Last Updated on February 15, 2022 by Laura Ritterman
Electronics companies seem to either have the most forgiving or the most unforgiving return policies. Either they allow you to return things even when they are borderline destroyed, or they do not let you return things even when they are absolutely pristine.
So, which one is Curry’s PC World?
The answer is more complicated than a simple yes or no.
Curry’s PC World’s return policy is that they will accept the return of a product in three different circumstances. Faulty products must be returned to a store or by mail within 30 days, unwanted products must be returned to a store within 21 days. You must submit the paperwork to return them by mail within 14 days, but you actually have another 14 days after that to return them.
Damaged products do not have a listed time limit.
Those circumstances are:
- If the product is unwanted
- If the product is faulty
- If the product is damaged
Each of these circumstances has different requirements attached to it.
|Currys Return Policy|
|Return Period||Unwanted items: 21 Days|
Faulty items: Within 30 days
|Return Method||In Store or online|
|Exchange Period||30 Days|
|Exchange Method||In Store or online|
|Refund Period||Within 14 Days From Purchase|
|Refund Method||Method of Payment|
The most important thing to remember about Curry’s PC World return policy is that it is primarily concerned with how a product looks. That means that if you are returning it because it is faulty or broken, then the fault or breakage should be clear by looking at it. That much is obvious.
What is not so obvious is what happens if you return an unwanted item after you have already taken it out of its packaging. What do you do then?
How to Return an Unwanted Item?
You can return an unwanted item only so long as you return it within 21 days of purchasing it. In that case it has to be wrapped in its original packaging, unopened. If you do that, then you can return your item for a full refund or equivelant exchange for any in-store item.
You can still return an unwanted item within 14 days of buying it if it has been opened. In that case, however, you will have to return it in a “new condition”. That means it has not been started up, had anything installed, or had any additions or software put onto it.
This is one of the more interesting requirements. How do they know you have started something up, installed it, or installed something onto it? There are some tests they can do, but with many computers, there are ways of “rolling back” any changes you make to their original points.
In short, while you can only return an unwanted item in “new” condition, you can make it “new” even if you have used it. Although it is always safer to actually return it new.
You can return an unwanted item at a store or through the mail. Small items and large items need to have a proof of purchase with them, as well as a different return form depending on whether or not they are a large or small item.
See Also: Does Currys Price Match
How to Return a Faulty Item?
You can return a faulty item to a Curry’s PC World within 30 days of receiving it. As before, you need both a proof of purchase and proof that is a faulty item. You will get a full refund for this.
Most times, the proof that it is a faulty item is the item itself. A computer that will not turn on, a hose that is visibly broken, etc. The item needs to be unambiguously faulty out of the box.
The process for returning it is the same as with an unwanted item. You can return it to the store or return it by mail. There are unique forms for both small and large item returns by mail.
How to Return a Damaged Item?
Returning a damaged item is more simple than you probably think. Most people worry that you will have to somehow prove that it arrived damaged, rather than being damaged from use.
The truth is, Curry’s PC World accepts both as if they are the same. The important thing to them is not the difference between an item that was damaged before or after you opened it. The important thing is whether it is returned as damaged or unwanted.
A damaged item is not a security risk. No matter what its condition it will be broken down for its parts. An item returned in an unwanted state has to be new, as otherwise it could have malicious software on it. It is also worth noting that damaged returns are not promised refunds.
How Long do Curry’s PC World Refunds Take?
Making a return in a store will make the refund instant. Going by mail will make it take longer. You will have to wait for the initial travel time of shipping the product. Once it actually gets back to Curry’s PC World the refund will usually be posted about three business days after that.
How Strict is Curry’s PC World Refund Policy?
When compared to other PC and appliance retailers, Curry’s PC World’s refund policy is pretty generous. Not only can you get a full refund, but you can return damaged or faulty items.
This is unusual, as many retailers will make it so their contract of sale disallows you from using their return policy to return damaged or faulty products. In those cases, you would just be stuck with the product. With this policy, you can return it for a full refund.
How long is the refund process?
The refund timeframe can take up to 14 days to fully process.
Can you make returns without a receipt?
Yes, but you still need a proof of purchase. A proof of purchase does not necessarily need to be a receipt. It can also be a bank statement or online sales invoice.
Curry’s PC World will require you to do some paperwork, but its refund policy and process are laid out very clearly on their website. Their customer support is also good at helping people get where they need to go in order to make their returns and leave satisfied.