Last Updated on February 10, 2022 by Laura Ritterman
Hollister is a US clothing retailer and brand under the Abercrombie and Fitch umbrella. Customers have the ability to buy from the company either online or in-store. However, with buying from a company sometimes you need to return products that you potentially changed your mind about.
In this post, we review the Hollister return policy so you know all of the details before requesting a refund or exchanging for another product.
What is the Hollister return policy?
The Hollister return policy is fairly flexible allowing customers to return items up to 30 days after purchase. After 30 days, Hollister allows for a merchandise credit instead. Clothing should remain unworn and unwashed.
|Hollister Return Policy|
|Return Period||30 Days|
|Return Method||In Store or online|
|Exchange Period||30 Days|
|Exchange Method||In Store or online|
|Refund Period||Up to 30 Days|
|Refund Method||Method of Payment|
How To Return a Hollister item?
There are two methods of returning an unwanted or exchangeable item to Hollister, in store and online.
If you ordered online, you can return your Hollister items through the Hollister website by finding the returns tab on your online account. You can initiate a return from there. You can choose to print the return label as presented by Hollister or make your own with the proper return address.
You’ll want to note that Hollister will not pay for return shipping – you’ll actually have $7 deducted from your refund regardless of the outcome of the return. You’ll receive the amount back on your card after the refund is processed.
Stores are similar but don’t have a fee. You can return items purchased online or in store at the store. You’ll need to bring proof of purchase in order to make a return. In person, you can receive either the refund the same way you paid – via cash or card.
Yes, you can return an online purchase to a store. The stores can handle both in store and online returns. Online does not handle in store purchases.
The answer is, not especially. The Hollister return policy is fairly lenient in that they will take a return without the original tags on the item. Most Hollister stores will want to see an identification card to prevent people from repeatedly bringing back non-Hollister clothes and getting refunded.
The return policy is fairly general and doesn’t actually suggest the need to have the original tags on – or suggest that the customer shouldn’t wear or try on new clothes, which is unusual. We imagine this approach to returns leads to customer loyalty.
See Also: Primark Return Policy
Generally, the Hollister exchange policy is quite similar to the refund policy. The only difference is that Hollister will allow customers in store and online to pick out something else. The Hollister site doesn’t say anything specific about how to move forward receiving a new item – though we are sure it’s as easy as the rest of their site and policy.
Yes Hollister accepts returns without a receipt, however, they do have a limit. A local Hollister store will likely want identification to ensure you aren’t repeatedly returning items without receipts or tags. From the perspective of a high-end clothing line, this makes sense.
Yes, and no. Hollister will accept a return after 30 days, but instead of receiving a full cash or card refund, you’ll receive store credit for the value of the merchandise. Hollister’s clothing lines do change rapidly with seasonal fashion, so the lack of need to return cash refunds for not as recent items works.
Their website does not specify any particular items that are not returnable, which is impressive considering that most of the items bought at Hollister are clothes. While they aren’t specific about this, be sure to ask Hollister to make sure.
If you are concerned about an item, check with customer service in the store or online first.
See Also: Lululemon Return Policy
In a word, yes. The Hollister website doesn’t specify the condition in which clothing must be returned, though common sense dictates you don’t attempt to return a torn shirt or one covered in stains. Hollister seems fairly liberal in their policy, and expects their customers to come to them to discuss issues with clothing to find something different or that fits better.
See Also: Vans Return Policy
This depends on what you call full! Hollister will issue a full refund for clothing returned properly within 30 days. If you bought and returned online, you can expect to have $7 deducted for the cost of shipping and processing an item for a refund.
Can I return online with no order confirmation?
No, you’ll need a receipt or order confirmation to return items online. This i
What if I bought a Hollister item in another country?
If you were out of the United States or traveling between countries when shopping and end up returning an item in a different place, the return policy is slightly different. You’ll receive a merchandise credit for the item for the lowest price the item has ever been sold for in the local currency, in that country.
How long do Hollister refunds take?
The site does not specify how long a Hollister refund is expected to take. In an store refund will be fast depending on the day and speed of your bank.
Hollister offers a fairly lenient return policy for the purpose of clothing without fully indicating the condition of the clothing required.
Hollister assumes customers will be responsible and loyal by not being very specific about instructions. They also make online returns fairly easy though their return shipping is not free.
Related: John Lewis Return Policy