Last Updated on February 7, 2022 by Laura Ritterman
The John Lewis return policy is generally pretty flexible unless you’re trying to return an item like a mattress or a used electronic device. The company is also known to have pretty lenient staff, so if products don’t fully fit the criteria for a return, you may still be eligible for a refund.
Before returning your product to John Lewis, it’s important to know the stipulations for what can and can’t be returned. Although the staff is lenient, some products are unable to be accepted for hygienic or safety purposes.
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John Lewis return policy states that products that are unopened or unused can be returned for up to 35 days after the date of purchase. All electronic devices must not have any of your personal information on it and the original stickers and packaging need to be present.
|John Lewis Returns
|In-Store or online
|In-Store or online
|14 Business Days
|Original Method of Payment
Regardless of condition, you’ll likely be able to return the product as long as it’s within the 35 day timeframe. However, some cases may constitute a need to pay a restocking fee. Generally, a faulty item nulls the need to pay the fee but items returned for non-faulty reasons will require that fee to be paid.
|Reason for Return
|Restocking Fee (Y/N)
|Duplicate/Change of mind/etc..
|Duplicate/Change of mind/etc..
|Small Electrical Item
|Cost 500£ or more
|Cost 500£ or less
To return a product to John Lewis, you can do so in-store or online. To return the item in-store, all you need is the item and proof of purchase. Proof of purchase can be a receipt, delivery note, or order number.
To return a product to John Lewis online, you can log into your store account and request a refund. You’ll then be prompted to print out the necessary labels and then take it to your nearest courier to ship. If you don’t have an account with John Lewis, you can also initiate a return request by providing your order number and billing postcode.
There are also other alternative ways to return a John Lewis product including doing so at your nearest Waitrose or returning to another collection point.
Yes, you can return a John Lewis online store product at your nearest John Lewis location or another collection point. You’ll just need to provide the order number.
Although the John Lewis return policy has specific stipulations, the staff at John Lewis are generally pretty lenient. If you’re a few days over the return window or the item doesn’t have all of the original stickers, you can typically still have a successful return.
With that said, items like mattresses or other things that pose a sanitation risk are non-negotiable.
Items returned within 35 days of purchase can be exchanged for another item. Once you initiate the return request, the item will go through a verification process before it’s approved. Once approved, you can use your refund to find another product at the same price.
As long as an item is returned within 35 days of purchase and passes the verification process, consumers will be eligible for a full refund of the product. Items that were purchased online or over the phone can be returned where you’ll receive a refund of the standard delivery charge within 14 days of the purchase.
Jewelry items worth more than 500£ require the customer to return the item at a physical John Lewis storefront. The refund, in this case, will be processed within 14 days of the refund request.
You can return John Lewis items without a receipt. However, instead of a cash or card refund, you’ll be issued store credit for the item’s current value in the store.
As per the John Lewis return policy, all returns that meet the terms and conditions of the company can be returned up to 35 days after the date of purchase.
See Also: Argos Return Policy
Although the John Lewis return policy is fairly lenient, there are a few things that can’t be returned after purchasing them. Among these items are mattresses. Due to sanitation reasons, mattresses cannot be accepted as returns. However, John Lewis offers a service that will repair any mattress purchased through them for up to seven years after purchase.
Along with that, electronics that have your personal data stored on them (personal phone data, programmed TV, etc.) can no longer be returned. Among the other items that aren’t eligible for returns are:
- Items past the return policy timeframe
- Heavily used products
- Products without their original packaging
- Used gift cards, CDs, or vinyl records
- Perishable goods
- Live plants or trees
- Used computer software
- Personalized products
- Other hygiene risks (face coverings, pierced earrings, lingerie, bedding, etc..)
The one main exception to the John Lewis return policy is with faulty items. While regular items can’t be returned after 35 days, faulty items have a longer allowance.
See Also: John Lewis Price Match
Does John Lewis Offer Full Refunds?
Full refunds are given to customers who return within the 35 day timeframe and can provide proof of purchase on the item in question.
How Long Do John Lewis Refunds Take?
Refunds initiated in-store are available to you instantaneously. However, refunds that are initiated online, or refunds of high-end jewelry, can take up to 14 days to authenticate.
Can I Return a Product After Use?
According to John Lewis policy, items cannot be returned if they’re in used condition. Return items cannot have any of your personal information programmed into them and all original packaging must be there.
There are several stipulations tacked onto the John Lewis return policy. While these stipulations are in place, the stores themselves tend to be pretty lenient with returns. If you don’t have a receipt or proof of purchase available, John Lewis staff can give you store credit for the item’s current in-store value.
If you aren’t sure whether or not an item is eligible for returns, it’s always best to call or visit the store to ask.