Last Updated on May 22, 2022 by Laura Ritterman
When the day has been ruff, get your little guy some nutritious and delicious food to take a bit of the edge off.
For pet food and pet-related necessities, look no further than Chewy, the American pet-related product website! Here you can purchase great quality pet food, medications, and other pet-related products.
While the lack of store locations and inability to exchange products make the return process a little bit more cumbersome than other pet-related retailers, the 100% unconditional satisfaction guarantee makes up for it.
Table of Contents
What Is Chewy’s Return Policy?
Chewy products can be returned up to, and including, 365 days after the original purchase date. Returned items should be unused or expired, and in the original packaging. You cannot return prescription medications. There are no exchanges allowed at Chewy, returns are refund only.
|Return Period||365 Days|
|Return Method||Online or in store|
|Exchange Period||365 Days|
|Exchange Method||Online or in store|
|Refund Period||7-10 Working Days|
|Refund Method||Original method of payment|
How to Return a Chewy Item
Chewy items can be returned using one of three methods. You can use the live messaging platform, the regular website, or the Customer Service phone line to return your item or items. You cannot return an item for an exchange.
The Chewy Live Messaging Platform
This is the best option for returning your Chewy products. You can interact with a Customer Service Agent while accessing and using the virtual platform. You get the best of both worlds.
First, go to the Chewy website. Click the Chat Now section at the bottom of the page or the 24/7 Chat button at the top of the screen. You will need to enter your name and email associated with purchases to access the chat feature.
After entering the chat, you will need to disclose to the Customer Service Agent that you would like to return your item or items. You will need to let them know why you are returning the item or items in questions.
Finally, you will have to follow the purchase-specific instructions provided by the Customer Service Agent. These will be tailored to your particular issues and purchases.
The Chewy Website
A second option for returning an item or items purchased at Chewy is to directly use the website.
You will want to click on the Message Us tab on the Chewy website. You will have to enter the appropriate information. Be sure to fill out every applicable field to proceed.
After you have input your information, you will want to open the drop-down menu when it appears on screen. You may have to click a banner to view the drop-down menu. You will need to select the Issue With Order or Product option to proceed with your return.
Once you have chosen the option Issue With Order or Product you will be able to choose from the listed issues. Click the issue that best fits your reason for returning the product.
Next, fill out all the pertinent information regarding why exactly you are returning the item or items to Chewy.
For the rest of the process, follow all instructions on screen and input the appropriate information in all fields as honestly as possible. You will want to fill everything out to the best of your ability in order to make the return process as easy as possible.
Chewy Phone Line Customer Service
This last option is a good option if you are not using a computer or a laptop and are on your mobile device.
First, you will need to call the following number: 1-800-672-4399. Let the agent that answers the phone that you would like to return an item or items. Inform the agent of the reasons for your return.
Next, the agent will give you a Merchandise Authorization Number. If the agent does not give you this number, ask for the number. It is important to have the Merchandise Authorization Number.
Finally, follow all instructions given by the Customer Service Agent. It may be helpful to write down the instructions or type them into your notes app to remember the steps. If possible, see if you can go through the steps with the Customer Service Agent on the phone to reduce the amount of confusion.
Can You Return an Online Purchase to the Store?
No. Unfortunately there are no store locations for Chewy. It is sold exclusively online. All returns are made through online methods.
How Strict is the Chewy Return Policy?
Chewy has a 100% Unconditional Satisfaction Guarantee on their products. It is not super strict with its return policy. You have a full year, 365 days, to return the items. No matter what the reason, as long as the product is unopened, unused, and in original condition it can be returned.
Chewy Exchange Policy
There are no exchanges allowed with Chewy’s return policy. The only potential exchange is a prescription medication. A prescription medication has the possibility of being exchanged if the prescription medication is the wrong prescription or it is damaged. Only then may you be eligible for an exchange at the discretion of Chewy personnel.
Chewy Refund Policy
Return your item or items using the return methods given to you by Chewy personnel. All refunds will be given to the original payment method. No cash refunds will be given.
At the discretion of Chewy personnel, refunds may be given without return of the product. This is unusual and decided on a case-by-case basis.
If prescription medications are incorrect or damaged upon arrival, you will have the possibility of a refund on the prescribed medication. This is also decided by Chewy personnel on a case-by-case basis.
See Also: Chewy Price Match
Does Chewy Accept Returns Without a Receipt?
All purchases are made online, so receipts are always available. You can look through your order history for details on a purchase or look for an email confirmation with the receipt. If you can’t find it, chat or call Customer Service. They will be able to find your receipt.
Does Chewy Accept Returns After 30 Days?
Yes! The return policy for Chewy allows up to a year, or 365 days, to be returned.
What Items Cannot be Returned to Chewy?
Usually, prescription medications cannot be returned to chewy. See the exceptions mentioned under the Exchange Policy and Refund Policy.
Opened products, used items, or items not in original condition cannot be returned.
Does Chewy Give Full Refunds?
Yes Chewy will give a full refund to the original payment method, assuming the product meets the Chewy’s return criteria.
Can I return a Chewy product after use?
No the 100% Unconditional Satisfaction Guarantee does not apply to items that have been opened or used.
How long do Chewy refunds take?
Allow up to 10 business days for the refunded amount to show up in the appropriate account.
Chewy can be a great source of pet food, pet medications, and other pet-related necessities! However, you cannot exchange any products with Chewy and Chewy does not have any physical stores to return items. This puts a slight strain on the return policy.
Even with the slight difficulties in returning Chewy products, the return process is not all bad. Chewy gives you 365 days to return your items and they have a 100% Unconditional Satisfaction Guarantee on unopened and unused items, in original condition.
For excellent pet resources, shop Chewy! Just put a bit more thought into what you are purchasing and the possibility of a return.