Last Updated on February 5, 2022 by Laura Ritterman
When hazardous materials are concerned, returns and replacements can get a little confusing. Thankfully, we are here to break down Harbor Freight’s return policy for you.
Keep reading to learn how Harbor Freight’s return and exchange policy works, as well as what items may not be accepted.
Table of Contents
What is Harbor Freight’s Return Policy?
Most items can be returned to Harbor Freight for a full refund or exchange in 90 days. However, some items are unable to be returned due to the hazardous wastes present. Other items may be subject to a restocking fee. Harbor Freight even has their own warranty, which may help you when a product breaks through no fault of your own.
Due to the wide variety of products Harbor Freight sells, their return policy is fairly vague.
| Return Window | 90-day return window |
| Exchange Window | 90-day return window. |
| Refund Period | 7-10 Days |
| Sprayers and Pumps | Certain ones can’t be returned if opened. Have a specific form to fill out |
| Hand Tools | 90-day return window but lifetime warranty if it breaks |
Due to safety reasons, some items cannot be returned when opened. These are generally items that have chemicals or dangerous substances in them.
How To Return a Harbor Freight Item?
To Return In-Store
- Make sure any gas or oil is drained and disposed of properly before returning any item to the store
- Go to any Harbor Freight store
- Bring proof of purchase and government-issued ID
- Money can either be returned to the card you purchased it with, or you may get cash instead.
To Return By Mail
- You must first obtain a Return Authorization which is done by contacting Customer Service
- Provide your order number and reason you are returning the item
- Mail the item back, preferably in its original packaging
For any return, a manager has the right to refuse any return, refund, or exchange for any reason. Also, some items are subject to a 20% restocking fee.
To avoid any restocking fees:
- The item must be unopened and in new condition
- Items are exchanged for an upgraded product in the same category
- Item is replaced under an Extended Service Plan
- Item is replaced under manufacturer warranty
Can You Return an Online Purchase to the Store?
Yes. Items that use flammable liquids, gasses, or have hazardous materials in them must be returned to the store, even if the items are drained, due to laws surrounding mailing such products.
How strict is the Harbor Freight Return Policy?
The return policy is pretty flexible as it is really up to the manager to make the final decision on any returns or exchanges. With certain items, it is strict due to hazardous material laws. If items that contain hazards or gasses/oils have been opened, the policy for returning those is very strict to protect everyone involved.
See Also: Lowes Supply Returns
Harbor Freight Exchange Policy
There is a 90-day exchange window on most items. They offer full exchanges on items that have been unopened and in good condition as well as non-hazardous items that have been opened as long as they are in good condition.
If the item breaks in the first 90 days, due to no fault of your own, Harbor Freight has its own warranty to replace items. Hand tools have a lifetime warranty, so if they ever break, you can exchange them for the same item or a similar one.
Harbor Freight Refund Policy
Harbor Freight has certain items that cannot be returned or refunded, such as opened pumps, sprayers, and certain chemicals.
To get a full refund, items must be in original packaging and in new condition. You must also have a receipt or original packaging.
Does Harbor Freight Take Returns Without a Receipt?
Harbor Freight can take returns without a receipt, as long as you have proof of purchase in some form. However, if some proof of purchase is not available, you may have to contact customer service for a return authorization.
What Items Cannot be Returned to Harbor Freight?
Items with dangerous chemicals cannot be returned to Harbor Freight. There are also some spays and pumps that cannot be returned. To check if yours can be returned, you must fill out a pump and sprayer return form.
Exceptions
Due to hazards with mailing such products, items with flammable liquids, gasses, or other hazardous materials are unable to be returned by mail. Also, certain opened items that have hazardous materials in them may be unable to be returned to the store.
Some products are also subject to a restocking fee, though they don’t specify what those items are.
How Long Do Harbor Freight Refunds Take?
If you are mailing your items, once Harbor Freight gets your items and processes them, it can take 1 to 3 days to get your refund.
For in-store returns, you can wait 1-3 days for the return to be processed to your card, or you may get an immediate refund in cash.
Can I Return a Harbor Freight Product After Use?
Some Harbor Freight items can be returned after use, as long as they don’t have or haven’t had any hazardous chemicals in them. Certain items are unable to be returned after opening. If you are unsure whether or not your item is returnable, contacting customer service is best.
FAQs
Does Harbor Freight Give Full Refunds?
Yes, Harbor Freight can give full refunds for most items. Some items are subject to a restocking fee. Also, some items may not be able to be returned due to the hazardous materials inside.
Does Harbor Freight Accept Returns After 30 Days?
Yes. Harbor Freight’s return window is 90 days, so they will accept returns after 30 days.
How Many Days Do You Have To Return To Harbor Freight?
Customers have 90 days to return to the Harbor Freight, either online or to their store.
Conclusion
Harbor Freight has a pretty vague return policy, thanks in part to the fact that many returns are up to the individual manager’s decision. Items can be exchanged or refunded for up to 90 days.
Some hazardous products that cannot be returned. However, Harbor Freight tries to make it easier on the customer by having their own warranty on most items and a lifetime warranty on tools.
Related: Aritzia Return Policy
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