Last Updated on June 12, 2022 by Laura Ritterman
DJI is a famous tech company that rose to fame because of its drones. Many people are drone hobbyists now and buy their products from DJI.
Even though many people enjoy the products they buy from DJI, there are also times when a return is necessary.
As long as your product aligns with DJI’s return policy, you can return your item for a full refund. Returning products to DJI is easy as long as the return policy applies to your product.
Table of Contents
What is the DJI Return Policy
To return your products from DJI must have manufacturing defects or have no defects and no damage that will disable the product from being resold.
If you damage the product yourself, then you won’t be granted your return. DJI does not accept damaged products aside from manufacturing defects.
|Return Timeline||14 Days|
|Return Method||Shipping or Instore|
|Exchange Period||14 Days|
|Refund Period||14 Days|
|Refund Method||Original Payment Method|
How to return a DJI item?
To return your DJI, you must ensure you have a copy of your receipt. If you return your product in-store, then you will need to comply with the store’s return policy.
- Contact customer service on DJI’s website or from the retailer you purchased your product.
- Submit a refund or replacement request.
- Include all accessories that came with your product originally.
- Ensure you have your proof of purchase.
- DJI will send you an item return label
- Once the product is sent back, and all criteria are met, DGI will issue your refund to your original payment method.
To return your product to DJI, you must buy the product from their website. In addition, if you bought a DJI product from a different retailer, you must comply with that retailer’s return policy.
DJI will not accept a return that is damaged after purchase. The only damaged products DJI will accept are products that received damage during its manufacturing process.
To return your items to DJI, you must provide your proof of purchase, which is found in your emails from when you initially purchased your product.
Can You Return an Online Purchase to DJI?
Yes, you can only return products directly to DJI when you buy from DJI’s online store. DJI does not have its own in-store locations, so if you purchased your DJI product at a retail location, check that retailer’s return policy.
How Strict is the DJI Return Policy?
The DJI return policy is standard for most tech companies. You can return products so long as it’s within 14 days of purchase and in the condition you purchased them. There are no exceptions to DJI’s return policy.
As long as your product isn’t damaged, you can return it within the 14 days for any reason. This timeframe gives you a little time to try the product out and discover if you like it or not.
DJI Exchange Policy
If your product has manufacturing damage that isn’t your fault, you can exchange your product for a working one. You have 14 days to report manufacturing damage from when it arrives at your home. Any manufacturing damage reported beyond the 14-day mark won’t be eligible for an exchange.
For an exchange from DJI, you must meet the same criteria as the return policy, and you can only exchange for the same product. In addition, the exchange policy only applies to products with manufacturing damage.
DJI Refund Policy
If you want to use DJI’s refund policy, you must return the product to DJI without any damage other than manufacturing damage. Your refund will be issued to the original payment method you used when you initially purchased your product.
Does DJI Take Returns Without a Receipt?
No, you must have a receipt to return your products to DJI. You can find your receipt in your email account on the day you purchased your product.
If you cannot provide proof of purchase, you won’t be eligible for DJI’s return policy.
Does DJI Accept Returns After 30 Days?
No, DJI does not accept returns after 30 days. You must return products to GJI within 14 days of delivery to your house. Anything beyond that date is not eligible for DJI’s return policy.
What Items Cannot be Returned to DJI?
DJI has several stipulations to its return policy. As a result, the items below are not eligible for DJI’s return policy.
- Items purchased at a retail location
- Items damaged after purchase
- Orders without proof of purchase
- Items with tampered or destroyed labels
- Gift cards
- Any items after the 14-day grace period
Does DJI give full refunds?
Yes, if products meet the return policy, then a full refund will be issued to the original payment method used to purchase the products.
Can I return a DJI product after use?
As long as the products show no signs of damage, you can return them after use. Ensure that you don’t tamper with any labels on the product, or you cannot return your product. Damaging product labels will destroy your ability to return your product.
How long do DJI refunds take?
DJI refunds can take up to 14 days to process. If you do not see a refund in your account in 14 days, it would be best to contact DJI customer service.
DJI has a standard return policy when it comes to electronic companies. But, unfortunately, you don’t have much time after the product gets dropped off at your house to request a return.
If you buy DJI products in-store, your return depends on the retailer you purchased from. DJI only handles returns for products purchased directly from their website.
Within the 14-day grace period, ensure that you handle your product with care. If your DJI product has any signs of damage or worn-out labels, your return will not process. DJI will know if the product is damaged by you or damaged during the manufacturing process, so attempting to return a damaged product to DJI is a waste of time.