Last Updated on January 10, 2022 by Laura Ritterman
Have you ever bought or received an item from Dillard’s Department Store that you weren’t satisfied with? In the event of a return, Dillard’s generally has a 30-day policy in effect. However, this policy of course comes with terms and conditions that you must meet to make an eligible return.
Keep reading to learn all about making returns at Dillard’s, including online purchases. We’ll also teach you about this company’s policies on refunds and exchanges.
What Is Dillard’s Return Policy?
Dillard’s Department Store generally accepts both online and in-store returns within 30 days of purchase. You must meet their return criteria, though, including showing proof of purchase via label or receipt, intact tags, and unused condition.
There are some exceptions to returning certain items, like Dillard’s shoes (must return in their original box).
Once Dillard’s accepts your item return, you will be eligible to get a refund based on the original form of payment. Note that there are certain items that Dillard’s will not accept for returns, which we’ll explore later in this article
|Dillard’s Return Policy|
|Return Period||30 Days|
|Return Method||Online or in-store|
|Exchange Period||30 Days|
|Exchange Method||Online or in-store|
|Refund Period||Within 7-10 Days|
|Refund Method||Method of Payment|
What Is the Dillard’s Mail-In/Online Return Policy?
Most customers who shop online will opt for the mail-in return option. Dillard’s actually makes online returns via mail pretty simple. The main downside, however, is that they aren’t free. You will get charged $9.95 to use a return label, which you can access by looking up your order number on the Dillard’s website.
Simply head to the website, look up your order number, and follow the prompts to print your personal return label. Note that $9.95 is only the minimum return label shipping cost; expedited or next-day labels cost $20 and $30 respectively.
Furthermore, you can get a free return shipping label if your merchandise total is $150 or more. Also, if you paid with a Dillard’s card, you can get a free return shipping label with a minimum merchandise total of $99.
You must ship your return item with its original receipt or original proof of purchase label, meeting all other item return conditions. Package the return by removing previous labels and attaching the new shipping return label. Mail your returns to:
600 Carnahan Drive
Maumelle, AR 72133
You can ship the return with a carrier of your choice, followed by a processed refund within 7-10 business days.
Can You Return an Online Purchase to the Store?
Not everyone cares for the hassle of returning an online purchase via mail. Additionally, the costs of returning products via mail can add up quickly since Dillard’s doesn’t offer free mail-in returns to its customers.
Luckily, customers have the cheaper option of returning items purchased online to a Dillard’s in-store location.
You just need to find your nearest Dillard’s store location and bring the item you’re wanting to return. Make sure to provide some sort of proof of purchase (original Dillard’s proof of purchase label or receipt) when you speak to customer service. They can help you complete your return and issue a refund if you’re eligible.
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How Strict Is the Dillard’s Return Policy?
The Dillard’s return policy is fairly set in stone. Their policy is clearly outlined on the FAQ page of their website, detailing exceptions to the rule. Items returned beyond 30 days are not eligible, and if you can’t show proof of purchase and keep the item in unused condition, they won’t accept it.
Dillard’s Exchange Policy
In the event of an exchange (item replacement), you can either visit a store location and speak to customer service or do a mail-in exchange.
You’ll get a refund to whatever your original form of payment was so that you can purchase a new item. Note that you still have to pay your own shipping charges for mail-in exchanges.
Dillard’s Refund Policy
If you mail in your return, you’ll have to wait until it is approved before getting refunded. If you do get issued a refund, it will arrive based on the terms of your original form of payment.
For example, if you paid via credit card, your return will go to that card. If you paid with cash or a check, you’ll get reimbursed accordingly (but it may take an extra 10 days).
If you paid with Afterpay, you’ll have to accept your refund as a Dillard’s gift card. And if someone else bought the item for you as a gift, your refund will arrive as a store gift card or merchandise credit.
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Dillard’s Refund Policy Without a Receipt
You can technically return an item to Dillard’s without its original receipt, as long as you have another form of proof of purchase. If you still have your item’s Dillard’s proof of purchase label, you can substitute that in place of a receipt.
Does Dillard’s Accept Returns After 30 Days?
The general rule for returns is that you can’t return more than 30 calendar days after the date of purchase. However, Dillard’s does accept returns after this period if the original receipt or point of sale notice indicates a longer return period for that item.
Are There Return Exceptions?
Yes, Dillard’s won’t accept returns for items that are:
- Damaged (except for items that were delivered to you in that condition)
- In used condition
- Lacking a proof of purchase (receipt or label)
- Missing their tags or have tags broken off
- Clearance items that were marked down by 65% or more
- Customized or personalized products
- Permanently price-reduced items with added discounts
Additionally, you can’t return shoes without their original purchase box.
Does Dillard’s Have Free Returns?
Dillard’s does not offer “free returns”, meaning they don’t provide a free, prepaid return shipping label for mail-in returns.
How Long Do Dillard’s Refunds Take?
The time frame for receiving your refund will vary depending on whether or not you return in-store or via mail. In-store refunds get issued relatively fast, but mail-in returns don’t get refunded until they’re approved and processed. This can take up to 7-10 business days or longer if there are shipping delays.
What is Dillards return policy?
Dillard’s accepts both online and in-store returns within 30 days of buying
When will I receive my refund?
Refunds take approximately 7-10 days and are sent your original method of payment.
Can you return to Dillard's without a receipt?
Yes, providing you have proof of payment you will be able to claim a refund and return your item.
The Dillard’s return policy states that customers can return items up to 30 days in-store or via mail, but you have to pay your own return shipping fees. They also process exchanges and refunds for customers.
Hopefully, our guide has given you insight into the items that you can and cannot return to this department store.