Last Updated on December 18, 2021 by Laura Ritterman
Chemist Warehouse is one of the largest pharmacies in Australia. In fact, they sell so much more than just pharmaceutical products. We know that there are a lot of people that wonder whether Chemist Warehouse price matches. We have the answers for you on this page!
Does Chemist Warehouse Price Match?
Yes, although some people claim that their price matching policy can be somewhat confusing because many of the stores have their own rules with regard to what they will price match on. We will discuss that part in a bit more depth shortly.
The base policy for Chemist Warehouse is that they will not only price match, but they will take 10% off the price that they are matching. This ensures that they are the cheapest place that you can buy from.
They will only match Registered Pharmacies or Registered Businesses in Australia (i.e. that business must be paying tax in Australia)
If you want Chemist Warehouse to price match, then you must go into one of their stores with proof that a business in Australia is beating their prices. If you want a price match online, then the process is a bit more complicated:
- You must purchase the product at full-price
- You must send Chemist Warehouse an email with the details of the price you want them to match.
- They will refund part of your purchase into your account, if they agree that the price you want matched meets their terms.
Does Chemist Warehouse have a Price Adjustment Policy?
When we talk about a ‘price adjustment policy’, we are talking about Chemist Warehouse giving a refund if their prices go down after you have purchased a product from them.
Chemist Warehouse does not specifically mention that they have a price adjustment policy. However, they do accept ‘change of mind’ returns in limited situations.
If you can get to a Chemist Warehouse, you may be able to take back a product that you have purchased in the last 7-days.
If you tell them that you want to return it, they may be able to refund the difference rather than return it and have you purchase it back for a cheaper price.
That being said, since this is not an official policy, we cannot promise that they will accept the return. We also cannot promise that they will give you the difference in price.
This means that you are not going to be guaranteed a price adjustment if you head to Chemist Warehouse.
See Also: Does The Good Guys Price Match
Are there any Exceptions
This is where things can get somewhat confusing, and some people have claimed that each Chemist Warehouse store will make up its own rules.
Their website does not specifically exclude online purchases. However, some people have claimed that they have gone into Chemist Warehouse and they have been declined when the site is ‘online only’.
So, it seems that Chemist Warehouse will specifically exclude only-only sales from their price match policy. We suppose this makes sense.
Those online-only sales will have postage and packaging attached to them, and Chemist Warehouse may beat their price when that is taken into account.
It seems that when they do accept online price matching, they will only do so if you are purchasing products online from Chemist Warehouse.
This means that they are not going to match online prices in-store, but they will match online prices if you buy through their website. It is a little bit odd in comparison to other price matching policies.
Thankfully, the other exceptions to their rules are a bit more clear-cut. You will not be able to use their price matching policy if:
- The products are out of stock at the other retailer.
- The product is being sold on clearance
- The product is part of a promotion. For example, they will not price match Buy One, Get One Free offers.
You should also bear in mind that there may be limitations in what you can purchase from Chemist Warehouse.
For example, if you are looking for a price match on pharmaceutical products, then there will be a cap on the number of items that you can purchase at once. If there is no legal cap on a product, you will only be able to buy three of them from Chemist Warehouse.
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Do Chemist Warehouse price match Amazon?
Chemist Warehouse will not price match Amazon in-store. However, if the product is being sold by Amazon (i.e. not a third-party sale), then they may be able to match the price online. You will need to ask them to match the price after you have made your purchase, though.
Does Chemist Warehouse price match Online?
It is rare that Chemist Warehouse will be able to match online prices in-store. This is because many of their sales team claim that in-store will not correlate to online prices. However, if you purchase a product from the Chemist Warehouse website, and it is not a click and collect product, they may price match.