Last Updated on April 12, 2022 by Laura Ritterman
Lids is an athletic retailer based in the US. With locations in the United States, Puerto Rico, Canada, and the United Kingdom, it predominantly operates under the Lids brand. The vast majority of shops are located in shopping malls and factory outlet areas.
While the company Lids is not extremely strict when it comes to returns, like most clothing brands they do have specific conditions when it comes to making returns. some items will not be accepted at all.
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Lids Return Policy
If you have purchased an item from Lids and wish to return it, all you need to do is reach out online or in-store to return the items. Lids have a 90 return policy and will not accept returns after you have had your items for ninety days.
|In Store or online
|In Store or online
|7-10 Business Days
|Method of Payment
How to go about returning an item to Lids
Follow these steps to begin your return process. Returning items to Lids is easy to navigate.
- Find your order number or shipping confirmation
- Go to the Lids website
- Scroll to the bottom of the home page
- Look for the category titled “Returns”
- If you wish to return an item that arrived damaged or incorrect then click “Damaged or Defective Merchandise”
- If you want to return something gifted to you click “How do I return a gift?”
- For any other returns click “what is your return policy”
- Lids will email you a shipping label to return your items
What items can you return to lids?
- Unworn clothing items
- Unwashed clothing items
- Items that you receive damaged
- Items that are in the original condition are received in
- Items with tags still attached
What items will Lids not accept as a return?
- Items that have been worn beyond being tried on
- Items that have been washed
- Items damaged by the customer
- Items that have received custom embroidery
- items that were received over ninety days before the requested refund date
What if there is something incorrect about your custom item?
If there is something wrong with the customized item, instead of following the regular return procedure, either contact customer service via e-mail or phone number. If you attempt to return a custom item through the standard return process, you will be unable to return the item.
Normally customized items will not be accepted as a return, but if there is something made incorrectly about the item, or the item is received damaged, that is an exception. Lids will offer a refund or a replacement for any incorrect or damaged items.
What will make your custom item eligible for a return?
These are the exceptions to the policy against returning custom items. Any other reasons will not be considered.
- Wrong color
- Wrong quantity
- Misspellings on the company’s part
- Wrong design
- Damage from manufacturer
- Damage from shipping
- Wrong size
- Wrong style
So, if you order a custom item for someone, and later you no longer like that person and don’t want to give them, you will not be able to refund or exchange the item. However, if you decide to send back the custom item anyways, Lids’ will donate the custom item to a charity that they decide on.
Can you return items after ninety days?
Lids will accept items that are returned after the ninety days is over, but you will receive no reimbursement for this return. Lids will send items that are in their original condition to a charity that they decide on after the ninety days is up.
If you know for a fact you will not use your item and you don’t care about receiving reimbursement, this option is still available, so the product doesn’t go to waste. You may not benefit from this return, but someone will.
Accidently shipping an item to Lids
Sometimes you may find yourself in a situation where you accidentally ship something to Lids that you didn’t intend to. Unfortunately, Lids doesn’t guarantee that you can get your item back. However, it isn’t always impossible to get your item back either.
How to go about getting back an item sent to Lids by mistake
There is no promise that you will get your item back, but it doesn’t hurt to try. Here is what you can do if you send a personal item to Lids on accident.
- Get ahold of customer service as soon as you realize your mistake
- If they can return your item, you will be charged a fee to have your item returned
- They may hold the item for up to thirty days if they decide to
- You will be notified about tracking information of the item if they can return it to you
Be very careful not to put any of your personal belongings in the return package when you send back Lids’ products. It is best to avoid this process altogether, especially since they can guarantee the safe return of your personal belongings.
How long does it take to get your money back from Lids?
Any item that is returned to Lids will take as long as ten days to be evaluated and processed. After the item is approved for the refund, it may take to an additional seven days for the funds to appear back in your account.
A quicker way to receive your money back is to select the option to receive an E-gift card. This is only a good option if you plan to purchase from Lids again.
Does Lids do returns without receipt?
Yes, you can return an item to Lids without a receipt or packing slip, but you won’t be able to get a refund since the firm will either swap your item for a different one or issue merchandise credit in the form of a gift card.
Will you be charged to ship back a return?
Shipping charges for returning items to Lids depend on the situation or reason for the return. If an item is returned because of damage or an incorrect product, Lids will cover shipping costs. If you decide to return an item for preference reasons, the shipping cost will be deducted from your return.
How long does it take to get a refund from Lids?
It can take approximately 7-10 business days to receive your refund.
Lids’ return policy is like many large clothing brands’ return policies. The return policy isn’t abnormally strict. However, the return policy isn’t super flexible either.
No refunds or exchanges will be considered after ninety days, but it is nice that Lids’ will donate any clothing you return to them after the ninety days instead of just disposing of the product. Returning an item is not difficult if it complies with Lids’ return policy. Any items that do not comply with the policy may not be returned.