Last Updated on February 5, 2022 by Laura Ritterman
Macy’s want their customers to be fully satisfied with their purchases and have implemented a returns policy that enables this as much as possible. Most items are eligible for return under a variety of different conditions.
In the article below, we’re going to look at some frequently asked questions about Macy’s return policy and how and what you can return.
Table of Contents
What is Macy’s Return Policy?
Macy’s return policy for most items means that you can return the item within 90 days in its original condition and you will get a full refund or exchange. There are a number of exceptions to this in terms of timeframe, as well as a few categories of items that are not eligible for return.
| Macy’s Return Policy | |
|---|---|
| Return Period | 90 Days |
| Return Method | In Store or by mail |
| Exchange Period | 90 Days |
| Exchange Method | In Store or by mail |
| Refund Period | Within 14 Days From Purchase |
| Refund Method | Method of Payment |
How Do I Return a Macy’s Product?
Macy’s offers customers two ways to return a product.
Return to a store
The first is to bring it to a store to return it in person, ideally with proof of purchase, but this can be worked around if you no longer have your receipt.
Both products bought in store and online can be returned to a store, however items bought in store can only be returned in-store.
Return by mail
Items that have been bought online can also be returned by mail.
To do so, package your items and include the return labels when you post them.
Macy’s will then process your refund. If you don’t have your return label, you can print a new one from the website.
How Strict is Macy’s Return Policy?
Macy’s will use discretion to sometimes offer a refund in the form of store credit if you are unable to provide sufficient proof of purchase for a return. Aside from this, which is outlined in the return policy, the policy is adhered to quite strictly.
What is Macy’s Exchange Policy?
If you take your return to the store for an exchange, this can be done on site. If you mail your return in, you will be able to place another order for the same product to be delivered to you.
What is Macy’s Refund Policy?
If you have proof of purchase in the form of the card used to pay, the receipt, the packing slip, or a return label, the refund will be credited back to you in the same way that you paid for it. If you had originally paid in cash in-store, this will be given back, and if you had paid by card, it will be credited to your account.
If you’re returning a gift, Macy’s will give you the value of the product as store credit. In order to get this, you will need to provide a bridal registry number, a gift receipt, or the return label.
You can also get store credit if you don’t have proof of purchase at the lowest price the item held over the past 180 days, but this is discretionary.
Does Macy’s Accept Returns After 30 Days?
Most Macy’s products can be returned within 90 days of purchase, but there are a lot of exceptions to this. Small electrics, items for personal care, dresses, and watches must be returned within 60 days. Merchandise from Finish Line can only be returned with 45 days of purchase.
Area rugs bought online, tech watches, select maternity brands, LensCrafters products, lighting items, and merchandise from Backstage, Burberry, Louis Vuitton, and Last Act have to be returned within the first 30 days of purchase.
Fur Vault products must be returned within 15 days. Tech accessories, Apple products, and merchandise from Longchamp, Tous, and Gucci can only be returned within 14 days of purchase. Area rugs that have been purchased in store will only be accepted for return in the first 7 days from purchase.
Exceptions
Macy’s does not accept returns on custom orders of Alexandre London, any foods or beverages, or any Macy’s Beauty Box products.
| Exception | Return Period |
|---|---|
| Apple Products | 14 days |
| Rugs | Bought Online: 30 days Bought In-store: 7 days |
| Beauty Box | Non-returnable |
| Bridal Salon By Demetrios | Non-returnable |
| Cosmetics/Fragrances | 180 Days |
| Designer brands | 14 days |
| Gourmet food and wine | Non-returnable |
| Jewelry & Watches | 30 days |
| Small Electronics | 30 days |
Does Macy’s Have Free Returns?
Macy’s offers free returns both in stores and by mail, with a few exceptions.
To make use of the free return when sending an item back by post, simply package it, include the return label, and ship it off. Items ineligible for free returns are all furniture, area rugs, gift cards, lamps, gourmet gifts, wall art, mattresses, and mirrors.
See Also: Macys Price Match
How Long do Macy’s Refunds Take?
Returns to any stores are processed by Macy’s immediately. Returns that are sent by post take up to ten business days before Macy’s credits your account. In both cases, if the refund is going into your bank account, there may be a delay of about a week before the funds are available for you to use.
What is Macy’s Return Policy Without a Receipt?
Yes you can return to Macy’s without a receipt. They will still attempt to refund or exchange your item if you no longer have the receipt.
They can find your purchase details on their system if you can provide them with the original packing slip, the return label, a confirmation email for the shipping or order, the registry number, or the card that was used to pay for the item.
See Also: Lowes Return Policy
Can I Return Items on Sale to Macy’s?
Macy’s will allow you to return products that were part of the Buy One Get One offer, but the refund that’s given will be reflective of the real amount paid, not the list price. In this way, the refunds for each individual item will be neither’s list price, but together will add up to the total, thus allowing both the paid and free items to be refunded.
FAQs
Can I Return Macy’s Products After Use?
Generally, Macy’s accepts products for return if they’re in original condition with the original tags, with an exception for “gently used” fragrance and cosmetic products.
Who Pays the Return Shipping Charge to Macy’s?
When you return items to Macy’s by using the prepaid return label, this is covered by Macy’s at no cost to you. If you return an item in the ineligible categories listed above, you will have to pay for your own return shipping.
Will Macys accept return after 180 days
No, Macy’s return policy is 90 days from purchase, which needs to be adhered to by customers looking to return items for a refund or exchange.
Conclusion
With 90 days to return most items, we know Macy’s return policy offers a fair way for customers to get the most out of their purchases, but we’ve also learned about the various different conditions of returns to Macy’s across their catalog of items and how to make use of their processes.
Related: H&M Return Policy / Costco Return Policy
Sadly, almost every rule on your list is now invalidated as of late April/early May of this year. Personal Care items only get 30 days now, Last Act can’t be returned/exchanged at all once purchased, and any and all ordered furniture/mattresses/rugs ordered online CAN ONLY BE RETURNED ONLINE NOW. NO IN STORE RETURNS on ANYTHING FURNITURE AREA BASED. There’s more, but I don’t know them all just yet.