Last Updated on October 19, 2022 by Laura Ritterman
Buying products online is as popular and convenient as ever, and Kylie Cosmetics is no exception. Acquiring makeup and skincare products is as easy as a few clicks. But if a product isn’t quite what you expected, you might wonder about Kylie Cosmetics’ return policy.
Kylie Cosmetics does not accept any returns, exchanges, or refund requests. All products sold are considered “final sale,” so if a product isn’t right, you can’t return it. They can only send out any replacement or refund if your order is wrong or damaged.
Their return policy definitely sounds quite strict, so let’s examine Kylie Cosmetics’ return policy in more detail.
Table of Contents
What Is Kylie Cosmetics Return Policy?
Unfortunately, Kylie Cosmetics doesn’t accept any returns. All sales are final, and you are not eligible for refunds unless the item is damaged and cannot be replaced. You can also get a refund if they sent you the wrong item and your original product is no longer in stock.
If you bought your item through a retailer such as Macy’s, you might be able to take advantage of that retailer’s return policy. Always ensure you keep your receipt when trying to return the item in-store, and don’t be surprised if they don’t accept returns for this product.
Kylie Cosmetics Exchange Policy
Did you purchase an item that isn’t quite what you expected and want to exchange it for something you think is better? Unfortunately, you won’t be able to request an exchange for the items, even if your product is still sealed. Kylie Cosmetics doesn’t offer any exchanges.
Kylie Cosmetics Refund Policy
If you change your mind about a product or decide that what you bought isn’t actually for you, you cannot get a refund for it. All Kylie Cosmetics sales are final, so you cannot return or get a refund.
You’ll only get a refund if your item arrives damaged.
How To Return a Kylie Cosmetics Product
Purchasing your Kylie Cosmetics product online means you accept their no-returns policy. Even if you try sending the item back to them, there’s no guarantee they’ll do anything about your order. They may not even send it back to you, leaving you without your item and your item.
However, if you bought it from a retail store, you might be able to return the product. Make sure you bring the receipt and the original packaging before returning the item to the store.
What Items Cannot Be Returned to Kylie Cosmetics?
The main Kylie Cosmetics storefront doesn’t accept all returns. Don’t try to send anything back to them unless you’ve arranged it beforehand.
As for retailers, check their website or ask a store employee for their return policy. Stores generally do not accept makeup and skin care products that are already open. If your product is unopened, then you can try your luck with a return in-store.
How Strict Is the Kylie Cosmetics Return Policy?
Considering that Kylie Cosmetics doesn’t accept returns, we’ll say their return policy is quite strict. They can only issue a refund in extraordinary circumstances, such as your package arriving damaged.
What Is Kylie Cosmetics Return Policy Without a Receipt?
If you placed an order through their website, the order confirmation email is your receipt. When their customer service department asks you, you’ll need to send the company a photo of your damaged product and the order number from your email.
Returning a Kylie Cosmetics product to a retailer is subject to that store’s return policy. Check that store’s website or ask an employee to see if you can initiate a return without a receipt.
Frequently Asked Questions
We’ve compiled the most frequently asked questions for you in case you have any lingering questions or concerns about Kylie Cosmetics’ return policy.
Does Kylie Cosmetics Have Free Returns?
Kylie Cosmetics does not offer returns or exchanges of any kind. All sales are final.
Can I Return Items on Sale?
Items on sale are usually not eligible for returns, even if Kylie Cosmetics did offer returns and exchanges. Brick-and-mortar retailers also typically don’t offer returns for items on sale.
Can I Return Kylie Cosmetics Product After Use?
You cannot return any Kylie Cosmetics product to any retailer after using it. If you just want to be rid of your unwanted product, consider selling your item on a secondhand marketplace.
Who Pays the Return Shipping Charge?
If your package contains the wrong item, Kylie Cosmetics might instruct you to return the item to them. In that case, they will give you a prepaid shipping label.
Retailers also typically give you a return shipping label upon approving a return request.
Does Kylie Cosmetics Accept Returns After 30 Days?
Kylie Cosmetics doesn’t accept any returns, regardless of the number of days it’s been since the order arrived. Retailers, however, have their own return periods. Make sure you check their website or ask them directly about their return window.
How Long Do Kylie Cosmetics Refunds Take?
If there was a mistake or damage in your order, Kylie Cosmetics will approve your request and refund the price to your payment method. The amount of time the money will take to return depends on your bank.
Is Kylie Discontinued?
Kylie Cosmetics is not discontinued at all. In fact, the company just recently launched a partnership with retailer Macy’s to gradually sell their product line, starting with the Kylie Holiday Collection.