Last Updated on November 1, 2021 by Laura Ritterman
John Lewis is well known for their company slogan ‘never knowingly undersold’. So, as one can imagine, they do have a price matching policy. However, John Lewis price matching may not be as extensive as you may think. Let us explain.
Does John Lewis Price Match
Yes, John Lewis will price match, but they will only price match their High Street competitors. This means that they will not price match online stores.
There are certain terms and conditions in place. We will talk more about those restrictions in a short while.
They will also not price match smaller stores. They will only price match companies that are very similar to John Lewis in how they operate. This means:
- They must be operating on the High Street
- They must have multiple stores nationwide
- Their stores are easily accessible to the public
- They have a good range of products in stock
This means that the store that is being price matched cannot just be a warehouse designed to showcase a few products that you then have to order for delivery. The store must operate in exactly the same way as John Lewis.
In most cases, the company will also only price match on products sold within an 8-mile radius of the store that you are heading to. However, they can make exceptions to this rule.
John Lewis Price Adjustment Policy In 2021
If you have purchased a product from John Lewis and the price is reduced within 28-days, then you can claim a price adjustment from the company. All you need to do is get in touch with them and they will refund the difference.
The same will apply if they have been beaten on price by one of their competitors. The standard terms and conditions for their price matching will apply. However, if you have discovered a cheaper price within 28-days of purchase from John Lewis, then reach out to the John Lewis team and they will be more than happy to refund the difference to you.
Can items on sale be price adjusted at John Lewis?
If the sale price is accessible to the general public then, yes, the price can be adjusted by John Lewis.
By this, they mean that the price must be available without using any reward vouchers, price negotiations, etc.
The price must be easy to access and anybody should be able to purchase it whether they have bought from that store before or not.
The one time that they will not adjust the price at John Lewis is if one of their competitors has gone into administration and they are offering their products on clearance.
This is because they are not selling on the same basis as John Lewis. After all, if a company has gone into administration, it means that they are not going to be offering the same customer support that you will be able to find if you shopped at John Lewis.
It is worth noting that John Lewis will even price match short-term promotions. This means that you will be able to claim a refund on the price difference even if the sale has since ended.
You will need to have evidence of the promotion, though. The terms and conditions for the price matching will be the same as listed previously.
See Also: Does Currys have a price match policy?
What Products are included under the price match policy
Not every product sold at John Lewis will be covered under the price match policy.
The staple John Lewis products will be e.g. their furniture.
However, the following are specifically excluded from the policy:
- Anything sold in their food halls. This is because these products are sold by Waitrose.
- Anything offered by one of the 3rd Party Concession stands inside a John Lewis e.g. the travel agents.
- Most spa and beauty treatments
Does john lewis price match amazon?
John Lewis will not price match Amazon. This is because Amazon does not offer the same service as John Lewis does, since they are a completely online company. Therefore, John Lewis does not believe that they are operating on a level playing field.
The same will apply to all products sold online, not just with Amazon. As we said previously, John Lewis is only going to price match prices offered by their High Street competitors.
Related: Currys Price Match Policy
John Lewis really does live by their promise that they are never knowingly undersold. It is rare that you will find a price cheaper than that on offer in John Lewis. If you do find a price cheaper from one of their competitors, then reach out to John Lewis. They will be more than happy to investigate and refund the difference.
How do you get a price match from John Lewis?
You can either head to their store, or call their phone number. One of their price matching team will deal with it.
Does John Lewis price match delivery?
Yes. They will include delivery when they are considering price matching. This is because they are trying to price match similar services. The same will apply if installation is included.
Does John Lewis price match for products shipped overseas?
If you are ordering John Lewis products to be shipped overseas, they may price match. However, they reserve the right to not do so if it would cause them a loss.