Last Updated on October 12, 2022 by Laura Ritterman
Cotton On has one of the more generous return policies out of stores in the United States. Assuming that a product is unused and in a condition where it can be resold, Cotton On will grant refunds and returns at any time. You can return in-store or online.
Let’s expand upon this policy a little bit, shall we?
What Is Cotton On Return Policy?
Cotton On returns policy applies to purchases made in-store and online.
If you have purchased a product online, then you can return it in-store.
There seems to be no time limit for a Cotton On return. In fact, Cotton On implies that you can return the product ‘anytime’, assuming that you have proof of purchase, as well as ensuring that the product is in a condition where it can be sold again.
Certain products are excluded from the policy. It is the usual suspects here. You can’t return charity items, cosmetics, underwear, swimwear with the hygiene sticker removed, etc.
| Return Deadline | Anytime |
| Return Methods | By mail or in store |
| Exchange Period | No exchange period defined |
| Exchange Method | In Store |
| Refund Period | 10 business days |
| Refund Method | Original payment method or store credit |
How To Return a Cotton On Product
There are two ways to return a Cotton On product.
If you live near a store, then you can return both in-store and online purchases to the store. You will need to bring a proof of purchase. The store can grant you a refund or an exchange. However, do bear in mind that if you have paid using one of the following payment methods, you must return the product online if you want a refund. Exchanges can only be given in-store for these payment methods:
- Klarna
- Quadpay
- Afterpay
If you have purchased online, you will have to pay for the return. You must use the link on this page:
How Strict Is The Cotton On Return Policy?
Cotton On’s return policy is pretty relaxed, assuming that you have the receipt and the product is in a good condition. There doesn’t seem to be a time frame for returns.
Cotton On Exchange Policy
Cotton On will only allow you to exchange in-store. You are able to exchange online purchases in-store.
The product must be in a sellable condition, and it must not be one of the following products:
- Cosmetics
- Underwear
- Charity items
- Samples
- Personalized Items
- Seconds
- Swimwear with the hygiene sticker removed
You must take in a proof of purchase if you are exchanging in-store.
Cotton On Refund Policy
Cotton On will allow you to get a refund both in-store and online. However, if you request a refund online, you will be liable for the return fees, assuming that the product is not faulty.
You are not able to get a refund in store if you have paid using one of the following methods:
- Klarna
- Quadpay
- Afterpay
If you want a refund with one of these payment methods, then you must return the product online.
Cotton On will only ever refund to the same payment method that you used to pay. If you are heading into a store to make your return, then make sure that you bring along the card that you made your initial purchase with.
Does Cotton On Accept Returns After 30 Days?
Yes. There does not seem to be any time limit on returns with Cotton On. However, as with all stores with a similar policy, the quicker you return the products, the better.
What Items Cannot Be Returned To Cotton On?
Cotton On will not grant refunds or exchanges on any charity items purchased from their store. For hygiene reasons, they will not grant an exchange on cosmetics, underwear, or swimwear with the hygiene tags removed.
You cannot get a return on any seconds or customized items (including greeting cards).
Does Cotton On Have Free Returns?
No. You must pay for the return with Cotton On. Cotton On will refund you if you are returning a faulty product, but they will need to see proof of the costs for returning, and they do require that you return the entire order to qualify for this.
Who Pays The Return Shipping Charge?
The customer will pay the return shipping charge. There are very few exceptions to this rule and, even if exceptions are made, the customer must still pay upfront before Cotton On will give them a refund.
How Long Do Cotton On Refunds Take?
Cotton On aims to process the refund within 10 days of the item being received by them. However, it is normally a lot faster than this.
If you take the product in-store (including your online purchases), then Cotton On will be able to give you an instant refund.
What Is Cotton On Return Policy Without a Receipt?
If you do not have a receipt, Cotton On will deny any refund. This is due to the generous returns period that they have. They are not able to tell exactly how much you paid for the product.
Can I Return Items On Sale?
As long as the item is not a second or a discontinued clearance line, then you are able to return the product to Cotton On.
Can I Return Cotton On Product After Use?
No. You are able to test the product (but do not remove the hygiene tags on swimwear), but you should always ensure that you return the product in a condition where it can be resold.
Other Brands’ Policies
| Vitamix | Sweaty Betty | MyProtein |
| Michael Kors | DJI | Tiffany |
| Debenhams | Last Minute | Emma Mattress |
| Anthropologie | Crate and Barrel Return Policy | Birdy Grey |
| Cider returns | Skims | Reiss |
Conclusion
Cotton On has a generous returns policy. You can return in-store or online. There is no time limit for how long you have to request a return, but we advise you to get it done as soon as possible.
FAQs
Does Cotton On Offer Store Credit?
No if you want to make an exchange, you must do it there and then. The company will not offer store credit.
Can You Return Faulty Items To Cotton On In-Store?
Yes you can return faulty items in-store and online. However, if you return by mail, you will be required to pay the return shipping cost.
How Much Does Cotton On Charge For Returns?
This will depend on the size of the product that you are sending to them. The price will be calculated when you request a return. if you want to save money, you can return in-store.
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