Last Updated on May 13, 2022 by Laura Ritterman
Accessible designer goods are at your fingertips with one of the oldest department stores in the world: David Jones.
Since 1838, David Jones has been bringing the quality of designer goods into the home. From footwear, clothing, and accessories to appliances, David Jones is your retailer for top-of-the-line brands and products.
The ability to return your high-quality goods within 60 days fashions David Jones into a top-notch retailer for quality designer goods.
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What Is David Jones’ Return Policy?
Products that have been purchased directly from David Jones stores or from the official website are eligible for in-store return as well as mailed returns. You will receive the full price of payments made on the item or items, for both full price and on-sale products.
David Jones retains full rights to refuse or deny a return. You must have proof of purchase and it must be in resellable shape.
|Return timeline||60 days|
|Return method||Mail, in-store|
|Exchange period||60 days|
|Exchange method||In-store only|
|Refund period||7-10 business days|
|Refund method||Original payment method|
How to Return a David Jones Item?
David Jones products are eligible for both shipped or mailed returns in addition to in-store returns. You always have the option to return online purchases in-store.
If you are looking to ship or mail your David Jones products, use the following instructions. Make note of the following fact: You may not exchange returned items that are mailed.
First, look for a packing slip from the original packing that the item or items arrived to you in. Fill out all of the sections on the packing slip truthfully, and to the best of your ability. This will ensure a smooth return and refund process.
If there is no packing slip enclosed, or you cannot find the additional packing slip, go to the email that you used when purchasing the item online. Look for your email confirmation. Print the confirmation and use this instead of your packing slip.
Once the packing slip has been filled out or the confirmation email has been printed, please indicate the reasons for the return and a list of the item or items being returned.
After the paperwork has been completed, repacked the item or items in the original packaging. Make certain that there are no missing pieces and that the item is in original quality and resealable. It is up to you to make sure that the product is returned safely.
Next, mail the package to this address:
David Jones Fulfilment Centre
Dock 8, Corner of Derby & Stubbs Streets
Silverwater NSW, 2128
Upon mailing the package, it is advised that if you are shipping high-value goods in the mail you purchase shipping insurance or another form of insurance on the package. You may also purchase tracking information for the package. However, bear in mind that if you do so you will not be reimbursed. None of the shipping costs will be refunded upon return.
After mailing your package, await confirmation that the package has been received. If you do not receive confirmation within a reasonable amount of time, call the company. Once the package has been received and is confirmed for refund, allow up to 7 business days for the refund to be processed and to land in your account.
Note: Flammable items and perfumes cannot be mailed in as a return. They must be returned in-store.
For in-store returns, for either online purchased items or items purchased in-store, follow the instructions below.
First, using the store locator or a search engine, locate the nearest location of David Jones or just go to your David Jones store of preference. This can be your return location.
Upon arrival at the return location, look for a customer service desk or a cashier’s desk. If you cannot find either, ask a staff member to direct you in the proper direction.
After locating the customer service desk or the cashier’s desk, disclose to the staff member that you would like to return your item or items. Also disclose if you are looking for a refund or an exchange. You must provide proof of purchase and a valid photo ID.
David Jones staff members reserve the right to deny or refuse any return if deemed unacceptable or not resellable.
Can You Return an Online Purchase to a Store?
Yes! In fact, if you are looking to exchange an item or items from your online purchase you will need to do so in person at a location that is most convenient for you.
How Strict Is David Jones’ Return Policy?
The return policy held by David Jones is very strict. You must show a photo ID and proof of purchase at all in-store returns. All items to be returned must be in resellable condition. David Jones reserves the right to deny or refuse any return at their discretion.
David Jones Exchange Policy
All exchanges must be done in-store, no matter if the purchase was made online or in-store.
For exchanges, return your item or items and disclose to the staff member that you would like to exchange your item or items.
David Jones Refund Policy
For a full refund on your David Jones purchase, return your item to David Jones either through mail or in-store. Disclose that you would like a full refund for your item. Ensure that the item is in resellable condition.
You will be refunded through the original payment method. David Jones rewards payments will be refunded in the form of a gift card. Allow up to 7 business days for the refund amount to arrive in your account if paid for by card.
Does David Jones Accept Returns Without a Receipt?
You must have proof of purchase to return an item or items. David Jones will not accept any return without a receipt or proof of purchase. The additional accepted methods for proof of purchase are listed below:
- Original Register Receipt
- Online Proof of Purchase
- Original Exchange Receipt
- David Jones Store Card Statement
- David Jones American Express Card Statement
- David Jones American Express Platinum Card Statement
Does David Jones Accept Returns After 30 Days?
Yes, for most items. As of 2019 David Jones allows 60 days for returns from the original date of purchase. There are a select number of items that are only limited to a 30-day return. As the list includes a decent number of designer brands, please check the David Jones website for specifications or call David Jones customer service.
What Items Cannot Be Returned to David Jones?
Items not purchased directly through the David Jones official website, or a legitimate David Jones store cannot be returned.
Items that are not in resellable condition cannot be returned.
Items without proof of purchase cannot be returned.
Does David Jones give full refunds?
Yes, David Jones gives full refunds for the price of full price or on sale purchases for the original amount paid.
Can I return a David Jones product after use?
Yes, as long as the product is in resellable condition and meets all of the requirements stated above for returns.
For video games and software out of the packaging, it can only be returned if it is defective or malfunctions.
How long do David Jones refunds take?
Usually David Jones refunds take 1–2 business days, however, allow a full 7 business days for the amount to show up in your account.
While David Jones may be strict with its return policy, the 60-day policy combined with the clarity of the return process fashions the David Jones return policy one of the best in the business.
For high quality goods with a high-quality return policy, go check out one of the oldest department stores in the world: David Jones!