Last Updated on May 30, 2022 by Laura Ritterman
Emma Mattress is, you guessed, a mattress company that provides mattresses shipped directly to their customer’s doors. They also sell a variety of mattress and bed-related products like mattress protectors, foam pillows, and more.
Emma Mattress products are well-loved and have great reviews all over the internet, yet despite their popularity, some customers want to return their Emma Mattress products.
Luckily, the Emma Mattress return policy and return process are made to be super simple and easy to take care of. There are specific requirements and limitations on returns to Emma Mattress, so understanding the return policy is crucial.
Table of Contents
What is Emma Mattress’ Return Policy?
Emma Mattress has a return policy that is simple and clear. It begins with a 100-night free trial. The free trial is risk-free and allows customers to try out the Emma mattress for 100 days with a refund guarantee if the customer does not like the mattress.
| Return Deadline | 100 Days |
| Return Method | Pick Up |
| Exchange Period | No Exchange Policy |
| Exchange Method | No Exchange Policy |
| Refund Period | Up To 2 Weeks |
| Refund Method | Original Payment Method |
Essentially, Emma Mattress guarantees full refunds if the mattress or product is returned within 100 days. During those 100 days, the customer is permitted to use, sleep on and otherwise enjoy the Emma Mattress.
Emma Mattress’ return policy states that a customer service representative will help take care of everything during the return process. The customer service team for Emma Mattress is very thorough and professional. Emma Mattress customers wishing to return a product can get in touch with the customer service team at support@emma-mattress.com
Emma Mattress’ return policy is very simplistic and ends here. Most of the return work is done by the customer service representative assigned to your case. Beyond the risk-free 100-night trial ending in a refund, if the customer returns the mattress, there is not much more to the return policy.
It is important to note that Emma Mattress will not accept mattresses that have been stained or severely damaged as returns and customers will not get a refund for mattresses of that kind. In addition, Emma Mattress will not accept mattresses that show signs of use beyond normal wear and tear.
During the 100-night trial, keep the mattress safe and protected so that you can get a full refund if you choose to return the mattress.
How To Return an Emma Mattress Product?
Returning an Emma mattress or a product from a mattress is incredibly simple. Because the mattresses are delivered to the customer’s door through the mail, the mattresses are shrink wrapped to make them smaller so that they can fit in the box.
However, Emma Mattress knows that their customers cannot shrink wrap a mattress to ship back to them. To make sure that all of their customers can get refunds and return their mattresses if they want, Emma Mattress will arrange a pickup time for the mattress to be picked up and taken out of your home at no cost to you.
To begin the return process for Emma Mattress, you must first reach out to customer service. You can e-mail or call the customer service team from a mattress. That is the only step to getting your mattress returned and a refund administered.
Can You Return an Online Purchase to a Store?
You cannot return an Emma Mattress product to a store. Emma Mattress currently does not have any stores where customers can go to purchase and return products. All returns must be done pick-up style and arranged through the Emma Mattress customer service department.
How Strict is the Emma Mattress Return Policy?
Emma mattress has a very lenient return policy. They allow their customers to use their products for 100 days. Within those 100 days, if a customer decides they do not like the product, they can have it picked up and returned to Emma Mattress at no cost to them and get a full refund.
This is a fairly standard return policy for a mattress company that ships mattresses. However, this is a very rare return policy for other types of businesses that typically have return deadlines of 30 or 45 days.
Emma Mattress Exchange Policy
Emma Mattress does not currently have an exchange policy for any of its products.
Emma Mattress Refund Policy
Emma Mattress’ refund policy states that the refund for eligible products that have completed the return process will show up on the original payment method within a week.
Emma Mattress also states that they will not pick up or refund mattresses that are stained or damaged from customers who wish to return them after use.
Does Emma Mattress Take Returns Without Proof of Purchase?
Emma Mattress will require proof of purchase if you wish to return an item. Customer service will ask to see a packing slip, electronic receipt, or an invoice that indicates you are the customer.
Does Emma Mattress Accept Returns After 30 Days?
Yes, Emma Mattress accepts returns up to 100 days after purchase and will give a refund to products in the 100-might free trial.
What Items Cannot be Returned to Emma Mattress?
Items that cannot be returned to Emma Mattress are products and mattresses that have been stained, damaged, or show signs of use beyond normal wear and tear. Items that have passed the return deadline cannot be returned either.
FAQs
Does Emma Mattress Give Full Refunds?
Yes, Emma Mattress gives full refunds to eligible products, such as mattresses with a 100-night free trial that are returned within 100 days of purchase.
Can I Return Emma Mattress Products After Use?
Yes, if the product is under a 100-day free trial, you can return the product within 100 days to get a full refund and use it during those 100 days.
How Long do Emma Mattress Refunds Take?
Emma Mattress’s refunds take approximately a week to process.
Conclusion
Overall, Emma Mattress has a standard return policy for a mattress company. It is simple, to the point, and most of the return business is carried out one-on-one with a customer service representative who guides the customer through every step of the process, ensuring everything goes well.
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