Last Updated on January 14, 2022 by Laura Ritterman
Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don’t have the chance to try on the clothes beforehand.
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What is the Lucy in the Sky Return Policy?
Lucy in the Sky offers a 14-day window from the day you receive your product to initiate a refund request. After the request is received by the company, you’ll get an email with a store credit code. Returns are free if you’re shipping within the United States, for international returns, the customer is responsible for the shipping costs.
In this article, we’ll break down how to return Lucy in the Sky products and other frequently asked questions about the return process.
If you made an in-store purchase, the same rules apply except you will have to return to the store with the unopened product in perfect condition, provide a receipt, and you will not have to fill out a Return Request as you would for an online return.
|Lucy in the Sky Return Policy|
|Return Period||14 Days|
|Return Method||Online or in-store|
|Exchange Period||14 Days|
|Exchange Method||Online or in-store|
|Refund Period||7-10 business days|
|Refund Method||Original Method of Payment|
To initiate a return, you need to make a return account within the website. Once the account is created, you’ll be able to generate a pre-paid USPS return label. You can find this label in the “Order History” section and view the order you need to return. Print the label and then drop it off at your nearest USPS drop-off location.
See Also: Sephora Return Policy
In terms of strictness, Lucy in the Sky’s return policy is more rigid than other online stores. The return window for this store is just 14 days after delivery and the item must be returned in the same condition it arrived in. If it isn’t then you risk the item being sent back to you.
Lucy in the Sky doesn’t do direct exchanges for customers. However, the store credit you receive after initiating a refund can be used in place of a formal “exchange.” The company also says you can place a new order and they will process the order with your original payment method rather than an entirely new order.
Regular returns will be refunded in the form of store credit. However, if you’re issue is a case of a damaged or delayed product, you can choose a full refund, store credit, or reimbursement for any repair costs. For damaged and delayed products, email email@example.com with a picture of the issue and someone will get back to you within 10 days.
Lucy in the Sky is an online retailer, so a receipt isn’t necessary to make a return. All you need to do is log in to the site with the email you used to make an account and generate your return shipping label. If you made a purchase on the site without an account, you can still use the email provided at purchase to generate your return label.
Lucy in the Sky will only accept returns up to 14 days after you receive an item.
Items that you’ve had for more than 14 days or items that appear worn, can’t be returned to Lucy in the Sky. While the company doesn’t explicitly state that worn items can’t be returned, it can be inferred that at the very most, gently used products will still be accepted.
Lucy in the Sky offers free returns for anyone shipping within the United States. For international returns, the customer is responsible for any shipping costs.
Related: Fashion Nova Returns
Returns will process through the website within 20 days of the company receiving the defective item. Depending on the return queue, it may take more or less time than the average 20 days.
The style you purchase from Lucy in the Sky must be returned in its original condition. If you send it back to them any other way, it will likely just be returned back to you and you won’t receive your requested refund.
Lucy in the Sky is an online-only fashion store and offers returns up to 14 days after you receive the product. When the return is processed, you’ll be issued store credit. For damaged products, you can email the company with photographic evidence and then you’ll have the option of a full refund, store credit, or reimbursement for repair costs.
All returns to Lucy in the Sky must be done so in the condition they arrived in. Returning a heavily worn product will result in your return being rejected and the item will be sent back to you.
See Also: Amazon Return Policy