Last Updated on November 16, 2021 by Laura Ritterman
The Home Depot return policy is one of the most used policies in the country, routinely taken advantage of over common DIY projects.
What makes Home Depot’s return policy occasionally complicated is the fact that there are just certain DIY items you can’t return.
What Is Home Depot’s Return Policy In 2021?
Home Depot’s return policy on most of your commonly sold items such as machinery, furniture, and electronics is 90 days. They’ll accept opened items “unofficially.” Receipts aren’t always necessary and they’ll even take back used items, to a degree.
Of course, even Home Depot has its limitations. You’re not going to return used and tarnished silverware, for instance. If something is only slightly used, you can probably get away with bringing it back.
There are several aspects to Home Depot’s return policy for 2021.
- Online returns are acceptable
- 90-day return policy on most new, unopened merchandise
- Proof of purchase returns are eligible for cash refunds, in-store exchange, account credit, or refunded to Home depot store credit
- Missing receipts are ok with ID and store system search
- Original shipping charges refunds included
All things considered, it’s a pretty liberal return policy with only the craziest types of return attempts likely to be denied.
|HOME DEPOT RETURN POLICY|
|Return Period||90 Days|
|Return Method||1. In-store|
3. Home Depot Design Center
|Exchange Period||90 Days|
|Exchange Method||1. In-store|
3. Home Depot Design Center
|Refund Period||Within 10 Days|
|Refund Method||1. Original Method of Payment|
2. Store Credit
What Is The Home Depot Return Policy Online Vs In-Store?
All of the same rules still apply here except for the fact that shipping charges are involved. Home Depot’s stance on shipping charges is that they will be fully refunded as well as the refund on the returned item.
Other than that, there’s no real separation from in-store purchases versus online purchases.
Can I Return An Item To Home Depot without A Receipt?
Home Depot does accept returned items without a receipt. Like many big-name store brands, Home Depot can track their purchased merchandise, which makes it easy to issue a refund because they will most likely find it in the system.
According to Home Depot, all purchases made with a credit or debit card are retrievable in their system for up to 30 days.
Home Depot Commercial account charges, as well as Home Depot Credit Cards, and Home Depot Commercial Revolving charges are accessible for 365 days.
However, “unofficially” you can probably get away with returning an item with no receipt after the 30 day period.
What Items Cannot Be Returned To Home Depot Without A Receipt?
According to Home Depot’s online guide that covers its most recently updated return policy procedures, there are no items that fall under the category of unreturnable without a receipt.
As with most major retailers, Home Depot keeps track of purchases and is often able to find them in their system, even outside of their official 30-day policy.
After all, at the end of the day, Home Depot will act from the point of view that the “customer is always right.”
That’s why it’s easy to say that they’ll most likely accept items without a receipt outside of the 30-day window because statistically, the proof is in the pudding.
Does Home Depot Have A 30 Day Return Policy?
Home Depot does have a 30-day return policy that’s officially a part of its overall return policy procedures that are updated for 2021. Their 30-day return policy applies to:
- Consumer Electronics
- Tractors and equipment that requires gasoline
- Area Rugs
According to Home Depot, these items can only be returned within that 30-day window and not a day later.
Also, Home Depot’s policy includes a 30-day window for any returned items that do not have a receipt, though that’s probably at local management’s discretion.
Home Depot Return Policy After 90 Days
Home Depot lists most of what can be returned within a 90-day period, which happens to be most merchandise sold at Home Depot with a few exceptions.
Outside of that window will probably be determined at the discretion of the manager at your local Home Depot. As aforementioned above, Home Depot is likely to honor a customer’s wishes, regardless of being outside of the 90-day window.
Some items that were listed above, if they were purchased with a Home Depot credit card or commercial account, can be recovered all the way out to 365 days from purchase. However, that doesn’t necessarily mean that Home Depot will honor a return 365 days out.
All that means is that those purchases can be found in the system for up to a year.
See Also: Does Home Depot price match
Home Depot Lawn Mower Return Policy
As covered under the Home Depot 30-day return policy—since lawnmowers fall under the description – gas-powered equipment and tractors—they will have to be returned no later than 30 days after purchase.
Anything after that will be at the discretion of the manager at your local Home Depot.
Home Depot Air Conditioner Return Policy
Home Depot is a little more strict o major appliances and, considering how expensive they can be, for good reason.
Their policy states that any major appliance before the customer leaves the store with it must be inspected for any damage or missing parts.
Once it leaves the store, there is a 48-hour period where any faulty equipment, damages, or failures must be reported to Home Depot’s customer service line at (800) 455-3869.
Return Policy on Plants
In the event that your trees or plants are received damaged or dead within 3 days of being delivered, the company will ship you out a replacement at no cost.
Home Depot Return Policy In Canada
The first, and most glaring difference, between the Canadian and American return policies at Home Depot, is the Home Depot credit card and commercial account purchases.
The Canadian policy is a bit more specific on the 365-day policy. In Canada, purchases made with a Home Depot credit card or commercial account can be returned for up to 365 days.
The American policy is worded differently. That Home Depot policy clearly states that purchases made using those methods can be located in the system for up to 365 days, not that they can be returned.
Outside of that, the two return policies are largely the same.
Does Home Depot have a return policy?
Yes Home Depot offers a liberal returns policy whereby you can return your items within 90 days of purchasing.
Do they allow returns on used items?
Yes in most cases they will accept used items, providing you have a receipt and adhere to the time range for refunds.
Does Home Depot allow you to return an item without a receipt?
As the company keeps records on purchases you will be able to return an item without a receipt, providing it falls within the window of their return policy.
Home Depot is renowned for having one of the more liberal return policies out there, especially amongst big-name retail chains. Considering Home Depot’s stance on most of the return policies listed above, they place a high value on the customer’s wishes, not their own.