Last Updated on December 27, 2021 by Laura Ritterman
Foot Locker has currently extended its return policy to 28 calendar days after the date of purchase or date of delivery, and refunds are processed within 14 calendar days. The company advises returning products to stores directly if you are nearing the end of your return window, to avoid any risk of mailing delays.
Foot Locker allows products to be returned for a full refund if customers are not satisfied with their purchase. You can return something up to 28 days after buying it, which is an improvement on the previous Foot Locker policy. However, you do have to meet some criteria, which we are going to explore today.
Table of Contents
What Is Foot Locker Return Policy 2022?
Foot Locker increased the length of its return policy to 28 calendar days to make it easier for customers to return items even with the restrictions in place. It’s important to note that this is calendar days, and not working days.
The company allows for returns to be made online or at any of their stores, so if your local store is open, you can take your item there and return it.
What Is Foot Locker Return Policy Online VS In Store?
Foot Locker recommends that you return items to the place that you originally purchased them on. That means that if you purchased an item online, you should aim to return it online, and if you purchased an item in the store, you should aim to return it to a store.
Despite this, the site states that you can return online purchases to a store if you prefer, but does not offer any information about doing this the other way around.
Can I Return An Item To Foot Locker Without A Receipt?
You cannot do a straight return for an item you do not have a receipt for. You may be allowed to exchange unworn goods with all their original labeling and packaging for another item in the store, but this is not guaranteed. It is up to the individual manager of the store.
Make sure you keep Foot Locker receipts to avoid this occurring. If you are giving someone a gift from Foot Locker, get a receipt for them so that they can return or exchange the item if they need to.
Does Foot Locker Have A 30 Day Return Policy?
Foot Locker did introduce a 30 day return policy while their stores were closed. This gave customers 30 days after stores reopened to return any unwanted goods. However, this return policy has now been shortened to 28 days.
Do not wait until 30 days have passed before attempting to return an unwanted item to Foot Locker. The 30 day policy was in place during the initial shutdown in 2020, and is no longer in effect.
What Is Foot Locker’s Policy After 45 Days?
You cannot return merchandise that was purchased more than 45 days ago. It will not be accepted in store or as an online return, and if you post it in, you might lose your item. Returns must be made within 28 calendar days.
What Is Foot Locker’s Kids Return Policy?
Foot Locker will return or exchange kids shoes within 45 days of the purchase or delivery date. If you find that the shoes you have purchased for your child do not fit, return them to the Foot Locker distribution center.
Note that these shoes must be in unworn condition, with the original box and labels intact. You may be required to pay a restocking fee if you do not exchange the shoes for a different pair.
Foot Locker Return Policy On Open Box
It is okay to have opened the shoes that you wish to return, but you must not have worn them outdoors or for any noticeable period of time.
If you have done more than put them on your feet to test their fit, your return may be rejected. Foot Locker does not accept returns on worn merchandise.
Returns must have all labels, tags, and packaging intact, so make sure you don’t lose anything while you are trying on your shoes.
Foot Locker Return Policy For Online Orders
Products ordered online can be returned within 28 calendar days of the delivery date. It is important to try your shoes and return them quickly if they do not fit, so you don’t miss the returns window.
Online orders can also be returned to stores if you would rather not mail them in, although Foot Locker generally prefers customers to return products using the same method as they originally purchased with. However, if your local store is more convenient, pop in and return your online order. Take your order details with you.
Foot Locker Holiday Return Policy
Foot Locker does not offer an extended returns policy during the holidays. This means that you must be careful if you are purchasing shoes as a Christmas gift, for example, because your recipient may not be able to get to the store to exchange them in time if you buy them in advance.
Foot Locker still requires returns to be made within 28 calendar days, so if you are planning to purchase Christmas gifts from them, do not do your shopping too early, or you will find that no returns can be made.
If you have accidentally done this, it is worth visiting a local store to discuss it with the manager. Some managers might allow an exchange outside the return window if you still have the receipt and all the packaging is intact.
Also See: Does Foot Locker Price Match
Foot Locker’s return policy is pretty straightforward. They require returns to be made within 28 calendar days of the customer actually getting the product, whether that’s via an in-store purchase or a delivery. Items must be in new, unworn condition, with all the original packaging. If items have been worn or the packaging has been damaged, the return may be rejected.
However, there is no guarantee, so it’s best to hold off on Christmas shopping at Foot Locker to ensure your recipients have a big enough window to return any gifts after Christmas.