Last Updated on February 13, 2022 by Laura Ritterman
Harvey Norman allows you to return most items within 14 days from the time you received the item. You can return it for a refund, exchange, or gift card.
There are some items though that cannot be returned. In addition, if the item was damaged or incorrectly supplied, the company will replace the item under their Consumer Guarantees Act rather than you need to go through the exchange or refund policy.
While Harvey Norman is pretty open to accept returns for any product that you are not fully satisfied with, within 14 days from purchase. The return policy also changes slightly depending on the item you want to return but the standard window is 14 days.
There are some terms and conditions.
|Harvey Norman Return Policy|
|Return Period||14 Days|
|Return Method||In Store or online|
|Exchange Period||14 Days|
|Exchange Method||In Store or online|
|Refund Period||Within 7 days|
|Refund Method||Method of Payment|
Here are some examples below of common items bought from Harvey Norman and how the return policy applies to them.
|Personal care, grooming, and hygiene||Cannot be refunded unless faulty|
|Appliances||Can return for 14 days|
|Electronics||Can be returned for 14 days|
|Sale and Clearance items||Cannot be refunded unless faulty|
|Hardware and flooring||Depending on the specific warranty|
|Furniture||Can be returned within 14 days except for bedroom furniture that has already been used|
|Bedding||Cannot be returned once opened, this includes pillows, mattresses, and bed linen|
Harvey Norman offers a few simple ways to make returns.
You can return any item you bought from the company to the nearest store. Make sure you bring your receipt and all the original packaging with you as the company will check to see if the item has been used.
If you made the purchase online, you can return it online to get a refund via an internet transfer into the bank account that was originally used to buy the item. The refund typically takes about 7 days.
- Log into the Harvey Norman website.
- Go to “returns”.
- Click “return items” next to the item that you want to return if there is more than one in the order.
- They will send you a label through your email that you can use to return the item.
Certain electronics and other valuable items cannot be returned online. If there is no option to return it online, the website will let you know next to the item.
If you do not want to go to the store again, you can return the item online. This often allows you to get a return or refund faster.
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While Harvey Norman wants you to be satisfied with all their products, they do make you abide by the terms and conditions when you want to return an item. To return an item, you need proof of purchase, the original packaging, and it needs to have been purchased within 14 days.
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Harvey Norman’s exchange policy follows the same rules as their return policy. If you want to make an exchange, you need to do so within 14 days of the purchase.
Harvey Norman will return most items within 14 days as they are not used and are in their original packaging.
When you return an item to the store, you need to have proof of purchase, so they will not allow you to return the items if you do not have a receipt. If you made the purchase online, they should be able to see the purchase order from your account.
No, the return policy states that you need to have the item returned within 14 days from the day you received the item.
There are many items that cannot be returned to Harvey Norman, they are included below:
- Beds, bedroom furniture, mattresses
- Pillows, mattress protectors, bed linen
- Customized and special orders
- Items marking display or floor stock
- EPAY software and games
- Gift cards, SIM cards, vouchers, and recharge cards
- Personal care items that involve grooming hygiene
There are few exceptions to the return policy since it is not very strict, to begin with, you and you can return most items.
The items listed above cannot be returned or exchanged in almost every case unless there is a problem with the item and it was given or shipped to you faulty.
Many SIM Card and gift card items cannot be returned even if you never used them. So, make sure you need the item and plan to use it before you purchase it.
Does Harvey Norman give full refunds?
Yes, Harvey Norman will give you a full refund for any item returned as long as you follow the terms and conditions and the item is not on the exclusion list. You will receive all your money back.
Can I return a Harvey Norman product after use?
Items must be in their original unopened condition to return to Harvey Norman. This means you cannot return the item if you have opened it and used it. If the problem was faulty, you can still return it even if you opened it.
How long do Harvey Norman refunds take?
If you return the item to the store, you get a refund immediately. If you make the return online, it can take up to 7 days to receive the money in your bank account once the store has received the item back.
Harvey Norman has a fairly strict return policy as they only give you 2 weeks to return the item. Other companies offer 30 or even 90 days.
If you aren’t sure whether you can return the item or not, you can always take it into the store and see if they will accept it. They have a long list of exclusion items though so make sure it’s not on this list before you try to return it.