Last Updated on May 31, 2022 by Laura Ritterman
Myprotein is a growing, well-loved, and popular wellness, fitness, and supplement business that has expanded beyond the scope of workout and health supplements.
They have a large and devoted customer base that loves their products, including limited edition protein powder, workout gear, and other supplements.
But when an order goes wrong or a customer does not like the product they received, a return must occur. Myprotein’s return policy is easy to understand and important for their customers to know to make returns a breeze in the future!
Table of Contents
What is Myprotein’s Return Policy?
Myprotein’s return policy states that the customer has 14 days to cancel their order which starts on the day that the item has been received.
Myprotein is very clear that for any returns to occur, the customer must get a return authorization number before trying to return the items. All items that the customer is trying to return must be in the packaging they came in, unused, and undamaged.
All safety seals, tags, and other indications of use must still be on the packages or products for the items to be successfully returned to Myprotein.
All the products that are returned to Myprotein are checked to ensure that they are in the proper condition to be returned and if the customer is entitled to a refund based on the condition of the products.
If you are entitled to a refund based on the previous criteria, you will be refunded the cost of the item as well as the original cost of delivery.
| Return Deadline | 14 days from the arrival of the item |
| Return Method | Mail-in |
| Exchange Period | No exchange policy |
| Exchange Method | No exchange policy |
| Refund Period | 7 business days to 30 days |
| Refund Method | Original payment method |
The clothing products sold by Myprotein have a 14-day return policy, with some items excluded from the return process altogether, which is discussed later.
Any refunds made from a return will be made to the original payment method used to purchase the item. The original cost of delivery is included in the refund as well.
If you received the wrong item, you can receive a replacement or a refund for it. You must return the wrong item in the same condition that arrived within 14 days of the day that you received it.
If you receive a faulty or damaged item, reach out to Myprotein customer service so that they can help you with returning or fixing the item.
How To Return Myprotein Items?
Returning a Myprotein product is very simple, even if it seems a touch confusing. To begin, you will need to access the webpage with your Myprotein account. From here, you will follow the following steps to begin the return process.
- Go to the “Order History” button and select it to open a list of your previous orders from Myprotein.
- Select the order you would like to return or the order that has the item you want to return.
- If the item meets the basic criteria for returns, there will be a “return” button. Click the button.
- The web page will prompt you to complete the return process!
Can You Return an Online Purchase to the Store?
No, you cannot return Myprotein products to the store. This is because there are no stores that are currently individually selling Myprotein products.
How Strict is the Myprotein Return Policy?
The MyproteinReturn policy is very strict. It indicates very clearly that all returns must be made within 14 days of receiving the items. Additionally, there are no exchange policies currently listed by the Myprotein company.
14 days is a very quick turnaround time for a return policy, so it makes everything a bit more strict. Additionally, the company requires that customers get a return authorization number from the company to return their goods, which can sometimes indicate a stricter return policy.
Myprotein Exchange Policy
Myprotein does not have an exchange policy currently listed by the company. Currently, there is only a return policy.
Myprotein Refund Policy
The Myprotein return policy states that eligible items will receive a full refund as well as a refund of the delivery cost for the original delivery. Return shipping falls to the customer. The refund will be paid in full to the original payment method that the items were purchased on, to begin with.
The refund typically shows up 7 business days to 30 days after the refund is initiated.
Does Myprotein Take Returns Without a Receipt?
The current return policy does not indicate whether the items must be returned with a receipt or without a receipt. Most return policies will require a receipt, packing slip, or voice with the return as proof of purchase.
Does Myprotein Accept Returns After 30 Days?
No, Myprotein does not accept returns after 30 days. The return policy is very clear and says that returns will only be accepted up to 14 days after the items are received by the customer.
What Items Cannot be Returned to Myprotein?
The items that cannot be returned to Myprotein are face masks and underwear. This is due to hygiene reasons and to keep everybody safe and healthy. All other items are available to be returned as long as they are in the original condition they were purchased in, unopened, unused, and undamaged.
FAQs
Does Myprotein Give Full Refunds?
Yes, Myprotein gives full refunds to eligible customers returning products that are unopened, unused, and undamaged. Refunds are only given to customers returning products that are acceptable for returns.
Can I Return Myprotein Products After Use?
No, the company will not accept returns of used products.
How Long do Myprotein Refunds Take?
Refunds from Myprotein can take anywhere from seven business days to 30 days. Usually, this depends on the season as businesses can become overwhelmed during the holiday season resulting in longer wait times.
Conclusion
Overall, Myprotein has a strict return policy that does not allow for any wiggle room. If you are planning to make a return to this company, make sure that you do it on time and that your items are in perfect condition so that you can get your full refund including your delivery costs.
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