Last Updated on January 30, 2022 by Laura Ritterman
Lowe’s is dedicated to ensuring complete satisfaction for their customers, and to achieve this, they’ve created a return policy that is fair and beneficial to shoppers. In most cases, unused items can be returned within 90 days for a full refund, but there are some exceptions.
In the article below, we’re going to look at some Frequently Asked Questions (FAQs) regarding the return policy at Lowe’s.
Table of Contents
What is Lowe’s Return Policy?
For most products, Lowe’s allows you a return with a full refund or exchange if the product is still unused and it’s within the first 90 days of purchase. Commercial and business partners will usually have 365 days to return their products. A valid photo ID is required to make a return in person.
Certain products can only be returned within 30 days but can be used as long as they’re still “like new,” such as electronics or appliances, while others can only be returned within the same timeframe but still have to be unused, like outdoor power equipment.
|Return Timeline||90 Days|
|Return Method||By Mail or In-store|
|Exchange Timeline||90 Days|
|Exchange Method||By Mail or In-store|
|Refund Timeline||Within 10 business days|
|Refund Method||Original method of payment or store credit|
How Do I Return a Lowe’s Product?
There are two ways to return a Lowe’s product. The first way is to bring it to the customer service desk at a Lowe’s store in person.
You will need to show valid photo ID. If you have your receipt, this would be good to bring, but if not, there are often other ways to prove your purchase.
You can also generate a return barcode on the website.
If you have purchased your product online and would prefer to return it by post, Lowe’s have streamlined the process for doing this.
All you need to do is pack all parts of the product – which is to say everything that came in the original packaging – into a box, print and pack the provided return slip inside and the shipping label outside, and send it off.
How Strict is the Lowe’s Return Policy?
Lowe’s will occasionally make discretionary decisions with regard to its return policy, such as when a receipt cannot be recovered.
Generally, the scope of this discretion is outlined in the return policy, so to that end, it is followed strictly. Any question about a specific return that doesn’t follow the return policy exactly can be made to Lowe’s Customer Care at 1-800-445-6937.
What is the Lowe’s Exchange Policy?
If your product meets all the return policy criteria, you can request to have it exchanged for a new item within 90 days from purchase, providing the one you’re returning has faults or other problems.
What is the Lowe’s Refund Policy?
If you would rather not exchange the product and prefer a refund, you can request this, which can be given to you in cash at the store, credited back through the original payment method, or given to you in the form of in-store credit.
In-store credit will not be given for purchases paid for by debit card. Only in-store credit will be given for purchases from prepaid cards.
Does Lowe’s Accept Returns After 30 Days?
Lowe’s generally accepts returns up to 90 days, but there are exceptions of products that can only be returned within the first 30 days.
The categories that need to be returned within 30 days are TVs and other electronics, major appliances such as fridges and microwaves, outdoor power equipment, trailers, liquid paint, and plumbing products such as water heaters.
What Items Cannot be Returned to Lowe’s?
Lowe’s does not accept returns of products that cover a person’s face, such as masks. Lowe’s also does not accept returns for any prepaid cards or store credits. Y
ou will not be able to get a refund on any labor provided by Lowe’s, such as installation of products, or shipping charges to you, with the only exception being due to a Lowe’s error.
Who Pays the Return Shipping Charge to Lowe’s?
If your purchase was made online, you can use the prepaid shipping label that was sent to you with your purchase to send the product back at no charge to you.
If you bought your product at one of Lowe’s stores but want to return it by mail, you will need to contact Lowe’s Customer Care at 1-800-445-6937 to start the process and determine the cost.
What is Lowe’s Return Policy Without a Receipt?
If you don’t have your receipt, Lowe’s can pull it by checking their system with your original payment method details, your phone number, or the details on your MyLowe’s card.
If you cannot provide those details either but are able to provide valid photo ID, Lowe’s may give you in-store credit based on the product’s current list price, though this is entirely discretionary.
See Also: Do Amazon offer a return policy?
Can I Return Lowe’s Products After Use?
Most products need to be returned unused, but Lowe’s allows a return of certain products that are still in “like-new” condition.
The items that can be returned used must be returned within 30 days and fall into the categories of TVs or electronics, major appliances, liquid paint, or plumbing.
Outdoor power equipment and trailers cannot be returned used, even within the 30-day window.
Can I Return Items on Sale to Lowe’s?
Lowe’s does not offer refunds or accept returns on clearance items. If you have problems with the items, you will need to contact the manufacturer directly.
How Long do Lowe’s Refunds Take?
Lowe’s provide cash refunds and in-store credit instantly. If you’re having your refund paid via your original payment method, such as a credit card, the refunds take 5 to 7 business days. Depending on your bank, it may take another week for the refund to be made available to you.
Does Lowe’s Have Free Returns?
Lowe’s does not charge a fee for returns that you bring to their stores. If you bought your Lowe’s product online, you will have been sent a shipping label that is already prepaid.
We’ve learned that the return policy that Lowe’s offers allows you to return most products easily and at no cost within the first 90 days.
We’ve also looked at and now understand all the exceptions so that there will be no issues if we want to return our Lowe’s purchases.
Related: eBay Return Policy