Last Updated on March 20, 2022 by Laura Ritterman
Hugo Boss has a strict thirty-day return policy unless stated otherwise. They do not allow for any flexibility when it comes to their return window. This is because they produce luxury German clothing. The refund process will also take a while. You will not see your funds back in your account immediately.
How do you return items to Hugo Boss? To return items to Hugo Boss you must either ship the items back to them or return the items to a Hugo Boss location.
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Hugo Boss Return Policy
Hugo Boss return policy requires customers to make a return within 30 days after delivery, merchandise must be returned in its original, unused, and unwashed condition. Bring your order receipt form and the original payment method to the Hugo Boss store when returning the product for a complete refund.
|Return Period||30 Days|
|Return Method||In Store or online|
|Exchange Period||30 Days|
|Exchange Method||In Store or online|
|Refund Period||Within 14 Days From Purchase|
|Refund Method||Method of Payment|
Returning Hugo Boss items online
- Visit the Hugo Boss website
- In the upper left corner of the webpage open the menu
- Click “Need assistance?”
- Click “FAQ and Contact Form”
- Click “Free Returns” and select the option that applies to you
- Hugo Boss items returns will receive a prepaid shipping label to send the items back with
Hugo Boss items may be exchanged or refunded so long as the return policy is followed. So, what are the requirements for returning Hugo Boss items?
The requirements for a Hugo Boss return
- Typically, the return window is thirty days from the time you receive your product
- Personalized items cannot be returned
- Items that have been worn longer than it takes to try them on may not be returned
- Items must be in the same condition as they were when received
- Items may not be washed before being returned
- You will receive a prepaid postage sticker
- Returning items is free. You will not need to pay for shipping
These return requirements are the same whether the items are being returned in-store or online. The return window and the condition items can be returned in are standard for most clothing brand return policies.
How long will it take for your refund to process?
Hugo Boss refunds may take up to 14 business days to process. If the return is approved, the only method you will be able to receive your refund is through the same payment method used when you purchased the item.
What happens if I don’t have the same payment method?
If you do not have the same payment method, you can either do an exchange or receive store credit. You may not have the funds returned on an alternative payment method.
To receive the refund, you must also have the original order receipt form. You may not receive a refund without this form, but you may receive store credit or do an exchange.
Exchanging Hugo Boss products
If you are interested in other items at Hugo Boss, an exchange may be a preferable option over a refund. This option allows you to receive your compensation for your return much faster than the refund option.
Can you exchange worn items at Hugo Boss?
Exchanges must still follow the guidelines for returning items. Exchanged items must be returned in the original state they were received in. All Hugo Boss exchanges are processed as returns.
You will be able to exchange up to the amount paid for the initial order. Any money leftover will be issued as a refund and will take up to fourteen business days to process. If you exceed the amount of the initial order, you will be required to pay the difference.
Returning items in store
If you live close to a Hugo Boss location, you may find it easier to return the items to the physical store. To return items in-store the process will be a bit different. For regular item returns, the return window is thirty days. For sale items, the return window is only fourteen days.
You may not return any items to a Hugo Boss location without a receipt. You may also not return any items that are marked as final sales.
Can you return online items in-store?
If you purchase items on the Hugo Boss Online Store, you may still be able to return the items to select locations. You do not always have to ship the items back. However, Hugo Boss outlet stores are unable to accept returns from online purchases
You must either provide the receipt or your order confirmation when returning online items to a Hugo Boss store. Returns will not be processed without proof of purchase.
If I used PayPal, can I still get a refund?
Yes and no. No, the funds will not be refunded to your PayPal account, but yes you will still be compensated for your return. Instead of having your money refunded to your account, you will be eligible to receive store credit equal to the amount that is approved for return.
If you want to make sure you can receive a refund do not use PayPal as your payment method when ordering. It will be impossible to have the funds returned to your PayPal account. No exceptions.
How does Hugo Boss’ return policy compare to other retailers?
Most clothing brands will not accept returns of clothing that have been worn for anything more than to be tired on. Hugo Boss is no exception to this return standard. However, considering they are a luxury brand, their rules are not too harsh either. There is not a ton of fuss when it comes to returning items to Hugo Boss.
The fact that they aren’t just an online store can make returns feel easy for people who do not feel tech-savvy. They can just go to the physical store and return items there, even if the items were initially ordered online.
Hugo Boss also does not make the customer pay for the postage of their return
This is a feature that a lot of companies do not have. Plenty of companies will deduct the postage of the return from the refund.
Hugo Boss has a very user-friendly system for their returns, and they are not overly strict about accepting returns as some people may expect out of a luxury brand. They have clear and easy-to-follow guidelines for the items they will accept. The return process is easy for customers to comply with.