Last Updated on February 20, 2022 by Laura Ritterman
Joann works in textiles and fashion production. These industries are not always known for having the best return policies, but they actually can. The most forgiving return policies recognize that making clothes is just a matter of what materials you have.
Joann is a company that has policies like that. What state or shape the materials are in is far less important than what materials you are returning. For that reason, Joann has a great return policy. But what is their return policy? And how does it work?
Joann Return Policy
You can obtain a complete refund if you bring the fabric and the receipt to a JOANN shop. If you return the fabric within 90 days of purchase, you can claim a refund without a receipt. If you do this, the amount you get will be equivalent to the item’s lowest selling price in the previous 90 days.
|Return Period||90 Days|
|Return Method||In-Store or By Mail|
|Exchange Period||90 Days|
|Exchange Method||In-Store or By Mail|
|Refund Period||7-10 business days|
|Refund Method||Original payment method|
What Can You Return at Joann?
You can return anything—literally anything—that you buy at Joann. However, if you bought something from a store you can only return it to a store. If you bought something online you can return it to a store, but you can also return it through the mail.
How Do You Return Products to Joann?
When returning product to a store, you must have your product in its entirety in at least somewhat recognizable condition. You also need a receipt of purchase. A proof of purchase, like a bank statement or order number, will not work for returning at a store.
Returning online you can use a proof of purchase. In that case, the process will begin by calling Joann’s customer care number. They will take your information, such as your name and order number, and send you a return label. Some people are confused at this stage, but do not worry.
The return label is there to indicate that Joann has already paid for your shipping costs. It only helps you. Most people are so accustomed to stores having extractive return policies that they expect the return label to complicate things. But no, the return label makes things easier.
Package your items and apply the shipping label, and then ship it off. Joann will receive your items in a few days, and you will receive your refund a few days after that.
See Also: Coach Return Policy
Does Joann Provide Full Refunds?
Yes, though the manner in which they provide the refunds has some nuances. For instance, you can only get your refund in the same tinder that you made your purchase in. That means that if you paid with a card, it will be refunded to that card. If you paid in cash, it will be given in cash.
However, there is a catch: If you made a purchase of over $100, then they cannot give you that refund in cash right there. Instead, they have to send you a check or money order for that amount. The reason is that giving out that amount in cash opens their doors to scammers.
Does Joann Charge Restocking Fees?
Yes, but on only a few of their items. Cricut machines and all sewing machines incur a restocking fee of $25. This covers costs of testing, maintenance, and cleaning that are all required by law before those machines can be put back into consumer circulation.
No other Joann products have restocking fees though.
Does JOANN+ Offer Returns?
No, JOANN+ does not offer returns or refunds at this time. The language they use to describe this makes it sound like a temporary measure, however, as they advise anyone needing help with an order to reach out to a bulk specialist.
Most companies that intend to screw customers out of orders do not encourage those customers to communicate with them. Since JOANN+ is relatively new as well, it is likely that returns are in development but not finalized.
That also means that while they do not technically have returns and refunds ready through JOANN+, JOANN+ customers might still be able to get JOANN+ orders refunded and returned if they communicate with the bulk specialist teams.
Can You Return Joann Products After Use?
Yes, you can. Joann deals mostly in materials, and all materials that they take in from returns will go back into circulation eventually. They will be processed first, however, which will get rid of any wear, tear, or dirtiness that got on them while they were used by customers.
For this reason you can be assured that unless you have practically destroyed your Joann products, they will still take them. This also extends to the sewing machines and other devices they sell. It takes a lot of wear and tear to get Joann to reject a used product return.
How Strict is Joann Return Policy?
Joann’s return policy is possibly the least strict it can be. You can return every product they sell, with restock fees on only a small number of them. You can get full refunds, and you can even return heavily used products, as well as products that you bought online.
This stands in stark contrast to most stores in the same business, which have strict processes for scrutinizing how much you have “used” their products.
How Long Does a Refund from Joann Take?
Refunds from Joann take different amounts of time based on what kind of refund you are getting and where. An online order that you return by mail will issue its refund about three days after the return has made it to them. That means it will be three days plus its transit time till it refunds.
Returning in a store will be instant unless it is in excess of $100.
Can You Refund In-Person Classes?
Yes, but only before you attend them. If you cannot attend a class then you can cancel it for a full refund. You can also reschedule those classes if you want to attend a class at a different time. You cannot, however, refund a class that you have already taken.
How many days do you have for a full refund?
Joann have a generous refund policy which means customers have 90 days to return their fabrics to get their money back.
How quickly does Joann refund after returning items?
Refunds are processed by the company within 7-10 business days.
Joann has a great refund policy. In-store and online orders can both be returned for full refunds no matter what the condition of the products. There are restocking fees, but they are pretty low relative to the cost of the products, and only a few products have them.
For these reasons, Joann’s return and refund policy is one of the best on the market.