Last Updated on May 31, 2022 by Laura Ritterman
Debenhams is a department store chain that is popular in the United Kingdom. These department stores sell clothing and accessories for men and women.
Sometimes you buy clothes at the moment and realize you don’t have anywhere to wear them to, or the clothes don’t fit right. In these situations, you will need to return your clothes to Debenhams.
Debenhams’ return policy is easy to navigate for customers. As long as the products you purchased meet Debenhams’ return guidelines; you can return or replace your items.
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What is the Debenhams Return Policy?
Debenhams’ return policy allows you to return undamaged goods within 28 days of in-store and online purchase. Items returned in their original condition within the 28 days are eligible for Debenhams’ return policy.
Piercings and face masks are ineligible for a refund even within the guidelines due to hygiene issues. Refunds are issued at the employee’s discretion.
Refunds for items that don’t fit right or that you no longer want are granted as long as they comply with Debenhams’ return policy requirements.
| Return Timeline | 28 days |
| Return Method | In-store or online |
| Exchange Period | No exchange policy |
| Exchange Method | No exchange policy |
| Refund Period | 28 days |
| Refund Method | Original payment method |
How to Return a Debenhams item?
Returning an item to Debenhams is easy for customers to navigate.
- For online purchases, contact customer service online.
- Take your products to the store where you initially purchased them for in-store purchases.
- Online orders will receive a shipping return label
- Online orders must be repackaged securely before shipment.
- You must pay for the return shipment. Your shipping is not included in your return.
- After the facility receives your return, your refund will be issued to your original payment method.
Neglecting to properly secure the items in your return package can result in your refund being denied. Debenhams only accepts returns for products in their original condition, which means items damaged in shipping are no longer in original condition.
Once your return is received, Debenhams will send you an email confirmation. If your refund is denied, you will also receive an email notifying you of this.
Debenhams will not cover the shipping cost of rejected returns. Therefore, ensure you follow all of Debenhams’ return guidelines before returning your product.
Can You Return an Online Purchase to Debenhams?
Yes, you can return an online purchase to Debenhams. However, items purchased online must be returned online. You cannot return online purchases in-store.
You also cannot return in-store purchases online. Instead, you must return items to the store or website you originally purchased from.
How Strict is the Debenhams Return Policy?
Debenhams’ return policy is not super strict, but it isn’t highly lenient. You have 28 days to determine if you like your product or want to return it. Washed or damaged clothing items are not eligible for Debenhams’ return policy.
If you return items to Debenhams, they must be in their original condition. Any tampering like washing or extended wear of products will be rejected for the return policy.
Debenhams Exchange Policy
Debenhams does not have an active exchange policy in place. All return items are subject to the refund policy instead of an exchange policy. You cannot return any Debenhams merchandise for equal or lower value items. Instead, your money will be issued to your original payment method.
Debenhams Refund Policy
Debenhams will issue refunds for returns that comply with Debenhams’ return policy. Debenhams will refund the total amount to your original payment method. Debenhams will not issue cash refunds for returned products.
Does Debenhams Take Returns Without a Receipt?
No, for both online and in-store purchases, you must have a receipt for your purchase to process your Debenham’s return. Without a receipt, Debenhams cannot issue a return because they don’t have enough information on the date of purchase or information to verify you made the purchase.
The store or website must ensure that you purchased your product within the return policy guideline. Without proof of purchase, like a receipt, they cannot verify your purchase.
Does Debenhams Accept Returns After 30 Days?
No, Debenhams will not accept any returns after the 28-day grace period. Any items you attempt to return 28 days after purchase will be rejected.
What Items Cannot be Returned to Debenhams?
Here are several products Debenhams will not accept as a return. Hygiene is a significant reason why some items are ineligible for returns. The items that won’t be accepted for a return at Debenhams are below.
- Piercing jewelry
- Face masks
- Makeup
- Undergarments
- Swimwear
FAQ
Does Debenhams give full refunds?
Yes, Debenhams issues full refunds to returned items. The only stipulation is that customers returning products online must pay for their return shipping.
Can I return Debenhams product after use?
No, if you wore the clothing out and about and it is detected, your return will be denied. You cannot return clothing items worn longer than the initial try-on. Washed clothing items will also be rejected for a return because the products must be in their original condition.
How long do Debenhams refunds take?
It can take up to 14 days for your Debenhams refund to be fully processed. If after 14 days you don’t notice your refund in your bank account, you need to contact customer service. Check your email for confirmation that your refund is approved.
Conclusion
Debenhams has a straightforward return policy that is easy for customers to navigate. Where you purchased your product will affect how you return your product.
You cannot return any products that extend past the 28-day grace period that Debenhams offers. Any returns after 29 days of purchase will automatically be rejected.
Products with hygiene issues like piercings and linger are also ineligible for Debenham’s return policy. Upon purchase, most products will state if they are not eligible for a refund.
To return any items to Debenhams, the products must be in their original condition. After the clothing is worn or washed, it will be ineligible for a refund. You can try the clothing on, but anything more than that won’t be refunded.
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