Last Updated on January 16, 2022 by Laura Ritterman
Marshalls is a chain of department stores in America. They have over 1000 stores throughout America and Canada and also own larger Marshalls Mega Stores. They offer fairly priced home and garden furnishings among other household items. Their return policy is quite straightforward, but is it good enough? Let’s take a look.
Read this article to find out more about Marshalls’ return policy, what items you can’t return and how you can be eligible for a full cash refund instead of a merchandise credit.
What is Marshalls Return Policy?
You can return items to Marshalls either in-store or by mail within 40 days of the original purchase date to be eligible for a refund. If you return an item after 40 days then a merchandise credit will be issued instead.
You can return items that have been purchased online to any store or by using a return by mail option, both are simple to do.
Final sale items are not refundable, these will be listed further down in this article but you can find out if an item is a final sale by viewing the product description or the receipt.
Unfortunately, if you have ordered online and then choose to return the item you can use the return label Marshalls happily provide, however, this costs $10.99 and that will be deducted from your refund amount.
|Marshalls Return Policy|
|Return Period||40 Days|
|Return Method||In Store or by mail|
|Exchange Period||30 Days|
|Exchange Method||In Store or via mail|
|Refund Period||Within 40 Days From Purchase|
|Refund Method||Method of Payment|
Can You Return an Online Purchase to the Store?
If you have purchased items online at Marshalls.com you can only return them to a Marshalls store, not a sister brand or their online stores. If you have purchased your item through PayPal or Apple Pay this means you have more cover when it comes to getting a refund as these services will help you.
How Strict is Marshalls Return Policy?
It seems to be that their return policy is quite strict, however not as strict as some other clothing brands. The fact that you don’t need the receipt is very convenient, but if you choose to return using their shipping label it’s an automatic $10.99 charge which seems a bit steep to us.
It’s important to state that gift cards are not eligible for return and returning an item in-store is certainly the cheapest and most straightforward option.
What is Marshalls Exchange Policy?
Unfortunately, if you purchase something online, you are not eligible to exchange it. Marshalls say that this is because their stock changes so often that it’s too complicated to offer that service. However, in stores, you can exchange items.
What is Marshalls Refund Policy?
If you return any item, in-store or by mail, after 40 days then you will not be eligible for a refund and instead will be offered a merchandise credit.
If you bought the item in-store and cannot find the receipt, you will not be eligible for a refund and instead will be offered a merchandise credit, also any purchase bought on a gift card will only be offered a merchandise credit.
Does Marshalls Take Returns Without a Receipt?
What’s nice about Marshalls’ return policy is that if you brought the item online, you don’t need the receipt to be able to return an item; they will happily accept a shipping confirmation instead. However, the paperwork alongside your item when you receive it is the receipt and it’s always useful to try and keep. Also note, you do need some ID to return an item without a receipt and just the shipping confirmation.
See Also: Fashion Nova Return Policy
Does Marshalls Accept Returns After 30 Days?
Their current returns policy is 40 days. If you return an item either in-store or by mail within 40 days then you are eligible for a full refund either in cash or to the original payment method.
You can even return items after 40 days have passed but you will only be offered a merchandise credit instead. 40 days is slightly longer than most retailers and this is a big factor when picking where to purchase from.
What Items Cannot be Returned to Marshalls?
Marshalls state that anything that has been bought in-store must be returned in-store and not online. Any item has to be unworn, unaltered and unwashed; its condition must resemble the condition that it was when sold.
Final sale items such as ball gowns, handbags over $400, items worth over $1000 and any beauty or cosmetics that look as if they have been opened cannot be returned.
See Also: Schuh Return and Exchange Policy
How Long Do Marshalls Refunds Take?
If you return by mail, within 40 days, you should receive the refund within 10 to 14 days, depending on the billing cycle.
If you return an item in-store, within the 40 days of purchase, it will be refunded to the original payment method used within a few days.
To conclude, Marshalls do have a good return policy in the fact that you can actually get your money back if you return the parcel within 40 days, and even if you don’t manage it in that time frame, you can still get merchandise credit.
The only issue is that the shipping label they provide automatically changes you $10.99 if you return by mail, this could be a big chunk out of your potential refund.
Does Marshalls Have Free Returns?
Unfortunately, Marshalls don’t offer free returns and their return label is quite expensive; $10.99. If you decide to use the label, it will be deducted from the refund amount, whether that is cash or a merchandise credit.
What is Marshalls return policy without a receipt?
Yes you can return your items without a receipt, however you will only be able to receive store credit in return.
What is their return policy timeline?
Marshall’s return policy states they will accept returns within 40 days of purchase.
Debbie Geiersbach says
I returned an item to Marshalls and it was within the 40 days and they would only give me a store credit. I do not want a store credit as I told them. I want my cash back. Why does this say you have 40 days?