Last Updated on March 24, 2022 by Laura Ritterman
New Look is one of the top fashion retailers that sells some of the best and most exclusive brands. It also has a very extensive online presence, allowing you to purchase these items from the comfort of your home. And its return policy is quite straightforward and simple. In fact, New Look prides itself on a fast return policy.
It is important to remember that, unlike other companies, New Look doesn’t allow 30 days with a product before attempting to return it. Instead, you have only 28 days to decide if you want to return it. Aside from that difference, New Look is similar to other companies when it comes to returns and the entire process doesn’t take too long at all.
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What is New Look Return Policy?
New Look return policy allows customers 28 days to return their items back to the company. Your 28-day period begins on the date on your receipt or when you received/collected any things you purchased online.
Any item, including sale products and those purchased with special discounts, can be returned within 28 days.
The items must be unused and in perfect condition.
Items must be returned with either a valid dispatch note (for online orders) or a valid receipt or proof of purchase.
All refunds will be granted in the original tender currency and to the original manner of payment (unless otherwise stated).
| Return Period | 28 Days |
| Return Method | In Store or online |
| Exchange Period | No Exchange Policy |
| Exchange Method | In Store or online |
| Refund Period | Within 21 Days From Purchase |
| Refund Method | Method of Payment |
How To Return a New Look item?
You will need a return label when you are sending an item back to New Look. But even if you don’t have a printer, you are still able to partake in a no print return.
The fastest way to get a return on a New Look item is to take it to a in-person store, no matter if you bought it online or not. You will want to bring your return form.
Can you return an online purchase to the store?
You certainly can. In fact, you are encouraged to return an online purchase to the store and the company says that is usually the fastest way to get your funds back.
How strict is the new Look return policy?
The New Look return policy is rather easy and forgiving but it is also strict in some ways. Specifically, it will not allow any sort of return outside of the 28 days time period. If you attempt to return a product after that period, the company will refuse. Additionally, if you send a product back to the company after 28 days, it will simply be sent back to you.
New Look Exchange Policy
New Look does not have an actual exchange policy. Instead, you are able to return the product and then purchase a new one, which is essentially an exchange although it is not called one.
New Look Refund Policy
The New Look refund policy is quite easy and straightforward. After sending your product back in, the company will handle the rest but will keep you in the loop for the entire process.
New Look will give you a confirmation email once we have received your package. In any case, we recommend that you maintain track of your tracking numbers carefully. You will be repaid as soon as possible after receiving your return to the PayPal account in use for payment.
Does New Look accept returns after 30 days?
New Look has an even stricter time period regulation. You are required to return a product within 28 days of your purchase, which is a very specific and different set of time compared to other clothing companies.
What items Cannot be returned to New Look?
New Look is very specific when it comes to returning food products or products that contain alcohol. The company is unable to return or refund such items unless they are faulty.
Exceptions (to return policy)
| New Look does not allow returns on pierced jewelry, cosmetics, or facial covers due to hygienic concerns. If the initial packaging or hygiene seal has been broken, they do not provide returns on swimwear/underwear briefs. If the entire packaging has been removed, they will not be able to exchange or refund scents. |
| New Look will not take customized or consumable goods or products containing for return or refund unless such product is defective. |
| Online purchases of Third Party Brand products may only be refunded and reimbursed through the warehouse. |
| Returns can only be made in the stores and you cannot return a product to the warehouse. |
| New Look will not accept any products that were returned after the 28-day return period has expired, and that have been worn or considered unsellable. |
| If you make your purchase via PayPay, you will be refunded with a New Look gift card. |
How long do New Look refunds take?
You should receive your reimbursement within three weeks of delivering your goods to the return shipper, but in many circumstances, you will receive it sooner.
This time frame includes the time it takes to acquire your return from the carrier (5 to 10 business days), the time it would take to review your return after they get it (1 to 3 business days), and the time required your bank to process the refund request (5 to 10 business days).
FAQs
Does New Look give full refunds?
New Look certainly does give full refunds to your initial form of payment. You should allow about three weeks time to receive your refund.
Can I return a New Look product after use?
No, New Look does not allow you to return a product after use. The product must be unworn and in original condition.
Does New Look take returns without a receipt?
No New Look does not take returns without a receipt. You need to provide a receipt when you are making a return to New Look.
Conclusion
As long as you have your receipt, do not use the products before return and contact the company within 28 days, you should be able to return your New Look product easily.
It is also very important that you always keep in mind that New Look has a very sizable online presence and has a strong customer care support team so if there are any questions about making a return, you should always feel free to contact them.
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