Lowes is one of the oldest and most iconic home-improvement stores in the US. It started as a small-town hardware store in North Carolina in 1921 and grew to be one of the biggest retailers in the world. With so many customers day in, day out, it is no surprise that Lowes offers a very competitive price match and price adjustment policy. If you want to find out how you can benefit from Lowes price match & price adjustment policies you’ve come to the right place.
Lowes Price Match Guarantee
Lowes has a strong commitment towards client satisfaction and will go the extra mile to avoid frustrated shoppers. If you do ever find that something you want to buy at Lowes is cheaper at one of its competitors, you have a very high chance of getting your price lowered. Simply walk up to the next store associate you can find and he/she will help with verifying your claim.
In order to succeed with a price match request, there are several things to remember. The product you want to buy must be in stock and identical to the one you want to match against. The competitor’s product must also be in stock. You might also need your original receipt.
Lowes price match guarantee includes in-store as well as online purchases!
Lowes Price Match Policy Competitors
Almost all the price match policies come with one or more exceptions. The most important one is to know which stores are considered “competitors”. While Lowes does not publish an exclusive list of competitors, their policy explains that the prices of any local or online retailer will be matched.
In addition to matching local retail competitors, Lowes also matches pure online store’s prices. This also includes Amazon.
Process for Price Match
Even though most price match policies are similar in nature – it is vital to know and follow the specific store’s process.
- Visit your local Lowes store and pick the product you want to purchase.
- Search for an identical product at a local competitor or online retailer. Identical means the brand, size, and model number must match.
- Verify that the item is not otherwise excluded.
- Look for a store associate and present your findings. (Bring a printout, local ad, photo, or show a website/app)
- If the item is subject to a price match, the associate will discount the price on the spot.
Exceptions for Price Match
Now that we have talked about the ins and outs, let’s continue with the exceptions from the price match policy. Lowes price match guarantee does not apply to
- Service Pricing (Installation, labor, custom orders, and/or special orders)
- Unverifiable Prices
- Out of Stock Items (Items must be in stock at Lowes and its competitor)
- Clearance, Discounted, Damaged, Used, or Refurbished Goods/Merchandise
- Credit Terms, Loans, and or Financing Offers
- Free Items or Bundled Merchandise
- Discounts for Seniors, Military, or Employees
- Pricing or Printing Errors
- Prices from Bidding/Auction Sites (For example eBay)
- Items purchased outside the 30-day window
For a full list of exceptions visit Lowes detailed explainer.
Lowes Price Adjustment Guarantee
If you happen to find out that something you bought in the past (up to 30 days) is now listed at a lower price, you can ask for a so-called price adjustment. Lowes price adjustment policy says that each store will match its own, lowered, prices and refund the difference back to you.
Process for Price Adjustment
The criteria for getting a price adjustment are the same as for getting a competitor’s price match. Simply talk to your store’s associate and let them know you want to get a refund. Present them with your original receipt and let them know which product you are talking about. If everything works out as expected you will be refunded the difference in price.
Are you in doubt about the adjustment but don’t want to drive to the next store? Call the customer care center at 1-877-465-6937
Don’t forget to double-check that you are still within the 30-day window.
Does Lowes Price Match?
Yes, Lowes matches competitors' in-store and online prices.
Does Lowes Price Adjust?
Yes, Lowes adjusts prices for up to 30 days after the purchase date.
Can I use a coupon with a Price Match?
No. Lowes does not allow using coupons when matching a competitor's price.
Are there any brands that are excluded from Price Match or Price Adjustment?
Yes. Dacor, ICON, Fisher & Paykel, Monogram, SMEG, Liebherr, Weber, Kichler and Nest are all excluded.
How can I reach the customer care hotline?
You can reach Lowes customer care at 1-877-465-6937
Getting a price match or price adjustment approved at Lowes is not difficult. Follow the steps laid out above and you will have an almost 100% chance of succeeding. In case you are still in doubt about something, let us know in the comment section below.
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PS: Also make sure to come back regularly to stay updated with the latest policy changes.