Last Updated on February 5, 2022 by Laura Ritterman
The JB Hi-Fi return policy is fairly strict in what can and can’t be returned and how to go about returning an item. To return a JB Hi-Fi product, you must have a receipt for proof of purchase. There are also specific time windows in which you have to return the product in question.
While consumers are protected under the Australian Consumer Law, some items aren’t able to be returned. For example, headphones must be unopened and within 30 days of purchase in order to be returned due to sanitation reasons.
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JB Hi-Fi’s return policy states that you must have a receipt for proof of purchase in order to return an item. Depending on the state of the item, consumers up to a 90 day window to initiate a return request. For products that are unused and unopened, in new condition, and aren’t faulty in any way, consumers have 30 days to return the item. However, products that are faulty and have damaged packaging have a cap of 90 days.
For items like headphones or other electronics that come into close contact with the ear or mouth, a return is not permitted unless the package is unopened.
|Product Condition||Return Policy||Return Window|
|Faulty product, packaging in any condition||100% refund||90 Days|
|Unused & unopened product, packaging in good condition||100% refund||30 Days|
|Pre-Paid Service Cards (iTunes, Xbox Live, etc.)||Must contact third-party for return||Must contact third-party for return|
Depending on the product, there may also be certain exclusions you should be aware of like returning digital redemption codes or downloadable PC games.
To return a JB Hi-Fi product, you need to provide a receipt for proof of purchase at your nearest JB Hi-Fi storefront. Returns can also be arranged via a courier but your refund will take longer to go through with this method.
If you’ve misplaced or lost your receipt, there are steps you can take to recover your purchase confirmation for your return.
Yes, you can return online purchases to your closest JB Hi-Fi location. All you need is the receipt or online order confirmation to present proof of purchase.
Because JB Hi-Fi is an electronic retailer, it’s a bit more strict than other companies. While they follow a similar 30 or 90-day return window to most other businesses, there are more exclusions that are tacked onto their returns.
For example, if you purchased a physical PC game that also comes with a digital game download, you’ll be required to return the digital game too in order to receive any type of refund for the product.
The company also has a restriction on the return of any headphones or earbuds that have been opened. This rule is attributed to sanctuary and health reasons.
Interested in finding out if JB Hi-Fi Price match?
The JB Hi-Fi exchange policy ties right into its return and refund policy. If you’d like to exchange an item, you should visit your nearest JB Hi-Fi storefront and initiate an exchange request. Be sure to have your receipt handy and you’ll be issued a store credit upon the exchange to use on the day of return.
All JB Hi-Fi products that are accepted as a return will constitute a 100% refund as long as the refund request is initiated within 30 days for unopened packages or 90 days for faulty products. Refunds are not permitted on headphones or earbuds that have already been opened or used.
See Also: eBay Return Policy
In order to return a product at JB Hi-Fi, customers must provide a receipt or online order confirmation. If a customer has lost or disposed of their receipt, there are two ways to recover the receipt to initiate the return request.
A worker can recover your in-store receipt from their system as long as you have the following information:
- Date of purchase
- Purchase price
- Model number of the item
- Method of payment used/last four digits of the card in question
For online receipt recovery, follow these steps:
- Log in to your JB Hi-Fi account. If you don’t have one, create an account with the same email you used to make the purchase. You’ll then have access to your purchase history.
- Click on the correct order.
- Print the order information by clicking the print icon. The icon can be found in the top right corner of your computer screen.
The only refunds JB Hi-Fi will accept after 30 days are those of faulty items. Items that are faulty and have packaging in any condition can be returned up to 90 days after the date of purchase.
Products that could pose a health risk upon returning, like headphones or earbuds, are ineligible for returns unless they’re unopened and it’s within 30 days of the date of purchase.
If you purchase a pair of headphones or earbuds and they turn out to be faulty upon first use, you can still return the product back to JB Hi-Fi.
Products that are excluded from the company’s return policy are those used in commercial sales that have been unused and unopened, digital codes that come with faulty products, and digital PC games and computer software.
Does JB Hi-Fi Offer Full Refunds?
Full refunds are offered on products that are found to be faulty or unused, unopened products that are within the return policy timeframe.
Can I Return a Product After Use?
Open products can be returned within 30 days unless they’re headphones or earbuds. If you discover the product is faulty upon first use, you have 90 days to initiate a refund request.
How Long Do JB Hi-Fi Refunds Take?
JB Hi-Fi refunds done in store are processed immediately. However, if you initiate a refund via courier, it could take up to two weeks.
The return policy of JB Hi-Fi is pretty straightforward. Products that are within 30 days of purchase and haven’t been opened or used will give you a full refund. However, it’s important to remember that you need a receipt to initiate any type of return request.
If you aren’t sure whether or not your item will be eligible for a return, it’s always worth it to call and ask before making your way to the storefront.