Last Updated on May 15, 2022 by Laura Ritterman
For quality home goods, look no further than your local HomeGoods stores!
The furnishing chain of HomeGoods provides quality indoor and outdoor furnishings for all occasions. From furniture and lighting to rugs and pillows HomeGoods has all of your home decor wishes at an affordable price. What could be better than that? Perhaps their return policy?
The mix of fraud prevention tactics and the reasonable nature of the return measures make the HomeGoods return policy just as good as the goods they provide.
Table of Contents
What is HomeGoods Return Policy?
You may return items to HomeGoods either in-store or online, via mail. Purchases made in-store are available for an exchange or refund. Online purchases are refund only. You must return the in-store purchase within 30 days of original purchase date and online purchases must be received within 40 days of the original purchase date.
HomeGoods retains all rights to deny or refuse any return.
| Return timeline | 30 days |
| Return method | Mail, in-store |
| Exchange period | 30 days |
| Exchange method | In-store or by mail |
| Refund period | 10-14 business days |
| Refund method | Original payment method |
How to Return a HomeGoods Item?
You may return an online purchased item either via mail or in-store. In-store purchases must be returned in store.
Online Returns
Online purchases may be returned online via shipping. For shipping returns, follow the instructions below.
First, you must locate the return shipping label provided. It will be in the package with the item or items to be returned. You must fill out any and all applicable areas on the form truthfully, and to the best of your ability.
Next, you must pack the item or items in any applicable original packaging. Ensure that it is packed well, and no items will go missing. You must include a copy of the receipt or confirmation email with the package.
Finally, secure the return shipping label to the package and drop the package at the site designated on the return label. A return credit of $14.99 for shipping and handling will be deducted from your refund amount. Returns are only accepted if they are received less than 40 days from the original date of purchase. An additional 10 days are added to the return time to allow proper time to return the item or items purchased online.
In-Store Returns
Any online order may be returned in-store and the $14.99 credit will not be deducted from your refund.
To return a purchase in-store, follow the set of instructions below.
First, search the nearest or most convenient store location. This can be done through a search engine or the store locator on the HomeGoods website.
Once you arrive at the chosen store, you must locate the customer service desk or a cash register to process the return. If you cannot find either, ask the nearest store employee for assistance. They will be able to point you in the right direction.
Upon reaching the customer service desk or the cash register, you will need to disclose that you would like to return your item for a refund or an exchange. Only items purchased in-store are eligible for an exchange.
Finally, you must sign for the return. All returns in-store must be completed with a signature. If you do not have the register receipt, in-store purchases, or email confirmation, for online purchases, you must provide the following information: name, address, signature, and valid photo ID.
Can You Return an Online Purchase to the Store?
Yes! In fact, it is recommended that you return the purchase in-store. You will not have the $14.99 credit deducted from your refunded amount. If at all possible, return the purchase in-store.
How Strict is the HomeGoods Return Policy?
The HomeGoods policy is reasonably strict to prevent fraudulent claims. Signatures are always required and without a receipt you will need to provide your name, address, signature, and a valid photo ID.
However, that being said, you are still able to return items past the 30-day return policy for in-store purchases.
HomeGoods Exchange Policy
Online purchased goods are not eligible for exchanges. This is due to the rapid changing of products that are available.
For items purchased in-store that you would like to exchange, you must first return the item and disclose to personnel that you would like to exchange the item.
HomeGoods Refund Policy
You may receive a full refund for items returned within 30 days of the original purchase date of in-store purchases, with the appropriate register receipt. You will receive a refund in the form of the original payment method. With no receipt you will only receive a store credit.
For cash refunds allow a 10-business day period for possible fraud detection. For debit and credit purchases allow the typical bank processing time. This may vary from bank to bank. Items purchased with PayPal will be refunded through a store credit.
For mailed returns for refund, allow a 10-14 business day period for processing.
Does HomeGoods Accept Returns Without a Receipt?
Yes! HomeGoods does accept returns without a receipt. You will just need to provide your name, address, a signature, and a valid form of photo ID.
Does HomeGoods Accept Returns After 30 Days?
Yes! However, you will only receive a store credit for the refund. You will not receive payment in the form of the original payment method.
What Items Cannot Be Returned to HomeGoods?
Items that have been worn, used, or are not in resalable condition cannot be returned to HomeGoods.
FAQs
Does HomeGoods give full refunds?
Yes! If you meet all of the applicable requirements, HomeGoods will provide you with a full refund.
Can I return a HomeGoods product after use?
No. Unfortunately, items that have been used are not eligible for return.
How long do HomeGoods refunds take?
Please allow up to 10-14 business days for online refunds. Allow a 10-business day period for cash refunds to prevent and deter fraud.
Allow a few days, depending on your bank, for credit and debit refunds for bank processing. Store credit will be refunded upon return.
Conclusion
HomeGoods has a very good return policy. It prevents fraudulent claims and ensures that everyone stays safe during the return process. The only major difference with these anti-fraud methods is the additional 10-day period for cash refunds. Otherwise, the biggest change is the necessary signature for all returns.
The rest of the return policy is very sensible and even allows returns on in-store purchases past the 30-day return period and without a receipt.
Happy shopping at HomeGoods!
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