Last Updated on October 9, 2022 by Laura Ritterman
Lowes is one of the oldest and most iconic home-improvement stores in the US.
It started as a small-town hardware store in North Carolina in 1921 and grew to be one of the biggest retailers in the world.
With so many customers day in, day out, it is no surprise that Lowes offers a very competitive price match and price adjustment policy.
If you want to find out how you can benefit from Lowes price match & price adjustment policies you’ve come to the right place.
Table of Contents
Does Lowes Price Match in 2022?
Yes Lowes will price match an identical item that is in stock and where a lower price exists from a competitor. Show relevant proof to their staff and once validated, you will receive a price match.
Lowes has a strong commitment towards client satisfaction and will go the extra mile to avoid frustrated shoppers.
If you do ever find that something you want to buy at Lowes is cheaper at one of its competitors, you have a very high chance of getting your price lowered.
Simply walk up to the next store associate you can find and he/she will help with verifying your claim.
In order to succeed with a price match request, there are several things to remember. The product you want to buy must be in stock and identical to the one you want to match against. The competitor’s product must also be in stock. You might also need your original receipt.
Lowes price match guarantee includes in-store as well as online purchases!
Lowes Price Match Policy Competitors
Almost all the price match policies come with one or more exceptions. The most important one is to know which stores are considered “competitors”. While Lowes does not publish an exclusive list of competitors, their policy explains that the prices of any local or online retailer will be matched.
According to our research, this would include at least the following: Home Depot, Ace Hardware, Menards, Tractor Supply Co, Harbor Freight Tools, Northern Tool & Equipment, Walmart, Autozone
In addition to matching local retail competitors, Lowes also matches pure online store’s prices. This also includes Amazon.
Process for Price Match
Even though most price match policies are similar in nature – it is vital to know and follow the specific store’s process.
- Visit your local Lowes store and pick the product you want to purchase.
- Search for an identical product at a local competitor or online retailer. Identical means the brand, size, and model number must match.
- Verify that the item is not otherwise excluded.
- Look for a store associate and present your findings. (Bring a printout, local ad, photo, or show a website/app)
- If the item is subject to a price match, the associate will discount the price on the spot.
Exceptions for Price Match
Now that we have talked about the ins and outs, let’s continue with the exceptions from the price match policy. Lowes price match guarantee does not apply to
- Service Pricing (Installation, labor, custom orders, and/or special orders)
- Unverifiable Prices
- Out of Stock Items (Items must be in stock at Lowes and its competitor)
- Clearance, Discounted, Damaged, Used, or Refurbished Goods/Merchandise
- Credit Terms, Loans, and or Financing Offers
- Free Items or Bundled Merchandise
- Discounts for Seniors, Military, or Employees
- Pricing or Printing Errors
- Coupons
- Prices from Bidding/Auction Sites (For example eBay)
- Items purchased outside the 30-day window
For a full list of exceptions visit Lowes detailed explainer.
Does Lowes Offer a Price Adjustment Guarantee
Yes, Lowes offers customers a price adjustment, meaning if you happen to find out something you bought in the last 30 days is now listed at a lower price, you can ask for a price adjustment. Lowes price adjustment policy says that each store will match its own, lowered, prices and refund the difference back to you.
Process for Price Adjustment
The criteria for getting a price adjustment are the same as for getting a competitor’s price match. Simply talk to your store’s associate and let them know you want to get a refund.
Present them with your original receipt and let them know which product you are talking about. If everything works out as expected you will be refunded the difference in price.
Are you in doubt about the adjustment but don’t want to drive to the next store? Call the customer care center at 1-877-465-6937
Don’t forget to double-check that you are still within the 30-day window.
Also See: Does Tractor Supply price match
FAQ
Does Lowes Price Match?
Yes, Lowes matches competitors' in-store and online prices.
Does Lowes Price Adjust?
Yes, Lowes adjusts prices for up to 30 days after the purchase date.
Can I use a coupon with a Price Match?
No. Lowes does not allow using coupons when matching a competitor's price.
Are there any brands that are excluded from Price Match or Price Adjustment?
Yes. Dacor, ICON, Fisher & Paykel, Monogram, SMEG, Liebherr, Weber, Kichler and Nest are all excluded.
How can I reach the customer care hotline?
You can reach Lowes customer care at 1-877-465-6937
Summary
Getting a price match or price adjustment approved at Lowes is not difficult. Follow the steps laid out above and you will have an almost 100% chance of succeeding. In case you are still in doubt about something, let us know in the comment section below.
If you’ve liked the article or you learned something new, please share this article with your family and friends or on social media.
PS: Also make sure to come back regularly to stay updated with the latest policy changes.
I just found the same washer I purchased on 4/2 /21 to be $75 less than what I paid
for it…I bought it in Bluffton SC Lowes on 4/2/21 and today at my local Lowes in Nanuet NY I noticed the price difference………….the sales person in Bluffton informed me that if I found it for less at ANY lowes I could get the difference credited back to me ……sales #s1533tw1 2018170 trans# 34391789 04 02 21
629986 wtw50000dw …..wp 4.3 cu ft tl washer
your phone and on line system is terrible>>>>>>>>>>>>>>>>>>>>>>.
Hi Patrick,
thanks for your comment. Please beware that this website is not directly affiliated with Lowe’s.
We are simply a website that collects information about price matching and price adjustment policies of various retailers.
Best regards
PMG Team
Just got off the phone with Lowe’s (after holding over 30 minutes) and they said they do NOT do price adjustments on previously purchased items. I purchased a toilet from them online 3 weeks ago, and the online price is now $40 and they refused to honor it. If it weren’t such a large item I would return and re-buy it!
* $40 less
Just found out Lowe’s so called “Price Match/ Price Adjustment” is a joke.
Amen to this. Lowe’s does not stand by this at all
Hello
Can I also use my Lowe’s credit card to get 5% off besides the price adjustment on an item?
I just tried this with a new washer. I said where’s my 5% and they said since they honored the price difference they don’t give out the 5% too. Ha! What a joke !!
After holding for 2 hours, I was informed that Lowe’s no longer does price adjustments. In my case it was a refrigerator that dropped $200 less than 30 days after we purchased it – not a small amount. As a result of their decision not to price adjust, I will be cancelling my stove that is backordered ($1,500) and likely will return the refrigerator ($2,999). I will not re-purchase the refrigerator from Lowe’s. Home Depot has the same model for a few dollars less. They also carry the same stove. So Lowe’s is willing to give up $4,500 in sales rather than give a $200 price adjustment. I have a hard time following that logic.
i bought a dryer at lowes in salem va. a 7.3 lg i paid 759.06 for it. its on sale now for for 649.00 theyrefused to make an adjustment.said they didnt do it now.why do they have all yhis crap on line.i bought it may 5 2021 it is may 28 2021.not evn 30 days
We bought a top of the line Frigidaire Range with built in Air Fry for $1,149.00 on March 20, 2021. It was delivered on Saturday 4/10/21.
I was at the the same store yesterday 5/29/21 and now the range is on sale for $899.00 WOW. That is $250.00 less than what we paid for it. I talked to customer service and they said it passed the 30 days.
I really feel that I was robbed $250.00
This is not right. This will definitely stop me from buying any appliances unless it is on sale.
I brought my dishwasher from Lowe’s and it went down $150 wasn’t able to get the refund went to two different Lowe’s stores to find out about it. They said I bought it online so they couldn’t do the adjustment.
Will NEVER purchase anything from Lowes again! We purchased a Refrigerator for $3000. When I looked at other stores (3 different places) I found it was $300 less. One was at Home Depot. I called about price match/adjustment. Although I found where it says 30 days they said that they DO NOT HONOR THAT. What is going on here? Is this the way to run a business? Is this the type of rep that Lowes has? I thought this was a decent store-I guess I was VERY WRONG!
I had a similar experience recently where Lowes refuses to adjust the price of an item purchased less than 14 days online. They don’t operate the business in good faith.
I’ll add this… I am thinking about taking the washer and dryer back and heading to Sears to buy either the same w/d (LG) or Kenmore. I still have all the packaging and would gladly tape it back up.
I just recently visited Lowe’s but two combo kits of power tools ask the registers to cut cashier at the register if they did price adjustments within a certain timeframe I was told yes less than a month later I see the tools on sale for half of what we paid for them I went went to get the price adjustment and they said that I was no longer does it I just left Home Depot because of much the same type of thing now I don’t even want to go to Lowe’s anymore I guess I’ll have to return the tools and then go to Harbor freight to buy them I thanks for nothing Lowe’s
I bought a dishwasher 3 weeks ago and it’s now $50 less. Not a huge amount, but hey – $50 is a tank of gas. I went to the store where I purchased it and they said, “we don’t price adjust anymore.” That didn’t sound right to me, so I called another store and was told that they do, so I went to the other store. When I got to the other store, they said they’ll only do it for two weeks after purchase. But the rep called a manager and she gave the okay to do it. I commented on some signs behind the counter referencing their “90-day customer satisfaction guarantee” and their “price promise” and the clerk just said, “we need to take those down.” That’s some stellar customer service, Lowe’s.
Lowe’s does not honor a price adjustment after purchase. Waited online for an hour to find this out. You need to update your website!!!!
Lowe’s no longer does price adjustments within 30 days. Found my 2 week old Frigidaire on sale for $200 less than what I paid for it. Fridge salesman tells me to watch upcoming sale flyers to get price adjustments. So, found it on sale, went to Lowe’s, customer service rep says, “No, we don’t do that anymore. Fridge salesman doesn’t know!” Refused to refund the cash.
Nov.27 2021,no Lowe’s will not do a price adjustment. Purchased 20 windows,3400.00, and as I am checking sizes with my order list..low and behold the windows are now 20 percent off, the online associate said yes,return them and have them ring them up again with the new discount,I stated we pick them up today,they are in the store..easy..yes..Called Fremont,Ohio Lowes,Lowe’s, associate said yes..Wentbto Customer Service counter, associate said I’ll have to call a manager..Manager said no,they were not stock items,even though my windows WERE NOT marked as custom sizes..the MANAGER stated they were custom sizes,..and I was taking the windows home that morning..not leaving them to deal with..a lack of respect for a 28 year Lowe’s customer..it would have cost them apprx 500 dollars..to make it right..I should have ignored picking up the order and ordered it again with using another town for pickup..
We purchased a washer, dryer and refrigerator December a week later we went to the same store and found that prices on all three items had decreased by 100.00 each when we asked about 30 day price adjustments guarantee, they first indicated the did just bring in the receipt. When we returned with receipt they said they no longer honored this policy we could return products and return them and repurchase them at the lower price. We called costumer service at corporate they indicated the same. Sadly we could have purchased 200.00 cheaper at an competitor for us we will no longer make big purchases with Lowes perhaps no small ones either. We have some major remodeling ahead and will look to work with other retailers.
Lowe’s won’t price match their own stores. Went to buy an item on line put it in “my cart” then realized I had my daughter’s address as my location. Switched to my closest store location and the price in my cart went up $30. When I called they said they don’t match their OWN STORE prices. WTF
I just found these comments after waiting on hold for about 10 minutes. The item we bought is now on sale for $1000 less!!! And we had trouble with the sale. They put the mower together wrong… a safety feature was installed incorrectly. Luckily my husband caught it. They didn’t deliver our batteries, charger, took pack, warranty book, nothing but the $5500 mower. We had to go pick it all up ourselves. Someone from the store called us because they accidentally sent gift cards for the full amount of the mower and said she would get us some kind of compensation. That never came.
I’m not really happy right now.