Last Updated on March 24, 2022 by Laura Ritterman
Mattress company Nectar has a very simple and easy return policy. They carry many products but each of them are able to be returned, as long as they are still in good condition and able to be donated.
In fact, Nectar allows all customers an entire year with their products before they need to return them. Additionally, you are required to try out the product for at least a whole month before you even request a return and refund.
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What is Nectar’s return policy?
Nectars offers a return policy where customers can bring their items back on day 31 for opened mattresses and no later than 1 year after delivery. All products must be in mint condition
After delivery, unopened mattresses are eligible for return and refund.
Because Nectar sells many different sleep-related items, they have many different requirements and rules for returns as well.
| Nectar Mattresses | A return request for an opened mattress must be made no earlier than a whole 30 days after the delivery while also no later than one calendar year (365 days) after. All mattresses must be in good enough condition so they can be donated. Any environmental damage, such as mold or staining, makes a return impossible. |
| Nectar Pillows | You can return a Nectar pillow 50 days after delivery. The pillow must be clean and undamaged. |
| Nectar Sheets | Nectar sheets can be returned within 50 days of delivery if they are unopened. Opened sheets are NOT eligible for returns |
| Mattress Protectors | Mattress protectors from Nectar can be returned within 50 days of delivery if it is unopened. Opened sheet protectors are NOT eligible for returns. |
| Adjustable Bases | You may return a Nectar adjustable base within 50 days of its delivery. You also will have a three-year warranty on the product. |
| Nectar Foundations | You may return a Nectar mattress foundation within 50 days of its delivery. You also have a three-year warranty on the product. |
| Bed Frame with Headboards | You may return a Nectar bed frame with headboard within 50 days of its delivery. You also have a three-year warranty on the product. |
| Metal Bed Frames | You may return a Nectar metal frame within 50 days of delivery. |
How to Return a Nectar item?
If you hope to return a Nectar item, you will have to contact the company’s customer service at 1-888-425-4854.
The refund on the product will only begin after the product has been delivered back to Nectar. A customer care representative will take care of you and let you know the steps you need to take to get the product back to the company.
Can you return an online purchase to the store?
You are not allowed to return Nectar products to the few in-person stores that Nectar has.
Nectar Exchange Policy
You could purchase a Nectar mattress and then decide you need another.
Except for warranty claims in the first 10 years and manufacturer’s flaws throughout the 365-day trial period, Nectar does not accept exchanges. If you don’t like your present Nectar bed and would like one of their other mattresses, you need to follow the steps stated to return it and receive a refund. You may buy another Nectar bed at any point during this procedure and then have it sent to your home with free delivery.
If you buy your new mattress before your older product is returned, your credit card may have a balance for both of the beds for a period of time. Likewise, if you fund your Nectar using Affirm, you’ll need to close one loan and establish another.
Nectar Refund Policy
Refunds will be made in the same manner as the initial payment was made. If you used an offer code to purchase a product, the offer code’s monetary value will not be reimbursed or credited if any or all of the goods are returned. Refunds take roughly 30 days on average.
Does Nectar Take Returns Without a Receipt?
Since Nectar has all proof and evidence of your purchase, you don’t need a proper, traditional receipt when you are making a return of your product.
Does Nectar Accept Returns After 30 Days?
For Nectar mattresses, you must make your return AFTER 30 days but before 365.
The trial period begins the day your mattress is delivered, however a 30-night break-in period is required. Customers can break in their mattress for at least 30 evenings before opting to return it during the break-in period. This helps the body to acclimate to the bed.
If you want to switch the bedding for a different design, you’ll have to buy the new one first before getting a refund. That refund will cover the whole cost of the original model purchased.
What Items Cannot be Returned to Nectar?
Nectar’s return policy is typically simple but there are a few ways to disqualify your Nectar mattress from being eligible for a return or exchange:
- Abnormal wear and tear
- Products not used with an appropriate base, bed frame, platform bed, box spring, adjustable base or foundation
- Environmental damage, like mold
- Mattresses that have been left unopened within 90 days of delivery, which are considered misused
Here is some more information to know about Nectar returns:
- Items sent outside the contiguous U.S. are not eligible for return
- Nectar will issue a full refund, but fees for FedEx shipping, white glove service, state-based recycling fees, and promotional value are not refundable
- Refunds are issued in the form of the original payment
- A return request can be made no earlier than 30 days after delivery and no later than 365 days after delivery
FAQs
How long do Nectar refunds take?
Refunds from Nectar take roughly 30 days on average.
Can I return a Nectar product after use?
You can return Nectar products after use – up to a year of use – but only if they are not damaged or suffer from abnormal wear and tear.
Does Nectar give full refunds?
Nectar does give full refunds to your primary form of payment.
Conclusion
Nectar has a very easy to use and simple return policy, especially compared to other mattress companies.
The fact that you have a whole year to test out your mattress means that you will be very confident you have made the right choice with the product when you finally decide to return to keep it.
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