Last Updated on January 27, 2022 by Laura Ritterman
If you enjoy shopping for clothing and accessories for your whole family, you may have heard of H&M. H&M is a large retailer that is known worldwide for its apparel. Sometimes we make purchases that are not the right fit for us or our family and have to return or exchange these items. If this is something that you need to do, read below to see if you can still return your items to H&M.
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What is H&M’s return policy?
H&M will give you 30 days to see if an item that you bought isn’t right for you. H&M offers exchanges and refunds on clothing items, swimsuits (with hygienic seal), and beauty products. All returns must come with the original sales receipt, and be within 30 days of purchase.
If you want to return an item bought from H&M HOME that was purchased online, it cannot be returned in stores. H&M Home items must be returned by mail. H&M will issue a refund to the original form of payment, it can take up to 14 days for your return to process.
| Return Period | 30 Days |
| Return Method | Post or in-store |
| Exchange Period | 30 Days |
| Exchange Method | Post or in-store |
| Refund Period | 7-10 business days |
| Refund Method | Method of Payment |
How To Return an item to H&M?
If you have an H&M item that you are wanting to return you can bring it to an H&M store along with your original sales receipt to make the return. If you do not have your original sales receipt you will only be refunded in the amount at which the item is currently selling.
Can you return an online purchase to the store?
If you purchase an H&M Home item online you can not return the item to an H&M store. These items must be returned by mail.
All other eligible online purchases can be returned in-store. If you have an H&M item that you purchased online and would like to return it in-store, bring your e-receipt attached to your shipping confirmation email or your order form within 30 days of your purchase. After 30 days, you can return or exchange the items only at the current selling price. All items exchanged must be of equal or greater value.
How strict is the H&M return policy?
H&M has a rather lenient return policy. To receive a full refund on your return you must have your original sales receipt and make the return within 30 days. It is still possible to make a return without a sales receipt after 30 days, for these returns you will be given a refund of the current selling price of the items that are returned.
H&M Exchange Policy
If you want to exchange an item that you purchased from H&M you can bring the item to an H&M store and complete the exchange. To make the process easier, bring your original sales receipt, and try to complete it within 30 days of the purchase.
H&M Refund Policy
H&M will provide a full refund on items that have their original sales receipt and are made within 30 days of the purchase. For purchases without a sales receipt, or made after 30 days of the original purchase your refund will reflect the current sales price of the items being returned.
Does H&M take returns without a receipt?
Yes. Returns made without a sales receipt will be granted for the value in which the items are currently selling.
Does H&M accept returns after 30 days?
Yes. Returns made after 30 days will not receive a full refund, rather the refund will reflect the item’s current selling price.
What items Cannot be returned to H&M?
- Face masks can not be returned to H&M for health and safety reasons.
- Swimwear that does not have the hygienic seal intact will not be able to be returned, as well as underwear or
- Items labeled Final Sale.
See Also: Party City Return Policy
How long do H&M refunds take?
H&M refunds can take up to two weeks for the credit to post to your account. Also, allow one or two billing cycles for the refund to appear on your credit card statement.
Can I return an H&M product after use?
Items should be free of wear to be returned. Swimwear with no hygienic seal, face masks, and underwear will not be granted a return.
FAQs
What is H&M's extended holiday return policy?
H&M offers an extended return policy for items purchased between November 19th and December 24th during their holiday season. All items purchased within this time frame are given until January 31st to be returned to an H&M store. Items with a valid sales receipt will be given a refund on the original purchase method used. Items that have a gift receipt will be granted an exchange in the equal value of the items being returned.
What should I do if I bought a recalled item from H&M?
Sometimes mistakes happen and items that have been sold are recalled due to various reasons. If you learn of an item that you bought that has been recalled contact H&M customer service immediately. You can reach H&M customer service by phone at 855-466-7467, or you can reach out to customer service online.
Does H&M give full refunds?
Yes H&M offers full refunds with a valid sales receipt on purchases made within the last 30 days.
What can I do if I need to return a hazardous item?
If you purchased an item that is considered hazardous such as nail polish, perfume, or pressurized sprays you will have to follow a special transportation requirement for the return. All items considered hazardous for return will have to have a visible
LQ Hazmat Label on the shipping box. This label helps inform the carrier that the return contains flammable substances and that it has a special transportation requirement.
See Also: Does Sephora do returns
Conclusion
Whether you choose to purchase items for your family in-store or online it is always great to know the return process in case you need to exchange or refund your purchase. H&M offers a flexible return program that allows its customers to be happy with the options given.
Related: Hello Molly Return Policy
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