Last Updated on May 15, 2022 by Laura Ritterman
For a company that is just as competitive with its return policy as it is with its athletic products, check out Oakley Inc.!
Oakley is a company that produces sports related accessories. From sunglasses and visors to snowboard goggles and sneakers, this California company is a go-to for many in the sports world. The return authorization of Oakley is a great addition to the return policy, putting Oakley at the top of the list for sports enthusiasts in terms of its return policy.
What is Oakley’s Return Policy?
Oakley’s return policy requires that the item be returned within 30 days of purchase, or 45 days if the Return Authorization is generated. It can be returned in-store or online. Custom items and orders are not available for return. Items must be in good condition. Items may also be repaired upon return.
|Return timeline||30 days|
|Return method||Mail, in-store|
|Exchange period||30 days|
|Exchange method||In-store or by mail|
|Refund period||7-10 business days|
|Refund method||Original payment method|
How to Return an Oakley Product
Oakley products may be returned online or in-store. However, they may only be returned if purchased from the Oakley website itself or from an authorized Oakley store.
Products purchased from other retailers with the Oakley brand will not be accepted for returns at Oakley. You must find the return policy for the outside retailer to return the item.
For online returns, follow the steps laid out below.
First, as soon as possible after purchase, you will want to generate the Return Authorization. The Return Authorization allows returns to be made up to 45 days after the generation of the Return Authorization.
Next, you will want to go to the Oakley website. This will be where you purchased the product.
Once you have found the product that you have purchased you will want to click on a drop-down menu for return options. The menu will offer UPS Options. This will allow you to return the purchase in-store or through other means.
After you have opened the drop-down menu you will want to select either the Store Drop-Off option to return the item in store, or the UPS Pick-Up option to return the item without traveling to an authorized Oakley retailer.
Once you have picked a return option you will want to pack the items in the original packaging. You will want to package them safely to ensure the best return process possible. You will also want to add all tags and other identifying features or purchasing sources that accompanied the item.
After properly packaging the item or items to be returned you will need to create a list of the items that are being returned. It is best to also include information as to why the items are being returned. This can help Oakley better process your request.
Upon properly packaging the box, await the arrival of your UPS driver. Hand the box or package off to the UPS personnel.
You will then receive an email confirmation. Keep this email for reference, and DO NOT DELETE THE EMAIL CONFIRMATION.
For in-store returns, follow the process outlined below.
First, use the store locator or a search engine to find the nearest retailer. There are retailers in 48 of the 50 states in the United States of America.
Next, repackage the item in its packaging if possible. Keep all tags and original packaging.
Bring the item, its packaging, and proof of purchase to the store. Please keep your receipt on your phone if it was in email form or a hard copy if it was in printed form.
Upon arrival, find the nearest cashier or customer service desk. If you cannot find either, please ask an Oakley staff member for assistance. They will be able to direct you to the appropriate location.
At the cash register provide the proof of payment and the item to be returned. Disclose if you would like to exchange the item or if you would like a refund for the price of the item.
Can You Return an Online Purchase to the Store?
Yes! You can return any item that you purchased directly from the Oakley website to any Oakley store. You will want to follow the above instructions for In-Store returns to properly return your item. Bring a printed or digital copy of your email receipt and show the appropriate personnel.
How Strict is the Oakley Return Policy?
The Oakley return policy is strict in that it will ONLY accept returns from purchases made through the Oakley Inc. website or an Oakley Inc. physical store. You may not return Oakley items purchased at an additional retailer that sells Oakley Products.
It is also strict in the 30 day rule. You must return the item within 30 days or within 45 days after the Return Authorization has been generated.
Oakley Exchange Policy
For Oakley products, only products in good condition and the original form can be exchanged.
The Oakley exchange policy also designates the 30 day or 45 day time limit on returns for exchange. Again, for the 45 day window you will need to generate the Return Authorization.
Oakley products may only be exchanged once. The products have a one time use policy for exchanges.
Oakley Refund Policy
The Oakley refund policy only takes place after a verified return of purchase. If you dropped it off in-store this may be quicker than an online return. For an online return, be sure to call and verify the return of your purchased item.
The entire refund procedure can take up to 15 days to go through. Once you have verified the return of purchase and the refund has been approved, please allow 5 business days for the amount to show up in an account if purchased with a debit or credit card.
Only the original price of the purchased item will be refunded. There will be no refund of shipping costs applicable to the return of the purchased item.
Does Oakley Accept Returns Without a Receipt?
No. You will need the receipt to prove that you have purchased the item that you are returning. The receipt may be printed or shown via email, but the original receipt must be provided to properly return the item.
Does Oakley Accept Returns After 30 Days?
Yes! Oakley accepts returns up to 45 days after the generation of Refund Authorization. This can be done online or by calling the company’s phone number. Without the generation of Refund Authorization, you can only return the item up to 30 days after the purchase of said item.
If you purchased multiple items on different dates and wish to return the items together, be sure to return the items before the 30 day or 45 day limit of the earliest purchased item to achieve success.
What Items Cannot Be Returned to Oakley
Items that have not been purchased through an authorized Oakley store cannot be returned. It must have been purchased through the Oakley store’s online website or a physical Oakley store to be returned.
Items not in good or original condition cannot be returned. Items more than 30 days after purchase without Refund Authorization generated or 45 days after the generation of Refund Authorization will not be accepted.
Does Oakley Give Full Refunds?
Yes. Oakley will give a full refund upon return of a properly packaged item after all of the proper requirements have been fulfilled.
Can I Return an Oakley Product After Use?
Yes, you may return an item after use. It must fulfill all the requirements and be in good condition.
How Long Do Oakley Refunds Take?
Oakley refunds can take up to 15 days to complete. Once payment has been verified, leave 5 business days for the amount to arrive in the proper account.
Oakley has great products and a great return policy. The addition of the return Authorization allows additional days to pass before the product must be returned. It is a wonderful addition to their return policy. You may exchange your products or receive a full refund.