exchange Period365 Days
Exchange MethodOnline or in-store
Refund Period10 business days for processing, 2-7 days for a refund
Refund MethodOriginal Method of Payment

How to Return a Fanatics Product

Before starting a return, ensure that the product you’re returning is unused/unworn with all labels and tags still intact.

Then, head to the Fanatics Return Center online. Log in with the email address you used to complete your order, as well as the order number. If you don’t know your order number, select the box labeled “I don’t remember my Order ID”.  

Next, follow these steps:

  1. Click on the “Start a Return” button
  2. Select the product you wish to return and which return method (refund or e-gift card)
  3. Choose the reason for your return
  4. Select the “Return Items” button
  5. Confirm the information
  6. Download and print out the shipping label (paying the return label fee of $9.99 if you’re requesting a refund)
  7. Put the return label on your package
  8. Drop off the return package at USPS

Note that for e-gift card returns, you won’t have to pay the return label fee. Once your return gets processed and approved, Fanatics will email you the e-gift card. They will send it to the email you originally used for your order. 

See Also: Steve Madden Return Policy

Can you return an online purchase to the store?

Fanatics only offers the option to return online purchases via mail. 

How strict is the Fanatics return policy?

The return policy is pretty strict since the terms are clearly outlined on the Return Center page of the Fanatics website. 

Fanatics Exchange Policy

Fanatics doesn’t have a specific policy for making product exchanges. However, one way that you can make an exchange is by returning an online order for an e-gift card. For example, let’s say that you want to exchange a shirt for a different size. 

You’d be better off cost-wise to use the site’s e-gift card return option. You save yourself the $9.99 in return label fees. Further, you can get the e-gift card quickly to easily make a new purchase of a different size. The policy for this method is the same as the regular return policy. 

Fanatics Refund Policy

The following apply in the Fanatics refund policy:

  • You can’t cancel e-gift card returns and try to get a refund instead once it has been processed
  • Original shipping charges aren’t included in the refunded price
  • Refunds aren’t accepted after 365 days (returned merchandise gets donated to a charity of your choice instead)
  • You can’t get a return or refund for customized items
  • Fanatics won’t issue refunds for items returned in error
  • Fanatics accepts gift returns up to 365 days in exchange for a gift certificate

Does Fanatics take returns without a receipt?

Since Fanatics online returns rely on your Order ID and billing email address, you don’t need a physical receipt.

Does Fanatics accept returns after 30 days?

Fanatics accepts returns after 30 days, unlike most companies (you have 365 days total). 

FAQs

How long do Fanatics refunds take?

It takes up to 10 business days for Fanatics to receive and process your return. Further, it takes 2-7 business days for a refund to reflect in your account.

Does Fanatics have free returns?

You can also choose to return your item for an E-Gift Card. By choosing this option we will waive the return label fee of $9.99.

What items cannot be returned to Fanatics?

You can’t return items that are customized, damaged (unless you received it that way), worn, or missing tags/labels. You also cannot return outlet store purchases.

Conclusion

Unlike most companies, Fanatics offers a 365-day merchandise return policy. You can return online purchases that are in original condition for a refund or a store e-gift card. Follow our tips above to make the return process a breeze!

Related: Fitbit Return Policy

Filed Under: Returns

Hello Molly Return Policy

January 18, 2022 By Laura Ritterman Leave a Comment

Hello Molly has a 30-day return policy. However, customers receive store credit for returns instead of refunds in the form of cash or credits to a charge card.

Hello Molly accepts mail-in returns from the United States and from other countries. Let’s examine the details of Hello Molly’s return policy and what you can expect if you need to bring back your purchase.

hello molly

What is Hello Molly’s Return Policy?

Hello Molly’s return policy covers merchandise purchases you’ve made within the last 30 days. However, the merchandise cannot be used or altered in any way. This includes washing it or removing the tags.

Under Hello Molly’s return policy, the 30-day time limit starts from the day you receive your order from the shipping carrier. In addition, certain items are not eligible for return. These exclusions include cosmetics and intimate apparel.

Any shipping costs are not included in the return policy.

Hello Molly Return Policy
Return Period30 Days
Return MethodOnline or by mail
Exchange PeriodNo Exchanges offered
Exchange MethodOnline or by mail
Refund Period5-7 business days (defective items only)
Refund MethodOriginal Method of Payment

How to Return a Hello Molly Product

Customers based in the United States can initiate a return by clicking here. You’ll want to have your order number ready and follow the instructions on the page. You will also need the email address you placed the order under.

If you’re sending your purchase back in the original packaging, be sure to remove the original address label. In case you can’t remove it, you can either cover it or black it out.

You will need to pay for postage before you can get your return label. Once you have this, place it on the sealed package and ship it through the Post Office.

Returns from outside the United States

Customers outside the United States can download and print Hello Molly’s return form here. Go ahead and fill out the form according to the instructions.

You’ll want to include the form within the package so Hello Molly can properly credit you. Cover the original package’s label. You’ll need to pay for shipping and arrange delivery through a local carrier or postal service.

Can You Return an Online Purchase to the Store?

No, because Hello Molly does not operate retail stores. You can only make purchases online.

How Strict is the Hello Molly Return Policy?

Hello Molly’s return policy is fairly strict. Merchandise cannot be worn, washed, perfumed, or stained. All the tags and Hello Molly hangtags must be intact.

Anything marked as “Final Sale” is not eligible for return and shoes have to be in the original shoebox. These boxes cannot have any postal labels on them.

Beauty and cosmetics, stockings, hair accessories, massagers, intimate apparel, earrings, hats, and undercover style helpers are not eligible for return.

Hello Molly Exchange Policy

Hello Molly does not offer exchanges, only store credit.

If you’d prefer to order a different size, please return your merchandise as soon as possible, and they will give you a store credit if the items meet the return criteria. You can use your store credit to order a different size or any of our other items.

Hello Molly Refund Policy

Only store credit is given for returns. Hello Molly does not issue refunds for any returned items unless they are determined to be defective. It can take between five to seven days for refunds to show up on your credit or debit card.

Hello Molly requires proof or evidence of a manufacturer defect. Photos are typically accepted as evidence.

Does Hello Molly Take Returns Without a Receipt?

Hello Molly processes returns through a customer’s online account, order number, and email address. It does not mention the need for a physical receipt.

Does Hello Molly Accept Returns After 30 Days?

Hello Molly does not usually accept returns after 30 days. The exception would be for manufacturer defects. However, Hello Molly asks that customers notify them as soon as possible to ensure they receive store credit or a refund.

What Items Cannot Be Returned to Hello Molly?

Any item where hygiene may become compromised, such as self-tanning creams, cosmetics, intimate apparel, and personal massagers.

Also, merchandise cannot be worn, washed, or altered. Merchandise with the original tags removed is also ineligible.

See Also: Fashion Nova Returns

How Long do Hello Molly Refunds Take?

The typical turnaround time is within seven days upon receipt of the return. However, Hello Molly states that it may take longer to process returns during high volume periods or because of shipping delays.

Customers who want to check on the status of their returns can email the company at returns@hellomolly.com

FAQs

Can I Return a Hello Molly Product After Use?

Not unless you can prove there is a manufacturer defect.

Is Hello Molly a Chinese Company?

No, it is an Australian-based company

Does Hello Molly Have Free Returns?

Yes and no. Hello Molly does not charge customers to initiate and complete a return request. However, the company does not issue credit for original shipping charges, cover the cost of return shipping, or reimburse for currency exchange differences.

Conclusion

Hello Molly’s return policy is limited to unused merchandise in its original state unless there is a manufacturing defect. You have 30 days to request store credit, which is good for 12 months and not transferable.

Related: What is Sephora’s Return Policy

Filed Under: Returns

Shein Return, Exchange & Refund Policy Explained

May 17, 2022 By Laura Ritterman 1 Comment

Shein is one of the most famous online retailers catering predominantly to women across the world. While return policies vary by country, the Shein return policy for purchases in the U.S. is fairly straightforward. Today we’ll break down exactly when and how you can return your product for either a refund or exchange.

Online purchases can be hit or miss, especially when it comes to clothes. Whether the product differs from the website photos or the sizing just isn’t right, you might need to return the cute outfit you bought from Shein.

This guide breaks down how to get a refund/exchange at Shein and how long it takes. Plus, learn which products are non-returnable.

shein

What is the Shein Return Policy?

Shein accepts returns by mail within 45 days of your purchase date. The first return on your order is free. The original shipping fee and insurance are non-refundable.

Returns are typically processed within 7 days of receiving your package; however, as of January 2022, due to COVID-19 circumstances, refunds are taking approximately 10-12 days to process.

Shein accepts returned items that are unworn, unwashed, undamaged, and have the original tags/packaging attached and hygiene sticker intact. Keep reading below to see which items are not accepted for return.

Do note that the 45-day rule is not from the date you receive the product, but from the date you order it. Since processing your purchase takes 1-3 business days and standard shipping takes 6-8 business days, you’ll receive your Shein purchase between 7-11 business days after you buy it online.

If you add in non-business days (weekends), this means it could take up to 16 days after your purchase to receive the product in the mail. Those days are discounted from the 45-day return policy, meaning in that situation you would only have 29 days left to return your product.

Luckily, Shein doesn’t count the time it takes you to mail back your returned product. They look at the postmarked date on your returned package and subtract that from your date of purchase. If it’s less than 45 days, your return will be processed smoothly.

Shein Return Policy
Return Period45 Days from ordering
Return MethodOnline or by mail
Exchange Period45 Days
Exchange MethodOnline or by mail
Refund Period10-12 business days
Refund MethodOriginal Method of Payment

How to Return a Shein Product

To initiate your return, sign in to your Shein account. Click on “My Orders” and then the “Return Item” button next to the order you would like to return.

Select the items for return and your reason, then submit. You should then be able to print the return label off of the website. Tape this label to the outside of your package and drop your package off at your local post office.

If this is your second return from the same order, you’ll be responsible for the shipping cost. You can use a Shein-provided shipping label, which will deduct a $7.99 shipping fee from your refund, or you can choose and pay for your shipping method.

Shein Exchange Policy

If your item is too big or small, you may want to exchange it for a different size. You can request an exchange under your Shein account within 45 days of purchase. An exchange will be issued if your requested item is in stock. If not, you can request a refund.

Shein Refund Policy

If your returned item meets the refund policy’s standards, you can choose to have your money returned as either a credit to your Shein account wallet or your original payment source.

Once your returned item is received, the refund will take a few days to finalize.

  • Shein wallet: within 24 hours
  • Paypal: 1-5 business days
  • Credit/debit card: 4-14 business days

How Strict Is the Shein Return Policy?

Returned products must be unworn, unwashed, undamaged, and have the original tags/packaging attached and hygiene sticker intact. Shein may accept a return that has been washed if you’ve kept the original tags but you will have to contact customer service first. Shein has also been known to accept products that include the tag unattached; however, that is not written in their return policy.

Shein does not accept the following returns:

  • Bodysuits
  • Lingerie
  • Jewelry
  • Beauty products
  • Underwear
  • Event/party supplies
  • Pet supplies
  • Accessories (except scarves, bags, and mermaid blankets)
  • Cosmetics that have a broken hygiene seal
  • Items with non-returnable marks
  • Free gifts

FAQs

Does Shein Accept Returns After 30 Days?

Yes, Shein accepts returns up to 45 days after purchase. This includes processing and shipping time, so your returned item must be postmarked no later than 45 days from the day you paid for the item on the Shein site.

What Items Cannot Be Returned to Shein?

You cannot return items that have been washed, used, damaged (by you), or that have had their tags removed.

Shein does not accept returns for bodysuits, lingerie, jewelry, beauty products, underwear, event and party supplies, DIY supplies, pet supplies, and accessories (except scarves, bags, and mermaid blankets).

Does Shein Have Free Returns?

Yes, the first return on your order is free. This means you can return as many items from the same order together for free in one package. Refunds do not include the original shipping fee and insurance cost.

Who Pays the Return Shipping Charge?

Shein will pay for your first return on an order. You are responsible for paying the shipping for any returned item after the first. You can use Shein’s printable shipping label, which deducts $7.99 from your refund, or pay for your own shipping method.

How Long Do Shein Refunds Take?

Shein refunds take 7 days to process upon receiving your product. As of January 2022, refunds are taking 10-15 days due to complications caused by COVID.

Can I Return Items on Sale?

Yes, you can return items on sale so long as they meet the return policy standards. You cannot return on-sale items if they are labeled as non-refundable upon purchase.

Can I Return Shein Products After Use?

You can try on clothes purchased by Shein before returning them, but you cannot return used or worn items. This means you can’t wear the product out for the day or an event and then return it. Keep the tags and stickers on the product when trying it on.

Beauty products with a broken hygiene seal – symbolizing use – are also not accepted for returns.

See Also: Princess Polly Return Policy

Conclusion

Shein returns are simple and direct. You have 45 days from the time of purchase to postmark and mail your return. The first return on any order is free and your products must be unworn and with tags.

If you’re unhappy with your purchase for any reason, you can get a refund or exchange so long as your item is not on the non-returnable list above.

Filed Under: Returns

Steve Madden Return Policy

January 17, 2022 By Laura Ritterman Leave a Comment

Consumers return shoes or other products to the store for a variety of reasons. Whether the product was the wrong size or they open the box to find some type of damage, the cause for the return is variable and plenty. Depending on the brand, there may be varying policies in place when it comes to returns. Steve Madden is no different.

steve madden

What is the Steve Madden return policy?

For all eligible purchases, someone who wants to return their Steve Madden shoes can do so within 30 days of purchase. However, items listed under clearance or final sale, masks/mask filters, earrings, gift cards, and any accessories that don’t have the tag anymore are ineligible for returns.

In this article, we’ll break down the Steve Madden return policy and how to go about getting a return. We’ll also cover other commonly asked questions that have to do with the process of returning items to Steve Madden.

How to Return a Steve Madden Product

There are a few different ways you can submit a return request and get the process rolling. Requests can be taken to your nearest Steve Madden store, or processed online. Depending on your preferences, there are different steps you need to take that correspond to the return option you choose.

Returning In-Store

When returning an item in-store, you just need to find your nearest Steve Madden location and take your item with you. When you arrive, take it to the checkout area and an associate can help process the return or let you know the item isn’t returnable.

Can You Return Online Purchases in a Store?

You can return Steve Madden products that were purchased online to a physical store. However, the SM products must have been purchased from the official Steve Madden website. If you bought the product from a third party, you’ll need to return the product to that particular website instead.

Returning Online

Processing your return online works differently than in-person. To initiate a return online, visit the website’s return center and enter your zip code and order number. Click the start your return button and then print out the provided shipping label.  Once printed, pack the return up in the box and take it to your nearest package drop-off center.

You’ll be charged $6.95 for the shipping of the return and all shipping charges are non-refundable. Your refund will then be issued to the original payment method you used.

How Strict is the Steve Madden Return Policy?

The Steve Madden return policy is pretty similar to most big-name brands in that they have a 30-day window in which you can return unworn/unused merchandise. However, SM seems to be more strict in this policy as they make it a point to emphasize that the product you’re returning must be unused.

Items that are automatically ineligible for returns include masks and mask filters, clearance items, jewelry, and accessories that don’t have tags on them.

See Also: Schuh Returns

Steve Madden Exchange Policy

The Steve Madden exchange policy ties right into their general return policy. The item you’re exchanging must be unused and purchased from a Steve Madden location or the official website.

When exchanging for a different item, you may either receive store credit to use on a new item or your refund will go back to your original form of payment. When bringing the product in for a return or exchange, make sure to bring the shipping label and the container it came in if you purchased it online.

If you’re initiating an exchange online, you can do so through the returns center, if the correct item is in stock, it will ship to you as soon as the defective item is received. Once you’ve printed the shipping label, pack the item up and drop it off at your nearest delivery location.

Steve Madden Refund Policy

All full refunds accepted by Steve Madden will go straight back to your original form of payment. Full refunds will be issued on any returns made of unworn merchandise. If returning in-store, you should see the refund on your original payment within 24 hours. On the other hand, you should notice a refund for an online purchase show up after the defective item is received.

Does Steve Madden Take Returns Without Receipt?

Returning your Steve Madden purchase doesn’t require a receipt. In fact, you can return it via HappyReturns and all you need is the order number and email address. Your refund should be started immediately after that.

For in-store returns, you can still return your item without a receipt, as long as it’s within the 30-day policy. This way, an associate can look up your purchase using your credit/debit card information on file.

See Also: Aritzia Return Policy

FAQs

Can I Return a Steve Madden Product After Use?

All Steve Madden products must be returned unworn and unused. All items that aren’t clearance, masks, and don’t fit any criteria for ineligible items can be returned within 30 days as long as they haven’t been used.

How Long do Steve Madden Refunds Take?

Returning a Steve Madden product in-store will allow you to see your refund immediately or within 24 hours. If you’re returning the item through the mail, your refund may take up to two weeks. Once the company receives your return, you can expect to see the refund to your original payment method within five business days.

Does Steve Madden Accept Returns After 30 Days?

According to the return policy, you can’t return your SM item after 30 days. This 30-day window allows associates to easily find your information in the system in the event you’d like to return something.

In Conclusion

To sum it all up, your Steve Madden product is eligible for a return as long as it isn’t any of the following:

  • Clearance or final sale
  • Masks or mask filters
  • used/worn products like shoes, clothing, or jewelry
  • Any bags or accessories without the tags on them

If your product is eligible, it can be returned within 30 days of the date of purchase. To make everything more convenient, you can also return SM products purchased online, in your nearest Steve Madden store as long as they were purchased from the official website.

Related: Sephora Returns

Filed Under: Returns

Aritzia Return Policy – Clear Expectations on their Policy [2023]

January 18, 2022 By Laura Ritterman Leave a Comment

Aritzia is a popular online boutique that offers fashionable wares to customers everywhere. But what happens when an item you purchased isn’t what you thought it would be? We explain the Aritzia return policy in detail for you in this article. Read on to learn more.

Aritzia

What Is Aritzia Return Policy?

The manner in which you return items to Aritzia depends on how you purchased them (online or in store).

To return any item to Aritzia you need to make sure the item:

  • Was not washed, worn, or damaged
  • Has all of the original tags attached
  • Has a valid receipt
Aritzia Return Policy
Return PeriodOnline:
14 Days (Full Refund), 30 Days (Store Credit)
In Store:
10 Days (Full Refund), 21 Days (Store Credit)
Return MethodIn Store or online
Exchange Period21 Days
Exchange MethodIn Store or online
Refund PeriodWithin 7-10 Days
Refund MethodMethod of Payment

How To Return Aritzia Products

For online purchases, Aritzia’s return policy is as follows:

If the items were full price:

  • Return within 14 days of shipping date for a full refund
  • Return within 30 days of shipping date for a refund in merchandise credit (in the form of an eGift card)

If the items were on sale (and the discount was less than 50% off):

  • Return within 14 days of shipping date for a refund in merchandise credit (in the form of an eGift card).
  • Aritzia does not offer refunds if the items in question were on sale.

Also note that Aritzia does not do exchanges for items purchased online.

For in store purchases, Aritzia’s return policy is as follows:

You can only return or exchange Aritzia merchandise in store to the same store from which they were purchased.

You have a 10 day window from the date of purchase to receive a refund in the way you originally paid for your purchase.

If you miss the 10 day window, you can still return your items within 21 days to receive store credit or to exchange the items.

How Strict Is The Aritzia Return Policy?

The Aritzia return policy is incredibly strict. You must adhere to the above conditions in order to return your items to Aritzia.

Aritzia Exchange Policy

Aritzia has a pretty strict (and somewhat unique) exchange policy. You can only exchange items to Aritzia if you purchased them in person from a store. Furthermore, you can only exchange your items if you do so within 21 days of your original purchase.

Aritzia Refund Policy

The Aritzia Refund policy is similarly strict to the exchange policy. To get a refund you must return your online purchases within 14 days of the shipping date. After this point, you can still return your items up to 30 days after your online purchase, but they will only offer you store credit for the items.

If the items you are returning were on sale when you purchased them, you only have the option of receiving store credit and you must return the items within 14 days of the shipping date.

If you are returning items that you purchased in a store, you much return them to the store you bought them from. You can receive a refund within 10 days but they will only offer the refund in the same payment form with which you made the original purchase.

If you miss the 10 day window you can return the items to the same store within 21 days for a refund in store credit.

See Also: Sephora Return Policy

What Items Cannot Be Returned To Aritzia?

Although the return policy may seem pretty straightforward for purchases made from Aritzia, there are, in fact, several items that cannot be returned no matter when you attempt to do so.

Here are the items that cannot be returned to Artizia and are considered “final sale”:

  • The Super Puff Personalized
  • Face Masks
  • Hosiery
  • Body Suits
  • Intimates
  • Sale items discounted at or above 50%
  • Gift cards

See Also: What is Fashion Nova’s return policy

How Long Do Aritzia Refunds Take?

Once your items that you are returning to Aritzia have been received by them it will take 7 to 10 business days for the return to process and your refund to appear. Your refund will always be in the same form as the original payment. This means that purchases made with a gift card will be refunded back onto the gift card after processing.

Can I Return Aritzia Products After Use?

Items cannot be heavily worn or damaged if you wish to return them for a refund. You will only be able to return items that you tried on and found did not fit or did not flatter you. You cannot, for example, return a dress that you wore to an event after you are finished with it.

FAQs

Does Aritzia Have Free Returns?

Yes. Aritzia returns are free within the United States if you are signed into your Aritzia account.

Does Aritzia Accept Returns After 30 Days?

No. After 30 days you can no longer return the items you purchased online from Aritzia. The window is even shorter for items you purchased in store, though. In that instance you only have 21 days to make your return.

Can you return to aritzia without tag?

All of the original tags must be included. A valid receipt must be presented.

In Conclusion

Aritzia is a great online store and the close they sell are very fashionable. Luckily, the return process is straightforward and you can easily return items that you purchased online or in store for a full refund within the allotted time frame.

If you are interested in exchanging items you can only do so with items that were purchased in person from a store within the given 10 day period.

See Also: Shein Return Policy

Filed Under: Returns

Fitbit Return Policy

January 16, 2022 By Laura Ritterman Leave a Comment

Fitbit is an awesome company that makes really cool fitness tracking smart watches. Their awesome products track daily steps, heart rate changes, incoming texts, and more. But what happens if you purchase a Fitbit and find that it’s not right for you?

In this article we cover the Fitbit return policy and many of the commonly asked questions about that process.

fitbit

What Is Fitbit Return Policy?

The terms of Fitbit’s return policy are as follows (please note this only applies to purchases made directly from the company via their online store).

You may return your Fitbit for a full refund if you are unsatisfied for any reason— as long as these three conditions are met:

  1. You must return your Fitbit within 45 days of shipment
  2. The Fitbit itself and all of its accessories must be a) in good condition and b) in their original packaging
  3. You must have a return authorization number
Fitbit Return Policy
Return Period45 Days
Return MethodBy Phone or Online
Exchange Period45 Days
Exchange MethodBy Phone or Online
Refund Period7-10 business days
Refund MethodMethod of Payment

How To Return Fitbit Products

If you’re trying to return your Fitbit and you meet all of the aforementioned requirements outlined in their policy, here’s how to go about initiating your return.

Initiate your return in one of the following ways:

  1. On the Fitbit website:
    • Navigate to the return tool, input your order number and billing zip code, follow the subsequent listed instructions
  2. By phone:
    • Call (877) 623-4997 and give the requested information to your customer service representative, then follow their instructions
  3. Via Live Chat
    • Go to Fitbit’s Contact Support Page and click “Live Chat.” Once an agent joins the chat give them the requested information and then follow their instructions.

4. You should have received your return authorization number from the method you used.

5. Place your Fitbit and all accessories in the original packaging

6. Ship to the specified address

How Strict Is The Fitbit Return Policy?

Given that you can return your unwanted Fitbit for any reason we have decided that the return policy is not very strict at all. They seem to be very understanding and give you a generous 45 day window to return your purchased Fitbit for a refund.

Fitbit Exchange Policy

Fitbit does not currently offer exchanges on their products. If you purchased your Fitbit from a third party retailer, however, they may have a different exchange policy and you may be able to exchange your Fitbit for another item from their store.

Fitbit Refund Policy

As long as you meet the three requirements listed above you will be able to return your Fitbit for a full refund. Again, this is only for the Fitbit website itself. Refund policies for third party retailers may differ from Fitbit’s policy.

What Items Cannot Be Returned To Fitbit?

The only times you will not be able to return your item to Fitbit is if you are attempting to make a return outside of the 45 day window, are attempting to return an item without the original packaging, are attempting to return an item that has been damaged or is no longer in good condition, or are attempting to return an item without a return authorization code.

See Also: Whoop Return Policy

Does Fitbit Have Free Returns?

We were unable to discern whether returns are free when returning an item to Fitbit. Despite looking closely at their website we didn’t find an answer to this commonly asked question. We did, however, find that Fitbit is unable to reimburse you for shipping costs if you return an item for a refund,

Can I Return Fitbit Products After Use?

Yes. You can return your Fitbit after you try it out as long as you adhere to the policy requirements for making a return. This means your Fitbit must be in good condition (as must the accessories). You must also return it in the original packaging and include all accessories. Returns must be made within 45 days of purchase and you must have a return authorization code.

See Also: Marshalls Return Policy

FAQs

How Long Do Fitbit Refunds Take?

We were also unable to find out how long it takes Fitbit to issue your refund after you return your item to them. We would hazard a guess that it would take around the industry standard of 7 to 10 business days to receive your funds.

Does Fitbit Accept Returns After 30 days?

Yes. You have 45 days to return your Fitbit to the company after you purchase it.

In Conclusion

We hope you enjoyed this article detailing the return policy for Fitbit. In our opinion these products are awesome and the return policy is one of the more generous out there for similar items.

Related: StockX Return Policy

Filed Under: Returns

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