Last Updated on May 15, 2022 by Laura Ritterman
What do hipster apartments and trendy women’s clothing have in common? LOFTs!
For trendy women’s clothing at a rate that can’t be beat, try LOFT, the affordable department store. For even better deals, try LOFT outlet stores! The wide variety of accepted returns, as per LOFT’s return policy, make it as easy as possible to return your purchase.
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What is LOFT’s return policy?
Loft return policy allows customers to return items within 30 days, although exceptions are made beyond the 30 days. Items purchased from LOFT can be returned in-store or by mail. You may return unwashed and unworn items with or without the receipt, although it is beneficial to return with the receipt.
You may return for a refund online or in-person, but exchanges must be done in-store.
| Return timeline | 30 days |
| Return method | Mail, in-store |
| Exchange period | 30 days |
| Exchange method | In-store or by mail |
| Refund period | 7-10 business days |
| Refund method | Original payment method |
How to Return a LOFT Item
You may return LOFT items through mail or in-person at a LOFT location. It is important to note that items purchased at LOFT stores must be returned to LOFT stores. Items purchased at LOFT outlet stores must be returned to LOFT outlet stores. Online items must be returned at a LOFT store, not a LOFT outlet store.
Online Returns
For items that are returned by mail, you have 2 options. You may use the prepaid shipping label for your LOFT items, or you may mail it on your own. Mailing your item or items with the prepaid label are only to be shipped using the USPS – United States Postal Service. Items for exchange may not be mailed.
Follow the instructions specified below for each option accordingly.
Mailing with Prepaid Shipping Label
In order to obtain your prepaid label, go to the LOFT website and search for the Customer Service page. There will be a section on the LOFT return policy. There will also be a link to start your return process. Click on the link.
After you have clicked on the link it will take you to a page where you must enter some information. Enter the order number for the purchase and the email associated with the purchase.
Once you have input your information you will need to print your return label and make sure that you have printed out your invoice return.
Next, pack your items and include the printed return invoice. You must ensure that the items are in original condition. They must not have any marks that would indicate wear or tear.
Following the packing of the item or items to be returned, close the package that you are mailing the item or items with. Secure the prepaid shipping label to the outside of the package. Make sure no other shipping labels are visible on the package. This will avoid confusion and confirm a smooth return process.
Finally, drop the package at your most convenient USPS location. If you are using this method, $7.95 will be deducted from your return credit amount.
Mailing Without Prepaid Label
First you will want to go to the Customer Service page of the LOFT website to print your return invoice. This will be found after you have submitted your order number and associated email address.
Next, pack your items in their original condition. They should not have any wear or tear marks on them. Close your package and ensure that none of the items will fall out.
After the item or items have been packaged properly, choose your carrier. Some examples of good carriers to choose are UPS and FedEx. You may still use the USPS even without the prepaid label, you are just not required to in this case.
Mail to the following address:
LOFT Online Store
1901 East State Road 240
Greencastle, IN 46135
Please note that this method may delay the return process by up to 3 weeks.
In-Store Returns
For in-store returns use the store locator to find your most convenient store location. Bear in mind that LOFT store purchases are only allowed to be returned at LOFT stores. LOFT outlet store purchases must be returned at the associated LOFT outlet store.
Locate the customer service desk or nearest cash register at the store’s location. Ask a staff member for assistance if you need help locating customer service or a cash register.
Disclose to the staff member at the appropriate location that you would like to return your purchase for a refund or an exchange.
Provide your proof of purchase and photo ID where applicable.
Can You Return an Online Purchase to the Store?
Yes! In fact, it may be beneficial to return in-store. You won’t have $7.95 deducted from your return amount and you will not have to pay for your own shipping.
How Strict is the LOFT Return Policy?
The LOFT return policy is not very strict. You may return items without a receipt and after the 30-day time window. There are no limits on when you must return the item by. It just must be in good, wearable condition to be potentially resold.
LOFT Exchange Policy
LOFT has a Quick Exchange Policy that is great if you need a different size or color. All you need to do is call the following number: 1-888-LOFT-444. You can only exchange in-store and within 30 days for an actual exchange. After the 30-day window you will only receive a store credit.
LOFT Return Policy
In order to receive a refund on your purchase from LOFT you will need to return the item or items to the appropriate location.
If you return the item or items within 30 days of purchase AND with the receipt, you will receive a full refund in the original payment method.
If you return the item or items after 30 days or without a receipt, you will only receive a store credit for the current selling price.
Does LOFT Accept Returns Without a Receipt?
Yes! Loft does accept returns without a receipt; however, you will not receive a refund in the original payment method. You will just receive the store credit, as mentioned above.
Does LOFT Accept Returns After 30 Days?
Yes! Loft does accept returns after 30 days. There is no limit as to when you can return an item as long as it is unwashed and unworn. You will, however, not receive a full refund in the form of the original payment method. You will only receive a store credit, as mentioned above.
What Items Cannot Be Returned to LOFT?
Online purchases cannot be returned at Ann Taylor, Ann Taylor Factory, or LOFT outlet.
Final sale merchandise cannot be returned. This is merchandise that ends in a .44, .77, or .88 for the original price.
Items from the swimwear collection cannot be returned. Same goes for items in the maternity collection.
FAQs
Does LOFT give full refunds?
Yes! Loft will give you a full refund if item or items are returned within 30 days and with the receipt.
Can I Return a LOFT product after use?
No. Only unworn and unwashed items can be returned to LOFT stores or LOFT outlet stores.
How long do LOFT refunds take?
Allow up to 3 weeks for the full refund process to take place.
Final Thoughts
If you need to return a product, LOFT is one of the best commercial chains to do it at. Items can be exchanged quickly with the Quick Exchange Policy.
LOFT provides full refunds on items returned within 30 days and with the receipt. Even without the receipt or after 30 days you will be able to return your items! Just for a store credit this time.
LOFT offers a variety of ways to return your purchases for refund or exchange. If you want to shop at a company that cares about you even after your initial purchase, try LOFT today!
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