Last Updated on January 11, 2022 by Laura Ritterman
Fashion Nova are known worldwide for their clothing, accessory and lifestyle lines. Based out of Los Angeles, they have 5 stores in Southern California. Although they have collaborated in marketing schemes with some of the biggest stars in the world, their prices are considered to be on the lower side. Nevertheless, the company isn’t really renowned for their return and refund policy, so, let’s take a look at it.
Read this article to find out more about Fashion Nova’s return policy, if you can exchange items and what items in the store are not eligible for a refund.
Table of Contents
What is Fashion Nova Return Policy?
Fashion Nova states that you can get a refund or exchange the item within 30 days of purchase, with a valid receipt, no item damage and all tags attached. However, they only provide a refund in the form of a gift voucher rather than cash.
The company states that they do not provide cash refunds, instead, you can only return the item, either by mail, in-store or by their online portal and receive a gift voucher in return.
They do make it clear that the item must be in the same condition as when it was sold, it needs to be unwashed, unaltered and unworn. You also need to have all of the attached accessories and packaging of the item.
If you received an item either in-store or online that was damaged or incorrect in any way, you need to contact their customer service department before returning it.
You must do this within 7 days of delivery to be eligible for a full refund. In this circumstance, if the department finds that the item was unsatisfactory you can get a refund straight to your original payment method.
What is Fashion Nova’s Exchange Policy?
They do say that you can exchange a product within 30 days of the original purchase date and it is best done in-store. Anything over this date will not be eligible for an exchange.
What is Fashion Nova’s Refund Policy?
Fashion Nova’s return policy states that cash refunds are not given, instead, you will be given a store voucher. You must return the item within 30 days of purchase in order to receive the refund voucher and you must have all the correct paperwork with it. Refunds are not applicable for ‘final sale’ items, these are listed in the below heading.
|Fashion Nova Return Policy
|Online or in-store
|Online or in-store
|Within 5-7 Days
|Method of Payment
How To Return A Fashion Nova Product?
- Find a fashion Nova store
- You can search for your nearest store from the fashion Nova website
- Take the item to the store, along with the correct paperwork, such as the receipt.
Online Return Form
- You can easily find Fashion Nova’s online return portal on their website or by doing a simple search
- Go to ‘my orders’ on the portal and select which items you want to return
- Next, you will need to confirm your shipping address and email address
- Then, add your payment method and payment details which will be used to pay for the return shipping label
- You will need to proceed with the payment and then print the shipping label
- You will be told on the portal where you can post the item from
- Use the order packing form to select and describe the item that you are returning
- Send it to the below address: Fashion Nova, 12588 Florence Avenue. Santa Fe Springs, CA 90670
- When you return an item by mail you need to stick the return label over the top of the original label so that it is not visible
- You can then schedule a pick up of the parcel or you can drop it at your local post office
Does Fashion Nova take returns without a receipt?
It does state on their website that wherever you want to return your item either in-store, by mail or by their online portal, you must have the correct paperwork, including the receipt, without this a return will not be accepted.
Does Fashion Nova Accept Returns After 30 Days?
Returns and exchanges need to be made within 30 days of the original purchase, after this time the items become invalid for refund. However, if there were uncommon circumstances such as a lost item if you ordered online or a busy holiday period, this 30 days rule may be waived.
What Items Cannot be returned to Fashion Nova?
Items that have been washed, altered or worn cannot be returned to Fashion Nova. Also, items that appear to be different in their condition to when they were sold will also not be eligible for refund.
Fashion Nova hold the right to decide on what terms returns are accepted.
There are also final sale items, these items cannot be returned, exchanged and refunded. They are items that have prices ending in 00, 96, 97 and 98. For example $2.98. All bodysuits, dresses, sale items, Nova kids, swimwear, underwear, beauty products, cosmetics, party outfits and accessories are also classed as final sale items.
See Also: Zara Return Policy
Does Fashion Nova Have Free Returns?
Note that for US customers, Fashion Nova provides shipping labels for free. This is the recommended way to return any items in the US as processing the refund will be much quicker. For other customers, shipping labels cost $3.99 to return a single item and $7.99 to return multiple items.
How Long Do Fashion Nova Refunds Take?
Once the items have been received at their distribution center, it takes 5-7 days to process the return. It is usually towards the end of this period before you will receive the voucher. If you return the item straight to the store then you should receive the gift card there and then.
To conclude, Fashion Nova’s return policy is not bad, however, it could be frustrating if you received several products that you were unhappy with, and therefore unhappy with the company and cannot get your money back. Sometimes a gift voucher isn’t what customers want so it would be much better to be offered a full refund.
Can you get a refund on fashion Nova?
Fashion Nova presently accepts returns in-store and online, but reimbursements to the original payment method are not available. Despite FTC complaints, the only accessible option at the moment is a shop credit in the form of an E-Gift Card code. Shipping costs are not reimbursed for in-store credits.
What is the return address for Fashion Nova?
You can return to the following address: 3571 Seville Ave, Vernon, CA 90058 USA.