Last Updated on January 18, 2022 by Laura Ritterman
Hello Molly has a 30-day return policy. However, customers receive store credit for returns instead of refunds in the form of cash or credits to a charge card.
Hello Molly accepts mail-in returns from the United States and from other countries. Let’s examine the details of Hello Molly’s return policy and what you can expect if you need to bring back your purchase.
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What is Hello Molly’s Return Policy?
Hello Molly’s return policy covers merchandise purchases you’ve made within the last 30 days. However, the merchandise cannot be used or altered in any way. This includes washing it or removing the tags.
Under Hello Molly’s return policy, the 30-day time limit starts from the day you receive your order from the shipping carrier. In addition, certain items are not eligible for return. These exclusions include cosmetics and intimate apparel.
Any shipping costs are not included in the return policy.
|Hello Molly Return Policy|
|Return Period||30 Days|
|Return Method||Online or by mail|
|Exchange Period||No Exchanges offered|
|Exchange Method||Online or by mail|
|Refund Period||5-7 business days (defective items only)|
|Refund Method||Original Method of Payment|
How to Return a Hello Molly Product
Customers based in the United States can initiate a return by clicking here. You’ll want to have your order number ready and follow the instructions on the page. You will also need the email address you placed the order under.
If you’re sending your purchase back in the original packaging, be sure to remove the original address label. In case you can’t remove it, you can either cover it or black it out.
You will need to pay for postage before you can get your return label. Once you have this, place it on the sealed package and ship it through the Post Office.
Returns from outside the United States
Customers outside the United States can download and print Hello Molly’s return form here. Go ahead and fill out the form according to the instructions.
You’ll want to include the form within the package so Hello Molly can properly credit you. Cover the original package’s label. You’ll need to pay for shipping and arrange delivery through a local carrier or postal service.
Can You Return an Online Purchase to the Store?
No, because Hello Molly does not operate retail stores. You can only make purchases online.
How Strict is the Hello Molly Return Policy?
Hello Molly’s return policy is fairly strict. Merchandise cannot be worn, washed, perfumed, or stained. All the tags and Hello Molly hangtags must be intact.
Anything marked as “Final Sale” is not eligible for return and shoes have to be in the original shoebox. These boxes cannot have any postal labels on them.
Beauty and cosmetics, stockings, hair accessories, massagers, intimate apparel, earrings, hats, and undercover style helpers are not eligible for return.
Hello Molly Exchange Policy
Hello Molly does not offer exchanges, only store credit.
If you’d prefer to order a different size, please return your merchandise as soon as possible, and they will give you a store credit if the items meet the return criteria. You can use your store credit to order a different size or any of our other items.
Hello Molly Refund Policy
Only store credit is given for returns. Hello Molly does not issue refunds for any returned items unless they are determined to be defective. It can take between five to seven days for refunds to show up on your credit or debit card.
Hello Molly requires proof or evidence of a manufacturer defect. Photos are typically accepted as evidence.
Does Hello Molly Take Returns Without a Receipt?
Hello Molly processes returns through a customer’s online account, order number, and email address. It does not mention the need for a physical receipt.
Does Hello Molly Accept Returns After 30 Days?
Hello Molly does not usually accept returns after 30 days. The exception would be for manufacturer defects. However, Hello Molly asks that customers notify them as soon as possible to ensure they receive store credit or a refund.
What Items Cannot Be Returned to Hello Molly?
Any item where hygiene may become compromised, such as self-tanning creams, cosmetics, intimate apparel, and personal massagers.
Also, merchandise cannot be worn, washed, or altered. Merchandise with the original tags removed is also ineligible.
See Also: Fashion Nova Returns
How Long do Hello Molly Refunds Take?
The typical turnaround time is within seven days upon receipt of the return. However, Hello Molly states that it may take longer to process returns during high volume periods or because of shipping delays.
Customers who want to check on the status of their returns can email the company at email@example.com
Can I Return a Hello Molly Product After Use?
Not unless you can prove there is a manufacturer defect.
Is Hello Molly a Chinese Company?
No, it is an Australian-based company
Does Hello Molly Have Free Returns?
Yes and no. Hello Molly does not charge customers to initiate and complete a return request. However, the company does not issue credit for original shipping charges, cover the cost of return shipping, or reimburse for currency exchange differences.
Hello Molly’s return policy is limited to unused merchandise in its original state unless there is a manufacturing defect. You have 30 days to request store credit, which is good for 12 months and not transferable.
Related: What is Sephora’s Return Policy