Last Updated on January 8, 2022 by Laura Ritterman
DSW has a good return policy, allowing customers around three months to bring items back to the store if they find that they do not work for them.
This makes them a great retailer to purchase from at Christmas, since gift recipients will have plenty of time to get a refund or exchange an item that does not work for them.
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What Is The Return Policy At DSW?
DSW allows returns on items within 90 days of the purchase date, and will offer a full refund on unworn merchandise. Merchandise should have the original packaging and the original receipt/shipping invoice.
DSW has a good return window, allowing customers 90 days to return items that have not been worn. You should keep your original receipt and all packaging to ensure that the return is successful.
If you return an item after 90 days, you can still get a refund, but this will be issued as a credit, rather than refunded via your original form of payment.
| DSW RETURN POLICY | |
|---|---|
| Return Period | 90 Days |
| Return Method | 1. In-store 2. Online |
| Exchange Period | 90 Days |
| Exchange Method | 1. In-store 2. Online |
| Refund Period | Within 10 Days |
| Refund Method | Method of payment |
| Contact Number | 1.866.379.7463 |
DSW Exchange Policy
DSW also allows customers to make exchanges when an item is not suitable.
If you wish to exchange an item that you have purchased in-store, it is best to do so in the store. If you have purchased an item at DSW.com but paid via PayPal, DSW also recommends that you do the exchange in a store if possible.
You can exchange items bought on buy-one-get-one promotions, but this will be done on a pro-rata basis, depending on how the original offer was applied.
Specialty products (such as rechargeable batteries, nail polish, fragrances, etc.) cannot be exchanged. Any products marked “FINAL SALE” are also not eligible for exchange, regardless of whether you purchased them in-store or online.
If you make an exchange within 60 days of the purchase date, any difference owed to you by the store will be given as a credit on your original purchase method.
However, if you make an exchange after 60 days, you will only receive a store credit.
How Strict Is DSW Return Policy?
The DSW return policy is surprisingly lax in terms of its time scale, but they are strict about the condition that the product must be in.
The company will only accept unworn items with their original box/packaging and labels intact. You cannot return worn items or items without their original packaging to them.
Can You Return Shoes After Wearing Them?
No, you cannot return shoes that you have worn to DSW. The company only accepts merchandise that is in like-new condition.
You may be able to try on shoes and briefly walk around your home to test whether the shoes fit and feel comfortable to you, but you should not wear shoes that you intend to return.
Never take DSW shoes outdoors to try them before you have tested them thoroughly indoors to check whether they fit well.
Until you have decided that a pair of shoes is suitable for you, you should make sure that you retain all of the packaging and any receipts.
This includes the shipping invoice, which should come inside your delivery if you have purchased your shoes online.
Can I Return Shoes That Hurt My Feet?
You can only return shoes that you have not worn to DSW. They will not accept shoes that have been worn for any reason, even if they are painful or do not fit you properly. Until you are sure that shoes are suitable for you, you should only wear them indoors, and keep them very clean.
Again, retain all labels, packaging, and documentation until you have decided that you wish to keep the shoes. Do not dispose of anything, including receipts, until this point.
Remember that as soon as your shoes are visibly worn, they cannot be returned. Dirt on the soles, stretched fabric, or ruined laces will all stop you from being able to return the shoes, whether they are comfortable or not.
How Long Is DSW Return Policy?
The DSW return policy is 90 days for most items, which runs from the date of purchase. After 90 days, you can still return items in like-new condition, but you will have to accept a store credit, rather than a refund to your original method of payment.
DSW VIP Elite Members are permitted to return merchandise a full 365 days after the purchase date.
Can You Return DSW Online Purchases To Stores?
Yes, you can return items that you have purchased online to any DSW store for a full refund. Make sure that you take your documentation and a form of ID when doing so. You cannot return items bought in a store online; they must be taken back to a store.
Can You Return To DSW Without A Receipt?
DSW will accept returns without a receipt, but they will only issue a credit to the value of the item on that day. The company reserves the right to limit non-receipt returns and to refuse them.
Customers should have some valid ID on them when trying to make a return without a receipt, as this will be required. If you do not take ID, your return will not be accepted.
See Also: Home Depot Returns
Does DSW Have Free Returns?
It is free to return an item to DSW stores. However, if you wish to post an item back to DSW (e.g. for an online return), you will need to pay an $8.50 shipping fee. This fee is waived for DSW VIP Gold Members and DSW VIP Elite Members.
There are no other return costs (e.g. restocking fees), but if you have a local DSW store, it may prove more economical to return the item to the store, rather than mailing it back to DSW.
How To Return Items To DSW
Returning your items is straight forward providing you follow the steps outlined below.
- Take your merchandise to the nearest DSW shop to be returned.
- Ensure that the item is unused and in its original condition, as stated in the DSW return policy.
- Ensure you have the receipt available (for in-store purchases or online)
- Maintain and return the item to DSW store in the packaging you received it in.
- DSW will refund you as soon as your return is received.
- Refunds are provided in the same payment method you made your initial purchase.
FAQs
How Long Is DSW Return Policy?
DSW have a 90 day post purchase return policy.
Can You Return To DSW Without A Receipt?
Yes you can return your item without a receipt in return for credit.
Does DSW Have Free Returns?
If you’re returning in store it is free, however customers are required to pay for any shipping charge should they use mail. If you’re a VIP member, no shipping charge is incurred.
Conclusion
The DSW returns policy is reasonably simple, and they offer a generous return window to their members.
They also offer exchanges, with the difference being refunded to the original purchase method or a gift card, depending on how soon the exchange is done.
You should make sure you retain the receipt and all the original packaging from your item so that you can return or exchange purchases with ease.
Related: What is Walmart’s Return Policy
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