Last Updated on October 19, 2022 by Laura Ritterman
Kay Jewelers has a large assortment of jewelry ranging from engagement rings to fashion jewelry. We explore the ins and out of their return policy so you can easily figure out the steps to bring an item back for either an exchange, a refund or return.
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What is Kay Jewelers’ return policy?
If you’re not satisfied with an item you purchase at Kay Jewelers, you can return it within 30 days for a full refund, minus any shipping and handling charges.
To do so, simply bring the item to one of our stores or mail it back to us. Make sure to include your receipt or packing slip in case we have questions about the condition of the item. Items must be in new, unused condition with all original packaging and tags intact for a refund to be given.
| Return Deadline | 30 Days |
| Return Method | In-Store and via mail |
| Exchange Period | 30 Days |
| Exchange Method | In-Store and via mail |
| Refund | Within 10 Business Days |
| Refund Method | Original Payment Method or Store Credit |
How to Return a Kay Jewelers Product
If you’re not happy with an item you’ve purchased from Kay Jewelers, you can always return it within 30 days for a full refund or store credit. You can also return items by mail using the return address on your receipt. Returns are typically processed within 7-10 business days, but sometimes processing takes longer due to high demand. If you want to return an item after 30 days, we may offer you a store credit rather than a refund. Some items, such as custom-made jewelry or final sale items, are not eligible for returns.
How strict is the Kay Jewelers return policy?
Kay Jewelers offers a 30-day return policy on most items, with some exceptions. Customers must have a valid receipt in order to process a return. Returns are typically processed within 7-10 business days. Some items, such as custom or personalized jewelry, may not be eligible for return. Kay Jewelers reserves the right to refuse any return that does not meet their requirements.
Kay Jewelers Exchange Policy
Kay Jewelers offers a 30-day return policy on most items. If you’re not satisfied with your purchase, you can return it within 30 days for a refund or exchange.
Some items are ineligible for return or exchange, including clearance items and custom-made jewelry.
You’ll need to present your original receipt or packing slip to process a return or exchange.
Shipping and handling fees are non-refundable, and you’ll be responsible for return shipping costs.
Returned items must be in the same condition as when they were received, with all original packaging and materials included.
Kay Jewelers Refund Policy
Kay Jewelers offers a full refund on any unused, unaltered merchandise within 30 days of purchase. If you are not completely satisfied with your purchase, you can exchange it for store credit or receive a refund. You must have a valid sales receipt to receive a refund or store credit, and shipping and handling charges are non-refundable. Customized or special order items may not be exchanged or refunded.
Does Kay Jewelers accept returns after 30 days?
Yes, Kay Jewelers does accept returns after 30 days. Returns are accepted for store credit or a refund to the original form of payment. Items must be in new and unused condition, with all original tags and packaging attached. Customized or special order items may not be returnable. Shipping charges are non-refundable.
What items Cannot be returned to Kay Jewelers?
Kay Jewelers offers a 30-day return policy with a valid sales receipt. This policy excludes items that have been altered, resized or customized in any way. Engraved items and earrings are also not eligible for returns. Watches that have been damaged or had the battery replaced are not eligible for return.
Does Kay Jewelers have free returns?
Kay Jewelers offers a 30-day return policy for most items. You can return items in-store or by mail, with some exceptions. Shipping and handling fees are non-refundable. Some items are ineligible for returns, including final sale items and personalized/customized pieces. If you have questions about the return policy, you can contact Kay Jewelers customer service for more information.
Who Pays The Return Shipping Charge?
Kay Jewelers offers a 30-day return policy for customers. If you are not satisfied with your purchase, you can return it for a refund or exchange. The shipping charges for returns are not refundable. You must pay the return shipping charges if you choose to return an item by mail. You can also take your item back to a Kay Jewelers store near you. For more information, visit the Kay Jewelers website or call customer service at 1-800-527-8029.
How long do Kay jeweler refunds take?
Kay Jewelers offers a one-year return policy for jewelry and watches. Customers can receive a full refund, minus the original shipping and handling costs, within one year of purchase. The process for returning jewelry or watches is simple and straightforward. Customers can drop off their items at any Kay Jewelers location, or mail them back to the company. Returns processed within 30 days of receipt will be eligible for a full refund, while returns processed more than 30 days after receipt will only be eligible for a store credit.
What is kay jeweler’s return policy without a receipt?
If you do not have a receipt, Kay Jewelers will offer you a store credit or refund on most items. You can also return jewelry without a receipt if it’s in the same condition as when you received it. If the jewelry has been worn or damaged, you may be required to provide proof of purchase and receive a reduced or store credit instead of a refund.
Can I return items on sale?
Kay Jewelers has a very liberal return policy – you can return any item, no matter how old it is. All you need to do is bring the item back to the store and we will issue you a refund. There are some limitations, however: You can’t return items that have been engraved or have had their gems replaced. And finally, you must email us at returns@kayjewelers.com before returning anything so that we can process your return correctly.
Can I return kay jeweler product after use?
Kay Jewelers offers a 30 day return policy for product without a receipt. All items on sale can be returned within 30 days of the purchase date. You must contact Kay Jeweler’s customer service to initiate the return process. After your product has been received and inspected, a refund will be processed. Please note that products that have been used may not be eligible for a refund.
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