Last Updated on February 20, 2022 by Laura Ritterman
Overstock is one of the largest online retailers in the world and rivals Amazon for its reach and its loyal customer base.
While most people are satisfied with their purchases at Overstock, there are times when you may want to return a product and get a full refund.
The good news is that returning a product to Overstock is rather easy and doesn’t take much time or work. However, you need to make sure you do it within their advertising timeline to receive your money back.
What is Overstock’s Return Policy?
Overstock return policy states that you can bring your items back within 30 days of purchase for a full refund. All products must be in original condition to how they were purchased.
It is important to note that you will be responsible for shipping costs if you are returning the item due to buyer’s remorse, such as the item not fitting or from changing your mind.
|Return Timeline||30 Days|
|Return Method||Mail or In-Store|
|Exchange Period||No exchange policy|
|Exchange Method||No exchange policy|
|Refund Period||Within 14 Business Days|
|Refund Method||Original payment method|
The return process for an Overstock item is fairly straight-forward although you need to fill out a return item form and you must have an Overstock account.
- Firstly, you must sign into your account.
- Then, you will click the “Orders & Returns” tile from your Dashboard in My Account.
- Following this, click “Return Item” next to the item you want to return.
- Provide your return information. Click “Submit Return”.
- Click “Get Label” to select your return label delivery, and follow the included instructions to return your item.
- You will receive a link with three options to receive your return shipping label: “Get Mobile Code” which requires no printing, “Print Label” or “Email Link”.
- If you did not elect to use our return shipping label, please make note of your return shipping address and RMA number.
After completing all of these steps you will get a confirmation via your email address that will include your UPS return link and further instructions for sending your products in.
You will be responsible for packaging your returning products and can use original or new packaging.
If you do not have an Overstock account, you are still able to return your product but you will need to create a new account with the same email address you used to make the purchase.
Overstock does not have physical in-person stores so you cannot return them to an actual location.
However, Overstock does have third party sellers. If you make a purchase via a third party seller, the return policy will be dependent on their rules.
See Also: Ebay Returns
Compared to many other companies, the Overstock return policy is quite lenient. 30 days is plenty of time to decide if you do or do not want an item and the return process is rather simple.
Keep in mind that Overstock will inspect all return items and that everything returned must be in new or unused condition with all the original product accessories if you wish to receive a refund.
Overstock does not adhere to an actual exchange policy. Instead, the company has a return policy that will refund your money and allow you to purchase something new.
As long as you return your product within 30 days of delivery and it is in good condition with the original product inserts and accessories, you can expect the refund policy to be processed quickly.
In a typical refund, you will receive the amount of the product. However, if the return is a result of an Overstock mistake or a defective product, they will give you the full cost of the product and shipping charges as well.
You can expect to receive your refund within four weeks of shipping your package back to the company.
You will be notified via email about the entire return and refund process.
You do not need a physical receipt of your product when making an Overstock return because the company will hold all records of the sale.
Overstock will not accept a return after 30 days. That being said, the entire return and refund process usually takes weeks and lasts longer than 30 days.
However, you need to have your product in the mail within 30 days of it being delivered to you.
Overstock has certain items that it will not accept returns for, such as:
|Health and Beauty: |
– Perfumes and Fragrances
– Skin Care Products
– Makeup and Nail Care Products
– Personal Grooming Products
– Aromatherapy and Massage Products
– Vitamins and Supplements
– Medical Supplies and Equipment
– Dental Care Products
– Insect Repellents and Sunscreens
|Personal and Perishable Items: |
– Intimate Apparel
– Body Jewelry
– Products containing food items
– Flowers and Plants
|Other Non-Returnable Items: |
– “As is” and “Final Sale” items
– Ink Cartridges
– Factory-Sealed sports collectibles
– Club O Membership
– Gift Cards
|Non-Returnable If Opened: |
– Mattresses (unless damaged or defective)
– Mattress Toppers and Pillows
– Items sold in bulk or by the case
Non-Returnable if worn, or if tags/liners are removed:
– Designer Clothing
– Designer Handbags and Accessories
Does Overstock give full refunds?
Overstock does guarantee a full refund for your product. And if the return is due to a mistake done by Overstock, they will also cover the cost of shipping.
Can I return Overstock product after use?
Certain items, such as swimwear and designer clothing, cannot be returned after use. Additionally, mattresses and mattress toppers and pillows can also not be returned if they’ve been opened.
How long do Overstock refunds take?
From beginning to end, you can expect an Overstock refund to take about four weeks. This 30 day timeline is started after you ship the product back to Overstock.
Overstock has a very easy and simple return process that doesn’t take much time for you and doesn’t take much time when it comes to getting your money back either.
With just a few exceptions, Overstock is open to processing a refund on nearly anything you buy in their online stores.
The most important thing to remember about Overstock is that they require you return the item within 30 days of it being delivered to your home.