Last Updated on May 15, 2022 by Laura Ritterman
For young, trendy styles visit your local Old Navy! Yes, we are aware of the massive contradiction, but Old Navy is full of youthful looks.
Old Navy is an American owned company, owned by Gap Inc., who provides trendy clothing and accessories. It is related to the companies of GAP, Banana Republic, and Athleta. The recent changes of Old Navy’s return policy has made it a bit more rigid, but overall the return policy is a good return policy for clothing and accessories.
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What Is Old Navy’s Return Policy?
Old Navy offers online and in-person returns for refunds and exchanges. The returns are free when processed in-store and for some online returns, with limitations. Items must be returned within 30 days of the original purchase date or shipping date. Some online purchases are mail only for the return process.
|In-store or by mail
|7-10 business days
|Original payment method
How to Return an Old Navy Item
Items may be returned to Old Navy via mail, for online purchases, or in-store. Online purchases can be returned via mail or in-store. In-store purchases can only be returned in-store.
For returning online purchases, via mail, follow the instructions below. Some purchases are mail-only, so be sure to read all fine print or instructions for the item or items.
First, you must use a mobile device or desktop to go to the Old Navy website. On the website you will need to go to the section regarding Returns and Exchanges.
Once on the Returns and Exchanges page of the Old Navy Website, click on the link for the interactive process. Use the interactive process to create a prepaid UPS or USPS return label and a packing slip. There is no printer necessary for these steps. Follow all prompts and requirements for the interactive process.
Next, you will want to pack the item or items that you wish to return. You must pack in the original packaging and pack safely. Ensure that no items will fall out or go missing during transit. Pack the item or items with the packing slip created in the previous process.
After you have completed packing the item or items, and the packing slip, secure the return label to the package. Make sure it is visible to all carriers so there is no confusion and a reduction in delays or the package getting lost.
Lastly, you will need to ship the package. Bring the package to the nearest, most convenient UPS or USPS location. Which carrier you use will be determined by the interactive process mentioned above. Follow the instructions listed on the return label.
As an important note: You may also simply mail the product without the prepaid label to the address on the Returns and Exchanges portion of the website. However, you will need to pay for shipping yourself.
Online purchases can be returned in-store as well. In-store purchases must be returned in-store. Follow these instructions for in-store returns.
First, use the store locator or a search engine to find the nearest or most convenient Old Navy location. Go to the location and locate the customer service desk or a cash register. If you cannot find either, ask the nearest staff member.
Once you have reached the customer service desk or cash register, disclose to the Old Navy staff member that you would like to return your item or items. Also disclose if you are looking for an exchange or a return.
Finally, present your proof of purchase. Your proof of purchase can be either the receipt or the original credit card used for the purchase, if made by credit card. After your proof of purchase has been approved you may be eligible for a refund or exchange.
Can You Return an Online Purchase In-Store?
Yes! You can certainly return an online purchase in-store. It is free to return online purchases in or with the prepaid label, so it is up to you which is the most convenient for you.
How Strict Is the Old Navy Return Policy?
The Old Navy return policy was made a bit stricter on May 1st, 2022. Any purchase made on or after May 1st must be returned within 30 days from the date of original purchase or shipping date. Any purchase made before, can be returned up to 45 days after.
However, the Old Navy return policy is more relaxed when it comes to proof of purchase. You don’t always need a receipt to prove that you purchased what you will be returning. If you paid by card, you just need to bring the original card used for the purchase.
Old Navy Exchange Policy
The Old Navy exchange policy requires that the item be returned. With your exchange you can receive a new size, color, or style of the original product. You can receive exchanges for online or in-store purchases. For online exchanges, contact the customer service team.
Old Navy Refund Policy
For a full refund, you must return the item properly. Upon receiving the item, you may be eligible for a full refund. Your item, or items, must be in the original packaging. Certain items, like swimwear and sunglasses, must have tags and hygiene measures in place.
Refunds will be given in the form of the original payment method.
Does Old Navy Accept Returns Without a Receipt?
Yes! You may return items with the original receipt, confirmation email, or the original card used to purchase what you are returning.
Does Old Navy Accept Returns After 30 Days?
Yes, for now. Old Navy accepts returns after 30 days ONLY if the product was purchased before May 1st, 2022.
What Items Cannot Be Returned to Old Navy?
Swimwear and sunglasses without hygienic liners or tags cannot be returned. Items that are marked as Final Sale cannot be returned.
Does Old Navy give full refunds?
Yes! Online returns are free as well, if you use the prepaid label or return in-store.
Can I return an Old Navy product after use?
Theoretically, yes. It must be in original condition and with original packaging.
How long do Old Navy Refund take?
Please allow up to 10 business days for refunds to process and arrive in your account.
For a trendy store, Old Navy certainly has a trendy return policy. While it does have the 30-day period for returns, and is rigid in this new policy, you are able to use other methods than just the receipt for proof of purchase. With this flexibility you don’t have to worry about keeping the receipt in a safe place if you paid by card.
Shop Old Navy today!