Last Updated on December 27, 2021 by Laura Ritterman
GameStop has a range of return policies for purchased electronics. All refunds must be returned within 30 days from purchase date, and a receipt or Gamestop.com order number must be provided for a refund to be accepted.
There are also a range of exceptions, such as those listed below.
- Non-defective items must be returned un-opened, or else a refund will not be paid.
- Defective items can be returned opened, but GameStop reserves the final authority on determining on an item’s faultiness.
- Pre-owned items must be returned within 7 days of purchase.
- GameStop retains final authority to accept or decline any item that is eligible for return.
GameStop’s return policies can be quite confusing, but we’re here to help! We have all the information on what is and isn’t eligible for refund at GameStop in 2022. Let’s get into it!
Table of Contents
How Long Do I Have to Return My Item?
For most eligible items, GameStop will grant refunds up to 30 days after purchase. According to GameStop’s website, all electronics must be returned within 30 days of in-store purchase, or for online purchases, within 30 days of receipt of shipment. Pre-owned items have only 7 days.
It’s important to clarify, online orders must be returned within 30 days of the receipt of shipment being sent, not within 30 days of delivery.
Gamestop return policy on open box
Only defective products will be refunded if they are opened. If you are trying to return a product for any reason other than faultiness, for example, if you have changed your mind or you bought the wrong item accidentally, it cannot be opened. GameStop retains discretion regarding defects.
What is a Defective Product?
A defective product is one that is either broken, not fully functioning, or has not performed to expected standard. FindLaw.comdescribes 3 main types of defects in products. Firstly, a defect in design produces failures and faults in a product that stem from the design of the product.
For example, a smartwatch that has an unreasonably small wristband size that does not find an average human wrist is defective by design.
Secondly, a defect in manufacturing is more individual to each product. This is when a process in making the product has malfunctioned, and created a unique fault. This the most common defect, as imperfect production is not uncommon in mass produced products.
For example, a smartphone’s camera not working at first use is a defect in manufacturing.
Finally, a defect in durability occurs if a product becomes faulty after an unusually short amount of use.
There are a range of expectations of use for different products, so this defect is the most discretionary, and GameStop has full authority in deciding the expected term of use.
For example, a console’s fan ceasing to operate after only a day’s use is a defect in durability.
There’s a wide range of defects, so it’s best to inquire to GameStop, as they are the sole authority in determining whether your product is defective and eligible for a refund.
How do I Return an Item I Bought Online?
GameStop accepts refunds for online orders, but the items must be shipped back within 30 days of the original receipt of shipment. GameStop make the process easy with their online portal. Most importantly, you will need to ship all items back to the address that the parcel originated from.
- Package all items that you wish to return, either in a new parcel or the one that the items were delivered in. Also include the invoice or receipt that was in the original package.
- Post the parcel to the address that was listed on the return shipping label, usually located on the outside of the package. It will be to the GameStop store that your product was sent from.
- You will receive an online refund, or upon request, a physical cheque, within 14 days.
See Also: Does Gamestop price match
Can I return an item to Gamestop without a receipt?
GameStop won’t grant any refunds that aren’t provided with a receipt. If you bought the product online, you must provide the GameStop.com order number. In some cases, GameStop may allow refunds that utilise a different proof of purchase, such as a bank statement.
GameStop is not legally obligated to provide refunds if no physical receipt is provided, so it is best to keep your receipt for 30 days.
How Is the Refund Paid?
You can choose exactly how you receive the money for your refund. Most commonly, the refund will be paid directly back into the account that purchased the original product. However, you can choose a different bank account, be paid in cash, a store credit, or even exchange for a new product.
If your items are found to be eligible for a refund, the whole amount paid for, including tax and other surcharges, will be paid back to you. You can choose to exchange this for new GameStop products, a store credit to use later, or have the money back in your account.
What If My Refund Is Not Accepted?
GameStop has the legal authority to refuse refunds, but it is exposed to legal challenge. If you believe you refund should have been granted, and it wasn’t, you have the legal right to challenge their decision.
However, this can be a risky procedure, as legal costs can quickly stack up. Each state has different law regarding refunds, so it’s recommended that you research your state’s legislation, and seek legal advice before taking any action.
Gamestop Return & Exchange Policy
2. By Mail
2. By Mail
|Within 7 Business Days
|Original payment method
|Only offer exchange and not refund
What is Gamestop's Return Policy
You can return your products in exchange for a refund providing the item is returned within 30 days from the date of purchase.
What is Gamestop's return policy on Controllers
You have 30 days to exchange or return your controllers after making a purchase in-store or receiving a shipment.
Does Gamestop have a 30 day return policy?
Yes Gamestop have a 30 day return policy, meaning you need to return your item within 30 days of purchasing to receive a refund.
Can I return an item to GameStop without a receipt?
No, under no circumstance will Gamestop accept a return without a receipt.
Refunds will only be granted to products returned within 30 days of purchase (7 days for pre-owned items), and a receipt or GameStop.com order number must be provided. Defective items can be opened, whilst items returned for any other reason will not be refunded if opened.
GameStop exercises the sole right to refuse any refund, even if it has been returned with a receipt and within 30 days. We hope you’ve learnt exactly what items are eligible for refund at GameStop in 2022, and how to claim them.
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